Robin Chase on Product Failure

Post on 28-Jan-2015

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Robin Chase (previously of Zipcar now of Buzzcar) joins us at FailCon France to share early product development failures and recoveries at ZipCar.

Transcript of Robin Chase on Product Failure

When Product Development Fails

25-50 people car-satisfied with one vehicle 10-20 cars off the road for each Zipcar

Quality of urban life improves for allParking paradigm changes

Zipcar’s vision

Make renting a car as easy and convenient as getting cash from an ATM

1999 September idea December business plan written2000 Incorporation February tech try #1

two sets of engineers April beta June launch July test of hand-held

The car unlocks with the right Zipcard at the right time on the right car

1999 September idea December business plan written2000 Incorporation February try #1 April beta June launch July #2 “test” August Broken? Or how it “works” January 2001 Box complete

The Idea…Implementation

Learning & Iteration

Vision

Enabling StructureFacts & Trends

The Idea: people who don’t use their cars much rent them to their friends and neighbors who need a car sometimes.

Putting excess car together with not-enough car

Buzzcar: la force de la ruche… et sa diversité

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Buzzcar: la force de la ruche… et sa diversité

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Lille

Buzzcar: la force de la ruche… et sa diversité

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Nantes

Buzzcar: la force de la ruche… et sa diversité

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Montreuil

Buzzcar: la force de la ruche… et sa diversité

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Paris

Buzzcar: la force de la ruche… et sa diversité

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Lyon

Buzzcar: la force de la ruche… et sa diversité

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Valence

Robin ChaseRobin@buzzcar.com@rmchase

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