Quality Circle Benchmarking

Naveen Raj D.S7

Quality Circle

Definition

“Quality Circle is a small group of employees in the same work-area or doing a similar type of work who voluntarily meet regularly for about an hour every week to identify, analyse and resolve work-related problems, leading to improvement in their total performance, and enrichment of their work life.”

Quality Circle

• Features

o Quality circle is a small group of employees.o Quality circle is organized in the same work area or doing similar type of work.o Quality circles are voluntary.o Quality circle leads to total performance.

Quality Circle

• Functions of member

Attend all meetings on time . Learn problem solving techniques. Stay within all quality circle policy/rules . Promote the quality circle programme . Help other members in the work of the circle . Participate in solving problems.

Quality Circle

Quality Circle in a Nutshell

Benchmarking

Benchmarking is a strategic as well as operational management process where organisations can evaluate various aspects of their processes and operations in relation to other participants in the same sector.

Benchmarking

Benchmarking Best Practices of Japan

o Peopleo Work Styleo Product Qualityo Customers

Best practices of their industries for making continuous improvement under the following 4 sections.

Benchmarking

People

o Employee selection based on potential. o Importance of the Individual.o Lifetime employment.o Company loyalty.

Work style

o Top management involve in quality.o Job rotation.o Commitment to training.o Financial incentive to be innovative.

Benchmarking

Product quality

o Zero defect policy.o Supplier quality.o Just in time Inventory.

Customers

o Global reach.o Market Research.

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