Post on 22-May-2015
description
www.spagobi.org
Alessandra Toninelli, Angelo Bernabei & Grazia Cazz in
An Open Source Platform for Business Process Mining
Alessandra ToninelliSpagoBI Consultant – Research & Innovation Division
Engineering Groupalessandra.toninelli@eng.it
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� SpagoBI
� The eBAM Project
� Process Analysis in a Real Business Use Case
� Conclusions & Future Work
Agenda
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SpagoBIOpen Source Business Intelligence
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SpagoBI Conceptual Model
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SpagoBI – Open Source BI Suite
• SpagoBI supports advanced BI functionalities– Reporting, charts, interactive dashboards– OLAP, Data mining– Ad-hoc reporting, query by example– Real time
• Entirely open source
• Multiple deployment solutions– Server, as-a-Service, cloud
• Business approach– BI projects, data mining projects– Vertical applications (by product, market, area)
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The eBAM ProjectOpen Source Business Activity Monitoring
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Business Activity Monitoring
• Aggregation, analysis, and presentation ofreal-time information about activities inside organizations and involving customers and partners.[Gartner, Inc.]
• What for ? – Provide real-time information on service state – Identify issues and new business opportunities– Support decision making and (re)action to events
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The eBAM Project
• Implemented using standard technology– OSGi
• Monitoring– Services, Processes– Applications– Infrastructures
• eBAM is an open source platform for Business Activity Monitoring– Within the SOA Eclipse Project
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eBAM Components
1. Meta Model– Services (process sub-units)– Messages– Alarms
2. Design Environment– Define services and messages of interest– Define message adapters– XML specifications– Graphical designer within Eclipse IDE
3. Run Time Environment– Events intercepted by adapters– Alerts & CEP– RT console & dashboards
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eBAM Run Time Environment
External Event provider
Adapter DataFlow ServicesLog, JMS, SOAP, XML, JDBC…ali
External Event provider
External Event provider
Rules Services - CEPMeta modelCache area
SLAEvent Manager
Alert Services
Presentation
Console Dashboard Services
Process Control
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eBAM Design Environment
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eBAM Features Summary
� Event-based real-time process data management
� Gather data from heterogeneous sources
� Rules and/or Complex Event Processing (CEP) engine
� Definition of alarms, notifications & SLAs
� Monitoring console and control on processes & services
� Analytical meta-model with historical data analysis
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eBAM & SpagoBIBusiness Process Analysis in a Real Business Use Case
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Real Business Scenario
• On-line reservations of healthcare services via single point of contact in one of the largest regions in Italy
– SOA infrastructure– Services as business process sub-units
• Project goals
1. Real Time monitoring of citizens’ and organizations’ operations• Alarms & notifications (to detect critical situations)
2. Process data mining• To understand and re-organize the reservation network structure
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Business Use Case Logical Interactions
• Integrated with BPM– Start/stop of processes
• Interacting with monitored objects
– Bidirectional
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eBAM & SpagoBI At Work
Event Manager
Data Source
Events
Database
Real TimeConsole Other SpagoBI
Engines
REAL TIME
HISTORICAL ANALYSIS
Adaptor
DASHBOARDS
KPI
REPORTS
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SpagoBI Real Time Console
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SpagoBI Real Time Console (2)
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SpagoBI Real Time Console (3)
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Process Mining
• SpagoBI integrates the Weka open sourcedata mining engine
• Mining on data related to reservation– Clustering to identify which treatments collect most
request wrt. to territorial dimensions • citizens’ attributes• social indicators
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Conclusions & Future Work
• eBAM + SpagoBI– Real Time BI– Process mining– Entirely open source– Deployed in a real business scenario
• Future Developments– Enhance support for process mining– More business use cases… looking for input ☺
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Questions and Answers