Roofing company striving for perfection when something goes wrong

Post on 20-Aug-2015

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Transcript of Roofing company striving for perfection when something goes wrong

Roofing company striving for perfection when

something goes wrong

What do we do then? Well, the best thing we can do is

ensure ourselves it does NOT happen again.

Our goal? Make sure our mistakes happen only once.

**Thanks for your responsiveness with all my questions and promptness in taking care of a couple

small glitches.

Impressive follow-through by everyone involved.

~Springer Hunt, Seattle, 8/3/08

**Our gable vents were not closed off… Munched shingles needed to

be repaired later so a check list needs to be made to make sure all is completed correctly before you

leave.

You have worked with us to get it all completed thanks to Leslie being the middle

person.

~Suzanne Campbell, Everett, 10/16/08

^^Pro Roofing’s response: This was a good suggestion

one that we have since implemented.

Not only do we now have a check list but our roofers

will communicate with each homeowner every day

before we leave.

We’ll even do a walk around with you to make sure we’re catching things

and answering questions as things arise.

You can expect to be perfectly informed and

have everything done to your satisfaction when we

leave.

Roofing company striving for perfection when

something goes wrong

**Our only concern now is that there are numerous roof

tiles that are disfigured /bent. I assume they will

flatten our when the weather warms up…

~Susan Epps, Mill Creek, 12/21/09

^^ Pro Roofing’s response: Exactly correct. The roof shingles come in bundles

that sometimes get bent and stay that way until the

weather warms up.

They definitely lay down flat and glue together when the temperature gets about 60

degrees, and that is precisely what happened in this case.

About a week later the Owens Corning Woodmoor

shingles were laid flat together and glued tight.

It’s the best looking roof in the neighborhood!

For more information,call us today at 1-866-228-4999

Or visit us online at ProRoofingNW.com