Post on 07-Aug-2020
A list of external recognitionand awards for SMBC Group'ssustainable initiatives.
Recognition and Accreditation for SMBC Groupsustainable initiatives
Recognition andAccreditation
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SMFG and its Group companies have earned recognition for their sustainable activities in the form of variouscertifications and awards, detailed below.
SMBC Group's proactive sustainable activities have been well-received by the markets. SMFG is included in the world'smajor ESG indices as shown below.
Index Details
■FTSE4Good Global 100 Index The FTSE 4 Good Global Index Series was created by FTSE InternationalLimited, a joint venture set up by the Financial Times newspaper of theUnited Kingdom and the London Stock Exchange
■FTSE Blossom Japan Index This index comprises Japanese stocks with relatively high ESG ratingsfrom among the 500 top ranking Japanese companies in terms of marketcapitalization. The Government Pension Investment Fund (GPIF) of Japanhas selected the index as a core ESG benchmark
This verifies that FTSE Russel has included SMFG Group in theFTSE Blossom Japan Index, having met the conditions for inclusionbased on an independent survey. The FTSE Blossom Japan Indexis created by the global index provider FTSE Russel. It is designedto measure the performance of Japanese companies that havemade an outstanding response to environment, social, andgovernance (ESG) issues. FTSE Blossom Japan Index is widelyused in the creation and evaluation of sustainable investment fundsand other financial products.
Recognition and Accreditation
SMFG's Inclusion in ESG Indices
FTSE4Good Global 100 Index
FTSE Blossom Japan Index
Detail: Close
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■MSCI Japan ESG Select LeadersIndex
An index created by US company MSCI (Morgan Stanley CapitalInternational), comprising stocks of companies that are highly evaluatedfrom an ESG perspective.
THE INCLUSION OF SUMITOMO MITSUI FINANCIAL GROUP INANY MSCI INDEX, AND THE USE OF MSCI LOGOS,TRADEMARKS, SERVICE MARKS OR INDEX NAMES HEREIN,DO NOT CONSTITUTE A SPONSORSHIP, ENDORSEMENT ORPROMOTION OF SUMITOMO MITSUI FINANCIAL GROUP BYMSCI OR ANY OF ITS AFFILIATES. THE MSCI INDEXES ARETHE EXCLUSIVE PROPERTY OF MSCI. MSCI AND THE MSCIINDEX NAMES AND LOGOS ARE TRADEMARKS OR SERVICEMARKS OF MSCI OR ITS AFFILIATES.
MSCI Japan ESG Select Leaders Index
Disclaimer Close
■SNAM Sustainability Index An ESG asset management index created by Sompo Japan NipponkoaAsset Management
■Bloomberg Gender-Equality Index An index developed in 2017 by Bloomberg that assesses initiatives,attitude to information disclosure, results, etc., of companies regardinggender equality
For other details, please see the link below.
SNAM Sustainability Index (Japanese only)
Investor Relations
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Certification Received
Recipient company Certification Details
SMBC Nikko SecuritiesCOPC® Customer ServiceProvider (CSP) Standard
Obtained certification upon meeting requirementsfor the COPC® CSP Standard, an internationalstandard for contact center operations.
SMBC Consumer Finance
COPC® CX Standard forCustomer Service Providers(CSPs), Release 6.0a
Obtained certification for three customer servicecenters in Japan (Tokyo, Osaka, Fukuoka) uponmeeting requirements for the COPC® CXStandard for Customer Service Providers (CSPs),Release 6.0a, an international standard for contactcenter operations, as the first company in theJapanese non-bank sector (including credit salesand credit card providers).The two Guarantee Centers in Tokyo and Fukuokahave obtained COPC® Customer Experience (CX)Standard for Customer Service Providers (CSPs)Release 6.0a certification, a global standard forcontact center and business process outsourcing(BPO)* operations. SMBC is the first company inJapan to obtain COPC® certification for BPOoperations.
