SAP_EHSM_Incident_Management.pdf

SAP EHS Management –

Incident Management SAP EHSM Product Management

August 2012

© 2011 SAP AG. All rights reserved. 2

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The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

1. SAP EHS Management – Embedded part of ORM

2. ce 1.0 for SAP EHS Management – Incident Management




Effective Operational Risk Management (ORM)

Ensures Operational Continuity – Identify, Reduce, Prevent

OPERATIONAL

Focus on:

• Informed workers

• Efficient Operations

• Operational continuity

RISK

Reduce impacts:

• People

• Environment

• Assets

MANAGEMENT

Consistently Execute:

• Management systems

• Proactive risk reduction

• Continuous improvement

An effective closed-loop ORM process ensures operational continuity by

proactive risk identification and reduction to prevent unwanted events.


We are running in an unusual situation. I will send out a

safety observation.

Where is Operational Risk? From Top Floor to Shop Floor

We are about to miss an important delivery date. Can we put in a bigger pump to increase

production?

We committed to spending more on proactive risk reduction, but what are the highest priority

projects?


Maintenance

Operations

EHS

Management/

Executive

Team

Operational Risk Management improves Environment, Health, and Safety

performance by proactively managing risk to run safer and more efficiently

Management

of Change

Audit

Mgmt

EHS

Program

Mgmt

EHS Risk

Assessment

Incident

Mgmt

Maintenance

Worker

Safety

Visibility to

trends &

KPIs

Establish

risk tolerance

&

monitor results

Endorse

improvements

&

monitor results

Visibility to

trends &

KPIs

Visibility to

trends &

KPIs

Identify &

analyze

risks

Process &

investigate

incident

HSM & IH &

OH

management

Plan &

conduct

audits

Record

incident

Control,

monitor

risks &

reduce

risks

Assess &

appro

ve

change

Request

change

Execute

change

Implement

Corrective

&

Preventive

actions

Assign

risks &

controls

Plan work

Manage c

ontro

l of

work

Execute

work

Visibility to

trends &

KPIs

This document, or any related presentation about SAP’s strategy and possible future developments, directions, and functionality of products and/or platforms, are all

subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise, or legal

obligation to deliver any material, code, or functionality. See disclaimer on slide 2.


SAP EHS Management – Incident Management

Focus Areas

Support safety culture Extending Incident Recording to All

Employees

Provide Process Guidance Support, Standardization and Monitoring

via delivered standard processes and

work flows

Ensure Compliance Automatic determination of relevant

reports and audit proof documentation

Improve Data Quality Individual inquiry forms for different roles

with Adobe Interactive Forms

Promote Incident Prevention

Flexible analytical capabilities to achieve

transparency of risks


SAP EHSM Management – Incident Management Best Practice - Seamless information flow and visibility

Initial Reporting

Incident Processing

Incident Investigation

Reporting and

Analysis

Capture all incidents types

Record near misses and safety observations

Simple initial reporting by anyone, online or offline

Gather all relevant information

File regulatory reports

Investigate, determine cause

Assess risks

Trigger corrective actions

Manage actions and closeout

Prevent incidents

SAP Business Suite: HCM, EAM, Business Partner, Material Management

Incident Prevention

Set targets

Monitor performance

Manage exceptions

Monitor process flow

Identify, mitigate risks

Deploy lessons learned and best practices

Data and Business Process Integration


Initial Incident Reporting –

Description, challenges and business value

Initial

Reporting Incident

Processing Incident

Investigation Reporting

Incident Prevention

Intuitive sequence as guided activity

Flexible adaptability with respect to

sequence and input structures

Ability to capture non structured

information for occasional untrained user

Easy to customize structured information

gathering

Initial reporting online via web or portal

and offline via offline-forms

Various input scenarios for different

initial reporter group and competence


Incident Reporting –

Report Incident – Several simplified entry points


Incident Processing and Investigation –


Initial

Reporting

Investigati

on

Incident Prevention

Reporting Incident

Investigation

Incident

Processing

Challenge:

Need for systematic investigation approach

Information gathering from various involved

individuals

Varying legal needs due to jurisdiction or

local / regional regulations

Various stake holders in incident process

Difficult monitoring of information and

process flow

Identification of involved assets /

environmental impact

Risk assessment and trigger follow-up

measures

Solution:

Robust and safe process guidance

Flexible adaptability with respect to

structured info gathering

Adherence to schedules due to reliable

task management

Automized info request or testimonials

Structured incident investigation

and risk assessment

Automatic choice of relevant legal /

regulatory reporting

End-to-end documentation tool


Incident Processing and Investigation –

Screen Example


At Incident

Manager’s Side

Incident Processing –

Send Inquiry Process Work Flow

Processing of Inquiry Sending

Button Send Pressed. Work Flow starts.

