Post on 21-Jul-2016
description
New Feature –Velocity CheckingEddie Sawyers
SCL
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
Introduction
What is it?
Why did we choose to do it?
How it will work?
How will it help?
Where's it going?
When?.
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
What is it?
Customer order value Velocity checking.
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
Why did we choose to do it?
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
Why did we choose to do it?
Client Surveys
Feedback
Improvement - To the product
Value - To all customers.
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How it will work? –
Setup
The value threshold – e.g. £10,000
The time period – e.g. 90 days
Matching criteria – e.g. name, postcode, phone
Exclusions – e.g. Product, customer types.
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How it will work? –
On Confirm
Entire estate - in the time frame
Customer match
Value check
Hit Yes/No.
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How it will work? –
A hit?
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How it will work? –
A hit?
A hard block
A user choice
Prompt for authorization
Audited.
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How it will work? –
Example
The value threshold – e.g. £10,000
The time period – e.g. 90 days
Matching criteria -
e.g. last name, postcode then either phone, Date of birth or email
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How it will work? –
Example
Date First Name Last Name Post Code DOB Phone Email Order value
12/03/2015Jon Smith BN1 6AU 01/05/197501273 666600 Jon.Smith@hotmail.com £2,000.00
Date First Name Last Name Post Code DOB Phone Email Order value
01/03/2015Jonathan Smith BN1 6AU 01/05/1975 666600Jon.Smith@hotmail.com £2,000.00
06/02/2015John Smith BN1 6AU 05/01/197501273 666600 Johnsmith@gmail.com £3,000.00
31/01/2015Jonny Smith BN1 6AU 01/04/1975 44127666600Jon.Smith@hotmail.com £3,000.00
25/01/2015J Smith BN1 6AU 01/05/197501237 666600 Johnsmith@gmail.com £1,000.00
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How will it help?
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
How will it help?
Proactive check
Decisions at the time
Greater control
Audited
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
Where's it going?
Evolve and Improve
Checking on order quantity
Product quantity – gift cards
Suspicious Customers
Hotlists of customers
Expanded check – Multiple Clients
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
Where's it going?
SCL CONFERENCE 2015: THE PRICE OF GREATNESS IS RESPONSIBILITY
When?
Target is version 2.7
September+
Register your interest
Questions