Review & Reputation Insight by Brand Target

REVIEW & REPUTATION INSIGHT


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ARE FOLLOW UP

REVIEW SHARED

NEW CUSTOMER

EXTERNALINTERNAL

RECENT CUSTOMER

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5

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3

84

7

ONLINE RATING & REVIEW

FEED

BACK

REQ

UEST

SENT

SMART ROUTING REVIEWER NOTIFIED

STEP 1 - AUTOMATED FEEDBACK LOOPReview & Reputation Insight uncovers valuable information

from your customers feedback. After entering the system, our

automated review system reaches out to and follows up with your

customers to generate a feedback snapshot of a recent purchase

or experience with you. Specifically, we ask them for a ‘1-5 star

rating’ and also any relevant comments.

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STEP 2 - REVIEW MONITORING & NOTIFICATIONWe instantly pull your customer feedback and online reviews into

our system that shows the overall feedback and online rating score

of your business. Email and SMS alerts can notify you of new ratings

or reviews as soon as they happen - or you can review monthly.


STEP 3 - INTELLIGENT REVIEW ROUTINGBased on your customized settings, your customers are routed to

a company branded page - one for positive reviews, the second

for negative or neutral reviews. If a review is positive, customers

are asked to share their positive experience on sites YOU pick. If

negative, they are instantly provided a form to share their concerns,

preventing a poor review from being posted online and giving you

the opportunity to address it promptly.


STEP 4 - SOCIAL SHARING & BRAND PROMOTIONToday’s consumers are recommending products and services to their

friends and followers on social media sites like Facebook, Twitter,

and Google+. You can promote your brand by automatically sharing

feedback and reviews on all your business’ major social media

accounts and have your customers, friends and followers help spread

the positive word. Reviews can also be routed to your website.


STEP 5 - BRAND INSIGHT ANALYTICS & REPORTAnalystics/Reporting delivers: Review feedback ratings

Special notification messages

Research feedback response rates

See feedback star %

Voice of Customer Insight

Consulting call to review report

Deliver recommendations for improvement


OVERVIEW:: Automated Review System to Gather Feedback:: Create 5 Star Reviews:: Share On Social and Websites:: Deliver VOC Analytics

HOW IT WORKS:: You provide customer data:: We customize an email to your customers asking for review:: Your customers write reviews:: 4 and 5 star reviews are automatically posted to: (Google, Facebook, HealthGrades, Twitter, your website):: 1 through 3 star reviews send YOU an alert and are NOT posted:: Every month you get custom insight, reporting and analytics

SCHEDULE A DEMO TODAY

(704) 996-9281

Review & Reputation Insight by Brand Target

Marketing

Transcript of Review & Reputation Insight by Brand Target