Post on 27-Dec-2015
SAP EHS Management –
Incident Management SAP EHSM Product Management
August 2012
© 2011 SAP AG. All rights reserved. 2
Legal Disclaimer
The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
1. SAP EHS Management – Embedded part of ORM
2. ce 1.0 for SAP EHS Management – Incident Management
3. ce 2.0 for SAP EHS Management – Incident Management
4. ce 3.0 for SAP EHS Management – Incident Management
© 2011 SAP AG. All rights reserved. 4
Effective Operational Risk Management (ORM)
Ensures Operational Continuity – Identify, Reduce, Prevent
OPERATIONAL
Focus on:
• Informed workers
• Efficient Operations
• Operational continuity
RISK
Reduce impacts:
• People
• Environment
• Assets
MANAGEMENT
Consistently Execute:
• Management systems
• Proactive risk reduction
• Continuous improvement
An effective closed-loop ORM process ensures operational continuity by
proactive risk identification and reduction to prevent unwanted events.
© 2011 SAP AG. All rights reserved. 5
We are running in an unusual situation. I will send out a
safety observation.
Where is Operational Risk? From Top Floor to Shop Floor
We are about to miss an important delivery date. Can we put in a bigger pump to increase
production?
We committed to spending more on proactive risk reduction, but what are the highest priority
projects?
© 2011 SAP AG. All rights reserved. 6
Maintenance
Operations
EHS
Management/
Executive
Team
Operational Risk Management improves Environment, Health, and Safety
performance by proactively managing risk to run safer and more efficiently
Management
of Change
Audit
Mgmt
EHS
Program
Mgmt
EHS Risk
Assessment
Incident
Mgmt
Maintenance
Worker
Safety
Visibility to
trends &
KPIs
Establish
risk tolerance
&
monitor results
Endorse
improvements
&
monitor results
Visibility to
trends &
KPIs
Visibility to
trends &
KPIs
Identify &
analyze
risks
Process &
investigate
incident
HSM & IH &
OH
management
Plan &
conduct
audits
Record
incident
Control,
monitor
risks &
reduce
risks
Assess &
appro
ve
change
Request
change
Execute
change
Implement
Corrective
&
Preventive
actions
Assign
risks &
controls
Plan work
Manage c
ontro
l of
work
Execute
work
Visibility to
trends &
KPIs
This document, or any related presentation about SAP’s strategy and possible future developments, directions, and functionality of products and/or platforms, are all
subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise, or legal
obligation to deliver any material, code, or functionality. See disclaimer on slide 2.
© 2011 SAP AG. All rights reserved. 7
SAP EHS Management – Incident Management
Focus Areas
Support safety culture Extending Incident Recording to All
Employees
Provide Process Guidance Support, Standardization and Monitoring
via delivered standard processes and
work flows
Ensure Compliance Automatic determination of relevant
reports and audit proof documentation
Improve Data Quality Individual inquiry forms for different roles
with Adobe Interactive Forms
Promote Incident Prevention
Flexible analytical capabilities to achieve
transparency of risks
© 2011 SAP AG. All rights reserved. 8
SAP EHSM Management – Incident Management Best Practice - Seamless information flow and visibility
Initial Reporting
Incident Processing
Incident Investigation
Reporting and
Analysis
Capture all incidents types
Record near misses and safety observations
Simple initial reporting by anyone, online or offline
Gather all relevant information
File regulatory reports
Investigate, determine cause
Assess risks
Trigger corrective actions
Manage actions and closeout
Prevent incidents
SAP Business Suite: HCM, EAM, Business Partner, Material Management
Incident Prevention
Set targets
Monitor performance
Manage exceptions
Monitor process flow
Identify, mitigate risks
Deploy lessons learned and best practices
Data and Business Process Integration
1. SAP EHS Management – Embedded part of ORM
2. ce 1.0 for SAP EHS Management – Incident Management
3. ce 2.0 for SAP EHS Management – Incident Management
4. ce 3.0 for SAP EHS Management – Incident Management
© 2011 SAP AG. All rights reserved. 10
Initial Incident Reporting –
Description, challenges and business value
Initial
Reporting Incident
Processing Incident
Investigation Reporting
Incident Prevention
Intuitive sequence as guided activity
Flexible adaptability with respect to
sequence and input structures
Ability to capture non structured
information for occasional untrained user
Easy to customize structured information
gathering
Initial reporting online via web or portal
and offline via offline-forms
Various input scenarios for different
initial reporter group and competence
© 2011 SAP AG. All rights reserved. 11
Incident Reporting –
Report Incident – Several simplified entry points
© 2011 SAP AG. All rights reserved. 12
Incident Processing and Investigation –
Description, challenges and business value
Initial
Reporting
Investigati
on
Incident Prevention
Reporting Incident
Investigation
Incident
Processing
Challenge:
Need for systematic investigation approach
Information gathering from various involved
individuals
Varying legal needs due to jurisdiction or
local / regional regulations
Various stake holders in incident process
Difficult monitoring of information and
process flow
Identification of involved assets /
environmental impact
Risk assessment and trigger follow-up
measures
Solution:
Robust and safe process guidance
Flexible adaptability with respect to
structured info gathering
Adherence to schedules due to reliable
task management
Automized info request or testimonials
Structured incident investigation
and risk assessment
Automatic choice of relevant legal /
regulatory reporting
End-to-end documentation tool
© 2011 SAP AG. All rights reserved. 13
Incident Processing and Investigation –
Screen Example
© 2011 SAP AG. All rights reserved. 14
At Incident
Manager’s Side
Incident Processing –
Send Inquiry Process Work Flow
Processing of Inquiry Sending
Button Send Pressed. Work Flow starts.
