Post on 28-Apr-2018
#CONVERGE2013
Session 408 – Wish your directories and database were up to date and
accurate?
Speakers: Robert Hankin & Detta Donoghue Company: Starfish Associates
#CONVERGE2013 2
Company Overview
Challenges and Benefits of Managed Directories
The Starfish Approach
Starfish Directory Solution Demo Leveraging an Authoritative Directory
Summary
Agenda
#CONVERGE2013 3
Starfish – Company Overview
Starfish is a leading provider of telecom management automation and self service solutions. Our technology enables organizations to automate and streamline telecom management by integrating with business processes and existing IT infrastructure. Our solutions are deployed globally at midsize to large enterprises including many Fortune 1000 companies. Starfish is headquartered in Bridgewater, New Jersey.
#CONVERGE2013
Starfish
CMS
CM
HR
AD
Starfish – How to approach
Enterprise Directories
HR and ERP Databases
Starfish Directory Solution synchronizes and consolidates information in real-time or batch mode from multiple sources including:
Avaya Communication Manager Avaya System Manager Avaya Aura Messaging and Modular Messaging Cisco Unified Communications Manager Enterprise Directories:
Microsoft Active Directory, LDAP, Novell eDirectory
Enterprise HR & ERP Databases: Oracle PeopleSoft, SAP, SunGard Banner (Ellucian)
#CONVERGE2013 5
Starfish – Challenges & Benefits Eliminating one of the most common headaches for telecom and IT managers is dealing with the problem: “ How good is my directory information? Are my
databases up-to-date? ”
In this session, we will identify how to:
Approach such an undertaking
Underscore the benefits to your company
Describe how other organizations have successfully solved their directory problems
#CONVERGE2013 6
The Directory Challenge
Multiple sources of directory information
PBX
Telecom applications
HR databases
Enterprise Directories (Active Directory, LDAP)
Each source may contain different type of information, all relating to the same user
Critical need for an authoritative source of directory information to feed many applications.
#CONVERGE2013
The Directory Challenge Telecom administrators typically own a piece of the information, but may not be exposed to changes in user information across the enterprise. For example:
A new employee
Someone who is leaving the company
Changing departments
Updating their contact information
These changes should only be handled once then automatically shared and synchronized with other applications that depend on accurate information. 7
#CONVERGE2013 8
Directory Solution Benefits Maintaining an accurate, authoritative and synchronized directory infrastructure is the foundation for many IT and telecom applications. Some of the benefits of maintaining reliable directories include:
Enhancing the overall communication experience
Streamlining the administrative burden
Boosting user confidence in the information they use
Leveraging the directory foundation for business applications
#CONVERGE2013 9
Industry Standard Directory Solutions
Directory Synchronization Engines; the building block for Meta-Directories and Identity Management.
Identify the ‘source of truth’ for specific information
Each source needs a connector
Attribute maps, data flow
Consolidate data from multiple sources
Create the meta-directory data store
Synchronize data
Pro-actively update target systems
Make the authoritative information available to all
#CONVERGE2013 10
Identity Managers and Role Based Provisioning
10
Identity Management allows enterprises to manage end-to-end lifecycle of user identities across all enterprise resources:
• Microsoft Forefront Identity Manager & Identity Lifecycle Manager
• Novell Identity Manager
• Oracle Identity Manager
• IBM Tivoli Identity Manager
#CONVERGE2013 11
Identify information sources and their scope
HR Database: User legal name, org unit, employee ID Active Directory: Login Name, email address PBX: Phone Number, physical location
Identify target systems and information flow
Update Active Directory with telephone numbers (Push) Update PBX and Voice Mail system with user names (Push) Update Speech Enabled Auto Attendants (Pull) Update Call Accounting system (Pull) Web based corporate directory UI Phone based corporate directory
Implementing a Directory Solution
#CONVERGE2013
Define Use Cases
Telecom based directory (extension number is the key)
Add a new station (with or without user association
Modify a station (modify an association with a user)
Delete a station
Add an AD user
Modify an AD user
Delete/Disable an AD user
Schedule a data feed
Update an association manually
Implementing a Directory Solution
#CONVERGE2013
Starfish Directory Server
Avaya Communication Manager Avaya Aura Messaging / Modular Messaging
Active Directory
Enterprise Databases
Starfish Directory Solution Data from multiple sources is maintained in an LDAP data store representing up-to-date information about users and their corresponding telecom resources.
13 Cisco Unified Communications Manager
#CONVERGE2013 14
Starfish Directory Manager is an intuitive user interface to search, display and manage the directory data store maintained by Starfish Directory Solution.
The user interface is fully configurable so you can display and search on any field in the directory.
#CONVERGE2013
Once you have your authoritative directory in place, you can leverage the information for:
Corporate Directories for iOS devices
Directory Click-to-Call
Lookup & Dial for IP Phones
WML Browser Application
Self Service Solutions
Reset Passwords
Change Phone Settings
Automated On-Boarding & Off-Boarding 16
#CONVERGE2013 17
Starfish Directory Server
Avaya ACE
Avaya Aura AES
Avaya WML Directory Application
Starfish Directory Manager
Starfish Directory Solution can be leveraged for Click-to-Call using Avaya Aura AES and Avaya ACE platforms.
#CONVERGE2013
Lookup & Dial for Avaya IP Phones
18
Avaya Communication Manager North America
Avaya Directory App
Starfish Directory Manager
Active Directory
Avaya Communication Manager EMEA
Avaya Communication Manager APAC
Avaya Utility Server North America Avaya Utility Server EMEA Avaya Utility Server APAC
Avaya Directory App
Avaya Directory App
#CONVERGE2013
Thank you – Questions?
Starfish Associates, LLC 1200 Route 22 East Bridgewater, NJ 08807
908-243-2900
sales@starfishassociates.com