Using Using Social Social MediaMedia

David Lee King & Robin Hastings

in Librariesin Libraries

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What we’ll cover

4 things4 things your library your library

MUSTMUST do! do!

listenlisten planplan

respondrespond open upopen up

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listen for ...listen for ...

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are are youryourpatronpatrons s there?there?

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how to how to listenlisten

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respondrespond

open upopen up

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Know your patronsKnow your patrons

Q & A

Social Media Social Media & Blog & Blog PoliciesPolicies

our blog policybe accountable

own your contentwrite relevant content

be respectfulbe confidential

respect copyrightobey the law

remember the handbook

Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”

Commenting Guidelines

what if staff use what if staff use Facebook ... at Facebook ... at work?work?

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Q & A

Timesavers & Toolsfor maximizing social media reach

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twitter search&

google alerts

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Q & A