Post on 16-Jul-2020
Union Territory of Puducherry Wipro Consulting Services
1 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry
Crime & Criminal Tracking Network and Systems
(CCTNS), Puducherry
Submitted By
WIPRO CONSULTING SERVICES
Project Implementation and Monitoring Report (PIM)
Union Territory of Puducherry Wipro Consulting Services
2 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry Document Control
Change Record
Date Author Version Change Reference
17.09.2010 � Kandha Kumar � Sandipani C
1.0 Original
05.10.2010 � Kandha Kumar
1.1 Decisions in State
Empowered Committee on
28.09.2010
02.11.2010 � Kandha Kumar
2.0 Project Implementation &
Monitoring Report Evaluation
Summary – CCTNS,
Puducherry
19.11.2010 � Kandha Kumar
3.0 Decisions in State
Empowered Committee on
18.10.2010
13.12.2010 � Rakesh
Gedam
4.0 As per new Guidelines of PIM
Reviewers
Name Designation Department
Harikumar
Balakrishnan
Assistant Manager WCS- IS
Sudhir Madhugiri Senior Manager WCS –IS
Distribution
Copy No. Name Location
1 Mr. Atul Katiyar, IPS, SSP (L&O)
Nodal Officer, CCTNS
Puducherry
Union Territory of Puducherry Wipro Consulting Services
3 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry
Changes made to address the CPMC suggestion / feedback in PIM Report
Sr. Changes / Feedback of
CPMC
SPMC Action Ref.
Section
SECTION 1: QUANTITATIVE/FINANCIAL INFORMATION
1. H/w and site preparation costs
for Police Stations to be revised
• Corrections made on OPEX for
three years including CIPA funded
Police Stations
• 4 Police Stations have been added
Sec 4.1
2. Hardware costs for Higher
offices to be revised
• Corrections made on OPEX.
• One SP was added after the State
plan was sent.
• PHQ is considered to be medium
• Jail, Finger Print Bureau and Police
Control room has been included
Sec 4.2
3. Site preparation costs for Higher
offices to be revised
• Corrections made on OPEX.
• One SP was added after the State
plan was sent.
4. Application customization /
development cost
Detailed module-wise effort break up
provided with justification.
Sec 4.12
5. Data centre & DR cost revamp
to fit the Rs. 300 Lakhs budget &
other cost revisions
Corrections done as per PIM guidelines Sec 4.11
6. Comprehensive Networking
Solution to be added
• Comprehensive network Solution
added
• Location details for Network
Connectivity is provided
Sec 2.4.3.
7. Digitization cost to be revised
as per limit & NCRB guideline
Revisions done as per comment Sec 4.5
8. Capacity building cost
clarifications to be provided
• All police personnel have been
considered for the Basic Computer
Training as suggested by State
Empowered Committee.
Sec 4.7
9. Strengthening of Training
Centers
• 1 existing PTS will be provided
infrastructure
• 4 new training centers have been
proposed by the State Empowered
Sec 4.7
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4 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry Sr. Changes / Feedback of
CPMC
SPMC Action Ref.
Section
Committee.
10. Handholding cost considered
for 6 months per police stations
Handholding Cost for 6 months will be
considered
Sec 4.9
11. Project Management
consultancy cost to include
SPMC cost as well as
justification to be given for
costing
SPMC cost included and detailed
effort break up provided with roles &
responsibilities for the team
Sec 4.10
SECTION 2: NON FINANCIAL INFORMATION
1 No Sustainability Plan provided
SPMC has provided the detail
sustainability plan beyond the support
period of NCRB / MHA
Sec 3.6
8 Scope of services to be added
in Project Plan
Detailed Scope has been added in
the report as a part of Detailed Project
Plan
Sec 3.8
9 Capacity Building Justification for difference in percentage to be provided
� Justification is provided
� Change management
Strategy is included as
Annexure
Sec 2.2.4
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5 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry Table of Contents
EXECUTIVE SUMMARY............................................................................................................................9
1. INTRODUCTION.............................................................................................................................14
1.1. PROJECT BACKGROUND..........................................................................................................14
1.2. BRIEF OF E-GOVERNANCE INITIATIVE IN PUDUCHERRY...........................................................15
1.3. PROJECT OBJECTIVE.................................................................................................................16
1.4. SCOPE OF SERVICE...................................................................................................................17
1.5. EXPECTED BENEFIT TO THE STAKEHOLDERS...............................................................................18
1.6. PROJECT DETAILS......................................................................................................................21
1.7. IMPLEMENTATION LOCATIONS.................................................................................................22
1.8. PROJECT FUNDING ...................................................................................................................24
2. PROJECT DETAILS..........................................................................................................................26
2.1. STAKEHOLDER ANALYSIS ..........................................................................................................26
2.2. SUMMARY OF ASSESSMENT......................................................................................................35
2.2.1. CURRENT STATE PROCESS ASSESSMENT................................................................................36
2.2.2. CURRENT STATE IT SOLUTION ASSESSMENT ...........................................................................37
2.2.3. CURRENT STATE ICT HARDWARE INFRASTRUCTURE ASSESSMENT .........................................37
2.2.4. CURRENT STATE OF CAPACITY BUILDING & CHANGE MANAGEMENT ASSESSMENT ...........39
2.3. SERVICES AND SERVICE LEVELS................................................................................................45
2.4. SUMMARY OF PROPOSED SOLUTION .......................................................................................48
2.4.1. PROCESS INTERVENTIONS.....................................................................................................49
2.4.2. IT SOLUTION INTERVENTIONS ................................................................................................51
2.4.3. SOLUTION & TECHNOLOGY ARCHITECTURE .........................................................................53
2.4.4. CAPACITY BUILDING PLAN AND CHANGE MANAGEMENT INITIATIVES ..............................70
3. IMPLEMENTATION PLAN ...............................................................................................................78
3.1. IMPLEMENTATION MODEL ........................................................................................................79
3.2. MONITORING AND EVALUATION PARAMETERS.......................................................................87
3.3. GOVERNANCE STRUCTURE.......................................................................................................89
3.4. OTHER AGENCIES .....................................................................................................................92
3.4.1. UT OF PUDUCHERRY DESIGNATED AGENCY.........................................................................92
3.4.2. STATE PROJECT MANAGEMENT CONSULTANT (SPMC) ........................................................92
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6 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry 3.4.3. STATE PROJECT MANAGEMENT UNIT (SPMU) .......................................................................92
3.4.4. SYSTEM INTEGRATOR (SI) ......................................................................................................93
3.5. RISK MITIGATION AND MANAGEMENT ....................................................................................95
3.6. SUSTAINABILITY PLAN ...............................................................................................................97
3.7. EXIT PLAN................................................................................................................................101
3.8. DETAILED PROJECT PLAN........................................................................................................107
4. FINANCIAL DETAILS ....................................................................................................................110
4.1. HARDWARE COST FOR POLICE STATIONS ..............................................................................111
4.2. HIGHER OFFICES HARDWARE COST .......................................................................................114
4.3. HARDWARE COST FOR JAIL, FINGER PRINT BUREAU & POLICE CONTROL ROOMS ...............115
4.4. SUMMARY OF HARDWARE COST............................................................................................116
4.5. SITE PREPARATION COST FOR POLICE STATIONS & HIGHER OFFICES ....................................117
4.6. NETWORKING INFRASTRUCTURE COST ...................................................................................118
4.7. CAPACITY BUILDING COST.....................................................................................................120
4.8. DATA DIGITIZATION COST ......................................................................................................123
4.9. HANDHOLDING SUPPORT COST .............................................................................................124
4.10. PROJECT MANAGEMENT CONSULTANCY COST ....................................................................125
4.11. DATA CENTRE & DR SITE COST ................................................................................................128
4.12. ADDITIONAL CUSTOMIZATION / DEVELOPMENT COST ..........................................................129
5. CONCLUSION AND WAY FORWARD..........................................................................................133
ANNEXURE 1 – IMPLEMENTATION LOCATIONS..................................................................................134
ANNEXURE 2- LOCATIONS IDENTIFIED FOR NETWORK CONNECTIVITY (CO-LOCATED OFFICES)....137
ANNEXURE 3 – REGION WISE STRENGTH OF POLICE PERSONNEL IDENTIFIED FOR CCTNS PROJECT.141
ANNEXURE 4 – DETAIL FUNCTIONAL SPECIFICATION REQUIREMENT ................................................142
ANNEXURE 5 – QUALITY ASSURANCE DURING DATA DIGITIZATION .................................................182
ANNEXURE 6 – REGISTERS FOR DATA DIGITIZATION..........................................................................187
ANNEXURE 7 – SPECIALIZED POLICE STATION ...................................................................................188
VIGILANCE AND ANTI-CORRUPTION CELL ........................................................................................................188
FOOD CELL POLICE STATIONS ..........................................................................................................................191
PROTECTION OF CIVIL RIGHTS ..........................................................................................................................196
CID POLICE STATION ......................................................................................................................................202
TRAFFIC POLICE STATION .................................................................................................................................208
Union Territory of Puducherry Wipro Consulting Services
7 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry Abbreviations
Sl No Abbreviation Description
1. ASI Assistant Sub Inspector
2. AWPS All Woman Police Station
3. CAS Core Application Software
4. CB Capacity Building
5. CCIS Crime and Criminals Information System
6. CCTNS Crime & Criminal Tracking Network System
7. CI Circle Inspector
8. CID Crime Investigation Department
9. CIPA Common Integrated Police Application
10. CPMU Central Project Monitoring Unit
11. CRB Crime Record Bureau
12. CRO Crime Record Office
13. DC Data Centre
14. DCRB District Crime Record Bureau
15. DGP Director General of Police
16. DIG Deputy Inspector General
17. DNS Domain Name System
18. DRC Disaster Recovery Centre
19. DSB District Special Branch
20. EMS Enterprise Management System
21. FIR First Information Report
22. FPB Finger Print Bureau
23. FRRO Foreigners Regional Registration office
24. FRS Functional Requirement Specifications
25. G2G Government to Government
26. GoI Government of India
27. GUI Graphical User Interface
28. HC Head Constable
29. HQ Head Quarter
30. HR Human Resource
31. ICT Information and Communication Technologies
32. IG Inspector General
33. IO Investigating Officer
34. IT Information Technology
35. LAN Local Area Network
36. LLD Low Level Design
37. MHA Ministry of Home Affairs
38. MMP Mission Mode Project
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Puducherry 39. MTW Motor Transport Workshop
40. NCRB National Crime Record Bureau
41. NeGP National E-Governance Programme
42. NIC National Informatics Centre
43. NOC No Objection Certificate
44. OS Operating System
45. PC Police Constable
46. PCR Cell Protection of Civil Rights Cell
47. PHQ Police Headquarter
48. PP Puducherry Police
49. PSWAN Pondicherry State Wide Area Network
50. RFP Request for Proposal
51. RTI Right to Information
52. RTO Regional Transport Officer
53. SAN Storage Area Network
54. SB Special Branch
55. SCRB State Crime Records Bureau
56. SDA Software Developing Agency
57. SDC State Data Centre
58. SDPO Sub Divisional Police Office
59. SHO Station House Officer
60. SI System Integrator
61. SI Sub Inspector
62. SIGMA Specialized Intelligence Gathering Machinery
63. SLA Service Level Agreement
64. SP Superintendent of Police
65. SPMC State Program Management Consultant
66. SPMU State Project Monitoring Unit
67. SQL Structured Query Language
68. SRS System Requirement Specifications
69. SSDG State E-Governance Services Delivery Gateway
70. SSP Senior Superintendent of Police
71. UAT User Acceptance Testing
72. UDR Unidentified Dead Bodies Report
73. UPS Uninterrupted Power Supply
74. UT Union Territory
75. VAC Vigilance & Anti-Corruption Unit
76. VPN Virtual Private Network
77. VRK Vulnerable Record Keeping
78. WAN Wide Area Network
79. WHC Woman Head Constable
80. WSI Woman Sub Inspector
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9 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry Executive Summary
Crime and Criminal Tracking Network and Systems (CCTNS) is a Mission Mode Project
conceptualized and sponsored by the Ministry of Home Affairs (MHA) towards
enhancing outcomes in Crime Investigation and Criminals Tracking. It envisages
creating a nationwide, networked infrastructure for supporting an ICT (Information and
Communication Technologies) enabled state-of-the-art policing system.
The project would be undertaken by the State Designated Agency, and State
Empowered Committee with support from UT/District Mission Team, State Project
Management Consultant (SPMC), State-Level Program Management Unit (S-PMU) and
System Integrators at the Union Territory Level.
Puducherry Police Department desires to aggressively implement the CCTNS Project
with specific tools and framework, guidelines and directives, etc. In this regard, the
Department has entrusted Wipro Consulting Services (WCS) to perform the role of SPMC
wherein design and solution of the project for the Union Territory would be its
responsibility.
The project requirement and associated deliverables has been clearly defined in 3
phases as enlisted below –
Phase I
� Report 1 - Detailed Assessment Report
� Report 2 – BPR, To-BE and Functional Requirement Specifications
� Report 3- Infrastructure Requirements
� Report 4 - M&E Framework
� Report 5 - CB & CM Report
� Report 6 - Data Migration & Digitization Report
� Report 7 - Project Implementation and Monitoring (PIM) Report
Phase II
� Report 8 - Request for Proposal (RFP) for System Integrator (SI)
� Report 9 - Bid Evaluation Report
Phase III
� Report 10 - Implementation Project Plan
� Report 11 - Implementation Certification Report
� Report 12 - Activity Closure Report
This current document is “Report 7 – Project Implementation and Monitoring (PIM)
Report” covering the overall CCTNS project design including BPR, process
recommendation for TO-BE scenario, solution design including functional architecture,
technical architecture, solution architecture, database architecture, network
architecture, etc; hardware and connectivity requirement, training and capacity
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10 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry building requirement, fund requirement for all the required components along with
implementation plan. This report is a comprehensive document of all requirements for
successful implementation of CCTNS project in Puducherry union territory.