E-mail Address and Form Type with Language and
country filled
Send Injury
(an empty Form is sent to the recipient)
Task created in Task tab with status “Waiting for Response”
Form receiced in mail system and Form Filled
Form Send Back via E-mail
Task updated in Task tab with status “Response Received” At Client Side
“Review Inquiry XXXXX Response”
Work item received in “My Work” in NWBC/Portal
Manual or Automatic Proceeding
Work Item confirmed and the Inquiry work item is
removed from the Incident Manager's inbox.
Task Status changed to “Closed”
At Incident Manager’s Side
© 2011 SAP AG. All rights reserved. 15
Incident Investigation –
Investigation Process Flow
The determination of why an incident occurred is the business process most commonly referred to the
incident investigation.
The investigation is part of the incident management process and can be carried out in parallel to other
incident management process steps without stopping or delaying those.
Plan Investigation
Gather Information
Analyze Incident
Determine and Define Tasks
Close Incident
© 2011 SAP AG. All rights reserved. 16
Incident Reporting –
Description, challenges and business value
Initial
Reporting
Investigati
on Reporting
Incident
Investigation
Incident
Processing
Incident Prevention
Challenge:
Standardized KPI setting and monitoring
Difficult diffuse processes
Compliance with regulatory standards
Ad hoc reporting as basis for incident
investigation and prevention
Monitoring and Benchmarking
Exception Management
Solution:
Standard KPI reports out of the box
Flexible ad-hoc reporting with easy-to-
adopt tools and graphics
Flexible process monitoring (e.g. bottle-
neck-analysis)
Dashboard integration for managers
Compliant regulatory reporting with
automatic determination of the right
form and approvals by simultaneously
tracking the timelines during the
process
Automized tractability of activity stream
© 2011 SAP AG. All rights reserved. 17
Incident Analytics –
Dashboards
Incident Dashboards Process Dashboards
•Incident Distribution
•Lost Working Days and Key Figures
•Causes and Actions
•Main Risks
•Statistics
•Process Monitoring
•Process Analysis
© 2011 SAP AG. All rights reserved. 18
Incident Analytics –
BEx Queries
Safety Observations
Incident Statistics
Root Causes Releases
Injury /
Illness
Financial Transactions
Near Misses
Action Statistics
Violation
Risk Assessments
Investigation
1. SAP EHS Management – Embedded part of ORM
2. ce 1.0 for SAP EHS Management – Incident Management
3. ce 2.0 for SAP EHS Management – Incident Management
4. ce 3.0 for SAP EHS Management – Incident Management
© 2011 SAP AG. All rights reserved. 20
Solution Enhancements Key Benefits
Component extension 2.0 for SAP EHS Management – Incident Management
New investigation step to
determine risk controls that
are relevant to the root
cause of an incident and
trigger a Control
Effectiveness Evaluation.
Tracking of incident related
expenses and incomes by
accessing cost collectors
within SAP.
Integration to communicate
EHS incidents to GRC Risk
Management.
Web interfaces enabling
mobile applications for
incident recording.
Facilitate communication of
incident root causes to the
risk manager in order to
drive improvement in risk
controls and risk reduction.
Provide visibility into true
cost of incidents.
EHS incidents visible to
corporate risk managers,
ensuring company wide
transparency.
© 2011 SAP AG. All rights reserved. 21
Component extension 2.0 for SAP EHS Management –
Access to cost collectors in integrated components
To track the expenses and income related to an incident, you can access financial
data from internal orders and maintenance orders in integrated components. You
can also create such cost collectors from within the incident management
application. A Business Add-In is provided to enable access to other cost collectors,
if necessary.
© 2011 SAP AG. All rights reserved. 22
Component extension 2.0 for SAP EHS Management –
Control Effectiveness Evaluation
Integration Incident Management - Risk Assessment
• Use Incident to perform Control-Effectiveness-Evaluation as part of the incident
investigation, determine incident risk rating in relation to existing risk assessment,
establish relationship between risk assessments and incidents, document control
effectiveness with respect to the incident investigation.
Initial Incident Reporting
Incident Processing
Incident Investigation
Reporting and Analysis
Risk Identification
Risk Analysis and Evaluation
Risk Treatment Risk Reporting
1. SAP EHS Management – Embedded part of ORM
2. ce 1.0 for SAP EHS Management – Incident Management
3. ce 2.0 for SAP EHS Management – Incident Management
4. ce 3.0 for SAP EHS Management – Incident Management
© 2011 SAP AG. All rights reserved. 24
Component Extension 3.0 for SAP EHS Management –
Overview enhancements in Incident Management
Migration support for Incidents and Location Objects
Export of incident / risk assessment / location data into local files
Enhanced status management for investigations
Mandatory investigation steps
Nature of actions (corrective/preventive)
Action priority mapping with integration components
Create actions from template
Additional authorization checks for incidents
This document, or any related presentation about SAP’s strategy and possible future developments, directions, and functionality of products and/or platforms, are all subject to change and may be changed by
SAP at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. See disclaimer on slide 2.
Thank You!
Contact information:
Wolfgang Bock
Product Owner Health & Safety, Environment
SAP AG
Wolfgang.Bock@sap.com