Post on 02-Apr-2018
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End Status
(NBCG) Continue to advocate for
adequate funding for approval plan and
other monographs (and sound
recordings, videos, scores, etc)
Increased awareness in RUL
administration of impact on faculty and
students if current trends continue;
increased awareness among New
Brunswick faculty of current situation and
projected future
RUL administration begins serious
planning; faculty voice concerns to RU
administration
MJ/MFIn progress in NBCG;
Ongoing in LRC. TI
In progress. Seeking more
effective strategies.
Seek ways to maximize dollars. TI
Ongoing in LRC & work of
AUL CD in negotiation of
contracts with vendors.
Ongoing with more negotiations
in FY 2013
Review policies. TILRC approved guidelines for
vendor contacts.
Reminders sent to Selectors list
& guidance on this issue added
to training plan for new
selectors.
Review policies. TI
LRC added policies on
consolidation of print journal
holdings and indexes.
Policy being applied at
Douglass. Plans under way for
the Science libraries.
Review policies. TI
LRC appointed Weeding &
Consolidation task force to
consider a wholistic
approach to weeding.
Weeding of duplicate
monographs planned for Kilmer.
Grants. TI
NEH grant submitted. Other
grants under discussion.
Wish lists created for donor
relations.
NEH grant resbmitted with
revisions. Wish lists published
to potential donors.
Expanded e-books. TIPDA pilot under way with
Coutts.
Pilot concluded early for lack of
sufficient funds. Analysis
pending.
Support of new progam TI
Preliminry planning done for
RWJ merger & related
programs.
Process outline prepared for
UMDNJ merger negotiations.
Objective
Goal I: Improve the quality of scholarly resources and information services that support the advancement of academic excellence at Rutgers
Expand the collections both electronic and in print to the
level of our peer institutions
I.A.
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Page 1
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Prepare tool kits making it easier to
deposit Rutgers research resources in
RUCore
Prepare and promote the preservation
and access services we are offering to
the community
Tool kits focused on data, media and
conferencesTI
Will be part of
implementation of any Open
Access policy after October
2012.
Jane Otto & Laura Mullen have
done presentations RU wide
about this matter.
(USC) Promote LibGuides; Work with
appropriate committees/groups
(WebBoard and the LibGuides working
group) to evaluate effectiveness and use
of the library research guides; establish
baseline usage data
In support of I.B., I.G., I.J., III.C.
Better research guides, with strategies
for continued improvement
Usage data (by guide); user feedback;
updated guides for all programsMJ/MF
USC endorsed new
LibGuides home page
developed by Working
Group with division by
campuses and by course
and subject guides.
Assessment in progress.
USC continues to assess and
evaluate LibGuides by exploring
minimal core standards,
suggesting promotion and
marketing and working towards
increased discoverability.
(USC) Implement first release of the new
RUL web-site Work with the Web Board
to establish appropriate policies and
procedures for the library web-site;
establish schedule of releases; provide
feedback whenever solicited; review
usage and feedback
In support of I.B., I.G., I.J.
Intuitive, transparent, and more easily
navigated web-site
Usage statistics; user feedback;
successful releasesMJ/MF
USC continues to monitor,
receive updates and offer
advice. In progress.
Refresh of website completed.
USC continues to work with
Web Board for imminent website
redesign.
(USC) Establish RUL mobile presence
through input into the creation of RUL
mobile pages (WebBoard) and
promotion of new and already available
mobile resources
In support of I.B., I.G., I.J., II.B.
Improved Mobile Device Access to RUL
Web Pages
Increased usage via mobile devices;
user feedbackMJ/MF
First stage completed.
Additional functionalities in
progress.
Completed, Ongoing. Mobile
Website released. USC
continues to provide
recommendations for updates to
the existing site.
(USC) Investigate new open source
public Interface and discovery layer for
VALE & RUL catalog, with appropriate
committees/groups
In support of I.B., I.G., I.H., III.E.
Initial steps toward new catalog and
discovery layerPreliminary Report/Recommendations MJ/MF
In progress. USC invited
presentations and held
discussions. Subgroup
reviewing Ethnographic
study and Counting
Opinions.
Completed. Investigation
conducted via a survey of RUL
staff and faculty . USC will
cotinue to be involved with the
implementation of the new open
source public interface and
discovery layer in 2012-2013
(USC) Support incorporation of
streaming media (reserves and
instructional material) into RUL web
presence, with marketing through news
releases, web announcements, BIs, etc
In support of I.B., I.C., I.J.
increased usage and improved instruction
usage statistics; faculty and student
feedback (individual and aggregate);
assessment of instructional materials
MJ/MF In progress.
USC continues to support the
goal of integraing streaming
media to one platform by
working with appropriate
commitees and groups.New
webserver being purchased for
this purpose.
((Disabilities) Committee members will
sample RUL online instructional
materials for accessibility to persons with
disabilities
Sample will provide the rational for any
needed revisions
Brief report will be made to the User
Services CouncilMJ/MF
Website has been updated,
the brochure is undergoing
final review.
