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statistical techniques of different measures of central tendency have been used in analy/ing thedata.

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!P"TES#S DE$E%"PME&T

#ith a vie$ of fulfilling the ob3ectives some relevant hypothesis have been formulated for this

study%

). 7!% 'ustomers are satisfied $ith the BB inancial activities-. 7!% 'ustomers are satisfied $ith the interest rate of JBL "eal &state inancing.8. 7!% JBL quarterly "eal &state inancing 1nstallment system perfect for the customers.

9. 7!% JBL provides quick service as a "eal &state inancing.

:. 7!% 'ustomers think "eal &state inancing loan processing time is high.

6. 7!% 'ustomers are accepting to pay late fee charge.

;. 7!% 'ustomers think JBL loan service charge is high.

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'. (: 'ustomers are not satisfied $ith the JBL "eal &state inancing.). A% 'ustomers are satisfied $ith the JBL "eal &state inancing.

1n other $ords,70% = > -.:

7!% = ? -.:

 @> 60

7ere A > 9.9

  > 9.49

C 'al > + A 5 = D + D En > -.4;

60%

40%

Chart Title

Strongly disagree Disagree

Neither agree nor

disagree

Agree

Strongly Agree

 ig @o.)% "espondentsF vie$ to$ards satisfied $ith the JBL "eal &state inancing.

!t :G level of significance, follo$s C distribution C0.0: > ).69:

ince C 'al?  C  tab, the null hypothesis is not accepted. o it can be said that at :G level of 

significance, 'ustomer are satisfied $ith the JBL "eal &state inancing.

60 G respondents had !gree that they are satisfied $ith the JBL "eal &state inancing.

  ). (: 'ustomers are not satisfied $ith the interest rate of JBL "eal &state inancing.

  A: 'ustomers are satisfied $ith the interest rate of JBL "eal &state inancing.

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  70% = > -.:

  7!% = ? -.:

  @> 60

  7ere A > 9.9  > 9.9-

  C 'al > + A 5 = D + D En > 8.88

 

7%

47%

47%

Chart Title

Strongly disagree Disagree

Neither agree nor

disagree

Agree

Strongly agree

ig @o.-% "espondentsF vie$ to$ards $ith the interest rate of JBL "eal &state inancing.

!t :G level of significance, follo$s C distribution C0.0: > ).69:

ince C 'al?  C  tab, the null hypothesis is not accepted. o it can be said that at :G level of 

significance, JBL should provide !T* service.

48G respondents had agreed that, $ith the interest rate of JBL "eal &state inancing.

*. (: JBL quarterly "eal &state inancing 1nstallment system not perfect for the customers.

  A: JBL quarterly "eal &state inancing 1nstallment system perfect for the customers.

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1n other $ords,

  70% = > -.:

7!% = ? -.:

 @> 60

7ere A > 8. 6.8:

C 'al > + A 5 = D + D En > ).6;

 

17%

83%

Chart Title

Strongly disagree DisagreeNeither agree nor

disagree

Agree

Strongly agree

ig @o.8% "espondentsF vie$ to$ards 1nstallment system perfect for the customers.

!t :G level of significance, follo$s C distribution C0.0: > ).69:

ince C 'al?  C  tab, the null hypothesis is not accepted. o it can be said that at :G level of 

significance, 1nstallment system perfect for the customers.

!round

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  A: JBL provides quick service as a "eal &state inancing.

1n others $ord,

  70% = > -.:

7!% = ? -.: @> 60

7ere A > -.88

  >

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  A: 'ustomers think "eal &state inancing loan processing time is high.

1n others $ord,

  70% = > -.:

7!% = ? -.:

 @> 60

  7ere A > 8.88

  > ;.:

C 'al > + A 5 = D + D En > -.84

 

9%

18%

27%

45%

Chart Title

Strongly disagree

Disagree

Neither agree nor

disagree

Agree

Strongly agree

  ig @o.:% "espondentsF vie$ to$ards loan processing time is high.

.

!t :G level of significance, follo$s C distribution C0.0: > ).69:

ince C 'al?  C  tab, the null hypothesis is not accepted. o it can be said that at :G level of 

significance, JBL loan processing time is high.

 !round 96G respondents have strongly agree and -;G agree that JBL loan processing time ishigh.

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-. (: 'ustomers are not accepting to pay late fee charge.

  A: 'ustomers are accepting to pay late fee charge.

1n others $ord,

  70% = > -.:

7!% = ? -.:

 @> 60

  7ere A > 8.;8

  > :.0

  C 'al > +A 5 = D + D En > ).

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  7!% 'ustomers think JBL loan service charge is fleible.

  70% = > -.:

7!% = ? -.:

 @> 60

7ere A > -.88

  > ;.);

C 'al > + A 5 = D + D En > -.-8

 

9%

16%

20%

55%

Chart Title

Strongly disagree

Disagree

Neither agree nor

disagree

Agree

Strongly agree

  ig @o.9% "espondentsF vie$ to$ards JBL loan service charge is fleible.

!t :G level of significance, follo$s C distribution C0.0: > ).69:

ince C 'al?  C  tab, the null hypothesis is not accepted. o it can be said that at :G level of 

significance, JBL loan service charge is fleible.

!round ::G respondents strongly agree and -0G agree that loan service charge is fleible.

/. (: 'ustomers doesnFt satisfy $ith the JBL credit sanction procedure.

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A: 'ustomers are satisfied $ith the JBL credit sanction procedure.

1n others $ord,

  70% = > -.:

7!% = ? -.: @> 60

7ere A > -.99

  >

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0. (: 'ustomer think JBL employees are not co5operative.

  A: 'ustomer think JBL employees are co5operative.

 70% = > -.:

7!% = ? -.:

 @> 60

 7ere A > 9.-

  > 9.-6

  C 'al > +A 5 = D + D En > 8.04

 

8%8%

62%

22%

Chart Title

Strongly disagree

Disagree

Neither agree nor

disagree

Agree

Strongly agree

  ig @o.4% "espondentsF vie$ to$ards JBL employees are co5operative.

!t :G level of significance, follo$s C distribution C0.0: > ).69:

ince C 'al?  C  tab, the null hypothesis is not accepted. o it can be said that at :G level of significance, JBL introduce ne$ deposit chemes.

!round 6-Grespondents have identified that JBL employees are co5operative.

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'(. (: 'ustomers are not satisfied $ith the JBL loan settlement system.

  A:  'ustomers are satisfied $ith the JBL loan settlement system.

1n others $ord,  70% = > -.:

7!% = ? -.:

 @> 60

 7ere A > 8.<

  > :.98

  C 'al > +A 5 = D + D En > ).