This report meets the requirement of Project Implementation Requirement and Project
Implementation and Monitoring Report deliverable comprehensively. The following
table maps the overall requirement of the above mentioned reports as per the Terms of
Reference of SPMC –
Project Implementation Requirement Project Implementation and Monitoring
Requirement Yes /
No
Requirement Yes /
No
Details of Project Implementation
Location
YES Stakeholder Details YES
Infrastructure Requirement at
Project Implementation Location
YES
Infrastructure Requirement at
Data Centre and Disaster
Recovery Centre
YES
Infrastructure Requirement for
police Station, Higher Offices
and Data Centre
YES
Network Connectivity YES Network Connectivity
Requirement
YES
Capacity Building and Training
Requirement including
strengthening of Training
Infrastructure
YES Capacity Building Requirement
and Readiness
YES
Change Management Strategy YES Change Management
Requirement
YES
Digitization and Data Migration
Strategy
YES Digitization and Data Migration
Strategy
YES
Handholding Support and
Escalation
YES Handholding Support and
Escalation
YES
Details of Tools / Solutions for
Infrastructure Management
YES Phasing of Functionality / Roll
Out
YES
Service Levels and Measurable
outcomes
YES Service and Service Levels YES
--- Summary of Requirement
Gathering and Analysis
YES
--- Solution and Technology
Architecture including
integration with CAS
YES
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11 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry --- Risk Factor Impacting
Implementation of CCTNS
YES
--- Overall Implementation Plan YES
--- Financial Models and Estimates YES
--- Governance Structure YES
--- Source of funding for plan
period and beyond
YES
We understand from the above mapping table that the Project Implementation and
Monitoring Report comprehensively covers all the requirement of Project
Implementation Requirement report and take it to the next level where solution and
technology architecture, governance plan, financial requirement, overall
implementation plan, etc thereby making it a ‘Blue Book’ for implementation.
The report summarizes the analysis of assessment undertaken at Puducherry and brings
out clearly the challenges and problems faced by the department in executing the
identified policing systems and process under the current project. Further, it elaborates
the proposed functional and technological solution proposed under the project. It
draws from the FRS report to bring out the functionality requirement for CCTNS
application for the union territories. A summary of the FRS is presented in this report and
further the details FRS is annexed with the report.
This document covers the infrastructure requirement for successful implementation of
the CCTNS project in the union territory. It includes the requirement of ICT infrastructure
including network and connectivity for all the Police Stations, Higher offices including SP
offices, SSP, Circles, SCRB, PHQ, and other identified location. Data Centre and Disaster
recovery Centre requirement was originally planned separated for the Police
Department. Later on it was decided by the State Empowered Committee that the
State Data Center would be used for the project and keeping in mind the missions
criticality of the Police functioning, servers and storage cost would be borne separately
under the CCTNS project.
Further, data digitization requirement is also described in this report. A comprehensive
assessment and requirement of the data digitization for the union territory has been
indicated in the report. We have enlisted the records / register which would need to be
digitized based on the FRS recommendation made. It includes the average annual
estimated number of records for each of the identified document for digitization. Also,
as per the CCTNS guidelines the overall estimation of digitization requirement for 10
years has been done. The information is heavily drawn from the Data Digitization Report
and is used accordingly in this report.
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Puducherry
Capacity Building and Training Requirement including strengthening of Training
Infrastructure is being recommended in this report. This includes the change
management strategy recommended to be followed along with the training strategy
and plan for the same. Change Management Training has been recommended based
on the assessment of requirement. This is beyond the advised set of training in the
Capacity Building Guidelines by NCRB. The information is heavily drawn from the
Change Management and Training Report and is used accordingly in this report.
This report further detail outs the implementation plan for CCTNS project in Puducherry.
Even though the size of the Puducherry is small and relatively few Police stations in the
region, it is recommended to undertake police stations in one circle in Puducherry
region. For better implementation, the project has been recommended to be
undertaken in various phases based on the project life cycle framework and to improve
the results of the project by adopting the learning’s and challenges faced in pilot
implementation. Also, the implementation is supported by governance structure as
recommended by NCRB. Appropriate changes have been recommended in the
governance structure based on the specific nuance of the UT of Puducherry.
A detailed financial requirement for implementation has been worked out and
included in this report. We have followed the financial templates provided by NCRB.
The detailed financial working sheet have been created to map all the financial
requirement of the project and consolidated to fill in the recommended format of
NCRB. The financial requirement for ICT Hardware and Software, Data Centre and
Disaster Recovery Centre, Networking and Connectivity, Training and Capacity
Building, Handholding Support, State Project Management Unit, Application
Development / Customization, Data Digitization, Warranty Required, etc. has been
included to arrive at the fund requirement for successful implementation of CCTNS
project in the Union Territory.
The Project Implementation and Monitoring Report summarizes the overall requirement
for successful implementation of CCTNS project in Puducherry Union Territory. It details
out the proposed solution, Application Customization and Development Requirement,
CAS integration approach, Digitization requirement, ICT hardware and networking and
connectivity requirement, Data Centre and Disaster Recovery Centre, Capacity Building
and Training Requirement, Monitoring and Evaluation requirement, Governance
Structure along with Roles and Responsibilities, Detailed Project Implementation Plan
along with Phasing recommendation and Financial Requirement for implementation.
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13 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry This report would be used for funding approval from NCRB and further for
implementation guidelines for the project
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14 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry 1. Introduction
1.1. Project Background
Common Integrated Police Application (CIPA) started in the year 2004 after a detailed
study thereof by a Subgroup of domain and technical experts. The pilot project was
launched in Delhi in 2005. Computer hardware, software and technical assistance were
provided to police stations. 20% police stations have been covered under CIPA
wherein, at present, FIRs are being registered digitally and some events relating to
investigations are also being captured. Over a period of time, it was felt that with the
current pace, it would take many years before all police stations in India could be
covered. It was also felt that a stand-alone system of this nature would have very
limited utility. Keeping these aspects in view, it was decided that there is a need for
expanding the functional applications, widening the territorial spread, and building in
networking capabilities in the system, both from the angle of Management Information
Systems (MIS) requirements and storage, collation, analysis and transmission/sharing of
crime and criminals related information. The collated information should be shared
across police stations, Districts, States and Central levels. In this background, the Crime
and Criminal Tracking Networking and Systems (CCTNS) Scheme was conceived and
incorporated in the Eleventh Five Year Plan.
CCTNS aims at creating a comprehensive and integrated system for enhancing the
efficiency and effectiveness of policing through adoption of principles of e-
Governance and creation of a nationwide networking infrastructure for evolution of IT-
enabled-state-of-the-art tracking system around ‘investigation of crime and detection
of criminals’. It aims to create infrastructure and mechanism to provide the basis for
evolution of an IT enabled state-of-the-art workflow (Processes) automation system in a
planned manner from Police Station level upwards and also provide public service
delivery systems. It will not only automate police functions at police station and higher
levels but will also create facilities and mechanism to provide public services like
registration of online complaints, ascertaining the status of case registered at the police
station, verification of persons etc.
CCTNS will cover all the Police Stations in the Union Territory Puducherry, and also the
Circle offices, Sub-Divisions, District headquarters, SP offices, State/UT headquarters.
There are totally 95 locations {covering 48 – PS (Including CIPA), 15 – Circles, 6-SDPOs, 2-
Districts (SSP offices), 8 –Other Offices, 1 PHQ, 4-Jail, 1- Finger Print Bureau and 1 CRB, 4-
Police Control Rooms and 5-Training Centers} under CCTNS. These are locations in
which FIR is filed and they are considered as the terminal ends for collecting information
required for “Crime in India” data. Necessary Hardware will be provided at all these
locations including data centre along with a data recovery center will be provided. All
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Puducherry these locations will be networked by providing appropriate high-speed connectivity via
BSNL (Primary connectivity) for data transfer and sharing of information amongst various
stakeholders. State Wide Area Network (SWAN) will be secondary connectivity.
1.2. Brief of e-Governance initiative in Puducherry
� Common Integrated Police Application (CIPA) - Mission Mode Project (MMP) under
e-Governance of Government of India aims at automation of all functions carried out at the police stations. In Puducherry, all the police stations have CIPA installed and are operational. Customization of CIPA for Puducherry has been attempted for 17 times and still the process is not completed. Lack of manpower is one other major challenge for entering and updating information in CIPA application.
� State Wide Area Network – Puducherry State Wide Area Network is under the initial
stages of implementation for Police departments. Currently connectivity up to SSP office has been planned but is yet to be implemented. Connectivity to offices below the rank of SSP is still not listed under the project. Full implementation of SWAN connecting all offices is expected in the future and will become a strong backbone
for all departments in Puducherry.
� State Data Center – The Implementation of State Data center in Puducherry is in
Progress and expected to be Operational by December 2010.
� An MIS application has been developed internally for preparing reports using CIPA data. There are two applications for it namely MIS for CIPA implementation and MIS for CIPA integration
� Modernization of Control Room is an ambitious project of the Government of Puducherry initiated and implemented with their own funding. In this project Dial 100 for emergency and Vehicle tracking systems were modernized.
� The official website of Puducherry police (http://police.pondicherry.gov.in/) cover all information about the department like location of the Police Stations, Organization chart, Crime information, Statistics, General information to the public,
Traffic information, Assistance, Contact details, other useful links etc. This website is regularly updated and maintained as part of open administration.
� Personnel Information System (PIS) is an application which captures all the information of personnel working for Puducherry police force. It contains official data of an individual like rank, promotions, postings, trainings attended, awards, special tasks, qualifications, transfers, achievements etc.
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Puducherry � E-Salary is a software application which is used for maintaining the salary stack of a
person and is useful for creating automated pay slips. This application is widely used
and serves as a model for realizing the benefits of computerization in government departments
� Passport verification is an internally developed application using MS Access to automate the passport verification process regularly handled by the police department. Any application sent for police verification from the passport office can be uploaded using this standalone application
� Foreigner Regional Registration office (FRRO) and residential permit monitoring application is used for tracking all the foreigners visiting Puducherry.
The possible linkages envisaged with the CCTNS application are with the Transport Software application – Vahan and Sarathi, Gram Panchayat – Registration of Birth and Death Software, Court – Court Information System and passport Office – Foreigners Registration Software,
1.3. Project Objective
The overall objective of the MMP is based on enhancing the operational efficiency and
effectiveness of the police force in delivering the services. The broad objectives of the
project are as follows:
1. Make the Police functioning citizen friendly, transparent, accountable, effective
and efficient by automating the processes and functions at the level of the
Police Stations and other police offices at various levels.
2. Improving delivery of citizenPcentric services through effective usage of
Information & Communication Technology (ICT).
3. Provide the Investigating Officers with the tools, technologies and information to
facilitate faster and more accurate investigation of crime and detection of
criminals.
4. Improve the Police functioning in various other areas such as Law & Order, Traffic
Management, curbing organized crimes, resource management etc.
5. Facilitate collection, storage, retrieval, analysis, transfer and sharing of data and
Information among Police Stations, Districts, UT headquarters and other
organizations /agencies, including those at Government of India level.
6. Enabling and assisting the senior Police Officers in better management of Police
Force
7. Keep track of the progress of the crime and criminal investigation and
prosecution Cases, including progress of cases in the Courts.
8. Reduction in manual and redundant Record keeping.
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Puducherry 9. Providing user friendly interface to citizen information requirement through citizen
portal solution
10. Provide enhanced Tools for Crime Registration, Investigation, Crime Prevention,
Law & Order Maintenance and other functions like Traffic Management,
Emergency Response, Human Resource Management, Store Management,
Finance Management
11. Increase Operational Efficiency by:
a. Reducing the necessity to manually perform monotonous and repetitive
tasks
b. Improving the communication e.g. Police messaging, email systems, etc.
c. Automating back-office functions, and thereby release Police staff for
greater focus on core Police functions
12. Create platforms at State and Central levels for sharing crime and criminal
information/ databases across States and across the country. This would enable
easy sharing of real-time information across Police Stations and Districts at the
State level and across States at the National level, there by resulting in:
a. Improved investigation and crime prevention
b. Better tracking of criminals, suspects, accused, repeat offenders, etc.
1.4. Scope of Service
CCTNS will cover all the Police locations in the State including State Police Head
Quarters, Circles, SSP offices and District headquarters, Sub-Divisions Offices, District
Police Stations, District Special Branches, Special Intelligence Branches and District
Crime Branches.
Necessary Hardware will be provided at all these locations including Data Centers at
State headquarters. All these locations will be networked by providing appropriate
high-speed connectivity for data transfer and sharing of information amongst various
stakeholders.
There are 48 police stations in the Union Territory of Puducherry out of which 41 stations
have already been covered under CIPA project. New and advanced hardware like
Digital camera, Fingerprint Reader, External Hard drive and Electronic pens are
provided under this project all the police stations. Network connectivity will also be
provided with appropriate high speed connectivity for data transfer and sharing of
information amongst various stakeholders. The services to be covered under CCTNS
project are:
1. Complaints/ information to the concerned Police Station
2. Status of the complaint or case registered at Police Station
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Puducherry 3. Copies of FIRs, postPmortem reports and other permissible documents etc.
4. Details of arrested persons/ wanted criminals and their illegal activities etc.
5. Details of missing/ kidnapped persons and their matching with arrested,
unidentified persons and dead bodies
6. Details of stolen/ recovered vehicles, arms and other properties.
7. Submission of requests for issue/ renewal of various NOCs, clearances and
permits and status of requests online.
8. Linkage to court, medical services, forensic request, etc.
9. Portal for sharing information and enable citizens to download required forms/
certificates etc.