Completed
(Disabilities) Representatives will assess
and verbally report software and
equipment needs at meetings
requests for software and equipment will
be made to RIS AUL
HHardware and software provided by the
libraries for persons with disabilities are
upgraded
MJ/MF
JAWs and Acrobat Reader
will be updated; one CTV
monitor at Douglass requires
repair. Hand held
magnifiers purchased for
units.
JAWS and Acrobat Reader
software was updated on the
Disabilities computers. One
CTV monitor at Douglass was
recalibrated and all libraries
received hand-held magnifiers
to keep at the Reference Desk.
(LCC) Work with User Services Council
and other groups designated to
investigate and develop a new public
interface for the Library Catalog
Progress towards the development of a
new Library Catalog interface
Completion of first steps toward the
development of a customized open
source public interface to replace the
existing vendor supplied Library Catalog
interface
MJ/MF In progress. In progress.
I.B. Adopt or develop tools that provide easy, seamless,
reliable, and convenient access to both online and
traditional scholarly resources, wherever they are
located, such as cross-database searching, link
resolvers, and citation software
Page 2
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(LCC) Review default displays for the
various record formats (eg, book, serial,
media) in the Library Catalog to
determine whether additional fields
should be added or unnecessary fields
should be removed
More user-friendly default record
displays that include the information
most needed by library users
All record formats have been reviewed
and display fields changed as
determined
MJ/MF In progress.
In progress. Monograph
(MARC) and visual material
(VM) completed.
(PCWG) Research and recommend
desktop videoconferencing solutions for
use in virtual reference and collaboration
Librarians have access to online tools
that enable interactive communication
with library patrons, with particular
attention towards distance education
Software options are evaluated and
findings are presented to the Information
Services Group Recommendations are
made available to librarians for
discretionary use
MJ/MFOn hold. Some discussion
of Adobe Connect Now.
Ongoing. Recommend the
replacement of six obsolete
videoconference units and the
purchase of service contracts for
units remaining in service.
Recommend the usage and
further testing of Big Blue
Button, the latest desktop
conferencing software provided
by OIT.
(ASC) Develop and implement a
scanning service for faculty
Staff scan PDF copies of instructional
and research library materials for faculty
The number of faculty who post library
resources in course management
systems increases; staff process fewer e-
reserves than in previous year; scanning
service usage statistics
MJ/MF
The Reserve Group has
completed compiling data
and researching other
institution current practices
and services; they are
preparing their
recommendations.
Parameters of a book chapter
scanning service for faculty
have been drafted and are
pending copyright review and an
implementation plan.
(ASC) Develop streaming media reserveImplement the recommendations of the
Streaming Reserves Task Force
The number of faculty using the libraries
streaming audio and video reserve
service increases
MJ/MF
Policies, procedures,
request forms, and webpage
updates are progressing;
implementation is projected
for Spring 2012.
Streaming media reserves and
DVD clip pilot service were
implemented March 2012
(ASC) Identify item records, patron
records, and old delinquent accounts in
the Unicorn database to cleanup in
preparation for migrating to a new open
source (OLE) library system; define core
patron data needed for a shared VALE
catalog and resource sharing
Records are identified and data
elements defined A plan is started to
cleanup records with projected numbers
of records to eliminate or archive is
completed
A current and accurate database is
ready to migrateMJ/MF
A sub-group of the
Circulation and Public
Services Group will be
formed to begin this
process.
A one-time amnesty of
replacement fees older than 10
years was approved by USC;
process to remove old academic
holds and bills is underway.
(ASC) Standardize library stack guide
maps and make them available on the
web; investigate a dynamic call number
locator with virtual floor plans integrated
in the Library Catalog
Libraries’ stack guide floor plans are
updated, standardized, and posted on
the web; begin planning for a dynamic
call number locator
Users refer to stacks guides on the web MJ/MF
The Collection Management
Group is working with the
Digital User Services
Librarian on this project;
various implementations
have been studied, staff are
working on local stack map
floor plans, a prototype of a
small library is planned.
Decided upon a static and
vector combination map; a map
template for all libraries to use is
under development.
(ASC) Investigate capabilities for
sending text message Notices to users in
the LIS
Analysis and proposal describing a
service for users to receive messages
and notices from the libraries as text
messages on their phones is complete
Report written MJ/MF
This will be available in
Symphony 3.4.1, will be
monitored and investigated
at a later date.
This will be available in
Symphony 3.4.1, will be
monitored and investigated at a
later date.
(DIG) Customize the Searchlight screens
with Rutgers University Libraries
branding
Searchlight (federated) searching is
distinguishable from EBSCO database
searching
Implementation of the Rutgers Libraries
header in Searchlight search results and
Advanced Searching screens
MJ/MF In progress.
Completed. RUL and
Searchlight logos were added to
the interface and template
colors were modified to match
those used on the RUL website.
