Post on 09-Aug-2015
REVIEW & REPUTATION INSIGHT
SOFTW
ARE FOLLOW UP
REVIEW SHARED
NEW CUSTOMER
EXTERNALINTERNAL
RECENT CUSTOMER
2
5
6
3
84
7
ONLINE RATING & REVIEW
FEED
BACK
REQ
UEST
SENT
SMART ROUTING REVIEWER NOTIFIED
STEP 1 - AUTOMATED FEEDBACK LOOPReview & Reputation Insight uncovers valuable information
from your customers feedback. After entering the system, our
automated review system reaches out to and follows up with your
customers to generate a feedback snapshot of a recent purchase
or experience with you. Specifically, we ask them for a ‘1-5 star
rating’ and also any relevant comments.
1
STEP 2 - REVIEW MONITORING & NOTIFICATIONWe instantly pull your customer feedback and online reviews into
our system that shows the overall feedback and online rating score
of your business. Email and SMS alerts can notify you of new ratings
or reviews as soon as they happen - or you can review monthly.
REVIEW & REPUTATION INSIGHT
STEP 3 - INTELLIGENT REVIEW ROUTINGBased on your customized settings, your customers are routed to
a company branded page - one for positive reviews, the second
for negative or neutral reviews. If a review is positive, customers
are asked to share their positive experience on sites YOU pick. If
negative, they are instantly provided a form to share their concerns,
preventing a poor review from being posted online and giving you
the opportunity to address it promptly.
REVIEW & REPUTATION INSIGHT
STEP 4 - SOCIAL SHARING & BRAND PROMOTIONToday’s consumers are recommending products and services to their
friends and followers on social media sites like Facebook, Twitter,
and Google+. You can promote your brand by automatically sharing
feedback and reviews on all your business’ major social media
accounts and have your customers, friends and followers help spread
the positive word. Reviews can also be routed to your website.
REVIEW & REPUTATION INSIGHT
STEP 5 - BRAND INSIGHT ANALYTICS & REPORTAnalystics/Reporting delivers: Review feedback ratings
Special notification messages
Research feedback response rates
See feedback star %
Voice of Customer Insight
Consulting call to review report
Deliver recommendations for improvement
REVIEW & REPUTATION INSIGHT
OVERVIEW:: Automated Review System to Gather Feedback:: Create 5 Star Reviews:: Share On Social and Websites:: Deliver VOC Analytics
HOW IT WORKS:: You provide customer data:: We customize an email to your customers asking for review:: Your customers write reviews:: 4 and 5 star reviews are automatically posted to: (Google, Facebook, HealthGrades, Twitter, your website):: 1 through 3 star reviews send YOU an alert and are NOT posted:: Every month you get custom insight, reporting and analytics
SCHEDULE A DEMO TODAY
(704) 996-9281