Sumitomo Mitsui BankingCorporation
COPC® CSP Standard Release5.2
Obtained certification for two call centers in Japan(Kobe, Fukuoka) for the international qualityassurance standard "COPC® Standard Release5.2" as the first Japanese bank to acquire thestandards
SMBC Nikko Securities
Obtained certification as 5-StarRecognized Center under theHDI Five-Star CertificationProgram provided by HDI-Japan.
In the HDI Five-Star Certification Programprovided by HDI-Japan, the Japanese affiliate ofthe Help-Desk Institute, an internationalorganization in the support-service industry, thecompany was the first in Japan to obtaincertification in two divisions: the inquiry-desksegment, which evaluates call-center in-calltelephone reception, and the Web-support portalsegment, which evaluates Web support.
Awards and Certification Received
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
2019 SumitomoMitsui Card
Awarded a three-star rating in Japan for twoconsecutive years since 2018 in the Quality
Quality of call center operatorresponse
Awards and Certifications (SMBC Group)
Cs and Quality
Company Monitoring category of the HDI-JapanMonitoring-Desk Ratings
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2018SumitomoMitsui CardCompany
Won silver award in Best Customer Servicecategory of Contact Center World Awardscompetition (sponsored by Contact CenterWorld.com)
Call center operation reformmeasures centered onstrengthening and improvingcustomer experience (CX)
2018
SumitomoMitsui
BankingCorporation
Awarded grand prize in Japan Institute ofInformation Technology's Service HospitalityAwards 2018
Initiatives to improve hospitality byusing the latest digital technologiesto provide paperless stores
2018
SumitomoMitsui
BankingCorporation
Recognized as a "Tokyo Barrier-free MindsetsSupport Corporation" by the Tokyo MetropolitanGovernment
Initiatives to promote barrier-freemindset among employees
2018
SumitomoMitsui
BankingCorporation
Ranked first three years running in J.D. PowerJapan's Retail Banking Customer SatisfactionStudy (Japanese bank sector)
Customer satisfaction rating amongasset management customers
2017
SumitomoMitsui
BankingCorporation
Received Universal Manners Award 2017(Sustainability division)
Initiatives such as hardware thatincorporates universal design andpromoting employment of disabledpeople by the SMBC Group
2017
SumitomoMitsui
BankingCorporation
Awarded "highly commended" prize in JapanInstitute of Information Technology's ServiceHospitality Awards 2017
Initiatives to improve hospitality byusing the latest digital technologiesto provide paperless stores
2017
SumitomoMitsui
BankingCorporation
Received gold awards at the Contact CenterWorld Awards in Technology Innovation andOutbound Campaign categories at the GlobalConference sponsored byContactCenterWorld.com
Technology Innovation: Initiatives tostreamline operations and improvecustomer satisfaction andemployee satisfaction by the use ofAI in contact centersOutbound Campaign: Initiativesinvolving strategy, planning, andhuman resources to ensure thesuccess of outbound operations
2017
SumitomoMitsui
BankingCorporation
Obtained "highly commended" prize in BestCustomer Support of the Year held by theJapan Institute of Information Technology
Initiatives to improve customersatisfaction, contribute to salesactivities, and streamlineoperations using remote channels
2017
SumitomoMitsui
BankingCorporation
Awarded Technology category prize in the CallCenter Awards 2017 run by RIC Telecom Co.,Ltd.'s Computer Telephony Editing Department,publisher of "Computer Telephony" magazine
Initiatives to streamline contactcenters and improve customersatisfaction by the use oftechnology
2017
SumitomoMitsui
BankingCorporation
Obtained certification as 3-Star RecognizedCenter (top ranking in Japan) under the HDI-Japan Certification Program in the inquiry deskand Web support portal divisions.
Inquiry desk: Survey of inquiry deskquality and performanceWeb support portal: Survey of Websupport features and performance
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
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BankingCorporation
silver award at the Global Conferencesponsored by ContactCenterWorld.com
2015
SumitomoMitsui
BankingCorporation
Received an award in the CRM Best PracticeAward sponsored by CRM Association Japanfor the second consecutive year since 2014.
