SAP Screen PersonasProductivity through Personalization

Public

February 2014

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Intuitive Screens Enhance Usability

functionality performance user experience

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SAP Screen Personas improves user productivity

Clicks Screen ElementsMore Simple

Productivity Training Time

Adoption

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Modernize SAP without disruption

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ChangeLabels

Conditional Formatting

Re-arrange

Change Colors

Hide & Merge

Automate Steps

Customer Success Stories

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Mining company simplifies IT help desk

Reduce the number of screens, keystrokes to complete common IT transactions

1-click access to day-to-day functions Automated many tasks, allowing employees to work more efficiently

Customer Need

Project Results

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Customer Need

Project Results

University empowers maintenance workers

Simplify SAP usage for maintenance workers, reduce training needs

Deployed dashboard that provides 1-click access to all day-to-day functionsAutomated tasks to simplify processes

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Customer Need

Project Results

Medical technology company simplifies quotation process

Sales team wanted to spend more time selling and less time in SAP

Streamline the quotation process from 8 screens to 2

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Customer Need

Project Results

Gaming company improves call center efficiency by 233%

Make call center staff more productive

Increase calls processed per hour from 6 to 20

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Customer Need

Project Results

Entertainment technology company cuts clicks by 83%

Reduce data entry time for common transactions

Reduced steps to create “equipment” from 30 to 5

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Seeing is believing

Live Demo

Implementing Personas

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Personas is part of a broader UX improvement process

Identify Processes

Simplify Processes

Analyze Data Requirements

Build Screens Using Personas

Automate Where Appropriate

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The right team ensures a successful Personas project

Business Process Expert

Personas Expert Design Expert

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Productivity savings can fund the Personas project

• Number of users• % time spent on data entry• Per user annual salary• Improvement range: 50-200%

Improve user productivity

50-200%User

productivity

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Lower training costs can fund the Personas project

• Number of users• % trained annually• Training cost per user• Improvement range: 40-60%

Decrease training costs

40-60% TrainingCost

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Less rework can fund the Personas project

• Number of data entry errors annually• Average cost to correct each error• Improvement range: 10-30%

Increase Data Quality

10-30% DataQuality

Summary

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 21Public

Personas delivers productivity through personalization

Works onSAP GUI (Dynpro Screens)(Windows or Mac desktop, Win 8 tablet)

RequiresBusiness Suite (ECC 6)Kernel 7.21 or higher (7.40 for HTML)

Not ForWeb Dynpro applications, CRM, SRM, iPad, iPhone, Android

AvailabilityPersonas 2.0 is available now

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More information

SAP Screen PersonasProduct Page http://www.sapscreenpersonas.com

Fact Sheet http://wiki.scn.sap.com/wiki/download/attachments/298682098/SAP%20Screen%20Personas%20information%20sheet%2024690_IS_24690_en.pdf

Demo Videoshttp://www.youtube.com/watch?v=gquHYSGHol8 (intro)http://www.youtube.com/watch?v=tpMdktziC_8 (basic scripting)http://www.youtube.com/watch?v=h5ABusVy9I4(product tour)

Customer-Facing Presentations http://www.slideshare.net/peterspielvogel/

How-to instruction videos http://goo.gl/Y8I1s

Myth vs. Truth blog series http://goo.gl/B2MIO3

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Thank you

www.sapscreenpersonas.com