Post on 07-Jul-2018
8/19/2019 Research Jamuna
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statistical techniques of different measures of central tendency have been used in analy/ing thedata.
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!P"TES#S DE$E%"PME&T
#ith a vie$ of fulfilling the ob3ectives some relevant hypothesis have been formulated for this
study%
). 7!% 'ustomers are satisfied $ith the BB inancial activities-. 7!% 'ustomers are satisfied $ith the interest rate of JBL "eal &state inancing.8. 7!% JBL quarterly "eal &state inancing 1nstallment system perfect for the customers.
9. 7!% JBL provides quick service as a "eal &state inancing.
:. 7!% 'ustomers think "eal &state inancing loan processing time is high.
6. 7!% 'ustomers are accepting to pay late fee charge.
;. 7!% 'ustomers think JBL loan service charge is high.
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'. (: 'ustomers are not satisfied $ith the JBL "eal &state inancing.). A% 'ustomers are satisfied $ith the JBL "eal &state inancing.
1n other $ords,70% = > -.:
7!% = ? -.:
@> 60
7ere A > 9.9
> 9.49
C 'al > + A 5 = D + D En > -.4;
60%
40%
Chart Title
Strongly disagree Disagree
Neither agree nor
disagree
Agree
Strongly Agree
ig @o.)% "espondentsF vie$ to$ards satisfied $ith the JBL "eal &state inancing.
!t :G level of significance, follo$s C distribution C0.0: > ).69:
ince C 'al? C tab, the null hypothesis is not accepted. o it can be said that at :G level of
significance, 'ustomer are satisfied $ith the JBL "eal &state inancing.
60 G respondents had !gree that they are satisfied $ith the JBL "eal &state inancing.
). (: 'ustomers are not satisfied $ith the interest rate of JBL "eal &state inancing.
A: 'ustomers are satisfied $ith the interest rate of JBL "eal &state inancing.
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70% = > -.:
7!% = ? -.:
@> 60
7ere A > 9.9 > 9.9-
C 'al > + A 5 = D + D En > 8.88
7%
47%
47%
Chart Title
Strongly disagree Disagree
Neither agree nor
disagree
Agree
Strongly agree
ig @o.-% "espondentsF vie$ to$ards $ith the interest rate of JBL "eal &state inancing.
!t :G level of significance, follo$s C distribution C0.0: > ).69:
ince C 'al? C tab, the null hypothesis is not accepted. o it can be said that at :G level of
significance, JBL should provide !T* service.
48G respondents had agreed that, $ith the interest rate of JBL "eal &state inancing.
*. (: JBL quarterly "eal &state inancing 1nstallment system not perfect for the customers.
A: JBL quarterly "eal &state inancing 1nstallment system perfect for the customers.
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1n other $ords,
70% = > -.:
7!% = ? -.:
@> 60
7ere A > 8. 6.8:
C 'al > + A 5 = D + D En > ).6;
17%
83%
Chart Title
Strongly disagree DisagreeNeither agree nor
disagree
Agree
Strongly agree
ig @o.8% "espondentsF vie$ to$ards 1nstallment system perfect for the customers.
!t :G level of significance, follo$s C distribution C0.0: > ).69:
ince C 'al? C tab, the null hypothesis is not accepted. o it can be said that at :G level of
significance, 1nstallment system perfect for the customers.
!round
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A: JBL provides quick service as a "eal &state inancing.
1n others $ord,
70% = > -.:
7!% = ? -.: @> 60
7ere A > -.88
>
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A: 'ustomers think "eal &state inancing loan processing time is high.
1n others $ord,
70% = > -.:
7!% = ? -.:
@> 60
7ere A > 8.88
> ;.:
C 'al > + A 5 = D + D En > -.84
9%
18%
27%
45%
Chart Title
Strongly disagree
Disagree
Neither agree nor
disagree
Agree
Strongly agree
ig @o.:% "espondentsF vie$ to$ards loan processing time is high.
.
!t :G level of significance, follo$s C distribution C0.0: > ).69:
ince C 'al? C tab, the null hypothesis is not accepted. o it can be said that at :G level of
significance, JBL loan processing time is high.
!round 96G respondents have strongly agree and -;G agree that JBL loan processing time ishigh.
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-. (: 'ustomers are not accepting to pay late fee charge.
A: 'ustomers are accepting to pay late fee charge.
1n others $ord,
70% = > -.:
7!% = ? -.:
@> 60
7ere A > 8.;8
> :.0
C 'al > +A 5 = D + D En > ).
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7!% 'ustomers think JBL loan service charge is fleible.
70% = > -.:
7!% = ? -.:
@> 60
7ere A > -.88
> ;.);
C 'al > + A 5 = D + D En > -.-8
9%
16%
20%
55%
Chart Title
Strongly disagree
Disagree
Neither agree nor
disagree
Agree
Strongly agree
ig @o.9% "espondentsF vie$ to$ards JBL loan service charge is fleible.
!t :G level of significance, follo$s C distribution C0.0: > ).69:
ince C 'al? C tab, the null hypothesis is not accepted. o it can be said that at :G level of
significance, JBL loan service charge is fleible.
!round ::G respondents strongly agree and -0G agree that loan service charge is fleible.
/. (: 'ustomers doesnFt satisfy $ith the JBL credit sanction procedure.
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A: 'ustomers are satisfied $ith the JBL credit sanction procedure.
1n others $ord,
70% = > -.:
7!% = ? -.: @> 60
7ere A > -.99
>
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0. (: 'ustomer think JBL employees are not co5operative.
A: 'ustomer think JBL employees are co5operative.
70% = > -.:
7!% = ? -.:
@> 60
7ere A > 9.-
> 9.-6
C 'al > +A 5 = D + D En > 8.04
8%8%
62%
22%
Chart Title
Strongly disagree
Disagree
Neither agree nor
disagree
Agree
Strongly agree
ig @o.4% "espondentsF vie$ to$ards JBL employees are co5operative.
!t :G level of significance, follo$s C distribution C0.0: > ).69:
ince C 'al? C tab, the null hypothesis is not accepted. o it can be said that at :G level of significance, JBL introduce ne$ deposit chemes.
!round 6-Grespondents have identified that JBL employees are co5operative.
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'(. (: 'ustomers are not satisfied $ith the JBL loan settlement system.
A: 'ustomers are satisfied $ith the JBL loan settlement system.
1n others $ord, 70% = > -.:
7!% = ? -.:
@> 60
7ere A > 8.<
> :.98
C 'al > +A 5 = D + D En > ).