Jump to first page Materials Delivery at Rutgers University Libraries A Refresher Course and...
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Jump to first page Materials Delivery at Rutgers University Libraries A Refresher Course and Overview of Services Date: October 5, 2005
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Materials Delivery at Rutgers University Libraries
A Refresher Course and
Overview of Services
Date: October 5, 2005
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The following areas will be discussed: Deliver / Recall Books (Holds) Request Article / Other Web Document Delivery PALCI (E-ZBorrow) Interlibrary Loan (ILL) MY ACCOUNT Media Booking
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RUL Departmental Collaboration Access Services Imaging Services Interlibrary Loan Services Shipping & Receiving Systems “A-Team” members from Technical and
Automated Services • All of these departments actively
collaborate to provide efficient delivery services to users on a daily basis.
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Have your card ready and click on the Deliver/Recall
Book button.
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Why was my hold cancelled?
In-library items at the user’s pickup library.
Items on the same campus as the pick-up location.
Items that are missing.
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I wish to cancel / alter a hold. What do I do?
A user cannot cancel a hold.
Users may write to “Ask-A-Librarian” with the title of the item they do not need.
After two weeks, the hold will be removed from your record.
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Have your card ready and click on the Request Article/Other button.
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How may I request a non-circulating item? User will need to use the “Request
Article / Other” button.
Note: Non-circulating items are delivered only between different Rutgers campuses (Camden, New Brunswick/Piscataway, Newark).
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When else can I use the “Request Article/Other” button?
For items from a non-circulating library (Art, Jazz, SPCOL/UA).
For items from other non-circulating sub-locations (PER, DOCREF).
Materials that are ON-ORDER, PENDING, or IN-PROCESS.
Law library and off-campus patrons can use this to request Rutgers materials since they cannot use the Deliver/Recall button.
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When is Web Document Delivery free?
FROM:
Any Major Geographical Campus Library
TO:
User’s home campus-affiliated PC COST:
New Brunswick/Piscataway
Camden or Newark FREE:
up to 30 pages per article.
If article exceeds 30 pages, the journal is sent to user’s
pickup library for 5 days in-library use.
Newark New Brunswick/Piscataway or Camden
Camden New Brunswick/Piscataway or Newark
Library Annex Any Location
* There is no charge for Web Document Delivery of Interlibrary Loan articles.
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When do I have to pay for Web Document Delivery?
FROM:
Any Major Geographical Campus
Library
TO:
User’s home campus-affiliated PC
COST:
New Brunswick/Piscataway
New Brunswick/Piscataway
$5.00 up to 30 pages/article
$.25 page beyond 30 pages
Newark Newark
Camden Camden
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What do I need to do to open a deposit account?
There are two types of accounts:
Personal (individual) Departmental (shared)
Minimum of $30.00 required for opening Deposit Account.
Forms for opening accounts are available on RUL web page.
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How may I borrow material NOT owned at any Rutgers Library?
Option One : For quick delivery of books use E-ZBORROW (PALCI).
Option Two: For all article requests and books not found in the EZBORROW catalog use INTERLIBRARY LOAN.
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When can I request an E-ZBorrow book?
CHECKED OUT
ON-HOLD for another user.
Listed in IRIS as MISSING.
Located in a non-circulating collection.
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Can I request articles using E-ZBorrow?
NO Only books are available.
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To get to the PALCI catalog, scroll over
Search IRIS and Other Catalogs.
Click on the link for E-ZBorrow, PALCI.
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Click on the top link – PALCI, with
E-ZBorrow.
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Enter your barcode number. No pin
number is required.
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Click on searching/requesting.
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There are three groups of catalogs to choose from.
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Select the item you want by clicking on
“request”.
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What else do I need to know about E-ZBorrow?
28 day loan period One renewal Seven day recall policy Delivery only to on-campus
Rutgers pickup locations.
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What may I borrow using Interlibrary Loan? Books Dissertations, newspapers Periodical articles Items not owned by RUL. Items listed on IRIS as MISSING. Recalled and not returned. Long overdue and billed for
replacement. Items that are in the bindery.
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How may I request materials held by the Rutgers Law
Libraries? If you are a Rutgers faculty, staff or student use the Interlibrary Loan Services form.
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To get to the Interlibrary Loan login page, scroll over Delivery and Interlibrary Loan.
Click on the link for Interlibrary Loan
Services.
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Enter your first name, last name, barcode number, email address, and choose a pickup location from the pull down menu. No pin number is
required.
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Always scan and discharge the item using the barcode on the
band.
The renewal policy is
mentioned here.
The recall policy is also
mentioned.
Any special restrictions are checked off in
the middle.
The Request ID number is noted here.
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The Request ID number is noted here.
Patrons should not return PALCI books to the
address indicated on the band.
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PALCI at the Circ. Desk
Upon return, discharge PALCI books promptly.
Patrons will receive an overdue notice when the book is just one day late.
PALCI books are returned to ILS.
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ILL, PALCI Multi-volume sets at the Circulation Desk
There is only one hold on the first volume of a multi-volume sets.
Use the “Check Item Status” wizard on the first volume and make the hold available.
Patron will get a hold-available notice from the first volume, and staff will be able to charge and discharge all volumes as usual.
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Select checkout wizard, enter patron’s barcode, and click on
the Special Due Date icon.
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Enter in special due date
indicated on band.
Click Ok.
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Scan the item barcode.
*Note: When prompted with message “user checkout block override”, enter override and charge to patron.
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When do I use My Account?To view a list of messages from the library
regarding: IRIS Requests Holds and Recalls E-ZBorrow Interlibrary Loan Media Bookings Web Document Delivery
You can also renew your books here too.
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29030003705518
****
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Patron will be notified by emailwhen a hold becomes available for pick-up.
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Enter user barcode.
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Click Review your Requests.
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Ko, Kristen (29030003357369)
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NRJG4789
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08
10
01
30
05
05
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I’m an undergraduate student and I’d like to request a video?
Undergraduate students are not eligible to request audio-visual materials from the Media Center.
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Fill in your name,email and phone
number.
ChooseA pickupLocation.
Copy and paste Title and call
number from IRIS.
Fill in dateNeeded.
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Media Pickup/Return Locations
Art Library (CAC) Alexander (CAC) Chang (Cook) Dana Media (Newark) LSM (Busch) Kilmer Media (Livingston) Music Library (Douglass) Robeson (Camden)
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What do you do when a booking is not on shelf?
Verify patron’s record by looking under Display User Bookings.
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Click on Display User Bookings and scan in patron barcode.
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Bookings are listed inuse of order date.
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What do you do when a booking is not on shelf?
Verify patron’s record by looking under
Display User Bookings.
If booking is listed for future date, patron has come in too early to pickup item.
If booking has not arrived as scheduled, call Media for help and follow up.
