RESPONDENT DEMOGRAPHICS VERSUS PRESS GANEY

©2013 Bivarus, Inc. All rights reserved. This material may not be reproduced, displayed, modified or distributed without the express prior written permission of Bivarus.

Press Ganey Bivarus0

5

10

15

20

25

30

8.8%

27.8%

Overall Response Rate(UNC ED – January 2013)

Perc

ent

©2013 Bivarus, Inc.

Press Ganey Bivarus0

100

200

300

400

500

600

700

800

123

709

Total # of Responses(UNC ED – January 2013)N

um

ber

©2013 Bivarus, Inc.

0-17 18-34 35-49 50-64 65-79 80+0

10

20

30

40

50

60

7.2%3.9%

6.6%

16.1%

23.6% 24.4%25.6% 24.9%22.7%

30.1%

44.2%

53.7%

Press GaneyBivarus

Response Rates by Age Group (UNC ED – January 2013)

Perc

ent

©2013 Bivarus, Inc.

0-17 18-34 35-49 50-64 65-79 80+0

50

100

150

200

250

24 17 2035

17 10

156

199

121 116

74

43

Press GaneyBivarus

Total # Responses by Age Group(UNC ED – January 2013)N

um

ber

©2013 Bivarus, Inc.

Overall, the Bivarus sample almost exactly mirrors the UNC ED patient population. In contrast, the Press Ganey sample is skewed, over-representing patients 50+.

0-17 18-34 35-49 50-64 65-79 80+0

5

10

15

20

25

30

19.5%

13.8%16.3%

28.5%

13.8%

8.1%

22%

28.1%

17.1% 16.4%

10.4%

6.1%

20%

26.1%

19.4%18.4%

10.2%

5.9%

Press Ganey

Bivarus

All ED Patients

Age Group Distribution as a % of Overall Population (January 2013)

Perc

ent

©2013 Bivarus, Inc.

Smart Phone Respondent Subgroups (UNC ED – Sep. 2012–Apr. 2013)

Num

ber

0%

10%

20%

30%

40%

14%

42% 42%

Confidential, ©2013 Bivarus, Inc.

©2013 Bivarus, Inc. All rights reserved. This material may not be reproduced, displayed, modified or distributed without the express prior written permission of Bivarus.