Post on 17-Oct-2014
description
internettimealliance.com
tools & competenciesfor the
social enterprise
jarche.comHarold JarcheSunday, 30December, 2012
In a creative economy
it is only through
the self-selection of the best tools
that more productive work
can be assured
jarche.comSunday, 30December, 2012
Enterprise Social Networks(not consumer social media, though related)
http://www.altimetergroup.com/2012/02/making-the-business-case-for-enterprise-social-networks.html
Sunday, 30December, 2012
EnableAction
EncourageSharing
CaptureKnowledge
BusinessValue
How Enterprise Social Networkscreate business value & empower people
Based on: Altimeter Group 2012
Timejarche.com
Sunday, 30December, 2012
The learning challenge for the company comes from the dynamic relationship between the two forms of knowledge.
Tacit knowledge is where the action is, and in most cases, it’s the people with the tacit knowledge that deliver the results.
But the only way tacit knowledge can be broadly shared is by translating it into explicit knowledge —
a very difficult task that very few companies have mastered.
- Dave Gray, The Connected Company, O’Reilly 2012Sunday, 30December, 2012
Capture Knowledge through: Content Creation
an initial requirement is tohelp make tacit knowledge more explicit*
notesreportsvideo
presentationscorrespondence
curated collections{enabled by
enterprise social network
tools
* we can only “capture” a small part of our knowledge, so enterprises must continue to support conversations & ongoing narration of work
jarche.com
Sunday, 30December, 2012
http://www.thecontenteconomy.com/2012/09/the-digital-workplace-concretized.html
Oscar Berg: The Digital Workplace concretized
Sunday, 30December, 2012
Finding People Task Coordination
Meetings
multiple facets of getting work done in a social, service-oriented enterprise
Encourage Sharing by:
Enable Action by:
Capture Knowledge through:
Communicating Sharing
Networking
Content Creation
Facets Based on Oscar Berg’s Digital Workplace
jarche.com
Sunday, 30December, 2012
Source: Social media? Get serious! Understanding the functional building blocks of social media (2011)
Jan H. Kietzmann, Kristopher Hermkens, Ian P. McCarthy, Bruno S. Silvestre
A Look at Consumer Social Media
Sunday, 30December, 2012
Source: Social media? Get serious! Understanding the functional building blocks of social media (2011)
Jan H. Kietzmann, Kristopher Hermkens, Ian P. McCarthy, Bruno S. Silvestre
Honeycomb Views
of Web
Social Media
Sunday, 30December, 2012
TaskCoordinationSharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
jarche.com
a honeycomb lens for enterprise social media
Sunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
the right mix of enterpise social toolsshould address all these facets
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
enterprise social network tools can promote cooperation & collaboration
mostly cooperativeactions
mostly collaborativeactions
jarche.comSunday, 30December, 2012
Collaboration:working together for a common objective.
Cooperation:openly sharing, without any quid pro quo.
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
cooperative collaborative
TOOL FACETS RELATE TO DIGITAL COMPETENCIES:
Sharing openly with colleaguesCommunicating effectively in social networks & work teams
Networking to improve business performanceCreating content to use and share throughout the organization
Coordinating tasks with minimal time & effortConducting & participating in meetings to maximize impact & minimize wasted effort
Quickly finding people best suited to solve a given problem
jarche.comSunday, 30December, 2012
an integrated visioncooperation & collaboration flowing both ways
enabled by enterprise social network tools
Sunday, 30December, 2012
Content Creationconnects collaborative & cooperative behaviors
individuals contribute throughpersonal knowledge management (PKM)*
enterprise social network tools help turn personal knowledgeinto organizational knowledge
* http://www.jarche.com/pkm
Sunday, 30December, 2012
Sensecreating
team
Seek
Share
CoP
socialnetwork
team
CoP
filtering
discerning
PKM: Seek - Sense - Sharefiltering from our networks; creating knowledge individually and with our teams
& then discerning with whom and when to share
jarche.com
socialnetwork
Sunday, 30December, 2012
not all tools are strong with all facets,
not all facets are necessary in any given tool
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
jarche.comSunday, 30December, 2012
examples ...
Sunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
Sharepointcollaborative
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
Webexco-op & collab
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
MS Lyncco-op & collab
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
MS Outlookcollaborative
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
MS Officecooperative & personal
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
NewsGatorcooperative
jarche.comSunday, 30December, 2012
TaskCoordination
Sharing
Communicating
ContentCreation
MeetingsNetworking
FindingPeople
Dark Blue: Primary CapabilityLight Blue: Secondary Capability
examine facets to ask better questions about tools:e.g. “What does NewsGator add?”
asynchronouscooperation
* Webex supports synchronous cooperationSharing + Communicating
jarche.comSunday, 30December, 2012
Design Point Images:Mike Gotta, Cisco Systems
http://ethnographymatters.files.wordpress.com/2012/09/designpoint_socialgraph.jpg
Consider What Ties Each Platform Enhances
Sunday, 30December, 2012
Design Point Images:Mike Gotta, Cisco Systems
http://ethnographymatters.files.wordpress.com/2012/09/designpoint_socialgraph.jpg
Project-based:SharepointOutlookMS OfficeWebex
Reporting-based:Outlook
Sharepoint
Interest-based:NewsGator
Role-based:Lync
Social Networks:Newsgator
Sunday, 30December, 2012
Design Point Images:Mike Gotta, Cisco Systems
http://ethnographymatters.files.wordpress.com/2012/09/designpoint_socialgraph.jpg
Share Exceptions:Lync (fast)
NewsGator (wide)Sharepoint (long term)
Webex (tacit)MS Office (detailed)
Follow Topic:Newsgator (wide)Sharepoint (deep)Outlook (archived)
Ask Questions:Lync (intimate)
Newsgator (wide)Sharepoint (formal)Outlook (focused)
Connect
Sunday, 30December, 2012
ToolTies
SupportedConnections
EnabledOptimal
Facet
MS Office Project Exceptions Knowedge Capture
MS OutlookProject
ReportingTopics
QuestionsTask Coordination
MS Lync RoleExceptionsQuestions
Communicating
MS SharepointProject
Reporting
ExceptionsTopics
QuestionsFinding People
NewsgatorInterest
Social Networks
ExceptionsTopics
Questions
Networking& Sharing
Webex Project Exceptions Meetings
jarche.comSunday, 30December, 2012
some advice
on using social network tools
for collaboration
& cooperation
in the enterprise ...
Sunday, 30December, 2012
No technology platform
will meet all your
collaboration & cooperation
needs
jarche.com
Sunday, 30December, 2012
Create a balance
between
individual
and
enterprise
knowledge-sharing
tools jarche.comSunday, 30December, 2012
Try them out
and see how they work ...
jarche.com
Sunday, 30December, 2012
Life in perpetual Beta
“You have to have an idea
of what you are going to do,
but it should be a vague idea.”
- Pablo Picasso
jarche.com
Sunday, 30December, 2012