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ANDREW COLEMAN 624 S. MACARTHUR SPRINGFIELD, IL 62704 ♦Home: 217.691.0822♦ [email protected] ♦Work: 217.528.1481 OBJECTIVE: Seeking an administrative position with leadership responsibilities including, problem solving, planning, organizing and managing budgets to achieve the corporate goals. Carrier summary: Growth-oriented and highly talented Service Manager Strong background in implementation, production, process improvements, root-cause analysis, and experience in leading team members Graduate with a Bachelor in Communications 4 years of experience in this domain as well as excellent communication and leadership skills Job Skills: An experienced team leader with the ability to initiate and manage cross-functional teams, and exceed company production and cost reduction goals A strategic planner helping to ensure packages reach their destination in a timely manner A project manager with skills of implementing change An excellent communicator Able to ensure a safe work environment while still achieving company goals. Tolerant to stressful situations Creative thinker An effective listener PROFESSIONAL EXPERIENCE FEDEX GROUND 2007 – present Preload Service Manager Springfield, IL: Coached team of 18 package-handlers focused in achieving company goals and maintaining a safe, productive, and a rewarding work environment. Maintain safe work environment for all employees. Achieve monthly certification for terminal goals since start of position. Reduce turnover rates for preload. Assist in implementing and improving VISION system. Improve productivity and effectiveness for Home Delivery. Reduce preload injuries.
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ANDREW COLEMAN 624 S. MACARTHUR
SPRINGFIELD, IL 62704
♦Home: 217.691.0822♦ [email protected] ♦Work: 217.528.1481
OBJECTIVE:
Seeking an administrative position with leadership responsibilities including, problem solving,
planning, organizing and managing budgets to achieve the corporate goals.
Carrier summary:
Growth-oriented and highly talented Service Manager
Strong background in implementation, production, process improvements, root-cause
analysis, and experience in leading team members
Graduate with a Bachelor in Communications
4 years of experience in this domain as well as excellent communication and leadership skills
Job Skills:
An experienced team leader with the ability to initiate and manage cross-functional teams, and
exceed company production and cost reduction goals
A strategic planner helping to ensure packages reach their destination in a timely manner
A project manager with skills of implementing change
An excellent communicator
Able to ensure a safe work environment while still achieving company goals.
Tolerant to stressful situations
Creative thinker
An effective listener
PROFESSIONAL EXPERIENCE
FEDEX GROUND 2007 – present Preload Service Manager
Springfield, IL: Coached team of 18 package-handlers focused in achieving company goals and maintaining
a safe, productive, and a rewarding work environment.
Maintain safe work environment for all employees.
Achieve monthly certification for terminal goals since start of position.
Reduce turnover rates for preload.
Assist in implementing and improving VISION system.
Improve productivity and effectiveness for Home Delivery.
Reduce preload injuries.
Andrew Coleman, Professional Experience…Continued Page 2 of 2
♦ Cell: 217.691.0822♦[email protected]♦ Work: 217.528.1481
TAX PRO 2008-2009 Assistant Manager/ Tax Preparer
Springfield, IL: Trained and assisted tax preparers, along with assisting with customer service.
Assisted in managing 15 employees during 2008 and 2009 tax seasons
3 years of experience performing tax returns
Provided oversight to over 1,000 tax returns
Excellent customer service
ENTERPRISE PLUMBING 2006-2007
Apprentice Plumber
Houston, Texas: Performed routine plumbing duties, assisted in commercial & residential service calls, and
assisted with any 24-hour emergency calls.
2,500 hours completed on apprentice plumbing license
P.E.X certified
Heavy equipment certified
Improved customer experience and satisfaction
EDUCATION / CERTIFICATIONS
Bachelors in Communication - 2012
Sacred-Heart Griffin High School - G.E.D. 2004
Certificate: Leadership training for managers
Continuous web-based management training - FedEx
Achieved monthly certification during every month of service - FedEx
Heavy Equipment certification
Semi truck-switcher certification
First-aid including
REFERENCES
David Logan
Division Chair/Associate Professor, Arts & Letters
Benedictine University at Springfield
1500 N. 5th
Street
Springfield, IL 62702
(217) 525-1420 ext. 215
Tom Dugal
Owner
Enterprise Plumbing Company
Katy, Texas
Andrew Coleman, Professional Experience…Continued Page 2 of 2
♦ Cell: 217.691.0822♦[email protected]♦ Work: 217.528.1481
(281) 904-7474
Martin Seitz
Senior Manager
FedEx Ground
2951 Granger Drive
Springfield, IL 62703
(217) 801-8058
Stephanie Floriene
General Manager
Tax Pro Inc
1600 S Grand Avenue E
Springfield, IL 62703
(217) 544-4177
Andrew Coleman, Professional Experience…Continued Page 2 of 2
♦ Cell: 217.691.0822♦[email protected]♦ Work: 217.528.1481