Initiatives to link branches andcontribute to sales activities usingremote channels
2015
SumitomoMitsui
BankingCorporation
Awarded judges' special prizes in the "CallCenter Awards 2015" held by RIC Telecom Co.,Ltd.'s Computer Telephony Editing Department,publisher of Computer Telephony magazine.
Initiatives to improve customersatisfaction, contribute to salesactivities, and streamlineoperations using remote channels
2015
SumitomoMitsui
BankingCorporation
Obtained recommendation prize under the BestCustomer Support of The Year held by theJapan Institute of Information Technology forthe second consecutive year since 2014.
Initiatives to improve customersatisfaction, contribute to salesactivities, and streamlineoperations using remote channels.
2014SMBC Nikko
Securities
Received a silver award at the Contact CenterWorld Awards, Asia-Pacific Conferencesponsored by ContactCenterWorld.com, for thefourth successive year since 2011.
For operating methods at contactcenters and contributions toincreasing customer satisfactionand management
2013SMBC Nikko
Securities
Certified as a Gold Rank Company designatedby the Japan Telegraph and Telephone UsersAssociation
Quality of telephone service atcontact centers
2013SMBC Nikko
Securities
Received an Award for Excellence, the highesthonor, in the Best Contact Center of the YearAwards sponsored by the Japan Institute ofInformation Technology, for the fourthsuccessive year since 2010.
Operating method of contactcenters, enhanced customersatisfaction, and contribution tomanagement
2013SMBC Nikko
Securities
Received an award in the CRM Best PracticeAward sponsored by CRM Association Japan,for the sixth successive year since 2008.
Sales business model usingcontact centers
2013SMBC Nikko
Securities
Received an award in the NationwideTelephone Service Contest sponsored by theJapan Telegraph and Telephone UsersAssociation, for the ninth successive year since2005.
Quality of telephone service atcontact centers
2013SMBC Nikko
Securities
Received an award in the NationwideCorporate Telephone Service Contestsponsored by the Japan Telegraph andTelephone Users Association, for the fifthsuccessive year since 2009.
Quality of telephone service atcontact centers
2017
SumitomoMitsui
BankingCorporation
J.D. Power Asia Pacific's Call CenterSatisfaction Study 2017Ranked first among national banks in Japan
Customer satisfaction, includingcall center response to customers
2015 SumitomoMitsui
Received a gold award at the Contact CenterWorld Awards, Asia-Pacific Conference, and a
Initiatives to link branches andcontribute to sales activities usingremote channels
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
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2013SMBC Nikko
Securities
Received a Three-Star Prize, the highestevaluation in Japan, in the HDI-Japan Inquiry-Desk Ratings, for the eighth successive yearsince 2006.
Quality of telephone service atcontact centers
2012
SumitomoMitsui
BankingCorporation
In the 2012 Japan Investor Satisfaction Studyconducted by J.D.POWER SMBC rankedhighest in customer satisfaction in the full-service bank segment.
Levels of customer satisfaction foraccount offerings, customerinteraction, etc.