I.B. Adopt or develop tools that provide easy, seamless,
reliable, and convenient access to both online and
traditional scholarly resources, wherever they are
located, such as cross-database searching, link
resolvers, and citation software
Page 3
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(DIG) Continue customizing Searchlight
single search box screen
More efficient and effective journal
article results for users
Implementation of apparent options and
defaults for scholarly peer review, full
text, and publication dates
MJ/MFIn progress. Prototype
developed.
In progress. A new custom
search interface was designed
and approved but a portion of
the programming was never
completed.
(DIG) Update and review status of
database connectors available for
federated searching via EHIS
Provide users with more databases
appropriate and effective for cross
searching in Searchlight
An updated list of EHIS database
connectors in the DIG Sakai site
An appropriate expanded list of
databases for Searchlight (federated)
searching
MJ/MF
Updated list completed,
expanded list in progress;
implementation of the
integration of Wilson
databases completed.
Completed. Updated lists of
connectors were compiled and
uploaded to Sakai in January
and July 2012.
(DIG) Continue customizing Searchlight
Advanced Search subject categories and
functionalities
Provide more efficient and effective
subject-based results for users
Searching test results reviewed and
appropriate changes made MJ/MF In progress.
In progress. Selectors have
been invited to review and
revise databases in their subject
areas. Configuration is
expected to be completed by the
end of August 2012.
(DIG) Continue to review feedback on
link resolver (LinkSource) issues
Improvements in the link resolver display
results for meeting users’ needs
Appropriate changes made to link
resolver display resultsMJ/MF
Link resolver implemented in
Pub Med. ILL function
activated in link resolver
screen. Link resolver testing
protocol developed and link
testing in progress.
Completed. Feedback was
reviewed leading to minor
changes such as the integration
of ILL and the implementation of
LinkSource in PubMed. The
group has since drafted a
comprehensive testing protocol
which will be implemented next
year
(DIG) Customize interface and
functionalities related to the
implementation of the ProQuest platform
Appropriate defaults and interface
changes made for effective user search
results
Searching test results reviewed and
effective searching defaults selected in
ProQuest databases
MJ/MF In progress.
In progress. Transition to the
ProQuest platform was
postponed until August 21,
2012.
(Imaging) Replace multifunctional
copiers and expand scan station
availability to most libraries throughout
the system
Administrative copiers will be replaced
with newer models, resulting in higher
functionality Public use copiers showing
continual usage decline will largely be
replaced by scan stations, resulting in
higher overall use in services
Administrative multifunctional copiers will
be replaced Public scan stations will be
installed and available to library users
during the fall 2011 semester and
beyond User satisfaction and overall
use of equipment will increase due to
these improvements
MJ/MF Completed
Completed. Over 20 copiers
replaced. Scan stations
increased from 5 to 26,
availability by location from 5 to
10, and usage from 195K to
645K scans.
(Imaging) Explore possible acquisition of
a fax server for administrative and public
services
If evidence supports the investment,
RUL may opt to purchase a fax server,
which would replace various analog fax
lines in use, enable administrative
copiers to fax, and open up the
possibility of a public scan to fax service
on the new scan stations
If decision is affirmative, transition of
analog fax lines to multifunctional
copiers communicating with the server,
as well as an added feature on public
scan stations allowing users to scan to
fax
MJ/MFOn hold. May not be
required.
Partially complete, on hold. An
upcoming public scan software
uses a vendor's fax server.
Acquiring one for administrative
use only is approx. equal cost to
current analog fax. We may
revisit this, or wait for university
wide solution.
Assess the organizational structure and
appropriate bodies for understanding
user needs and expectations and
implementing technologies for library
services and make recommendations for
appropriate changes
Also applies to Goal I.G.
Improved user experience through
greater clarity in the locus of
responsibility, enabling initiatives to
proceed in a more efficient manner, and
with resources allocated to identified
priorities
Identify existing RUL bodies for the
corresponding activities, and propose
changes in the composition and charge
of these bodies where appropriate
JN Discussion in progress.
Completed. Created an
inventory of technology-related
groups at the libraries matched
to strategic objectives.
I.B. Adopt or develop tools that provide easy, seamless,
reliable, and convenient access to both online and
traditional scholarly resources, wherever they are
located, such as cross-database searching, link
resolvers, and citation software
Page 4
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Continue public relations/information
literacy compaign aimed at graduate
students, "Your Personal Librarian"
Through use of social media, online
resources, and personal interaction
advance the library services available to
graduate students
Increased number of reference questions
And requests for one-to-one
consultations
GGDid not do this program this
AY
Began using social media. Will
continue into future
(USC) Explore instructional effectiveness
and efficiency in order to transform
teaching and learning
Improved knowledge of faculty
awareness of, and expectations for,
information literacy; increased
knowledge of library information literacy
programs on part of key stakeholders
Completion of Information Literacy
Implementation Advisory Committee’s
interviews and focus groups; submission
of ILIAC report and recommendations to
USC
MJ/MF
ILIAC completed interview
and focus groups and is
completing report.
Completed. ILIAC report
received and endorsed.