10. Foreigner Registration
11. Handling of Cyber and Mobile Crime
12. Issue of Certificate
All the above services and other modules as discussed in sec 2.4.2 would be
implemented in the UT through the “Bundled Services” as mentioned in Sec 3.6. The
bundled services by the SI would typically include installation and commissioning of
hardware and networking equipment, site preparation, customization and
development of extended modules of CAS State, Capacity Building and Change
Management Activities, Handholding Support etc.
1.5. Expected Benefit to the Stakeholders
The following table summarizes the stakeholder analysis undertaken by Wipro
Consultant during the assessment phase and enlists the benefit to each of the
stakeholders –
S. No Stakeholde
r
Benefits
1. Citizens � Multiple channels to access services from police like,
Web, Call centre and Police dept Office to access the
some services they need. This would save them a lot of
time and effort and would ensure convenience to each
citizen.
� Simplified process for registering and tracking petitions
and FIRs
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19 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry � Simplified process for accessing general services such
as requests for certificates, verifications, and permissions
� Simplified process for registering grievances against
police
� Simplified process for tracking the progress of the case
during trials
� Simplified access to view/report unclaimed/recovered
vehicles and property
� Improved relationship management for victims and
witnesses
� Faster and assured response from police to any
emergency calls for assistance
� The Citizen would get the benefit as the processes will
become quick and efficient. It has been envisaged that
the citizens would be provided with quick and easy
access to the desired services
� Citizens would be having the flexibility of obtaining
status of its application/service request immediately on
request.
� Citizens would also get the advantage of various
payment options and channels through various
payment interfaces
2. Police
Department
� Enhanced tools for investigation
� Centralized crime and criminal information repository
along with the criminal images and fingerprints with
advanced search capabilities
� Enhanced ability to analyze crime patterns, modus
operandi
� Enhanced ability to analyze accidents and other road
incidents
� Faster turnaround time for the analysis results (crime and
traffic) to reach the officers on the field
� Reduced workload of the police station back-office
activities such as preparation of regular and ad-hoc
reports and station records management
� Enhanced tools to optimize resource allocation for
patrols, emergency response, petition enquiries, and
other general duties
� A collaborative knowledge-oriented environment
where knowledge is shared across the different regions
and units
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20 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry � Better coordination and communication with external
stakeholders through implementation of electronic
information exchange systems
� Advanced tools for traffic regulation and enforcement
� Automated system would save the efforts of the officials
in various day to day tasks.
� Automation of Search of Documents will facilitate
convenience for the Police officials
� Speedy recovery of data and impounding will be
possible due to instant access to data.
� Timely Report generation with all desired fields would be
possible through the automated system. This will help
the decision makers of the Department in prompt
decision making & progress tracking.
� Multiple access channels for the citizens would lead to
reduce rush and chaos at various offices across the UTs.
3. Police
personnel
� Balanced performance evaluation metrics and
framework
� Simplified process for registering grievances within the
department
4. Police
officials
� Balanced performance evaluation metrics and
framework
� Simplified process for registering grievance within
department
� Simplified process for personnel’s administrative services
such as leave, pay-roll, loans, and bill claims
� Integrated view of the service record that presents the
performance feedback and training needs
5. External
Department
s
� Seamless integration with police systems for better
citizen service delivery and improved law enforcement
6. Ministry of
Home Affairs
& NCRB
� Standardized means of capturing the crime and
criminal data across the police stations in the country
� Faster and easier access to crime and criminal
information across the country in a manner amenable
for trend and pattern analysis
� Enhanced ability to detect crime patterns and modus
operandi across the UTs and communicate to the UTs
police departments for aiding in crime prevention
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21 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry
1.6. Project Details
Following table summarizes the project detail for Puducherry –
S.
No.
Parameter Description
1 Project Title CCTNS Project implementation for the Union
Territory of Puducherry
2 Does the Project fall under an
existing Mission Mode Project
(MMP)? If yes state which.
Police Mission Mode Project
3 Type of Project Mission Mode Project
Project Initiator Details
Department Police Department
Contact Person Shri. Atul Katiyar, IPS , SSP (L&O)
4
Contact Details Orleanpet Police Station, Puducherry
Ph – 0413 2205303, M-9489205003
e-mail – ssplo.pon.nic.in
State Project Management Consultant 5
Name of Consultant from
Government of State
Wipro Infotech
6 System Integrator To Be selected on the basis of RFP to be
floated
7 State Designated Agency Puducherry police E-governance Society
(PPEGS)
Contact Person SP (CID) / Director (CRB), Puducherry
Address Second Floor, CID Complex,
Guber Avenue, Police Head Quarters,
Beach Road, Puducherry
Ph-0413 2224061
e-mail – crb.pon@nic.in
Heads No. of units
Police Stations 48
SDPO 6
Districts 2
Circles 15
Training Centers 5
Project Coverage
Other Offices 8
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22 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry PHQ (medium) 1
CRB 1
Jail 4
Finger Print Bureau 1
Police Control Rooms 4
1.7. Implementation Locations
The locations selected for implementing CCTNS project in terms of providing hardware
infrastructure, additional equipments to CIPA police stations, network equipments and
connectivity has been elaborated in this section.
Police Stations
As per Section 5.1 of the State plan, 14 police stations were recommended for CCTNS
project and 41 police stations have already been covered in CIPA. The 7 outpost listed
among the 14 police stations are removed from the scope of the project. Vigilance,
Excise, Anti-Corruption Cell (VAC-Puducherry) and Food Cell (Puducherry and Karaikal)
are locations where FIR is filed (Notified trough State Gazette). Information for Crime in
India is taken from these locations as they are policing end terminals. Government
Orders, detailed functioning and role of these police stations are described in
Annexure-1.
Circles
As per section 5.2 of the State Plan, 18 circles were recommended for coverage under
CCTNS project. Only 15 Circles are valid as per the guidelines. The Circles covered in
CCTNS are 10 circles in Puducherry, 3 circles in Karaikal, 1 circle in Mahe and 1 Circle in
Yanam.
Sub-Divisional Police Office/SPs
As per section 5.2, 14 locations are identified for SDPOs and SPs. All 6 SDPOs are taken
up but only 7 SP offices are taken up under CCTNS. 4 SP offices where FIR is filed are
CID, PCR Cell, VAC and Food Cell. 2 Specialized locations where verification like
passport verification, government servant verification etc are regularly performed.
Details in terms of GOs , functioning, staff strength of all these offices are given in
Annexure-1.
Districts/SSPs
There are 2 district offices in Puducherry UT namely Karaikal and Puducherry. The 3 SSP
offices are considered for CCTNS in UT of Puducherry. Senior Superintendent of Police is
Law & Order and SSP (Karaikal) are considered as District offices. SSP (C&I) office is
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23 Project Implementation and Monitoring Report (PIM) CCTNS-
Puducherry taken up as higher offices for calculating infrastructure requirements and it is located at
State Head Quarter.
State Head Quarters and CRB
One State Head Quarter and one CRB are located in Puducherry. These two offices are
suitably considered under CCTNS for infrastructure assessment and site preparation.
Please refer Annexure-1 for details of Implementation location.
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24 Project Implementation and Monitoring Report
CCTNS- Puducherry 1.8. Project Funding This section will provide an overview of the funding anticipated from the Center and the funding that will be provided by
the State. In the first year the centre will be funding 10% of the total cost across different categories. Section 4 of this
report will provide details of the funding. However a summarized version is presented in this section
Sl No
Funds Category 2009-10 2010-11 2011-12 Total (In Lakhs)
Centre State Total Centre State Total Centre State Total Centre State Total
1 Hardware Cost for Police Stations (CIPA)
2 Hardware Cost for Police Stations (Non CIPA)
3 Hardware Cost for Higher Offices
4 Site Preparation Cost- Police Stations (including CIPA)
5 Site Preparation Cost- Higher offices
6 Application Customization/Development Cost
7 Data Centre & Disaster Recovery Cost
8 Networking Infrastructure Cost
9 Networking Connectivity Cost
10 Handholding Support Cost
11 Project Management Consultancy Cost
12 Data Digitization Cost
13 Capacity Building Cost
14 Strengthening of Institution Cost (Training Centers)
Total
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25 Project Implementation and Monitoring Report
CCTNS- Puducherry The detailed costing break ups are provided in Section 4 of this document
Funds Category 2009-10 2010-11 2011-12 Total
(I) Building Costs
(II) Civil infrastructure
(III) Manpower Costs
(IV) Operating costs not covered under centre funding
(V) Other Consumables
(VI) Electricity and Power costs
(VII) Communication Tariff Costs
(VIII) Facilities Management
(IX) Annual maintenance costs not covered the Centre funding
Total
Long term plan for Operational Expenses: It has been observed that owing to citizen centric services of the police
department and the low volume of transactions, the cost of levying a user fee for transactions in Police Department will
be greater than the revenues earned from the user fee. Obtaining consensus from the department to levy fee to citizens
is also a sensitive issue. Hence, it is advisable to use Non-Plan funds ear marked for the Home Department towards
operational expenses of the CCTNS project.
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26 Project Implementation and Monitoring Report
CCTNS- Puducherry 2. Project Details
2.1. Stakeholder Analysis
This section will identify the multiple stakeholders and describe the roles and
responsibilities of the stakeholders in the CCTNS project. It will also provide a description
of the expectations of each stakeholder from the CCTNS project. It will also list the down
the magnitude of impact of the stakeholder on the project. Following table maps the
role of stakeholder along with the key challenges and issue faced and their
expectation from the CCTNS project –
Key
Stakeholder
Role Key Issues faced Expectation from the
CCTNS Project
Citizens Citizens are the
customer of
various Police
services. Citizen
lodge
FIR/complaints
with Police and
follow up for
progress. They
also raise
various request
related to
Community
Policing and
crime
prevention.
• Majority of the Petitions
are not Registered
• Have to follow the status
of complaint/
application/FIR from
Police Office
• Failure to produce
identity during
patrol/emergency lead
to harassment
• Delay in verification in
case of police clearance
due to non availability of
data at single point
• Provide multiple
channel for
registration of
petition, application
filing and status
tracking
• Faster verification of
documents
• Better transparency
of operations leading
to enhanced
governance
Police
department
Police
department is
owner for all
Processes
identified for
CCTNS. Police
department is
responsible for
maintaining law
& order and to
prevent crime.
• Time consuming analysis
of crime data and non
availability of tools for
analysis at PS level
• Inability to verify details
of suspicious vehicles
and Citizens
• Redundant activity
related to updation of
FIR, case history, data at
SSP and higher Offices
• Dept should be able
to generate various
reports on area wise
crime pattern etc to
develop Patrol Plan
• Access to crime
database at PS level
• Reflection of every
updation in all related
registers
• Online
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27 Project Implementation and Monitoring Report
CCTNS- Puducherry Key
Stakeholder
Role Key Issues faced Expectation from the
CCTNS Project
Police dept. is
required to
register all
cognizable and
non cognizable
Offence and
investigate
them. Police
department
through Public
Prosecutor
make efforts in
proving
accused guilty
during the trial.
• Collection of oral
evidences of witnesses at
scene of offence.
• Delay in communication
with supporting agencies
like Forensic dept.
/Finger Print Bureau /
Cyber Criminal Lab
• Lack of tools for analysis
of evidences and
pattern of events and
preparation of report
communication with
supporting agencies
for deployment of
officer, submission of
report etc
• IT should support in
analyzing crime &
criminal records
Police
officials
Police Officials
are the
individuals
responsible for
carrying out the
all roles and
responsibilities
on behalf of
Police dept.
• Unavailability of Police
Officials for core Policing
functions
• Non availability of real
time access to
information about
availability of Police
force, Equipment for
emergency and security
• Movement of files etc
through System with
least possible physical
intervention
• Single data source for
status of Police force,
Equipment availability
• Automation of
personnel data like
salary stack,
promotions, transfers
and retirement
benefits
External
Agencies
• Courts
• Collector
Office
• Regional
Passport
Office
• Regional
Transport
External
agencies have
varied role
while
interaction with
Police. They are
initiators of
some Process,
while are user
of output in few
• Delay in collection of
information from external
agencies is a time-
consuming affair and
takes away valuable
Police from the more
productive front line
duties
• Delay in preparation and
collection of inquest
• External agencies
should send
information on time to
right person for
accurate action
• External agencies
should prepare and
submit report/
certificate using
CCTNS
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CCTNS- Puducherry Key
Stakeholder
Role Key Issues faced Expectation from the
CCTNS Project
Office
• Jail
• Finger Print
Bureau
other process. report and get it signed
• Delay in preparation of
the charge sheet with
the Public prosecuting
• The visitors may provide
useful link/clue on case
but currently this
information are not
shared proactively by Jail
• Parole & Pre mature
release processing is time
consuming and District
Police do not get
information on time
• Establishing authenticity
of vehicle/driver
documentation
• Police and Public
Prosecutor should be
able to discuss and
review the charge
sheet remotely
• Jail should capture
and share all visitors
information every day
• Parole request or Pre
Release status should
be available to Police
on time
• RTO should prepare
database of Licenses
and Registered
vehicle and make it
accessible to Police
• Internet and Mobile
service provider’s
database will be
available for tracking
and preventing cyber
and mobile related
crimes.
National
Crime
Record
Bureau
(NCRB)
NCRB as
central agency
act as
custodian of
crime &
criminal data.
They facilitate
coordination
and exchange
of data with
state police
depts.
• Delay in receiving
crime/criminal related
data from state
• The old data are often
incomplete and
inaccessible
• The updation of data
at PS or higher level
should be accessible
to NCRB
• The old data should
be digitized and
achieved in System
Ministry of
Home
Affairs
MHA is
responsible to
maintain law &
• Real time monitoring and
report generation is not
possible
• The MHA should have
access to real time
data up to PS level.