2010SMBC Nikko
Securities
Judge's special prize in the 2010 ContactCenter Awards sponsored by the monthlyComputer Telephony
Operating methods at contactcenters and contributions toincreasing customer satisfactionand management
2010 SMBC NikkoSecurities
Okinawa Prefecture IT Business Awardsponsored by Okinawa Prefecture
Contribution to the development ofinformation and communications
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
industries in Okinawa Prefecture
Awards and Certification Received
Yearreceived
Recipientcompany
Name of award/commendationDetails of
award/commendation
2018
SumitomoMitsui
FinancialGroup
Won Principles for Financial Action for the 21st Century*Special Award*Financial action initiatives that aim to create asustainable society devised by the Ministry of theEnvironment and over 250 financial institutions andother organizations
Environmental magazineJUNIOR SAFE
2016
SumitomoMitsui
FinancialGroup
Received the Kids Design Award in the category ofdesigns that develop children's creativity and shape theirfuture at the Tenth Kids Design Award
Environmental magazineJUNIOR SAFE
2013
SumitomoMitsui
BankingCorporation
Pronounced regional winner Asia/Pacific category of theSustainable Bank of the Year category of theSustainable Finance Conference & Awards 2013sponsored by the Financial Times (FT) in conjunctionwith the IFC
Contributions, throughcorporate activity andbusiness, to sustainabilityin the three fields of theenvironment, society, andgovernance
The Environment
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2012
SumitomoMitsui
BankingCorporation
Nominated for shortlist in the Asia/Pacific segment of theSustainable Bank of the Year category of theSustainable Finance Conference & Awards sponsoredby the Financial Times (FT) in conjunction with theInternational Finance Corporation (IFC).
All initiatives to achievesustainability in the threefields of the environment,society, and governance
2011
SumitomoMitsui Financeand Leasing
Company
Received the highest-rank rating in the DBJEnvironmental Ratings, for which the Development Bankof Japan undertakes environmentally responsiblemanagement evaluation and provides financing atpreferential interest rates in accordance with theresultant credit ratings.
Environmentalmanagement
2011
SumitomoMitsui
BankingCorporation
Nominated for shortlist in the Cross-Regional segment ofthe Sustainable Bank of the Year category of theSustainable Finance Awards sponsored by the FinancialTimes (FT) in conjunction with the International FinanceCorporation (IFC).
All initiatives to achievesustainability in the fieldsof environment, society,governance
2011
SumitomoMitsui
BankingCorporation
Green IT Promotion Council Chairman Award at the2011 METI Green IT Awards (Commendsservices/systems with excellent energy-conservationimpact)
ATM Journal electronicstorage system(Reduces paper use by 28million A4 sheets peryear)
2010
SumitomoMitsui
BankingCorporation
7th Eco Products Awards Eco-service EnvironmentMinister's Prize (eco-products grand prize)
SMBC EnvironmentalAssessment Loan/PrivatePlacement Bond
Yearreceived
Recipientcompany
Name of award/commendationDetails of
award/commendation
2010 SumitomoMitsui
BankingCorporation
The IT General Award, one of the IT Awards sponsoredby the IT Institute (Japan Institute of InformationTechnology)
"CUTE" next-generationbranch system
2009
SumitomoMitsui
BankingCorporation
Nikkei Veritas Superiority Award (Nikkei SuperiorProducts and Services Awards)
SMBC EnvironmentalAssessment Loan/PrivatePlacement Bond
2009
SumitomoMitsui
BankingCorporation
Review Board Special Award at the 2009 METI Green ITAwards (jointly with NEC and Oki)
"CUTE" next-generationbranch system (Reducingpaper use by 3 million A4sheets per year)
2009
SumitomoMitsui
BankingCorporation
At the 18th Global Environmental Awards, sponsored bythe Fuji Sankei Group, the Fuji Sankei CommunicationsGroup Prize for excellence
Emission-rights businessand all other environment-related initiatives
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Certification Received
Recipient company Certification Details
Sumitomo Mitsui CardCompany
Privacy Mark Acquisition of authorization for the Japan Institutefor Promotion of Digital Economy and Community(JIPDEC) Privacy Mark granted to enterprises thathave systems for devising appropriate measuresto protect personal information
Cedyna FinancialCorporation
Japan Research Institute
SMBC Consumer Finance
Awards and Certification Received
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
2018SMBC
ConsumerFinance
Award for companies thatcontribute to the PrivacyMarksystem
Recognized for many years of maintaining andimproving measures to protect personalinformation as an enterprise granted use of thePrivacyMark and efforts to promote thePrivacyMark system
2011
SumitomoMitsui
BankingCorporation
Nominated for shortlist for 2011Compliance Innovator of the Yearin the 7th Annual ComplianceAwards sponsored by ThomsonReuters.
