ManageEngine ServiceDesk Plus Overview

Hanoi - 2013

By: Nguyen Trung Tuyen

Tittle: Customer Account Manager

Company: i3 Network Systems

Email: tuyen.nt@i3-vietnam.com

Tel: +84 4 3537 7880

Mobile: +84 98 323 6790

Overview

Video Clips

Demonstration

Question & Answer

Agenda

Overview – Helpdesk Key Features

Helpdesk Key Feature - HelpDesk Work-Flow

Helpdesk Key Feature - Self - Service portal

Helpdesk Key Feature - Knowledgebase

Helpdesk Key Feature - Email request

Helpdesk Key Feature - Multi-site support

Helpdesk Key Feature - SLA Management

Helpdesk Key Feature - API Integration

Helpdesk Key Feature - Business Rules

Helpdesk Key Feature - Notification Rules

Helpdesk Key Feature - Reports

Helpdesk Key Feature - User Survey

Overview – Asset and Inventory Management

Asset Management

Scanning Inventory

Software Asset Management

Software Metering

Configuration Management Database (CMDB)

Purchase Order

Contract Management

Audit Reports

Asset and Inventory Mgnt - Asset Management

Asset and Inventory Mgnt - Scanning Inventory

Asset and Inventory Mgnt - Software Asset Mgnt

Asset and Inventory Mgnt - Software Metering

Asset and Inventory Mgnt - CMDB

Asset and Inventory Mgnt - Purchase Order

Asset and Inventory Mgnt - Contract Mgnt

Asset and Inventory Mgnt - Audit Reports

Overview – ITIL Features

ITIL Service Catalog

Incident Management

Problem Management

Change Management

Configuration Management Database (CMDB)

ITIL Features - Service Catalog

ITIL Features - Incident Management

ITIL Features - Problem Management

ITIL Features - Change Management

ITIL Features - Configuration Mgnt Database

Overview – Help Desk Software Integrations

With Applications Manager With MSP Center Lite With OpManager With Desktop Central

ServiceDesk Plus – Supported OS

Windows 2000 + SP4

Windows 2000 / 2003 Server

Windows XP Professional

Windows 2008 Server

Windows 7

Red Hat Linux

Linux Debian

Asianux

ServiceDesk Plus Customers in Vietnam

Applying ServiceDesk Plus solution since 2008

Central Helpdesk management for Corporation and the related companies nationwide .

Applying ServiceDesk Plus solution since 2007

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2008

Central Helpdesk management .

Applying ServiceDesk Plus solution since 2009

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2010

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2009

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2009

Central Helpdesk & IT assets management . (Using ServiceDesk Plus Professional).

Applying ServiceDesk Plus solution since 2009

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

ServiceDesk Plus Customers in Vietnam

Applying ServiceDesk Plus solution since 2012

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2012

Central Helpdesk management for companies nationwide .

Applying ServiceDesk Plus solution since 2012

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2011

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

ServiceDesk Plus Customers in Vietnam

Applying ServiceDesk Plus solution since 2013

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)

Applying ServiceDesk Plus solution since 2013

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)

Applying ServiceDesk Plus solution since 2013

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

Applying ServiceDesk Plus solution since 2012

Central Helpdesk management for companies nationwide .

ServiceDesk Plus Customers in Vietnam

Applying ServiceDesk Plus solution since 2013

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)

Applying ServiceDesk Plus solution since 2012

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)

Applying ServiceDesk Plus solution since 2011

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

and more…

ServiceDesk Plus Customers in Vietnam

Applying ServiceDesk Plus solution since 2011

Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).

... and thousand more

ServiceDesk Plus Customers Worldwide

Video Clips

What's New in ServiceDeskPlus 8.1

IT Help Desk Software Overview

www.i3-vietnam.com

ManageEngine ServiceDesk Plus 9.0 Beta is available at:

http://www.manageengine.com/products/service-desk/sdp-beta.html

Demonstration

Q & A

THANK YOU!

i3 Network Systems

Office: RegusPress Club 59A Ly Thai To, Hanoi, Vietnam

Tel: +84 4 3537 7880

Fax: +84 4 3537 7881

Website: www.i3-vietnam.com

Email: info@i3-vietnam.com