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29 Project Implementation and Monitoring Report
CCTNS- Puducherry Key
Stakeholder
Role Key Issues faced Expectation from the
CCTNS Project
(MHA) order in nation
and strategies
the action to
tackle any
internal security
issue
Stakeholder Responsibility:
A detailed analysis of Stakeholder has been done on the CCTNS environment in terms
of their influence on adoption of CCTNS and influence on the process and success of
updation. Further, the SPMC team has mapped the interest or benefit accruing from
the CCTNS system or the interest of the stakeholder on success of the CCTNS
application. SPMC has identified following key Stakeholders –
� Citizens
� Police department / Police officials
� External Agencies – Courts, Collector Office, Regional Passport Office, Regional
Transport Office, Jail, and Finger Print Bureau etc.
� National Crime Record Bureau (NCRB) / Ministry of Home Affairs (MHA)
Based on its analysis after discussion with various stakeholders at different levels have
tried to map the influence and interest of the stakeholders on the CCTNS project – the
resulting environment emanating from successful implementation, the resistance which
could possibly result, the enabling environment, the resulting benefit, etc. Please note
that mapping is not to scale and is based on the perception of the stakeholders and
observation of the SPMC.
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30 Project Implementation and Monitoring Report
CCTNS- Puducherry
It is observed that citizens and Police Department / Police Officials have maximum
influence on the project because of their direct involvement with the project as they
are the end user of the application. MHA / NCRB have medium influence in spite of it
being the funding agency / owner of the application. The reason for this could be that
implementation and adoption of any new application could be ‘Top Driven’ to an
extent but it has to be ‘Bottom –Up” adoption for sustainability. The external agencies
have the least influence amongst the stakeholder on the CCTNS environment owing to
the fact that their involvement is at a later stage is limited to additional functionality
and overall integration of departmental systems.
On interest / benefit scale, it is observed that Citizen and MHA / NCRB would maximize
owing to the fact of the direct benefit flowing from adoption and successful
implementation of the CCTNS application in light of the stated requirement from the
Policing System. Based on the discussion with the stakeholders, the Police Department /
Police Official scores ‘medium’ on envisaged benefit. This result is highly driven by the
various discussions which SPMC had at various levels in the department. However,
SPMC in its own opinion believes that Police Department / Police Officials would score
high on this because of the direct benefit in terms of ease of work, removal of duplicate
activities, ease of data retrieval, etc. in discharge of respective functions. This also
indicated toward concerted change management effort required to bring transition.
The following table enlists the influence and interest / benefit to the stakeholders
because of implementation of the CCTNS project –
Stakeholder Influence Stakeholder Interest / Benefit
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CCTNS- Puducherry Stakeholder Influence Stakeholder Interest / Benefit
Citizen
� Citizen would have high influence on
project implementation as users of the
service of the Police Department
� Citizen – individually or through Citizen
forum, Civil Society Organization could
force the department in adopting the
new CCTNS application by asking
better web based online services
� Citizen could be one of the key
participant in monitoring the service
level, quality of service, etc. being
offered by police department
� Citizen could participate in the Police
Department meeting held with public
to resolve complaints and raise
difficulties faced by them in availing
services in the new delivery model
adopted under CCTNS project
� Citizen could ask for more services from
police department being included in
the new system over a period of time
thereby ensuring sustainability of the
application
� Citizen could agree to pay for certain
police services thereby creating a
source of revenue to meet the
operational expense of the project,
hence positively affecting project
sustainability
� Citizen being the ultimate user of the
certain police services under CCTNS
project would benefit through the
web based online service availability
to them
� Citizen would benefit from the well
defined service levels for availing
timely services
� Citizen would be able to avoid the
unnecessary procedural delays in
availing the police services as
observed in current service delivery
model which is getting addressed
through BPR for the identified services
� Citizen would save on time and cost in
availing police services
� Reporting of crime / abuses / incident
would become easier in the new
system created by CCTNS
� Citizen would be able to monitor
status of the requested service easily
through web services
� Citizen would be able to easily get
information on the police services,
etc.
� Citizen would have better, safe and
secure environment and citizen
friendly policing system
Police Department / Police Officials
� Police Department / Police Officials
would have high influence on the
project success and thereafter project
sustainability
� Police Department / Police Officials
would need to implement and use the
� Police Department / Police Officials
would save on effort and time spend
on performing policing functions in
CCTNS environment as against the
existing system
� Police Department would be better
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32 Project Implementation and Monitoring Report
CCTNS- Puducherry Stakeholder Influence Stakeholder Interest / Benefit
CCTNS application for the police
functions covered under the project
� Police Department would have to
formulate and execute required
government orders / departmental
orders to formalize and mandate the
use of CCTNS application
� Police Department / Police Officials
would need to build on the required
skills and capacity for effective use of
the application
� Police Department / Police Officials
would need to use the CCTNS
application for policing functions
� Police Department / Police Officials
would need to use the CCTNS
application for providing services to
citizen
� Police Department would need to
ensure and monitor availability of the
application 24X7
equipped with information and data
availability to perform policing
function more diligently
� Police Department would be better
connected with other state police
department / NCRB for better
performance of police functions
� Police Officials would be able to
upgrade their skills and capacity
towards technology hence making
them more efficient
� Police department would be able to
adopt information technology in both
its internal as well citizen facing
functions
� Police department would have
added infrastructure in terms of end
computing equipments – desktop,
printers, scanners, digital pen,
biometric devices, etc. ; networking
and connectivity, data storage facility
� Police Department would be able to
provide better, safe and secure
environment and citizen friendly
policing system
External Agencies (Courts, Collector Office, Regional Passport Office, Transport Office,
Jail, etc)
� External Agencies would have influence
in adoption of the CCTNS application in
view of their acceptance of outputs –
information, documents, etc. from the
application
� External Agencies would need to
approve and accept legality of the
CCTNS output
� External Agencies would have to agree
to integration of CCTNS application with
the exiting departmental application
and provide necessary interface as well
� External Agencies could be able to
created integrated and
comprehensive process flow which is
automated given the CCTNS web
based environment
� Data transfer / sharing of information
with the Police Department would
become easier and seamless
� Expected better service delivery by
Police Department on requested
service by External Departments
� External Department would be able to
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33 Project Implementation and Monitoring Report
CCTNS- Puducherry Stakeholder Influence Stakeholder Interest / Benefit
as required access to CCTNS
application
� External Agencies may have to modify
existing departmental process flows –
manual / automated to accommodate
CCTNS process flows
� External Agencies might have to
upgrade / modify / built certain
customization in the existing application
seamless integration with police
systems for better citizen service
delivery and improved law
enforcement
NCRB / MHA
� NCRB / MHA being the nodal central
office of controlling and directing state
police department, it has high influence
on project implementation. As SPMC,
we have an opinion that it would be
able to affect project sustainability to a
limited extent
� NCRB / MHA is the funding agency and
hence has a direct influence on the
project success
� NCRB / MHA has contracted and
controlling the CCTNS application
development / feature and
functionality and has direct influence
on project success
� NCRB / MHA could direct the key
stakeholders – higher officials at the
state level and thereby affecting
project success and sustainability
� NCRB / MHA could affect the CCTNS
environment – eg. BSNL contract for
providing network to all states, thereby
affecting overall project success
� NCRB / MHA could affect the CCTNS
success by providing required
guidelines / legal framework for
adoption by the states
� NCRB / MHA could benefit from the
centralized police application which
could be possibly used to create a
more secured and safe internal
environment
� NCRB / MHA would benefit from the
availability of crime and criminal data
across the country through a
centralized access and thereby
helping in intelligence and crime
control
� NCRB / MHA would be able to create
a platform for sharing intelligence
across the states, across the country
and across other state-level and GOI-
level agencies
� NCRB / MHA would be able to
develop simplified process for
accessing general services such as
requests for certificates, verifications,
and permissions from citizen
perspective and getting the states to
adopt it
� NCRB / MHA would be able to create
standardized means of capturing the
crime and criminal data across the
police stations in the country
� NCRB / MHA would be able to faster
and easier access to crime and
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34 Project Implementation and Monitoring Report
CCTNS- Puducherry Stakeholder Influence Stakeholder Interest / Benefit
criminal information across the
country in a manner amenable for
trend and pattern analysis
� NCRB / MHA would be have the
enhanced ability to detect crime
patterns and modus operandi across
the states and communicate to the
state police departments for aiding in
crime prevention
� NCRB / MHA would have the ability to
respond faster and with greater
accuracy to inquiries from the
parliament, citizens and citizens
groups; and to RTI queries
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CCTNS- Puducherry
2.2. Summary of Assessment
The Director General of Police (DGP) is the head of the Police Department and fully
responsible for the maintenance of discipline and for efficient discharge of duties by all
ranks in the department.
The Senior Superintendent of Police (SSP) exercises supervision and coordinates the
work of the superintendents of police of Puducherry and Karaikal. The SSP exercises the
same powers and responsibilities of a District superintendent of Police within the UT.
There are one DIG and four SSP under DGP. The Puducherry Police has 2 Districts
(Puducherry & Karaikal) having 3 SSPs. The organization structure of Puducherry Police
across the UT of Puducherry is as shown in figure below:
SP (PCR)
SSP (C&I)
SP (MT)
SP (SB)
SP-Sig-Int
SP (CID)
SP (Wireless)
DGP
SSP(HQ) - cum - CMT IRBn
DIG
Dy CMT (IRBn)
SSP (KKL)
SP (KKL)
SSP (L&O)
SP (North)
SP (Rural)
SP (Traffic)
SP (Mahe)
CI (Yanam)
SP (South)
SP (HQ)
Policing of
Police (HQ)
SP (HG)
SP(PTS)
CMT (PAP)
SP-Sig-Sec
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CCTNS- Puducherry
2.2.1. Current State Process Assessment
This section will provide ASPIS a process of the following services and also additional
services identified by the State under the project. Following table summarizes the
analysis of process studied during assessment phase
S.
No
Processes Sub Processes Process Owner
1. Complaints
Registration
FIR Lodging IO
Petitions Registration Police (L&O)
2. Crime Analysis Crime Scene Investigation IO
Forensic Investigation CRB
Post Mortem IO, Medical
officer
Arresting the accused IO
Abandoned Vehicles SHO
Interrogation IO
3. Prosecution Preparation of Final Report IO
Court disposal and conviction
memo
SHO
4. Issue of Certificates NOC RTO
NCC SDPO/SP- SB
Certificate for Missing Properties SHO
Arms License SDPO, ADM
5. Daily occurrence
report
CRB
6. Investigation Forensic assistance by CRB to
investigating officer
CRB- Forensic
assistance aids
7. Theft Insurance SHO/CI
8. Traffic Convoy movement Traffic-Inspector
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CCTNS- Puducherry Control room enforcement Traffic control
room
Check on Traffic Equipments Traffic PC
Illegal parking Traffic-SI
On field enforcement Traffic- SI
Patrolling Traffic Inspector
Regulation during special events Traffic Inspector
“Please refer Section 2 of Detailed Assessment Report for more details”
2.2.2. Current State IT Solution Assessment
2.2.3. Current State ICT Hardware Infrastructure Assessment
ICT infrastructure is in its operational stage in the Union Territory of Puducherry. The core
infrastructure of SWAN, SDC, SSDG, State portal and CSC are in developmental phase.
SN
.
Applicati
on
Name
Descriptio
n of
Services
provided
by
Applicati
on
Application
architectur
e
(Centralize
d /
Decentraliz
ed)
Developm
ent
Platform –
Web
Enabled or
not
Database
/
Operating
System
Develop
ed by
Location
(HO/DO/ZO/
MO/Any
other level)-
Centralized /
Decentralize
d
1. Common
Integrate
d Police
Applicati
on (CIPA)
FIR
registratio
n
Decentraliz
ed (Client-
Server
Architectur
e)
Stand
alone /
non web
based
System
OS- Linux
Database
- Postgre
SQL
NIC All Police
Stations in
state
2 Crime
and
Criminals
Informati
on
System
(CCIS)
Create
crime
and
criminals
related
database
and
provide
informati
on
Decentraliz
ed (Client-
Server
Architectur
e)
Stand
alone /
non web
based
System
OS-
Unix/Wind
ows
Data
base-
ingres
NIC SCRB
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38 Project Implementation and Monitoring Report
CCTNS- Puducherry Since PSWAN is only at block level and not extended up to Police Stations, Other
Service provider may be considered for secondary connectivity. State Data Centre
(SDC) bid is awarded and is expected to be operational from October, 2010. Hence, it
is expected that the two major backbone infrastructures of IT namely SWAN and SDC
would be in place before the roll out of CCTNS.
Servers and Storages
Server &
Storage
• One rack bound server for CIPA is procured and the application is hosted in this server. The server is available in the computer section of CRB complex.
• Police department closely works with NIC for application
support, hosting and over all implementation.
• Currently most of the Police stations use CIPA application in
a delayed manner. There is real time data in the system but there is no strict enforcement of using the application due to lack of manpower makes the system redundant.
• Server and Scanner for FACTS system is used in SCRB
complex.
• NIC has provided an Enterprise e-mail solution to the police department with the extension “nic.in”. Even though e-mail is used effectively and information is passed through manual
files across the department and offices in the department.
Networking
Wide Area Network
Local Area Network
• The Police stations covered under CIPA are having individual Broadband connectivity from BSNL for Internet E mail and Internet browsing.
• All the Police stations including Police HQ are running with
Stand alone systems or personal computers. So there is no concept of Local Area Network installed.
End Computing Infrastructure
Desktop & End Computing
• 4 computers were provided in each police stations as a part of CIPA implementation (year 2006) and 1 computer was provided under CCIS (year 2002)
• Two printers and a BSNL broadband connection are also available in all the police stations.
• Considering the time factor and usage of the machines 60% of this infrastructure needs to be depreciated as invalid.
