Setting S.M.A.R.T. Goals

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SETTING S.M.A.R.T GOALS

Irena MenaAssistant Learning Manager

Millennium Systems International

Irena Mena has a background in Secondary Education. As the Assistant Learning Manager for Millennium Systems International, she is responsible for the internal and external education of the company. This includes

creating and administrating the curriculum and testing, as well as training businesses on Millennium and Meevo.

YOUR PRESENTER

If you want to succeed, you need to set goals. Goal setting not only allows you to take control of the direction of the business; it also provides you a benchmark for determining whether you are actually succeeding. In this free live webinar, you will learn the well-defined steps that transcend the specifics of goal setting based on growth indicators. Knowing these steps will allow you formulate goals that you and your team can accomplish.

SETTING S.M.A.R.T GOALS

Topics Covered

• Establishing Trust• S.M.A.R.T Goals• Growth Indicators• Individual Goals• Team Goals• Motivation• Building a Culture• The Follow Through

EstablishingTrust

TRUST IS VITAL FOR GOAL SETTINGAsk Yourself

Do they have the resources they need?Do they have the necessary skills?

What can I do to help my team achieve these goals?

TRUST IS VITAL FOR GOAL SETTINGHelpful Tip

Make sure you are as actively involved as they are. Be a COACH! Lead through EXAMPLE!

S.M.A.R.T. Goals

Specific

Measurable

Attainable

Realistic

Time-Bound

S.M.A.R.T. Goals

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

of VisitAverageTicket

Productivity

6 Growth IndicatorsWho Knows What

the Growth Indicators Are?

REPORTS

ReportsThe MA200:

Growth Indicator Analysis

STEP 1

THE MA200

Growth IndicatorsAnalysis

TheMA200

Individual Goals for Service Providers

Individual Goals for Service ProvidersEmployee Information - Goals Tab

STEP 2

Individual Goals

Individual Goals for Front Desk

Individual Goals for

Front DeskTask Manager

Real Time Statistics

STEP 3

TEAM GOALS

TEAM GOALS CREATE UNITYRid Yourself of the WIIFM (“What’s In It For Me”) Mentality

MONITOR GOALS

Real Time Monitoring Station

Goals Tab Sales Tab

STEP 5

MOTIVATE YOUR TEAM

MOTIVATE YOUR TEAMWhat If?

STEP 6

What If?

BUILD A CULTURE AROUND GOALS & GROWTH

BUILD A CULTURE AROUND THE GROWTH INDICATORS

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

6 Growth Indicators

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

6 Growth Indicators

NEW GUESTS PER MONTH

Marketing & Referrals

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

6 Growth IndicatorsBUILD A CULTURE AROUND THE GROWTH INDICATORS

NEW GUEST RETENTION

Call Guests Due in

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

REPEAT GUEST RETENTION

Call Guests Due in

Sell Series and Book Standings

Pre-BookGuests receive 2,000 Guest Loyalty Points

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

FREQUENCY OF VISIT

Sell Series and Book Standings

FREQUENCY OF VISIT

Pre-Book

FREQUENCY OF VISIT

Follow-up on No Shows, Cancellations,& Pendings

New Guests

per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

AVERAGE TICKET

Up-Sell

AVERAGE TICKET

Cross-Sell

AVERAGE TICKET

Add-On

6 Growth IndicatorsNew

Guests per Month

New Guest

Retention

Repeat Guest

RetentionFrequency

Productivity

PRODUCTIVITY

Pre-Book

PRODUCTIVITY

Follow-up on No Shows, Cancellations,& Pendings

PRODUCTIVITY

Book-Standings

PRODUCTIVITY

Up-Sell

PRODUCTIVITY

Cross-Sell

APPLIES TO ALL GROWTH INDICATORS

Automated Marketing

Goal Actions Target Date

Discuss the Growth Indicators with Staff

Show Them the Growth Indicators, What They Do, and How They Play a Part

Set Service Provider Goals Run the MA200 for Employees; Take Them Into What If; and Set the Goals on Their Employee Profiles

Set Front Desk GoalsRun the AQ150, the FDP00, FDP10, and the MR040; Go Into the Front Desk Productivity Screen; Set Goals Under the Task Manager

Set Team GoalsRun the MA200 for the Business; Pull Up Two Different Screens and Analyze Last Years Totals; Set Goals from Team Goals Screen

Follow-Through Use the Real Time Monitoring Station to Get Immediate Access to How Employees are Doing

CONTACT USFor questions about today’s presentation

education@millenniumsi.com

Download This Presentation onMillennium’s Slideshare

Setting S.M.A.R.T. Goals - 8/24/16

Education

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