E-mail Address and Form Type with Language and

country filled

Send Injury

(an empty Form is sent to the recipient)

Task created in Task tab with status “Waiting for Response”

Form receiced in mail system and Form Filled

Form Send Back via E-mail

Task updated in Task tab with status “Response Received” At Client Side

“Review Inquiry XXXXX Response”

Work item received in “My Work” in NWBC/Portal

Manual or Automatic Proceeding

Work Item confirmed and the Inquiry work item is

removed from the Incident Manager's inbox.

Task Status changed to “Closed”

At Incident Manager’s Side


Incident Investigation –

Investigation Process Flow

The determination of why an incident occurred is the business process most commonly referred to the

incident investigation.

The investigation is part of the incident management process and can be carried out in parallel to other

incident management process steps without stopping or delaying those.

Plan Investigation

Gather Information

Analyze Incident

Determine and Define Tasks

Close Incident


Incident Reporting –


Initial

Reporting

Investigati

on Reporting

Incident

Investigation

Incident

Processing

Incident Prevention

Challenge:

Standardized KPI setting and monitoring

Difficult diffuse processes

Compliance with regulatory standards

Ad hoc reporting as basis for incident

investigation and prevention

Monitoring and Benchmarking

Exception Management

Solution:

Standard KPI reports out of the box

Flexible ad-hoc reporting with easy-to-

adopt tools and graphics

Flexible process monitoring (e.g. bottle-

neck-analysis)

Dashboard integration for managers

Compliant regulatory reporting with

automatic determination of the right

form and approvals by simultaneously

tracking the timelines during the

process

Automized tractability of activity stream


Incident Analytics –

Dashboards

Incident Dashboards Process Dashboards

•Incident Distribution

•Lost Working Days and Key Figures

•Causes and Actions

•Main Risks

•Statistics

•Process Monitoring

•Process Analysis


Incident Analytics –

BEx Queries

Safety Observations

Incident Statistics

Root Causes Releases

Injury /

Illness

Financial Transactions

Near Misses

Action Statistics

Violation

Risk Assessments

Investigation


Solution Enhancements Key Benefits

Component extension 2.0 for SAP EHS Management – Incident Management

New investigation step to

determine risk controls that

are relevant to the root

cause of an incident and

trigger a Control

Effectiveness Evaluation.

Tracking of incident related

expenses and incomes by

accessing cost collectors

within SAP.

Integration to communicate

EHS incidents to GRC Risk

Management.

Web interfaces enabling

mobile applications for

incident recording.

Facilitate communication of

incident root causes to the

risk manager in order to

drive improvement in risk

controls and risk reduction.

Provide visibility into true

cost of incidents.

EHS incidents visible to

corporate risk managers,

ensuring company wide

transparency.


Component extension 2.0 for SAP EHS Management –

Access to cost collectors in integrated components

To track the expenses and income related to an incident, you can access financial

data from internal orders and maintenance orders in integrated components. You

can also create such cost collectors from within the incident management

application. A Business Add-In is provided to enable access to other cost collectors,

if necessary.


Component extension 2.0 for SAP EHS Management –

Control Effectiveness Evaluation

Integration Incident Management - Risk Assessment

• Use Incident to perform Control-Effectiveness-Evaluation as part of the incident

investigation, determine incident risk rating in relation to existing risk assessment,

establish relationship between risk assessments and incidents, document control

effectiveness with respect to the incident investigation.

Initial Incident Reporting

Incident Processing

Incident Investigation

Reporting and Analysis

Risk Identification

Risk Analysis and Evaluation

Risk Treatment Risk Reporting


Component Extension 3.0 for SAP EHS Management –

Overview enhancements in Incident Management

Migration support for Incidents and Location Objects

Export of incident / risk assessment / location data into local files

Enhanced status management for investigations

Mandatory investigation steps

Nature of actions (corrective/preventive)

Action priority mapping with integration components

Create actions from template

Additional authorization checks for incidents

This document, or any related presentation about SAP’s strategy and possible future developments, directions, and functionality of products and/or platforms, are all subject to change and may be changed by

SAP at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. See disclaimer on slide 2.

Thank You!

Contact information:

Wolfgang Bock

Product Owner Health & Safety, Environment

SAP AG

[email protected]

mailto:[email protected]

SAP_EHSM_Incident_Management.pdf

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