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39 Project Implementation and Monitoring Report
CCTNS- Puducherry
“Please refer Section 2 of Infrastructure Requirement Report for more details”
2.2.4. Current State of Capacity Building & Change Management Assessment
During the Detailed Assessment, CCTNS study team evaluated the People Dimension of
the Programme. The key facets that were covered under this assessment were:
1. Capacity Building Assessment
2. Change Management Assessment
3. Existing Governance Mechanism for Police ICT interventions
4. Capacity in terms of Monitoring and Evaluation or availability of Monitoring and
Evaluation framework
Subsequent sections outline the key aspects of CB & CM analyzed by the team.
Capacity Building Assessment
Assessment of current initiatives for upgrading ICT Skills
Currently the Police Personnel are being provided basic computer training through the
Pondicherry Institute of Co-operative Management. The institute being a government
organization provides training at a subsidized rate of 1,500 rupees per person for a
twenty day program. These trainings are effective as they are managed by instructors
from the Puducherry locality. The syllabus of the course is in tune with the curriculum
specified by NCRB.
During the Detailed Assessment study it was observed that the personnel in the
department are generally resistant towards change and acceptance of new
technology. The first main reason for this resistance is that some of the officials have
joined the police force with a minimum qualification of 8th standard or 10th standard
and they are not interested in learning about computers. Second reason is that they
feel they are old enough not to learn new things and would like to continue with the
existing methods till they get retired in few years.
There is no separate infrastructure for providing computer training to police personnel in
Puducherry. It is recommended that a new training infrastructure can be created under
CCTNS and improve the results of training. Interest on computers needs to be created
among personnel for attending training and the benefits of ICT should be explained.
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40 Project Implementation and Monitoring Report
CCTNS- Puducherry There is a strongly recommendation that more police personnel need to be trained to
ensure the success of this project and betterment of policing in Puducherry.
The following diagram explains the current assessment of Capacity Building initiative in
Puducherry
It is clear that the weaknesses and Threats for successful training needs to be handled
using the strengths of the police force and the available modern techniques of
computer training. Even though the qualification of the persons might be limited, once
interest is created and if the person realizes that his work would be easy by adopting
computers then the program would become a great success.
Department should also recommend for aggressive refresher courses of training to
sustain change. Motivational factors like awards, perks and other recognitions should
be introduced in the department for persons using computers in policing work. Officials
should be clearly instructed to send their personnel for training and should not
undermine the importance of computerization or CCTNS project.
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CCTNS- Puducherry Change Management Assessment In this section, the team discusses the assessment on the softer aspects pertaining to
CCTNS adoption. Broadly, the prevailing culture, the fears and the eagerness towards
CCTNS have been analyzed below. Pictorial representation of the same follows.
Change Management Assessment Framework (Forces and Organizational Culture)
Fears
Fears create the negative tension in adoption of any change initiative. Some of these
are valid while most of them stem from misunderstanding or misrepresentation of facts.
Fears can be largely overcome with ongoing engagement of stakeholders at
appropriate time and via relevant media.
During the course of assessment, it was found that the following fears exist in the staff in
the Police departments of the two UTs.
• Past failures in the implementation and legalization of CCIS and CIPA has left a poor
impression on the viability of automation of Police functions. There is a credibility
gap with respect to ability of the Department and implementation agency in
successfully implementing an ICT programme addressing all vital factors for success
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42 Project Implementation and Monitoring Report
CCTNS- Puducherry • Burden of training and retraining is invariably feared by Police staff since it eats into
their already busy schedule and there is no visible incentive for adopting the
software. Thus, there is a stigma associated with any new initiative including CCTNS
• Complexity of software is another aspect that has created fears regarding CCTNS. In
the past, the softwares were either unstable or buggy or did not mimic the workings
of the Police functions. Owing to this, the adoption was very poor and hence the
critical mass and momentum needed to sustain the initiatives did not exist. Owing to
this, CCIS and CIPA failed to take off and did not go beyond the initial phase of
enthusiasm. Technology platforms used for the softwares made it difficult to maintain
or learn to maintain and hence it had fewer adopters
• Use of English for typing text or in the user interface of the application in the previous
applications and in general in Office Productivity suite (MS Office) has led to a
general belief that staff need to be proficient in English in order to be able to learn
computers and also the CCTNS s/w. There is an inferiority complex amongst staff
leading to shying away from IT applications.
• Non-availability of seating arrangement. Police Constable and Head Constables do
not have seating arrangements in police stations. Their nature of work keeps them
on the field. Desks and work stations are available given only to officials from the
cadre of Sub Inspector and above.
• Non-availability of tech cadre is yet another stumbling block. The police
department needs to have a Technical Cadre created from amongst the existing
staff. Currently, system administration and even simple application administration
tasks are difficult to discharge since there is no ownership defined and capacity
built amongst the staff.
• Possible burden of replicating work done in CCTNS s/w into manual entries is another
fear police staff have. They feel that there could be a failsafe procedure of manual
entry also prescribed along with the use of software till such a time that the system
becomes stable / adoption becomes uniform. This too could cause backlash in
adoption of CCTNS
Eagerness
During the course of discussions, the team noticed certain areas where the Police staff
were positive and eager to know more about CCTNS. The facets which could foster a
positive tension are:
• Ability to create reports on the fly without need for manual compilation is an aspect
that is eagerly awaited by staff who are currently spending many hours in compiling
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43 Project Implementation and Monitoring Report
CCTNS- Puducherry data from across registers. The fact that their effort would be reduced , they keenly
look forward to the support from the system.
• Automated creation and / or publication of reports to various offices is a key feature
that stakeholders see as an advantage to them compared to the current manual
means of creation and publication of reports to various offices.
• Ability to get rid of manual and duplicated entries in multiple registers is yet another
feature that is appreciated by the stakeholders. Currently, the data integrity during
recording is maintained by entering reference data across multiple registers.
Compiling data and reports and ensuring accuracy in data entry is a huge and
avoidable overhead. Since CCTNS aims to reduce / eliminate manual and
duplicate entries, stakeholders eagerly await its rollout.
• Ability to give alerts, notifications and triggers for certain actions will also help the
police personnel to track work, work proactively on their responsibilities, ensure
service levels are maintained and act in case there are escalations. This is a feature
that is bound to help the burdened staff to key a tab on their tasks to execute the
same in a timely fashion.
• Possibility of incentivizing ICT adopters in the Department leading to positive career
record entries is yet another positive factor that would motivate the police force in
adopting CCTNS. Since some States have a dedicated Technical Cadre for
computer operating police personnel, staff in the two UTs feel that there is a
possibility of creation of such a cadre in the UTs which entitles to some additional
incentives or career progression / promotions. Certifications acquired by them could
also positively be considered in their ACRs. All these factors make CCTNS eagerly
awaited.
Organizational Culture
A few cultural aspects were also discovered over the course of the assessment. They
have been discussed below.
The Vital Few Syndrome
Currently, there are no clearly defined roles / positions for technical work. Home guards
and Police Constables are expected to work on report preparation and data entry
work alongside other responsibilities they carry. This influences the dedication of the
staff in delivering work owing to demands from multiple directions which hinders
computer related work. Also, a chosen few who are adept at use of computers and
trouble shooting (‘the Vital Few’) are the go-to people for preparing reports, typing
letters and official communications. So, there is a default delegation route followed by
all senior officials for work pertaining to use of computers at work place. This culture
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CCTNS- Puducherry seems to percolate in even below the CoP’s office all the way till the Police Station
level. In the absence of the vital few, all computer related work comes to a standstill.
This hampers a universal adoption of use of Computers at offices. This needs to be
changed such that basic use of computers is everyone’s responsibility and only
advanced tasks would be delegated to identified experts within the Department
(possibly create a separate technical cadre as in some larger states that are ahead in
ICT adoption in the Police Department)
Why me?
Staffs that are currently identified for operating computers and ones who support in MIS
reports and word processing have a feeling of ‘why have I been put in this when I am
not being incentivized or recognized for this work’. Since the work pressures are
significantly high in preparing MIS reports and word processing, staff feel stressed. Also,
since such capable personnel are few in number, their services are required by multiple
senior officers at the same time or work has similar deadlines owing to which they feel
stretched and under incentivized for their efforts. There is also a feeling that this work is
like a punishment assignment for some since they are not given the privileges of a
technical cadre in the Police Department.
Positional Power determines which work gets done first
Since there are a few staff members who use computers and these are not assigned to
specific officers or department, there is no work balancing. This leads to same person
getting work from different offices and many a times with conflicting timelines.
Sometimes, priority of work also changes and this leads to officers wielding positional
powers to get their work done ahead of others. This leads to a sense of oppressed
feeling for the staff since they are sandwiched between superiors.
Those who do work, get more work
Since a few police personnel are computer savvy, they tend to get all the work. While
others who are also trained, but are not specifically identified for working on computers
tend to escape the work and pass on theirs to ones who are dedicated for word
processing and MIS preparation. This leads to a feeling that those who do work get
more work to do and ones who claim innocence or ignorance of use of computers are
spared work. This leads to sense of conflict amongst the staff. Such aspects were subtly
described by some staff during our interactions.
Given the above analysis, it is evident that a robust Capacity Building and Organization
Change Management program is vital to CCTNS’ success in the Union Territory.
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CCTNS- Puducherry
2.3. Services and Service Levels
e-Service is defined as the core services that are delivered by the Police department /
Police institution to Government, Police or Citizen through use of technology. Some of
these e-services are already being provided by the police department of the state.
However some of them will be covered under CCTNS. Service levels refer to the
parameters that can be used in measuring the efficiency, transparency & reliability of
the core services in terms of –
• Service Quality
• Service Quantity
• Service delivery time
• Cost of service
The citizen services covered by the 14 modules proposed under CCTNS for Puducherry
constitutes the following services. The table below captures services and service levels
details for each service.
Service Levels Improvements in
Service
S
No
Services No. of
Transactions
/month Existing Envisaged Quantity Quality
Citizens
1 Complaints 150
Complaints/Information
to the concerned
Not
Defined
Immediate N Y
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CCTNS- Puducherry Service Levels Improvements in
Service
S
No
Services No. of
Transactions
/month Existing Envisaged Quantity Quality
Police Station
Receipt of
complaint/case to the
concerned Police
Station/Cell/Wing
Not
Defined
1 Hour N Y
Action taken on the
registered complaint
Not
Defined
7 days Y Y
2 FIR 435
Lodging of FIR Not
Defined
1 hr from
DDR
Y Y
Issuance of FIR Immediate 1 hr from
lodging
Y Y
3 Registration of Vehicles 415
Verification for
registration of vehicles
Not
Defined
3 Days N N
Issue of NOC for
vehicles
Not
Defined
3 Days Y Y
4 Arms License 10
Verification for new
arms license
30 days 30 days N Y
Verification for renewal
of arms license
7 days 7 days N N
Issue of arms license Not
Defined
Tentative
30 days
N Y
5 Details of stolen items 375
Details of stolen/
recovered vehicles,
arms and other
properties
Not
Defined
1 day from
request
N Y
6 Foreigner Registration 220
Registration of
foreigners
Not
Defined
1 days N Y
Issue of NOC for
foreigners
Nil 3 day N Y
Verification requests 80 7
Servants 30 days 10 days Y Y
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CCTNS- Puducherry Service Levels Improvements in
Service
S
No
Services No. of
Transactions
/month Existing Envisaged Quantity Quality
Employment 10 days 10 days N N
Passport 20 days 15 days Y Y
Character 10 days 10 days N N
Tenant 30 days 10 days Y Y
8 Portal Information 15
Updation of
information or status on
the portal
Nil 8 hours N Y
9 Security to VIP/Event 20
Provide security to
VIP/Event
Nil 2 days
from
request
N Y
10 Surveillance 15
Provide surveillance of
suspect
Nil 6 hours
from
request
N Y
11 Details of missing
persons
15
Details of missing/
kidnapped persons
and their matching
with arrested,
unidentified persons
and dead bodies
Nil 1 day from
request
N Y
12 Handling Cyber Crime
and Mobile Crime
35 Nil 1 day from
request
N Y
Government/Police
1 Details of criminals
Details of arrested
persons/ wanted
criminals and their
illegal activities
Not
Defined
Immediate N Y
2 Details of missing
persons
Details of missing/ Not Immediate N Y
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CCTNS- Puducherry Service Levels Improvements in
Service
S
No
Services No. of
Transactions
/month Existing Envisaged Quantity Quality
kidnapped persons
and their matching
with arrested,
unidentified persons
and dead bodies
Defined
Dashboard and Escalation Mechanism Service levels management will be monitored using the SLA dashboard which will be part of the Report Module defined in the FRS. Auto Escalation mechanisms will be built
using e-mail services developed as part of CCTNS.
2.4. Summary of Proposed Solution
This section will provide the details of summary assessment of the Proposed Solution in
terms of process interventions, IT solutions, ICT Infrastructure, Change Management &
Capacity Building initiatives. The interventions should be clearly linked to the objectives
of the project and the gaps identified in the assessment study.
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CCTNS- Puducherry 2.4.1. Process Interventions
This section will bring out the changes required to the various processes to optimize the
police service delivery to the citizens. The following tables maps the recommendation
for the police systems and processes made under CCTNS project –
Sl. No. Functional Area Recommendation
1. All Functional
Area
• The workflow based IT solutions for file movement will
reduce requirement of Police Official’s physical
movement.
• The External agencies should be encouraged to
communicate to Police dept. through CCTNS. All
documentary communication should be routed
through CCTNS.
2. Crime Prevention • The details of Visitors in Jail like name, ID to be
captured and shared daily with concern Police
Departments/wings. Also the information like release
of convict or ex-convict to be shared through System.
• The updates on surveillance of suspicious person/ex-
convict to be updated & shared through CCTNS so
that in case of movement from one district to other
the concern area Police receives the alert.
