Prsentation-nv Workshop 2011

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Transcript of Prsentation-nv Workshop 2011

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V E R B A LCOMMUNICATION

When we don’t use words

Non

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When we don t use words

Nonverbal

communication isusually understood

as the process of communication

through sending andreceiving wordless

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Non-verbal

communication

includes facialexpressions, eye

contact, tone of voice, posture &motions and

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It may also include

the way we wear our clothes or thesilence we keep.

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There are more than

700,000

forms of

nonverbal communication

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We Communicate less with words !

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Ambiguous

Substitutes, contradicts,emphasizes or regulates verbalmessage

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Conveys emotionsandattitudes

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Continuous

Culture Bound

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Paralanguage

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P a r a l a n g u a

g eHow yousay whatyou say

I NEVER TOLD YOU

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39% meaning

is affected by vocal cues-

not the words but

the way they are said

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The gestures , postures , and

facial expressions by which aperson manifests variousphysical, mental, or emotional

states and communicatesnonverbally

with others

The American Heritage® Dictionary of the English Language

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Movement of Body canexpress both general and

specific messages

VOLUNTARY INVOLUNTAR

Y

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HITLER

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FINGERS

The “O.K.” signal. (the thumb and forefinger form a circle) means “fine,” or “O.K.” in most

Cultures..“zero” or “worthless” in some parts of Europe..“money” in Japan..An insult in Greece, Brazil, Italy, Turkey, Russiaand some other countries..

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FINGERS (Cont’d)

Pointing with the index finger iscommon in North America andEurope..

But it is considered impolite inJapan and China where they

favor using the whole open hand..

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Gestures & Postures

• Standing position

• Walking style

• Hand Movements

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F a c i a l E x p r e s s i o n s

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Facial Expressions

• Face is the indexof Mind

• The eyes, the lipsand the musclesexpress manyfeelings

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Eye contactis most effective in

the goalto gain someone’s

trust

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Stare or fixed gaze

suggest involvement or

wonder or disapproval----------------Raised looks

show dominance

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• Downcast looks suggestweakness andsubmission

• Direct eye contact

communicates honesty,transparency and

neutral attitude

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Elizabethan Fashion

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Space IDistanceas anindicator of

intimacySpaceand

Distance

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Distanc

eIntimate distance -nomore than 18 inchesapart mom and baby

Personal Distance -18inches to 4 feet - Casualand personal

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Social distance -4-12 feetimpersonal, business,

social gatherings

Public distance -Morethan 12 feet

Public speaking

Distanc

e

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So What Does This Mean?

• Let me see!• Authoritative • Pondering• Thinking

• Considering

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So What Does This Mean?

• Can I help!• Trust me!

• You’re ingoodhands!

• HelpingHand

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So What Does This Mean?

• Dejected• Disappointed• Lost it.

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So What Does This Mean?

• Now juststop that!

• Get out of here!• Defensive• Oppositiona

l

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So What Does This Mean?

• So tell memore!

• Open• Accepting

• Welcoming

NONVERBAL INTERPRETATION

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BEHAVIOR

Brisk, erect walk Confidence

Standing with hands onhips

Readiness, aggression

Sitting with legs crossed,foot kicking slightly

Boredom

Sitting, legs apart Open, relaxed

Arms crossed on chest Defensiveness

Walking with hands inpockets, shoulders

hunched

Dejection

NONVERBAL INTERPRETATION

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BEHAVIOR

Hand to cheek Evaluation, thinking

Touching, slightlyrubbing nose

Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Hands clasped behindback

Anger, frustration,apprehension

Locked ankles Apprehension Head resting in hand,eyes downcast

Boredom

Rubbing hands Anticipation

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Silence

Better I be now….

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A B I G T HA N K Y

O U

I hope you enjoyedwatching this as muchas I enjoyed making it.