ANDREW COLEMAN 624 S. MACARTHUR

SPRINGFIELD, IL 62704

♦Home: 217.691.0822♦ Andrew.Coleman@fedex.com ♦Work: 217.528.1481

OBJECTIVE:

Seeking an administrative position with leadership responsibilities including, problem solving,

planning, organizing and managing budgets to achieve the corporate goals.

Carrier summary:

Growth-oriented and highly talented Service Manager

Strong background in implementation, production, process improvements, root-cause

analysis, and experience in leading team members

Graduate with a Bachelor in Communications

4 years of experience in this domain as well as excellent communication and leadership skills

Job Skills:

An experienced team leader with the ability to initiate and manage cross-functional teams, and

exceed company production and cost reduction goals

A strategic planner helping to ensure packages reach their destination in a timely manner

A project manager with skills of implementing change

An excellent communicator

Able to ensure a safe work environment while still achieving company goals.

Tolerant to stressful situations

Creative thinker

An effective listener

PROFESSIONAL EXPERIENCE

FEDEX GROUND 2007 – present Preload Service Manager

Springfield, IL: Coached team of 18 package-handlers focused in achieving company goals and maintaining

a safe, productive, and a rewarding work environment.

Maintain safe work environment for all employees.

Achieve monthly certification for terminal goals since start of position.

Reduce turnover rates for preload.

Assist in implementing and improving VISION system.

Improve productivity and effectiveness for Home Delivery.

Reduce preload injuries.

Andrew Coleman, Professional Experience…Continued Page 2 of 2

♦ Cell: 217.691.0822♦Andrew.Coleman@fedex.com♦ Work: 217.528.1481

TAX PRO 2008-2009 Assistant Manager/ Tax Preparer

Springfield, IL: Trained and assisted tax preparers, along with assisting with customer service.

Assisted in managing 15 employees during 2008 and 2009 tax seasons

3 years of experience performing tax returns

Provided oversight to over 1,000 tax returns

Excellent customer service

ENTERPRISE PLUMBING 2006-2007

Apprentice Plumber

Houston, Texas: Performed routine plumbing duties, assisted in commercial & residential service calls, and

assisted with any 24-hour emergency calls.

2,500 hours completed on apprentice plumbing license

P.E.X certified

Heavy equipment certified

Improved customer experience and satisfaction

EDUCATION / CERTIFICATIONS

Bachelors in Communication - 2012

Sacred-Heart Griffin High School - G.E.D. 2004

Certificate: Leadership training for managers

Continuous web-based management training - FedEx

Achieved monthly certification during every month of service - FedEx

Heavy Equipment certification

Semi truck-switcher certification

First-aid including

REFERENCES

David Logan

Division Chair/Associate Professor, Arts & Letters

Benedictine University at Springfield

1500 N. 5th

Street

Springfield, IL 62702

(217) 525-1420 ext. 215

dlogan@ben.edu

Tom Dugal

Owner

Enterprise Plumbing Company

Katy, Texas

Andrew Coleman, Professional Experience…Continued Page 2 of 2

♦ Cell: 217.691.0822♦Andrew.Coleman@fedex.com♦ Work: 217.528.1481

(281) 904-7474

enterpriseplumbing@ep.org

Martin Seitz

Senior Manager

FedEx Ground

2951 Granger Drive

Springfield, IL 62703

(217) 801-8058

Martin.Seitz@fedex.com

Stephanie Floriene

General Manager

Tax Pro Inc

1600 S Grand Avenue E

Springfield, IL 62703

(217) 544-4177

Andrew Coleman, Professional Experience…Continued Page 2 of 2

♦ Cell: 217.691.0822♦Andrew.Coleman@fedex.com♦ Work: 217.528.1481