• Integration with UID is required. It should be made
mandatory to be provided by Suspect. It should be
shared by team on field to team having access to
UID/NCRB database and should be verified before
declaring suspect clear.
• Knowledge banks of Cases, where the case studies
clearly mentioning details like Modus Operandi,
Suspect, Convict etc should be developed or critical
info can be uploaded regularly
• Historical data like location wise crime rate should be
used to prepare plan for patrolling.
• The updation & Patrol Plan to team should be
provided & shared through System/SMS etc.
• The deployment plan for security should be prepared
through System after proper analysis, availability status
verification. It should be updated to concern officers
through SMS/System/Wireless
• All historical data should be digitized & maintained in
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CCTNS- Puducherry Sl. No. Functional Area Recommendation
database. It should be referred for documentary
verification of applications related to Passport/Police
Clearance/ NoC etc
• The external agencies should be allowed to share
migrants/ foreigner detail & alert about specific
crime/criminal to State Police through System. Also the
Bank/Telecom service provider should be allowed to
access the criminal record in order to prevent
economical and other crime.
• The Outpost to be equipped with CCTNS hardware,
software including biometric devices to verify the
suspect details.
• During emergency situation all concerned
departments like Fire Stations, Hospitals, and Disaster
management team should get alert.
3. Crime Registration • The FIR should fetch initial data from DDR
• Multiple channels like Website/Call Centre/e-Mail
should be available for submitting complaint/petition.
Also updation of status should be sent to Citizen
proactively or should be allowed to track it through
available channels
4. Investigation • The SHO/Police Officers should share the information
required by other PS for solving cases through System.
Any change in one register/database should reflect in
associated register/Database where ever necessary
e.g. updation in Case Diary should reflect in FIR.
• IO should carry checklist for collecting evidence
which should be generated by system based on
Sections of case. IO should carry Finger print collecting
devices and camera for collection of evidence.
• Documentation of evidence should be done through
CCTNS. All Documentary evidence, statement finger
print, should be directly saved as scan copy
• The communication like intimation, report submission
etc between Police dept and Forensic lab/Finger Print
Bureau/Cyber Crime Lab should be done through
CCTNS.
• The reports from Forensic lab/Finger Print
Bureau/Cyber Crime Lab should be in digital format
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51 Project Implementation and Monitoring Report
CCTNS- Puducherry Sl. No. Functional Area Recommendation
and data should be able to analyze with historical
data etc to understand similarity, crime pattern.
• The CCTNS should facilitate system based
consolidation of evidences, reports etc.
• The Inquest report should be prepared through system
and should be submitted through it.
• Confession report should be prepared through System
and audio/video file of same should be maintain in
System
• The charge sheet preparation should be prepared,
reviewed and updated by concerned teams through
CCTNS
• Finger Print Devices in Police Stations and connectivity
with central server for more effective investigation.
5. Prosecution &
Custody
Management
and Conviction
• The visitors detail like Photo, ID no etc should be
maintained in Visitor information System & shared
through concern dept/officials
• The Parole and Pre-release request should be raised
and processed through CCTNS
• The concern PS to be intimated before the release of
convict in case of Parole and Pre-release to help in
surveillance etc
6. Integration • The ongoing e-Governance effort of line department
likes Passport , Vahan and Sarathi , Birth and Death
should be integrated for relevant service/process.
2.4.2. IT Solution Interventions
This section will provide the IT solutions along with the detailed functional requirements
that will be covered under the project. It will contain functional requirements at the
different levels of the organization/s covering police stations and higher offices. This
section will also list the functionality that the state wants specifically for itself. These can
be additional modules or customization requirements of the core application
developed and provided by the Centre to the States. Following IT interventions are
suggested for CCTNS Project in the Union Territory of Puducherry :
The table below list down the State specific modules to be covered under CCTNS
implementation.
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CCTNS- Puducherry
Functional Recommendations
Sl No CCTNS modules Functionality Requirements
1. Master Requirement Module Master Requirements
Investigation Support System
e-Mail/Message System
2. Information Module –
Knowledge Management
Notification System( Alerts, Important Events,
Reminders and Activity Calendar or Tasks
Service)
Citizen Portal Service 3. Portal
Employee Portal Service
4. Search Module Crime and Criminal Records and Query
Management Service
5. Configuration Module State CAS Administration and Configuration
Management Service
PCR Call Interface and Management Service
Petition Management Service
6. Registration Module
Complaint and FIR Management Service
Investigation Management Service
Unclaimed/Abandon Property Register
Service
7.
Investigation Module
Automated Fingerprint Identification System
(AFIS)
8. Prosecution Module Court, Jail Interface and Prosecution
Management Services
9. Issue of Certificates Module Issue of certificates
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CCTNS- Puducherry Sl No CCTNS modules Functionality Requirements
10. Cyber Crime and Mobile
Crime Module
Investigation of internet and mobile related
crimes
11. FRRO Module Recording and tracking of Foreigners
12. Reporting Module Report Generation
State SCRB-NCRB Data Transfer and
Management Service
User help and Assistance Service
User feedback tracking and resolution
Service
User Access and Authorization Management
Service
13. General Requirements
module
Activity Log Tracking and Audit Service
14. Integration with other
Departmental Software
Passport, Vahan and Sarathi, Birth and Death
are identified for integration with CCTNS
application
15. Common Component &
Work flow Module
For details refer Annexure
16. Human Resource Module For details refer Annexure
17. Collaboration Module For details refer Annexure
18. Analysis & Intelligence
Module & MIS Module
For details refer Annexure
19. Crime Prevention Module For details refer Annexure
The detailed functional requirements for the same are provided in Annexure 1 of this
document.
2.4.3. Solution & Technology Architecture
This section will provide the details of the TO BE state for the ICT Hardware and solution
& technology architecture with focus on how the solution will enable the State to
provide a consolidated suite of applications. Existing software applications in the
Puducherry Union territory and their integration with CCTNS has been listed. A
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54 Project Implementation and Monitoring Report
CCTNS- Puducherry comprehensive view of the overall Solution Architecture has also been provided in this
section.
Potential Integration Requirements with Exiting Software Application
Sr. Exiting / Potential Application
Possible Integration Points
Integration Requirement
Expected Benefit
1 Common Integrated Police
Application
CAS (State) will handle all the
functionality of CIPA
� Existing database needs to be migrated to the
CCTNS database
� Past records available with the Police
department can be effectively used.
2 MIS using CIPA Data
� CAS (State) can include all the reports and dashboards available in
this software
� Not applicable � Not Applicable
3 Registration of Births & Deaths
� Searching and intelligence
as per requirement using the exiting database
� CCTNS application would need an interface
to transfer search data and receive results
� This would help in crime intelligence and other police
requirement
4 Electoral Rolls System
� Searching and intelligence as per
requirement using the exiting database
� The exiting software would need to be web enabled.
� Search module would be required in the existing application
� CCTNS application would need an interface to transfer search data and receive results
� This would help in crime intelligence and other police requirement
5 e-Courts � Process automation between
� E-Court software when developed would need to
� This would help to develop an integrated
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CCTNS- Puducherry Sr. Exiting /
Potential Application
Possible Integration Points
Integration Requirement
Expected Benefit
Judicial System and Policing system
including of Summons, Jail Transfer, Prosecution etc.
have corresponding interfaces with the CCTNS
application wherever the judicial and Police Process cross over
� CCTNS application would similarly need interface
� Data transfer would be critical
and hence data structure would need to be synchronized.
� Interdepartmental
process automation would be possible
Judicial and Policing process whereby the overall process is
automated, data flow is seamless and sharing of ownership of data between the two
departments is agreed upon. This would help in further reducing the time requirement for
process execution and improving overall efficiency of the both the policing and
judicial process
6 Modernization of Control Room
� Seamless integration of Complaints and distress
calls
� Data transfer connectors needs to be built
� Holistic information availability on citizen requests and distress calls
7 Passport Issuance
� Process automation between
Passport application and Policing system including of
Police verification process
� Passport Application software would
need to have corresponding interfaces with the CCTNS application
wherever the citizen verification is routed to the CCTNS application online and the report is
transferred back
� This would help to develop an integrated
Passport and Policing process whereby the overall process is automated, data
flow is seamless and sharing of ownership of data between the two departments is agreed upon. This
would help in
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56 Project Implementation and Monitoring Report
CCTNS- Puducherry Sr. Exiting /
Potential Application
Possible Integration Points
Integration Requirement
Expected Benefit
to the Passport application after verification
� CCTNS
application would similarly need interface for receiving verification
request and sending the report
� Data transfer would be critical and hence data
structure would need to be synchronized.
� Interdepartmental process
automation would be possible
further reducing the time requirement for process execution
and improving overall efficiency of the both the policing and Passport process
Solution Architecture
The entire solution architecture is based on following 4 pillars:
• Users/Stakeholders
• Delivery Channels
• Services / Modules
• Resources
Figure below shows the overview and depicts the services accessed by different users
through various channels and resources that integrate and interoperate to deliver these
services.
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CCTNS- Puducherry
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CCTNS- Puducherry
The Proposed solution is designed using the industry’s best practices and is based on n-
tier service oriented architecture.
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CCTNS- Puducherry • The users should get authenticated before the access to the application is made
available. The users are to post the request for service and deliver services
interfacing with the applications hosted or connected through the CCTNS
deployment environment.
• As CCTNS application is build under the Centralized Architecture specification,
we build High Availability solution at the web server, application server and
database server level to avoid complete failures of services, which are delivered
through CCTNS application. High- Availability solution works under Active-Active
modes.
• In Active-Active Configuration, in Normal circumstances, both the nodes
configured in a cluster continuously provide the services to users, so both the
nodes are utilized in online enquiries, transactions, etc. while running the same
application. When one node goes down, the entire load of the application
switches over to the second node.
Solution Summary
• Based on n-tier service oriented architecture
• SDC of the union territory will be used for hosting the CCTNS solution
• Network and Security will be taken care by Software Development Agency
selected
• Police Station – desktops + finger print device + printer
• SMS Gateway Integration
• Citizen interaction component
• Required modules to capture crime and criminal information at the Police
Stations
• Synchronization of data collected at the Police Station with the CAS State
Central Data Center
• Synchronize the collected data with the CAS Center
• Workflows, interfaces and processes to build and process a case
• Provide statutory, information and statistical reports to the Police Department
• Tool to generate custom queries and reports
• Publish information to different stakeholders on the state for crime in UT
Technical Architecture - SOA Architecture SOA is essential about bridging the gap between Business and IT through well defined,
business aligned services developed by subscribing to established design principal,
patterns, framework and methods.
SOA is a framework that enables
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CCTNS- Puducherry 1. Business flexibility – to keep up with fast changing requirement of customers
and partners
2. Easy integration –using ESB
- through web service invocation
- secure FTP
- digitally signed email attachment
3. Better business process
4. Reuse of assets – turnout time is reduced
5. Reduction of risks – as with SOA, simplicity & flexibility mitigate risk
The proposed architecture can be broken into several main components. First there are
the main actors in the system comprised of citizens, SCRB users, Police Station users and
other agencies like courts, Local IB, etc. Secondly there are the main business services
that the architecture offers. Thirdly the data exchange service between State server &
Police station and State server to Central NCRB Server. Finally there is the portal
framework itself which provides a pre-packaged prescriptive architecture based on
tried and true architectural approaches – SOA, pre-integrated products, industry
standards, and a shared knowledge base of experience.
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CCTNS- Puducherry
Key Components
Portal
The main components of the Portal Framework are: • Delivery Channels: Police Stations, SCRB state users, Citizens and other Agencies • Presentation Services: Application Services, Notification Services, Searching and
Personalization • Business Support Services: Custom Applications, Processing Services and
Reporting • Identity and Integration Services: Identity Management, Authentication and
Authorization, System Messaging • Infrastructure Services: System Maintenance, System Management
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CCTNS- Puducherry Devices
The portal framework supports content delivery to a number of different devices.
� Web Portal The web portal would provide information as well as links to e services
for the main actors in the system.
� Mobile Devices The solution would support SMS based service also accessible via
portable devices such as mobile phones and PDA’s.
� Email / Instant Messaging The system would be able to delivers notifications
about internal events to users through the use of email and SMS. Instant
messaging allows for communication between SCRB staff and police stations
through the web portal.
CCTNS State Portal Framework
The main business participants in the system are grouped and described as follows.
These groupings represent the businesses with ABFSG. Each of the main participants in
the system will have an individual portal customized specific to their business.
� Citizen Portal The citizen portal would provides information for the registered
citizens. Services offered by citizen portal include complaints, petitions and
service requests with police. Citizens can submit general service requests such as
No Objection Certificate (NOC) for job, NOC for vehicle, cell phone lost
certificate, lost passport certificate, permissions for procession, mikes etc
� CAS State Portal The state portal would allows police station users to perform
various activities such as logging complaints; lodge FIR, updating the status of
complaints lodged by Citizen, update investigation observations, create a final
report filed in the court. Displays dashboard of under trials, under investigation,
rep-opened cases, case progress and metrics about PT cases etc to the SCRB
users.
� Police Service Portal This portal will be accessed by the other agencies such as
Courts, IB/CBI, hospitals etc. to create Investigation requests, update
clarifications etc.
Business Services
CCTNS aims to have the bulk of its standard business processes automated through the
Services layer. At a high level this means that users of the system are able to initiate
business processes through submission of data online. SCRB staff and decision makers
are then able to continue and complete these processes through business process and
workflows. A cornerstone of Services is the concept of self-service. Following is the
broad set of services the application would be able to provide –
• Registration services
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CCTNS- Puducherry • Complaint services • Investigation services • Prosecution services
• Complaints related services and Acknowledgements • Query management services • Property services • Collaboration services
Presentation Services
Portal Services The Portals are the online access point for the above set of users. Each
portal would offer a number of key services including:
� Content Management Services - services responsible for managing content explicitly targeted for publication on the web (and similar channels) throughout its life, from creation to archive
� Notification Services – services responsible for alerting and notifying end-users � Personalization Services – services that contain end-user preferences � Search Services – services responsible for searching data both inside and outside
the state infrastructure
Business Support Services
� Reporting Services In order to be able analyze various business processes and
data, the solution will employ reporting services. Solution will support various data
driven reports, analysis reports and reporting as well as reports and data
integration with various other applications/systems as part of the future
architecture roadmap.
