SLI Systems - Customer Journey - Manchester 2014

Post on 01-Nov-2014

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Transcript of SLI Systems - Customer Journey - Manchester 2014

Ian Scarr UK & EMEA Region Director of

Sales, SLI Systems

Searchers are yourmost valuable shoppers

6x 547%

Average Order Value

Value of Search

*Based on analytics data for 200+ retailers

11%higher

3xgreater

6 Min.longer

Conversion Rate Time on Site

Searchers vs. non-searchers*

$11.09 w/ search

$4.62 w/o search

7more

Pages Per Visit Per Visit Value

Kemberly Gong
THere will be 5 stats on this page

The Search Box

The Search Box

25% increase in usage

11k extra searches

£34k potential increase p/m

Rich Auto Complete

31.25% PPV

1.81% AOV

2.25% CVR

Andersen WindowsYou not only see products, but PDFs of product info

Sports AuthorityTablet display of Rich Auto Complete

> Issue: Rich Auto Complete falling behind keyboard> Solution: Changed drop down to horizontal instead of vertical

Spelling and TerminologySPELLING

TERMINOLOGY

Redirects

40%Reduction inbounce rate

Simple keyword matching is easy

Kemberly Gong
Animate, please

Search results should be relevant Search Query: Red dress

vs.

Result Accuracy

Top 5 product

76%1 2 3 4

5

BodenAge, Size, Height, Shape refinementshttp://clothing.boden.co.uk/search#w=womens%20red%20skirt&asug=&view=normal

The Republic of TeaCreative refinements

We recently deployed garden plant finder to filter results based on a specific fruit or vegetable.

Thompson and Morgan

SwimShopFloating facets and floating search bar

Kidrobot

FTD

Site Search InsightsFifty Shades

50

fifty shades of grey

Exclusive distributor of an official line of 50 Shades of Grey products!

Site Search Insights

Now one of the biggest sellers with wedding planners!

Champagne Bubbles

SockShop• Show search box prominently• Offer refinements with a drop down menu• Also offer a full list of navigation items in a drop down menu

The Trouble with Long Tail SEO

Source: http://blog.hittail.com/2013/01/the-hidden-value-of-long-tail-seo.html

Drive More Traffic

48K Referrals

2.5K Transactions

£220K Revenue

Dynamic Product Banners

• 48% increase inrevenue per click

• 14% conversionincrease

Thank You.

To learn more visit sli-systems.com or email discovery@sli-systems.com