Creation of working group to
implement the report
recommendations.
Address information literacy competency standards for
students through information literacy materials, services,
and programs in partnership with the teaching faculty
I.C.
Page 5
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Utilize Target of Opportunity ProgramLibrary workforce reflects diversity of
faculty and students
we will assess candiadates for workforce
enrichmentLDF/MW
Diversity committee
developing strategyIn progress
Train faculty and staff in substance and
procedure of diversity recruitmentSuccessful diversity recruitment More diverse recruitment pools LDF/MW
All faculty appointed to
search committees continue
to receive training
In progress
Continue diiversity training program A more diversity friendly workplace
Under represented minorities are
comfortable in Libraries work place and
as patrons
LDF/MW Programs being planned In progress
Work towards a more public profile for
Diversity Intern program
Enhanced reputation for RU Libraries;
richer intern pool
RUL recognized for its efforts in the
intern/residency communityLDF/MW
Continue to participate in
regional resident meetings In progress
Consultation with the Diversity
Committee during the preparation of an
online tutorial on the search process in
the context of diversity (TLC)
Fosters organizational development,
serves as resource for search committee
chairs and members
Progress on development of tutorial for
the LibrariesLDF/MW
Diversity committee to
reviewIn progress
I.D. Support academic excellence and a richer intellectual life
at the university through increased diversity of the
Libraries’ workforce
Page 6
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Partner with the Camden English
Department to catalog and properly
house the papers of noted Camden
haiku poet, Nick Virgilio Seek grant with
the English Department for proper
curation of materials
Catalog records with be created for the
materials bequethed to Rutgers Camden
Curated display at the Paul Robeson
Library in April 2012 to highlught the
collection
Materials will be cataloged and
transferred to acid-free holders Disply
will be held in Paul Robeson Library for
National Poetry Month
GG
Processing of these
materials completed.
Display and discussion to
happen next AY
Project will begin in 2013
Preservation program. TIDigital Preservation Team
appointed by GA & TI.
Group will reconvene in the fall.
The group intends to use
existing staff to do much of the
work.
Preservation program. TI
LRC has studied Hathi Trust
as a potential partner in
preservation.
Hathi Trust desired a large
contribution by RUL, & that
approach was abandoned.
Investigation of LOCKKS as a
partner is on the agenda for FY
2013.
I.E. Build a preservation program for the collections in all
formats to ensure that critical and unique collections
remain available in perpetuity
Page 7
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
I.F. Focus the creation of digital resources on the Libraries'
unique collections and on the output of Rutgers
University, with an emphasis on support for the faculty
research process
Page 8
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(NBISG) Explore a centralized telephone
reference service for the New Brunswick
libraries
Users will find it easier to contact a
reference librarian via telephone for
assistance with research or questions
about the Libraries
An understanding of the feasibility of
and, if possible, progress towards
implementing a single telephone number
for reference in New Brunswick, utilizing
Voice Over IP (VOIP) to distribute the
service across the libraries
MJ/MF
In progress; implementation
planned after Alexander
transitions to VOIP.
In progress. Discussing which
phone number to use, menu
options, and staffing.
(NBISG) Help guide and mentor students
in the School of Communication and
Information’s MLIS Program who are
interested in employment in academic
libraries
The students understand better how to
prepare themselves for the academic job
market and what public services
librarians typically do in an academic
library
Sponsored events with the Student
group SCARLA; more one-to-one contact
between students and librarians in New
Brunswick
MJ/MF
Ongoing. Niessen, Glynn,
Springs met with and
presented at SCARLA.
Ongoing. Established a
relationship with SCARLA. Met
with faculty in charge of field
work.
(NBCG) Implement and evaluate patron-
driven acquisitions trial across multiple
disciplines (in cooperation with LRC)
Sufficient data (and qualitative feedback)
gathered to allow analysis and
recommendations for
expansion/modification/abandonment of
trial
Report and recommendations distributed
and agreed uponMJ/MF In progress.
Trial cut short because of
budget crisis. Some data
available for analysis but need
to retry.
Implementation of the Digital Humanities
function in Dana Library, in support of
faculty research projects
Direct support for research projects,
particularly in support of oral history
research
Implementation of digital humanities
function, with hire of Digital Humanities
Libraries, to work with more faculty and
community partners
MW
Tenure-track Digital
Humanities Librarian in
recruitment. Formalized
framework for support of oral
history projects in
development.
Digital Humanities Librarian
hired. Formalized framework in
development, nearly complete.
Seeking external funding to support
development of Diversity Research
Center
Support for substantive research on
diversity by faculty across academic
discipines
Funding requests submitted to funding
sourcesMW
Two related funding plans
underway.
External funding priority for
2012-2013, with return of
Director of Development.
Develop assessment plan for Dana.
Evaluative data for Dana Library
services, measuring a range of areas of
performance.
Defined assessment plan, with data
needs identified, data gathered, and
analyzed
MW
Assessment reponsibilities
identified for Data Services
Librarian. Ongoing
discussion of the use of
existing data.