Initiatives to strengthen stances with regard tomoney laundering and the severing of relationswith anti-social forces
Awards and Certification Received
Yearreceived
Recipient companyName of
award/commendationName of award/commendation
Details ofaward/commendation
2017 Sumitomo MitsuiBanking Corporation
SMBC received a letter of appreciation fromthe Tokyo Metropolitan Board of Education as
Achievement in after schoolactivity such as support in
Security Compliance
Social Contribution Activities
a "Fiscal Year 2017 Company contributing tothe Tokyo Teaching Committee"
Tokyo Metropolitan SpecialSupport School District
2009Sumitomo Mitsui
Banking Corporation
Received certificate of commendation fromthe governor of Tokyo for contributions to aTokyo metropolitan social welfare initiative.
Meritorious service toenhance the welfare of theTokyo metropolis
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Awards and Certification Received
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
2019
SumitomoMitsui
FinancialGroup
Acquired 4.5stars(Top 50 Companies) at"3rd Nikkei Smart Work Management Survey"that Nihon Keizai Shimbunsha evaluatescompanies' initiatives for Smart Workmanagement
* "Smart Work Management" refers tomaximizing the potential of workers throughvaried and flexible work styles, and developingstrategies to maximize productivity and thebroader performance of the organization usingpositive feedback loops, thereby fosteringinnovation and new market development.
Implementation of Smart Workmanagement
2019
SumitomoMitsui
FinancialGroup
Acquired the highest "Gold" rank in 'PRIDEindex' where the arbitrary organization "workwith Pride" evaluates initiatives related tosexual minority issues.
Creating a workplace where thepeople of LGBT can workcomfortably
2019
SumitomoMitsui
FinancialGroup
Selected as a "Nadeshiko Brand" in theMinistry of Economy, Trade and Industry(METI) and Tokyo Stock Exchange (TSE)Nadeshiko Brand Initiative for the purpose ofselecting and publicizing enterprises thatencourage women's success in the workplace
Initiatives to encourage women'ssuccess in the workplace
2019
SumitomoMitsui
FinancialGroup,
SumitomoMitsui
BankingCorporation,SMBC NikkoSecurities,
CedynaFinancial
Corporation,Japan
ResearchInstitute
Recognized as a 2019 Certified Health andProductivity Management Organization (largeenterprise category)
Recognized for adopting businessmanagement approach toemployees' health management andtaking strategic measures toaddress it
Employees
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2018 Sumitomo Acquired 4stars at "2nd Nikkei Smart Work Implementation of Smart WorkMitsui
FinancialGroup
Management Survey" that Nihon KeizaiShimbunsha evaluates companies' initiativesfor Smart Work management
management
2018
SumitomoMitsui
BankingCorporation
Acquired the highest "Gold" rank in 'PRIDEindex' where the arbitrary organization "workwith Pride" evaluates initiatives related tosexual minority issues.
Creating a workplace where thepeople of LGBT can workcomfortably
2018
SumitomoMitsui
FinancialGroup
Recognized as 2018 Certified Health andProductivity Management Organization (largeenterprise category)
Acquired Recognized as 2018Certified Health and ProductivityManagement Organization (largeenterprise category) from theMinistry of Economy, Trade andIndustry to companies withparticularly outstanding healthmanagement practices
2018
SumitomoMitsui
FinancialGroup
Acquired 4.5 stars (Top 40 Companies) at "1stNikkei Smart Work Management Survey" thatNihon Keizai Shimbunsha evaluatescompanies' initiatives for Smart Workmanagement
Implementation of Smart Workmanagement
2017
SumitomoMitsui
BankingCorporation
Acquired the highest "Gold" rank in 'PRIDEindex' where the arbitrary organization "workwith Pride" evaluates initiatives related tosexual minority issues.