� Workflow Engine As part of business process management functionality of the
solution a workflow engine will be utilized to automate process tasks. The engine
must support strong process modeling and effective execution platform. One of
the major selection criteria for the engine is its flexibility and ability to reengineer
business process with a minimal or no code changes.
� Transaction Management The transaction manager is the core component of a
transaction processing environment. Its primary responsibilities are to create
transactions when requested by application components, allow resource
enlistment and de-listment, and to conduct the two-phase commit or recovery
protocol with the resource managers.
� Application Business Services This part of the solution architecture represents
business and services for any custom application that will be created to solve a
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CCTNS- Puducherry particular business domain problem including the BPM part of the solution. This
layer will provide business data validation.
Service Interface
� Identity and Security Services Identity and Security Services deal with the initial
identification and registration of users, enrolment for Services, performing
authentication and authorization, mapping of generic identities to service-
specific identifiers, assigning (delegating) rights to other users to act on behalf of
the user, and ongoing maintenance of identities.
� Messaging Services Messaging Services are responsible for managing messages
that pass through the system. Whether information is being sent (e.g. a form
submission) or requested (e.g. a cross-system lookup), the Messaging service is
responsible for accepting, validating, and passing messages to the appropriate
locations. The definition and rules of a particular service are managed within the
messaging services component of the solution.
� Data Synchronization Services Data Routing & Synchronization services connect
the state solution to the police station database and NCRB central server for
data exchange and routes messages and documents to and from them.
Routing Services handle the secure and reliable asynchronous delivery of
messages between these endpoints
Infrastructure Services
As part of active System Maintenance approach, the solution will utilize various
infrastructure services:
� Patch management Patch management service enable information technology
administrators to deploy the latest product updates to computers. By using these
services, administrators can fully manage the distribution of updates that are
released through Update to computers in their network.
� Backup and Restore In order to achieve application data security and protect
the solution against data loss in case of a disaster a backup and restore services
will implement internal backup procedure. In addition to normal backup and
restore operations, it is recommended to equip all server hard drives with
duplicate disks and implementing RAID configurations to avoid data loss in case
of disk failures.
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CCTNS- Puducherry � Multi Stage Environment A successful delivery of the software solution will require
presence of multiple environments in order to separate different activities which
are part of software delivery lifecycle. Typically separate environments for
development, testing, staging and production are required to allow clear
separation. Presence of these environments is critical to successful project
delivery especially from quality assurance and maintenance perspective and it is
therefore recommended to implement this setup in early stages of the project
and define a process of promoting\distribution of solution components between
environments.
� Management and Monitoring will be used to monitor and manage various
hardware components of the whole solution and identify faults and threats to
the system.
Portal Architecture
Portal Server is key to an SOA approach because it provides a common framework
and interface to integrate information, people and business processes. Essentially a
portal is a series of different applications and services - some of which come with the
portal itself (e.g. content management, search, document management etc.) other
applications are then combined and assembled (together with any relevant business
processes) at the “front-end” via portlets, thus making Portal into what is essentially a
giant “composite” application.
In addition to the common interface and application and content integration
framework provided by Portal, it should also support
• Different access modes to applications and services
• Roles and processes based access which can be used to vary what applications
and services a user can see.
• The ability for business users to create and extend portal applications without the
need for any programming.
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CCTNS- Puducherry • Application templates that allow business users to easily assemble and customize
linked applications and processes into composite applications.
Deployment Architecture (Centralized)
This will have the following nodes:
• Load balancing – The load balancer provides horizontal scalability to the web
servers by dispatching Hyper Text Transfer Protocol (HTTP) requests among several
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CCTNS- Puducherry identically configured security gateway i.e. web servers. This node enhances
system availability, capacity, and performance. As the Mission Convergence
Portal system grows, the ability for the system grows and balance load while
remaining its service level agreements will be extremely important. Also, the
ability to stay up and running at all times with appropriate failover is
accomplished through the ability to cluster and load balance servers.
• Web Server (UI) node – The web server node or HTTP server is typically designed
for access by HTTP clients and to host static content for presentation. The web
server also provides services for serving other protocols like FTP, RTSP, etc. User
requests for dynamic content are forwarded by the web server to the
application server for processing.
• Portal Server node– The portal server nodes provide the user presentation
services. The portal server provides the services to dynamically define a
standardized enterprise look and feel for the web applications. The portal server
provides the user with the ability to personalize web applications based on the
user preferences and business rules defined within the portal. Portals can be
designed to be presented particular ways based on roles, as well. This node
enables functionality for pervasive devices, including intelligent notification.
• Web Content Management Node– It is proposed to collaborate for content
creation, approvals, management, retention, and publishing across internet,
intranet and extranet assets. It is a power and sophisticated web content
management product designed to accelerate development of portal contents.
The web content manager for portable document manager is used for web
content management for production server and facilitates storage and
rendering of web contents from Portable Document Manager.
• Business Process Manager/Workflow Management System Node– This node
manages the business workflow processes that involve business functions and
human interaction. It ensures that the business processes are executed in the
proper order by the proper people and systems. There will be business process
associated with the Govt. Department services for processing the user service
request. Depending on the nature of those workflows, a workflow system within
closely connected to a content management system might be needed, or a
broader-based workflow engine.
• Electronic Forms Server Node– This node would work on top of J2EE application
server and provides API for processing & integrating forms with Mission
Convergence Portal processes. These would have capabilities to attach the
supporting documents, digital signatures etc. along with the form.
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CCTNS- Puducherry
• Content Manager Nodes – This node provides for both structured data in the
form of a relational database management system (RDBMS) and unstructured
content. The content manager functionality includes integration of all forms of
information, from XML (eForm), text, images, documents, biometric data and
more. The Mission Convergence Portal System will have to handle a lot of various
types of data and information. The ability to store different types of information,
group that information into cases and query on it, making a Content
Management node very important. This node also provides the basic document
workflow to model the business processes as part of Mission Convergence Portal
Business Process.
• Web Application Server node – This node provides the infrastructure for
component based application logic. The web application server(s) provide the
underlying J2EE services for running servlets, JSPs (Java Server Pages) and EJB
(Enterprise Java Bean) objects, as well as interacting with other components
(JMS, JDBC, etc). Web application servers also provide transaction
management capabilities and can be configured to provide a highly scalable
and available network for running web based applications. The web application
server also provides a runtime environment for hosting and accessing web
services. For the proposed system, web application server will be the central
runtime environment for applications i.e. grievance management, Helpdesk
applications, Portal and Dashboards and MIS.
• Data Management Node- This node provides for both structured data in the form
of a relational database management system (RDBMS). This node is being used
for managing the master data, transaction data, relationship data, and other
operational data entities of various application modules products. There is a
need to have a Data Quality Engine to filter out quality data from the existing
such databases with the various departments.
• Identity Solution Node – This node discovers individual’s identity i.e. “Who is
Who?” It does resolves inconsistent, ambiguous identity and attributes
information into a single resolved entity across multiple data sets, despite
deliberate attempts to confuse or misrepresent individual identity. This node
exposes the web services which have been consumed by business process
engine for fulfilling the business requirements.
• Enterprise Systems Management node – This node offers a full range of
functionality for monitoring and managing an enterprise-level system for quality
of services levels, system performance, potentially outages, efficient use of
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CCTNS- Puducherry system resources, and more. The more robust capability of managing not only
system components, but system services, is possible with a Mission Convergence
Portal System that follows an SOA Framework, thus lowering costs from more
efficient utilization of system resources and pro-active system upkeep.
Network Architecture
We are proposing that Data Centre at Police HQ shall be used as Primary DC and
State Data Centre shall be considered as Secondary DC. Complete Network and
Security will be provided by the State Development Agency. Bidder will propose the
Severs with SSL encryption and Server Load Balancer along with the storage. The
CCTNS database at the Data Center will be mirrored on a real time basis.
Information Security Measures
CCTNS application security initiatives should include, DMZ Policy, encryption,
authentication, authorization and digital signature. It should take the appropriate
measures for the data privacy, confidentiality and access control.
CCTNS’s complete security is assured by implementing the security at the following
levels,
• Component level (Operating system, routers, switches etc.) security (ISO 15408)
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CCTNS- Puducherry • Application level (Basic application for access control, authentication and audit
trail etc.) security
• System level (Physical security, communication and operation management,
business continuity management etc.) security (ISO 27001)
Data Centre for Police Department
The UT Data Centre would be located at Puducherry, and would function as a
centralized location to host CCTNS initiatives in the UT. It would act as a mediator and
convergence point between the open unsecured public domain and sensitive
government environment. The DC enables Police Department to host their
services/applications on a common infrastructure leading to ease of integration and
efficient management, ensuring that computing resources and the support
connectivity infrastructure is adequately and optimally used. The DC would need to be
equipped with state-of-the-art Data Security, System Security, Internet Security,
Redundant Power supply, Access Control System, Air-conditioning and other
infrastructure. The DC would host the CCTNS Core State Application and the
Department Applications.
2.4.4. Capacity Building Plan and Change Management initiatives
Capacity Building is a highly critical component of CCTNS. The objective of CCTNS
Capacity Building (CB) initiatives is to empower the direct users and other stakeholders
of CCTNS to optimally use CCTNS and enhance outcomes in crime investigation,
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CCTNS- Puducherry criminals tracking and other core police functions; and also ensure a smooth
functioning of CCTNS.
The state-level System Integrator would render CB services in both areas, as per the
“bundling” approach adopted for CCTNS. The SI holds the responsibility for creation of
training material, designing the training programs and their delivery to the target group.
Building capacities at various levels is critical to the successful implementation of the
recommended IT initiatives. Also, the training programs would cover general/basic
computer awareness programs in addition to CCTNS-specific programs in order to
ensure adoption of the system at the police station level.
Staff Strength in Puducherry UT
The break-up of the police force for CCTNS in the Union Territory of Puducherry is
provided below:
Group Officers Strength
A Covers all senior officers including IG, SP, ASP &
CoP
25
B Covers all Police Inspectors, SIs and ASIs 371
C Covers all Head Constables, Constables and
clerks
2213
Total 2565
Region wise strength of Police Personnel identified for CCTNS Project is available at Annexure -3
In Group B, there have been few promotions and hence the above numbers are very
close approximations of actual data.
The training for different groups will be provided to selected police personnel as per the
requirements. The following is an indicative training plan for members of UT police
department based on the nature of their responsibilities:
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CCTNS- Puducherry Training Program Group A Group B Group C
Awareness and
sensitization of benefits of
IT
100% 25 10% 33 10% 22
Basic Computer
Awareness (Level-I) 100% 25 100% 327 78% 1728
Role based training for
application users (Level-II) 100% 25 100% 327 78% 1728
Trainers Training 0% 0 10% 33 10% 22
Network Administration
support and Trouble
Shooting
0% 0 0% 0 3% 67
Note: As suggested by the State Mission Team, the Basic Computer Training will be
imparted to all Police Personnel for effective implementation of CCTNS Project in UT of
Puducherry.
The following is an indicative training plan for members of state police departments
based on the nature of their responsibilities:
S. No. Level Type of Training Training Content
Awareness and
sensitization of benefits
of ICT
� Principles of e-governance
� Leadership and Team building
skills
� Technology update
� Skills in Troubleshooting vis-à-vis
application, standard
software’s and networking (for
those with the aptitude and/or
prior training)
1 Group A
Basic computer
awareness
� Fundamentals of computer
usage
� Office Suite
� Analytical & Search Capabilities
2 Group B Basic computer
awareness
� Fundamentals of computer
usage
� Office Suite
� Analytical & Search Capabilities
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CCTNS- Puducherry S. No. Level Type of Training Training Content
Role based system
training on CCTNS
Application Software
This module is required to train the
officers at various levels in
operating the CCTNS application.
The topics under the scope of this
training would cover mainly the
post-operationalization of CCTNS.
The training is to be provided to the
police staff depending upon their
role and responsibilities in the
service workflow. Training would
include mechanism for
demonstration, practical exercises
and evaluation of trainees. During
this training, the trainees could also
be asked to carry out the routine
functions using the software.
Basic computer
awareness
� Fundamentals of computer
usage
� Office Suite
� Analytical & Search Capabilities
3 Group C
Role based system
training on CCTNS
This module is required to train the
officials at various levels in
operating the CCTNS application.
The topics under the scope of this
training would cover mainly the
post-operationalization of CCTNS.
The training is to be provided to the
employees depending upon their
role and responsibilities in the
service workflow. Training would
include mechanism for
demonstration, practical exercises
and evaluation of trainees. During
this training, the trainees could also
be asked to carry out the routine
functions using the software.
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CCTNS- Puducherry S. No. Level Type of Training Training Content
Awareness and
sensitization of benefits
of IT
� Principles of e-governance
� Leadership and Team building
skills
� Technology update
� Skills in Troubleshooting vis-à-vis
application, standard
software’s and networking (for
those with the aptitude and/or
prior training)
4 New
Recruits
Basic computer
awareness
� Fundamentals of computer
usage
� Office Suite
� Analytical & Search Capabilities
Training Evaluation
After each batch on Basic Computer Awareness training the Police personnel will be
evaluated in terms of their understanding, interest, and capability to grasp computer
concepts, willingness to learn more and ability to adapt to ICT solutions. A core team
with personnel who show positive responses to the results of basic training will be
selected. This core team will be provided Trainers training. Personnel who are keen on
learning advanced computer concepts will be selected and training on Network
Administration and troubleshooting training.