Ongoing refinement of process,
with Office for Planning and
Organizational Research.
I.G. Develop services that facilitate scholarly communication
and support the research in process among researchers
at Rutgers
Page 9
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Present to RUL faculty and other
interested persons a program focused on
open access
Making the Rutgers community better
informed of new developments in
information resources available without
subscriptions
Program presented in Open access
WeeekTI
Wikipedia program offered
in fall. Friday March 9
program for RUL. Others
planned.
Program for Open Access Week
2012 being planned. Program
on the future of peer review
under discussion.
Partner with the Senate Committee on
Research and Graduate Education to
promote open access
Promote open access to the academic
community, resulting in better use of
library services in this area
Presentation to the committee and then
to the full Senate of a proposal for
greater use of open access resources
like RUCore, especially for data, media
and conferences at Rutgers
TI
In progress with policy
proposal to be discussed by
the Senate in October 2012.
In progress with policy proposal
to be discussed by the Senate in
October 2012.
I.H. Advocate for university and faculty participation in the
open access movement to increase the impact of our
faculty’s research and expand access to scholarly
information
Page 10
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
I.I. Enhance the reciprocal partnerships, including
collaboration with UMDNJ and NJIT, that provide Rutgers
faculty and students seamless access to collections
outside the university
Page 11
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(USC) Review core responsibilities of
reference librarians
Consensus on service priorities and
reasonable distribution of responsibilities
Completion—and endorsement by
USC—of Core Reference
Responsibilities for Public Service
Librarians Task Force Report
MJ/MF
In progress. Many more
librns joined chat team in
FY2012
Task force has met and
completed their report. Report
will be presented in early 2012-
2013.
(USC) Assess current reference
statistical practices, including what we
collect, how we collect it, why we collect
it; and investigate relevance for RUL of
Reference Effort Assessment Data Scale
(READS) program
Improved use of reference resourcesDevelopment and adoption of consistent
standardsMJ/MF
Gimlet implemented in NB;
discussions at USC have
clarified common definitions.
Possible use of READS
assessment underway.
Completed. READ Scale
assessed and recommended.
USC endorses implementation.
(NBISG) Report reference and
instruction statistics consistently across
the New Brunswick, collect only the
information we need and use that
information in a productive manner
More useful statistics and using statistics
more effectively
A common definition of reference
transactions; a better understanding of
the reasons why we collect statistics,
and how we can use them
MJ/MF
Ongoing; Gimlet currently
used to record all reference
transactions on and off-
desk, in New Brunswick.
Ongoing. Adopted Gimlet in
July 2011 to record and report
reference transactions.
(LCC) Complete the development of a
testing checklist to be used when
upgrades to the catalog software
become available
Completion of the testing checklist
begun in 2010/2011
Availability of a completed checklist to
simplify testing of Symphony upgradesMJ/MF Completed Completed.
(LCC) Continue the ongoing review of
Library Catalog related user feedback to
determine ways to further improve the
functionality and appearance of the
Catalog
Improvements to the Library Catalog
user interface and help pages
All available feedback has been
reviewed and appropriate changes made
to relevant sections of the Library
Catalog
MJ/MF Ongoing Ongoing.
I.J. Continuously improve services by utilizing assessment
and accountability indicators that measure needs and
impact
Page 12
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Renovation of the Paul Robeson Library
as part of a comprehensive project
integrating the facility with a downstown
Camden branch of the Camden County
Library system
Compact shelving for the remainder of
the circulating colelction Newstudy
space on the first and second floors New
offices for faculty and staff
Completion of indicated outcomes GG
1st floor computer lab
finished. Reference area
finished. Compact shelving
to be finished April. 2nd floor
renovations to begin in
April/May
County library opened in April.
Furniture and construction on
1st floor. Was completed.
Compact ehelving completed.
2nd floor renovations will begin
in Dec. 2012
Finish performing arts seminar room in
Douglass
Performing arts faculty have a high-tech
facility attuned to their needsRoom is finished FP Done Done
Build Douglass librarians officesLibrarians have offices which foster
cooperation and are closer to the usersOffices are built FP Done Done
Start work on designing café for LSM
Faculty and students at the far end of the
Busch campus have a place to eat
without interrupting their studies
Funding obtained and plan is developed FPHave asked for a design
from facilities.
Met with architect, but plan put
on hold due to funding
Kilmer - redesign 1st floor with OIT
Students will have more access to
computers to help with their academic
endeavors
Furniture acquired and installed;
computers in working orderFP
In progress - need electrical
and data work.Done
Finish renovation from flooding damages
- Kilmer Dechavez room
Kilmer will have a state-of-the-art
seminar room to teach and meet inRepairs are finished, room dedicated FP Done Done
Freshen up PhysicsResearchers and students will have a
more pleasant study environment
Chairs are reupholstered, signs taken
down or refreshed, clutter removedFP In progress
Done, in additions railing
improved for safety reasons.