Creating a workplace where thepeople of LGBT can workcomfortably
2017
SumitomoMitsui
BankingCorporation
Received the Catalyst Special Award hostedby Catalyst, a non-profit organizationestablished in the United States to globallysupport efforts to promote women'sparticipation
Strong commitment from topmanagement to promotingparticipation by women,development of measures suited toeach operating unit, and initiativesfocused on improving flexibility ofwork styles
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
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2017
SumitomoMitsui
FinancialGroup
Selected as a "Nadeshiko Brand," which arelisted companies jointly selected by theMinistry of Enterprise, Trade and Industry andTokyo Stock Exchange for excellence inpromoting active participation by women
Initiatives to promote activeparticipation by women
2017 SumitomoMitsui
FinancialGroup
Recognized as 2017 Certified Health andProductivity Management Organization (largeenterprise category)
Acquired Recognized as 2017Certified Health and ProductivityManagement Organization (largeenterprise category) from theMinistry of Economy, Trade andIndustry to companies with
Yearreceived
Recipientcompany
Name of award/commendation Details of award/commendation
particularly outstanding healthmanagement practices
2015
SumitomoMitsui
BankingCorporation
Received the "Diversity ManagementSelection 100" from the Ministry of Economy,Trade and Industry to companies withparticularly outstanding diversity managementpractices
Appraised that SMBC is promotingand considering diversity as a partof important corporate management.
2015
SumitomoMitsui
FinancialGroup
SMFG was designated a "Nadeshiko Brand"by the Ministry of Economy, Trade andIndustry and the Tokyo Stock Exchange as anexcellent listed company encouraging womento play active roles in the workplace
Initiatives for promoting women'sroles in the workplace
2013
SumitomoMitsui
FinancialGroup
SMFG was designated a "Nadeshiko Brand"by the Ministry of Economy, Trade andIndustry and the Tokyo Stock Exchange as anexcellent listed company encouraging womento play active roles in the workplace.
Initiatives for promoting women'sroles in the workplace
2012
SumitomoMitsui
BankingCorporation
Named one of the best 25 companies to workfor in Japan in the "Great Place to Work"ranking conducted by the Great Place toWork® Institute Japan.
Internal systems and corporateculture
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Certification Received
Recipient company Certification Details
Sumitomo Mitsui BankingCorporation
"Kurumin" certification for thenext generation
Received "Kurumin" certification awarded byprefectural labor bureaus to companies recognizedto be taking active steps to support thedevelopment of the next generation.
Sumitomo Mitsui Financeand Leasing Company
SMBC Nikko Securities
Sumitomo Mitsui CardCompany
Cedyna FinancialCorporation
SMBC Consumer Finance
Japan Research Institute
Sumitomo Mitsui BankingCorporation
"Platinum Kurumin Certification"
platinum kurumin mark
In addition to the previous "Kurumin Certification,"SMBC and JRI acquired the "Platinum KuruminCertification" for companies certified by the
Development of the Next Generation
Minister of Health, Labour and Welfare as takingthe lead in supporting the nurturing of the nextgeneration at an even higher level, includingnumbers of men using children raising leavesystems. (T The color differs by company. LightGreen: SMBC; Light Blue: JRI; Yellow : SMCC)
Sumitomo Mitsui CardCompany
Japan Research Institute
Sumitomo Mitsui BankingCorporation
Eruboshi (second rank)certification based on the Act on
Promotion of Women'sParticipation and Advancement
in the Workplace
Acquired "Eruboshi" for companies certified by theMinister of Health, Labour and Welfare as havingexcellent initiatives in place to promote activeparticipation by women (*Second rank: SMBC,Cedyna; third rank: JRI,SMBC TB)
Cedyna FinancialCorporation
Japan Research InstituteEruboshi (third rank)
SMBC Trust bank
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Awards and Certification Received
Yearreceived
Recipientcompany
Name ofaward/commendation
Details of award/commendation
2018SMBC Nikko
Securities
12th Kids Design Award Received the12th Kids Design Award forfinance and economic education in thecategory of designs that develop children'screativity and shape their future, a first for asecurities company
*Commendation titles and the like are those used at the time they were bestowed.
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