Work on signage plan for Douglass
library
Patrons find their way more easily
around the building
Sign committee formed, plan developed,
signs madeFP Needs more work Done
II.A. Focus on upgrading the maintenance and physical library
environment, so that all libraries are welcoming,
comfortable, safe and secure, and easy to navigate
Goal II: Enhance the effectiveness of library services for students and the development of library facilities as learning spaces
Page 13
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(PCWG) Advocate expansion of the
laptop lending program based on
evaluation of the pilot offered at the Art
Library
The User Services Council will be able
to make informed decisions regarding
the allocation of netbooks as a lower-
cost supplement to standard desktop
workstations in public areas
Libraries suitable for the lending laptop
program are identified Report (including
budget) is presented to the User
Services Council
MJ/MF
Ten netbooks now available
at Alex and five at KAL with
five laptops also ordered for
KAL.
Completed.
Wireless finished Summer 2011 FP DoneDone, but still need to improve
service in Alexander Library.
II.B. Expand wireless availability and the number of public
access computers across the libraries
Page 14
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
II.C. Organize print library collections to respond to efficient
delivery services and reciprocal borrowing opportunities(NBCG) Rationalize New Brunswick print
journal collections, working in close
cooperation with Library Resources
Council Weeding and Consolidation
Team
Reduce unnecessary duplication of print
journal runs in New Brunswick Libraries
Target list of journals identified and
agreed upon; duplicate runs
consolidated or withdrawn
MJ/MF
In progress. Douglass
journals weeding project
underway.
In progress. Policies and
procedures agreed upon.
Ready for next stage.
Page 15
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
II.D. Relocate lesser used print collections to the Annex to
recoup space in all libraries to create spaces associated
with the ways students and faculty want to work and
socialize, such as group studies, cafes, social spaces,
quiet areas, etc Plan all projects proposed under bond
issues
New spaces more attuned to user and
librarian's needs
Committees are formed and reports
writtenFP/TI
Two bond issue committees
working on this - LSM and
Alex.
Discussions were held at LSM &
Alexander, but progress
depends on finding a new
funding source. (TI) // While
Bond issue committees have
stopped, each library is working
on improving spaces for user
needs. (FP)
Page 16
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Will develop a plan for an addition to the
Library of Science and Medicine to be
sent forward for the 2012 Facilities
Higher Education Bond Issue
Researchers will be able to do research
more easily Students will have better
study places Librarians will have better
places to reach and work
The plan is complete and has gone to
facilities for estimates and preliminary
design
FPCommittee is formed and
working
Worked stopped as there will be
no funding from the state bond
issue.
Acquisition of streaming media. TI
AUL CD approved funding
for reformating of VHS as
DVD plus streaming rights
acquired as needed. Added
Alexander Street media
databases.
AUL CD will seek to continue
funding of this process.
II.E. Work toward the development of a consolidated science
library with better support for multi-disciplinary studies
Page 17
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(USC) Investigate expanding remote
access to restricted databases to
Rutgers alumni if vendor contracts permit
without additional expenditures)
In support of III.A., III.B.
Greater support from RU alumni
Usage statistics, alumni feedback,
increased alumni fiscal support for
libraries
MJ/MF In progress.Completed. Not feasible right
now as it is funds dependent.
Identify marketing opportunities related
to Dana Library and IJS programs and
services, Diversity Research Center, and
other noteworthy developments
Work with Diversity Research Center
Coordinator, RUL and campus
communications office to develop and
promote specific stories
Posted and/or submitted press releases,
articles, and web articles or posts.
Increased awareness of Dana, IJS, and
Diversity Research Center
MW
Stories or web postings
about Dana, IJS, Peer
Information Counseling
Program
Numerous stories and press
releases developed and
submitted.
III.A. Develop and implement marketing and communications
plans for university and statewide constituencies
Goal III: Improve awareness of the resources, services, facilities, and support available to all of the Libraries' constituencies
Page 18
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
In partnership with libraries liaisons and
members of the Marketing/PR team,
work with units serving new students,
new faculty, students enrolled in Study
Abroad programs, and other populations
at the university to foster increased
awareness and use of the Libraries
website as a solution to a variety of
academic needs
Libraries giveaway items, new
publications, and staff presentations will
stress the URL of the Libraries website
and the different services available at
that address
Testimonials from Rutgers partners and
statistics of website use (where
available) demonstrate that outreach
efforts were well-received and have
increased engagement with our website
FP
Stories or web postings
about Dana, IJS, Peer
Information Counseling
Program
The Libraries' table was well-
trafficked at a series of new
student orientation resource
fairs in New
Brunswick/piscataway in
summer 2011 and at the new
faculty resouce fair in August
2011. The most popular items
at both activities were the library
pens, which feature our URL.
Facilitate the implementation of the four
emerging roles of liaisons adopted by
the RUL faculty in 2010/11, in
consultation with appropriate Councils
Also applies to Goals III.C., III.D.
Faculty are better informed and increase
their use of library services and
collections, and liaisons are more
capable of communicating new needs to
better support the disciplines because
liaisons have incorporated the new roles
into their regular activities
Corresponding activities initiated by
Councils and language provided for
forthcoming position descriptions
JN In progress.
Completed. Discussion resulted
in suggestions to USC on
information literacy and CSC on
communication to liaisons.
Received report from ILIAC.
III.B. Collaborate with university programs and offices to
enhance communication about services and resources
Page 19
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
III.C. Ensure that library liaisons effectively communicate
information about library services, collections, and
programs to university departments, centers, and
institutes and share changes and developments in
departments, centers, and institutes with the LibrariesPaul Robeson Library faculty and staff
facilitiate and participate in Chancellor
Wendell Pritchett's Civic Engagement
initiatives
Robeson library faculty and staff will be
actively engaged in campus-based civic
outreach activities
Participation on committees and projects GG
Vib attended training on
civic engagement. County
Library opening in Robeson
April.
Had several programs with
community groups. Program
contomiomg
Page 20
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
III.D. Leverage the liaison relationship to departments, centers,
and institutes to understand and support the
development of new research methodologies in the
disciplines (NBCG) Begin implementation of new
strategies and techniques for liaison
librarians (in conjunction with the Liaison
Action Team and LRC)
Improved communication with
departments, centers, and institutes
More frequent, substantive, and
innovative contacts between liaisons and
departments, centers, and institutes
MJ/MF
In progress. Several
luncheon discussions held
with liaisons; a working
group has begun to hold
community conversations on
undergraduate education
and the Libraries.
In progress. Need to make
regular agenda item at NBCG
with reports on best practices
and results.
Page 21
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Conduct 12 visits with library donors and
prospects monthly
Libraries will have a better sense of their
donor pool and donors will feel more
connected to the libraries
Visits will be held FP 33 visits held to date. 45 visits held to date.
Raise level of private funding and major
gifts to Rutgers University Libraries
Libraries will be able to support new
growth areas and encourage ongoing
excellence despite budget constraints
Development office will secure $500,000
in new gifts and pledges to RUL this yearFP
$494,418 in new gifts and
pledges raised to date.
$1,771,592 in new gifts and
pledges raised to date.
Develop communications materials
geared for a donor/alumni audience
Libraries will be able to communicate
their importance to the larger Rutgers
donor community
Donor-focused newsletter planned for
publication bi-annuallyFP
Fall issue published. Spring
issue in progress.
Goal IV: Increase the Libraries' resources to the levels of peer AAU public universities and manage those resources more strategically and efficiently
IV.A. Secure resources to bring the Libraries to the level of
peer institutions and to support new areas of academic
and research excellence through a budget process that
recognizes inflation and new programs, through strategic
grants and partnerships, and through targeted fund
raising
Page 22
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
IV.B. Expand the collections both electronic and in print to the
level of our peer institutionsTI
Reivestment in digital
resources was done from
savings from cancellations
in 2011.
Nothing new was possible at the
end of FY 2012.
Page 23
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
IV.C. Partner with university and campus offices in ways that
leverage the resources of each organization to support
new research methodologies and new ways of teaching
and learning
Page 24
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(NBCG) Allocate New Brunswick non-
state funds promptly and fairly; review
allocations and spending patterns
regularly throughout the year
Funds entered promptly into Workflows;
periodic reports on spending are
generated; available money spent in a
timely fashion
Continued reduction in the number of
funds with large year-end free balances
Total NB year-end free balance is
smaller than last year
MJ/MF
Allocations completed,
review ongoing;
expenditures nearing
completion
Completed for 2011/12.
Ongoing for next cycle.
(Imaging) Strategic assessment of
funding for departmental personnel
expenses
Various directions that may be taken are
explored and recommended upon
Ongoing discussion on the distribution of
state funded versus non state funded
positions in the Imaging Services
department
MJ/MF
In progress. Plans for a new
position and the refilling of
near future retirement in
department being
developed.
Ongoing. We explored funding
personnel expenses with state
line(s), but it wasn't feasible at
the time.
IV.D. Allocate resources based on the strategic directions of
the five-year plan
Page 25
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
V.A. Continue to focus the development of library leadership
in copyright, intellectual freedom, and access to
government informationTI
CSC receives has regular
agenda items from RU
Copyright (Pilch)
Continuing, & briefing of
Selectors on copyright under
discussion.
Goal V: Continue to develop an organization and the human resources to achieve the Libraries' strategic goals
Page 26
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
Workshop for the library faculty in the
Fall on handling change and
"remiagining" the library
Facilitate working as a cohesive team
during a period of reinventing the Paul
Robeson Library
Produce a revised "mission statement"
for the library that more accurately
reflects new technologies and services
GGWorkshop completed.
Mission statement ongoingongoing
Director station training and Microsoft
Excel training for the library staff
Update skills necessary to perform key
functions
Attendance at training sessions and
improved reportsGG Completed Completed
(NBISG) Develop a toolkit for new public
services librarians in New Brunswick
New librarians are more comfortable,
acclimate more quickly to their positions
in the New Brunswick libraries
A simple toolkit, probably web-based,
that helps new colleagues understand
and find out about our structure, policies,
services, etc
MJ/MFIn progress; considering
offering as a LibGuide.
In progress and ongoing.
Toolkit created as LibGuide.
More basic info will be added by
editors. Then librarians can add
to it as needed.
(Disabilities) committee will assess
training needs as reported and new
technology
MJ/MFWebsite tested; JAWs
testing in progress.
The committee members
attempted to learn the JAWS
screen reading software and
had limited success due to the
complexity of the software. New
Brunswick Office of Services to
Disabled Students located a
JAWS savvy volunteer on the
Camden campus. Two
committee members observed
the volunteer using JAWS to
review accessibility to Academic
Search Premier. A report and
recommendations was
presented to the User Services
Council and placed on the USC
SAKAI site.
(PCWG) Develop an ongoing technical
skills workshop series with in-person
instruction as well as on-demand training
modules and instruction archives
Library faculty and staff will be more
confident and effective in their use of
technology, both in the workplace as well
as in support of education and research
Lesson plans will be developed to
support in-person instruction, and on-
demand modules will be created to
support common skill sets PCWG will
work with the Training and Learning
Committee to schedule in-person
sessions and market the on-demand
modules
MJ/MF
Worked with the TLC and
offered Office training to all
3 campuses and created
portal to store training
material.
Completed. Subgroup created.
Ongoing collaboration with TLC.
(PCWG) Implement automated backup
RUL documents are protected from
system failure and other catastrophic or
accidental losses User privacy is
safeguarded
Automated backup is implemented in test
in New Brunswick and then in Newark
and Camden as funding allows
MJ/MF
Purchased Symantec DLO,
tested. Desktop backup
deployed to all library
buildings in December.
Completed.
(PCWG) Implement a calendaring
system that supports physical resource
booking, public events display and staff
needs for meeting management and
personal calendars
Staff are able to organize meetings and
events more efficiently The library can
advertise its events more effectively
Calendaring system is selected,
approved and implemented, including
staff training
MJ/MF Completed last FY.
(ASC) Update Access Services’
Information Service Standards; review
revised standards with staff
Improved standards with up-to-date links
to web resources; staff are
knowledgeable about standards and how
to use them, users receive better
information
Standards are updated and published on
the web; staff refer to standards when
answering questions; user evaluations of
access services information services
improve
MJ/MF
Update completed; the
Training Group will
introduce the revised
standards to access
services staff.
Update completed; the revised
standards will be introduced to
access services staff in a
workshop this summer.
(ASC) Deliver in-person Customer
Service training to part-time employees;
create instructional videos on basic
WorkFlows circulation tasks
Library users receive improved service
from part-time employeesTraining statistics, participant feedback MJ/MF
In-progress with the Student
Coordinator and Training
groups.
In-progress with the Student
Coordinator and Training
groups.
V.B. Invest in staff development and recognition, and support
organizational development, including the areas of
managing people and resources
Page 27
Rutgers University Libraries Strategic Plan Goals
Action Plan, FY2011/12
Activity Outcome IndicatorCabinet
OversightMid-Year Status Year-End StatusObjective
- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and
(DIG) Provide a forum on advances in
federated searching (Searchlight) and
link resolver (LinkSource)
Greater awareness of products and
features
Increased feedback received and
reviewed, with changes made as
appropriate
MJ/MF Discussion in progress.
A training workshop on the
mechanics of federated
searching and functionality of
Searchlight is scheduled for
September.
Conduct an assessment of the RUL
faculty mentoring program
Status check and improvement in faculty
development process
Consultations with stakeholders and
proposal of revision to procedures where
appropriate
JN In progress.
Completed. Peer Mentoring
Program Report updated and
Group Mentoring report created.
Customized training programs for major
work groupsSkill sets of library staffa re improved Well trained staff LDF Developing with TLC In Process
Consultation on training and learning
needs with AULs, campus directors, and
others (TLC)
Committee knowledge base in the
planning of future efforts
Record of results from consultations and
a brief summary of these resultsLDF
partially complete--
Coordinator In Process
Continue training and learning
opportunities in soft skills and
technology skills (TLC)
Fosters staff and organizational
development
Record of the range of training and
learning opportunities offeredLDF
partially complete--
Coordinator Begun on September 25, 2012
Examine and potentially revise the
process for those who take the
“Management Development” program
(TLC)
Fosters staff and organizational
development, targets employees who
would benefit from the program
Existence of codified process for the
selection of program attendees, use of
that process in selection of program
attendees
LDFTo be reviewed with
AUL/RISBegun on September 25, 2012
(SAPAC) Facilitate communication in
areas related to research and publication
interests of RUL faculty.
Support and publicize librarians'
research.Host at least four brown bag lunches. MJ/MF
Accomplished through total of
eight brown bag sessions.
V.B. Invest in staff development and recognition, and support
organizational development, including the areas of
managing people and resources
Page 28