Using internet will be encouraged for knowledge gathering and effective
communication. Evaluating the trainees would be regularly performed to ensure
success of each training program. Online examinations and certifications along with
incentive programs will also be devised by the Department to encourage better
participation of police personnel.
.
Further, a provision for a refresher course has also been budgeted in order to cover any
absentees as well as to reinforce learning for ones who need it.
Proposed course content for Capacity Building & Change Management programs
Course contents of each of the above courses and the proposed time duration follows.
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CCTNS- Puducherry Training
#
Type of Training Training Content Number
of hours
1 Awareness and
sensitization of
benefits of ICT
This module shall cover Principles of e-governance, NeGP and CCTNS. It shall also cover the advantages of use of ICT in
Police Department. It shall briefly cover the technology trends and how it can be put to use by use of live examples of ICT use across the world
8
Basic computer
awareness
This module shall cover the fundamental concepts of Computer, Internet, Peripherals, System software and Application software
It shall also cover the use of MS Office suite in detail (Word, Excel, PPT, Database) It can also touch upon use of office tools such as printers, fax machine, copiers and
scanners as well as basics in use of computers (checking network connections, etc)
20 2
Role based system
training on CCTNS
Application
Software
This module is required to train the officers
at various levels in operating the CCTNS
application. The training is to be provided
to the police staff depending upon their
role and responsibilities in the service
workflow. Training would include
mechanism for demonstration, practical
exercises and evaluation of trainees.
During this training, the trainees could also
be asked to carry out the routine functions
using the software.
30
3 Trainer's training This training is provided to a selected
audience across groups who can act as
Master trainers and those who can train
their colleagues
30
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CCTNS- Puducherry Training
#
Type of Training Training Content Number
of hours
4 Network
Administration
support and
Trouble Shooting
Skills in Troubleshooting vis-à-vis
application, standard software and
networking (for those with the aptitude
and/or prior training)
30
Training Infrastructure
In Puducherry there is no dedicated Computer Training Centre for Police personnel. A
recommendation by SPMC in consultation with the Police department has been sent to
the Empowered Committee for setting up of training facilities in the following five
locations,
• Puducherry (HQ)
• Puducherry (PTS)
• Puducherry (CRB)
• Karaikal (HQ)
• Mahe
Other important aspect of Capacity Building is strengthening of institutions of capacity
building. This can be done by providing hardware and software to the RTC, PTC, and
DTCs etc. in the Union territory of Puducherry. There is only one training institute in the UT
of Puducherry i.e. Police Training School (PTS). Due to increase in the Police force & lack
of inadequate infrastructure at existing PTS, it is recommended to establish new training
institutes with necessary infrastructure in the Puducherry.
Note: Since the existing Police Training school is not able to cater the training
requirements of large no. of Police force at UT of Puducherry and as per the MHA
guidelines, the State Empowered Committee has proposed 4 new training centers
including 2 District Training Centers at Puducherry & Kairkal. The proposed training
centers at the following locations of UT of Puducherry.
Sl No
Proposed Training Centers
Location Reason Police Strength
1. District Training Center
Puducherry (HQ)
Due to large no of Police Personnel at Puducherry
2500 (Apprx)
2. District Training Center
Karaikal (HQ) A DTC is provisioned as per MHA Guidelines
200 (Apprx)
3. Crime Records Puducherry It is provisioned as per MHA -
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CCTNS- Puducherry Bureau Guidelines
4. PTS Mahe Due to Long Distance from Puducherry (700 KM)
90 (Apprx)
The following infrastructure will be required at training centers (existing PTS and 4 new
proposed training centers) for effective training.
Sl No.
Infrastructure needed PTS SCRB Pondicherry Karaikal Mahe Total Qny
Distance from HQ HQ 170Km 700 Km
Police Personnel 2750 200 90
1 Destop (OS Preloaded) 30 25 30 25 10 120
2 MS-office, Antivirus 30 25 30 25 10 120
3 Multi Function Printer 1 1 1 1 1 5
4 LCD Projector 1 1 1 1 1 5
5 Screen 1 1 1 1 1 5
6 White Board 1 1 1 1 1 5
7 UPS cum inverter (120 minutes backup) 1 1 1 1 1 5
8 Inverter (fans & Tube Lights)
1 1 1 1 1 5
9 Finger Print Reader 2 2 2 2 1 9
10 Digital Camera 1 1 1 1 1 5
11 Web Camera 30 25 30 25 10 120
12 Electronic Pen 2 2 2 2 1 9
13 Operational Expenses 1 1 1 1 1 5
14 Site Preparation 1 1 1 1 1 5
Note:
1. Operational Expenses and Site Preparation have also been considered for all
training centers.
2. All above hardware proposed are necessary for effective training of Police
Personnel and suggested by the committee.
3. UPS cum Inverter (120min Backup) will be for computers only.
4. Another inverter for Tube lights & fans only.
Handholding Support
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CCTNS- Puducherry 1. CCTNS scheme funds one competent person per police station for a period of 7.5
months to handhold the staff in that police station and ensure that the staff in that
police station are able to use CCTNS on their own by the end of the handholding
period.
2. Handholding support would be required only after the CCTNS application and the
necessary infrastructure are successfully commissioned in police stations. Funding
for handholding would therefore be released only after successful commissioning
of CCTNS.
3. Implementation Plan
This section deals with the implementation planning related details. It outlines the
implementation models, M&E parameters, governance structure, high-level risk
management plan, high-level exit plan, sustainability plan and the detailed
implementation plan.
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CCTNS- Puducherry 3.1. Implementation Model
It is proposed to roll out CCTNS in three phases. Deployment of hardware, connectivity
and other infrastructure across all police stations, higher offices and other police units
would take place in the first two phases. CAS (Core Application Software) would be
rolled out in three phases. The core focus of each of the three phases is delineated
below:
Implementation of CCTNS in Union Territories of Puducherry covers 95 locations
including 48 – PS, 15 – Circles, 6-SDPOs, 7-SPs, 2-Districts (SSP), 1–SSP (C&I), 1-SHQ, 4-Jail,
1- Finger Print Bureau, 5- New Training Centres, 4- Police Control Rooms and 1 CRB.
Some of the implementation locations are positioned in the same office / building
hence, effectively reducing the number of geographical location.
Please refer Annexure-1 for details of implementation locations (Including VAC, Food
Cell, PCR Cell, Traffic & Excise Police Stations).
As per NCRB’s recommendation, we suggest that North & South zone police stations in
Puducherry region should be taken up as the Pilot Police stations for Data digitization
and CCTNS application software implementation. The benefits of this approach is that
the learnings of this pilot can be quickly adopted and any unforseen bottle necks can
be overcome while implementing in other areas.
Office Qty (no.)
Police Station (Non
CIPA)
7
Police Station (CIPA) 41
Sub Divisions 6
SP offices 7
Circles 15
District (SSP-L&O, SSP-
KKL)
2
SSP (C&I) 1
SHQ 1
Jail 4
Finger Print Bureau 1
CRB 1
Proposed Training
Centres
5
Police Control Rooms 4
Total 95
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CCTNS- Puducherry CCTNS application will be implemented in three Phases including,
CCTNS Phase-I
Geographical Coverage
During the first phase of the application, CCTNS would be rolled out in North & South
Zone police stations and Some Higher office of Puducherry as Pilot implementation. This
phase would include installation and commissioning of hardware, Network connectivity,
other infrastructure and associated services (such as Handholding) in the Puducherry
District including SHQ, SDPO, Circles CRB, Training centers etc. The CCTNS application
will be rolled out in the following locations in Phase-I.
(Please refer Annexure-1 for office details)
Offices No. of units Locations
Police Stations 14 All Police Stations of North & South Zones
SDPO 2 North & South
Districts 1 SSP (L&O)
Circles 6 3-North, 3-South
SHQ 1 Puducherry HQ
CRB 1 Puducherry HQ
SSP office 1 SSP (C&I)
SP 4 SB, SIGMA, CID, PTS
Control Rooms 1 Puducherry HQ
Jail 1 Puducherry
Finger Print Bureau 1 Puducherry HQ
Training Centers 3 PTS, District HQ & CRB
Total 36
Service Coverage
During the first phase, all the services along with the respective service levels as
mentioned in Section 2.3 would be covered in Phase-I itself. The benefits of this
approach is that the learnings of this pilot can be quickly adopted and any unforseen
bottle necks can be overcome while implementing in other areas
S. No. Services Service levels
1 FIR
- Lodging of FIR
1 hr from General
Diary
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CCTNS- Puducherry - Issuance of FIR 1 hr from lodging
2 Complaints
- Complaints to the concerned Police Station
- Receipt of complaint/case to the concerned
Police Station /Cell / Wing
- Action taken on the registered complaint
1 hr from arrival
1 day
7 days
3 Details of stolen items
- Details of stolen/ recovered vehicles, arms and
other properties
1 day from request
4 Details of missing persons
- Details of missing/ kidnapped persons and their
matching with arrested, unidentified persons
and dead bodies
1 day from request
Digitization of Historical Data: In addition to the functionality identified above, Phase-I
would also include the digitization of historical data (covering the last 10 years). The
historical data to be digitized would include crime (case/incident) data, criminals’
data, the data from the police stations records rooms (form police registers) and
administrative, employee and asset related data.
Digitization of historical data would help the police department maximize benefits from
features such as Search and Reporting and is would significantly enhance outcomes in
the areas of Crime Investigation, Criminals Tracking, servicing the requests of citizens
and other groups, etc. During this activity the SI should also strategize and perform data
migration from the CIPA database to the CCTNS database. The digitization exercise
would be carried out by the System Integrator.
SN. Registers/Form Name Number of Records/Cases (Approximate)
1 FIR (Cases) 60,000
6 Registers 35,000
Total 95,000
Application Functionalities
All the application modules and functionalities identified would be covered during the
Phase I of CCTNS implementation
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CCTNS- Puducherry Modules Additional Functionalities Covered
Registration module
Investigation module
Prosecution module
Basic and Advanced Search
functionality
Basic (regular) reporting and MIS
Configuration Module
Crime Prevention Module
Information Module
Collaboration Module
Common Component & Work flow
Module
Master Requirement Module
Issue of Certificates Module
FRRO Module
Cyber Crime and Mobile Crime Module
General Requirement Module
Citizen Portal Module
Integration with other Departmental
Software
Analysis & Intelligence Module & MIS
Module
The details of the additional functionalities
of these modules are given in Annexure-4
Capacity Building Initiatives
The no. of personnel in each group that would be trained on the four training themes during Phase-I are provided in the table below:
Training Program Group A Group B Group C
Awareness and sensitization of benefits of IT 25 32 22
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CCTNS- Puducherry
Note: Being a small force of the overall strength tunes to 2600 (Approx) incorporation all levels and their posting also inter transferable between police station & other units. The Training syllabus given was classify into two levels (Level-I is MS-Office & Level-II s CCTNS Software & Data Base Management. The cost workout per head through the state owned Co-operative Training Institute as found to be highly minimal with a cost of Rs.1500 Per head per level inclusive of course material, Examination & Certification. The above training was outsourced as the training initiated well in advance before appointing System Integrator & no infrastructure available at Puducherry Police. Outcomes
Phase Activities Outcomes Challenges
Installation and Commissioning of necessary hardware and networking infrastructure
at the desired location. Site Preparation at the selected location
Provision of proper infrastructure for implementation of the CCTNS project in the
selected districts
Customization of CAS
(State) and roll out in
pilot stations
Implementation of
CCTNS in pilot police
stations
Digitization of historical
data of the last 10 years
The historical data can
be retrieved from the
system through the
Search feature
CCTNS Phase-I
Training imparted to the
selected personnel of
Group A, B & C
Selected people would
have undergone the
training program
- Challenges in
ensuring
connectivity
considering the
geographical
locations of the
Police Stations and
other Police Offices
- Resistance to
change
- Incomplete or
missing historical
data
- Required personnel
not available for
training
-
CCTNS Phase-II
Geographical Coverage
Basic Computer Awareness (Level-I) 25 227 600
Role based training for application users
(Level-II)
25 227 600
Trainers training 0 20 10
Network Administration Support &
Troubleshooting
0 0 0
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CCTNS- Puducherry During Phase-II of CCTNS, the police stations & Higher offices of Karaikal & Puducherry will be covered for the installation and commissioning of hardware, connectivity and other infrastructure and associated services.
Offices No. of units
Locations
Police Stations 30 All police Stations of Rural (Puducherry), Karaikal, PCR Cell, CID & traffic, VAC, Food Cells, Excise
SDPO 3 Rural (Puducherry), Karaikal & Traffic
District 1 SSP Karaikal
Circles 7 4-Rural (Puducherry), 3-Karaikal
Training Centers 1 Karaikal HQ
Jail 1 Karaikal
SP 3 VAC, FOOD Cell & PCR Cell
Control Rooms 1 Karaikal HQ
Total 47
Service Coverage
During the Second phase, the following services and service levels will be achieved
S. No. Services Service levels
1 Registration of Vehicles
- Issue of NOC for used vehicles
1 day
2 Arms License - Verification for new arms license - Verification for renewal of arms license
- Issue of arms license
15 days 7 days
2 days after verification
3 Foreigner Registration - Registration of foreigners - Issue of NOC for foreigners
2 hours 1 day
4 Verification Requests - Servants - Employment - Passport - Character
- Tenant
10 days 10 days 15 days 10 days 10 days
5 Security to VIP/Event – Provide security 2 days from request
6 Surveillance – Provide surveillance to suspect 6 hrs from request
Capacity Building Initiatives
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CCTNS- Puducherry The no. of personnel in each group that would be trained on the four training themes
during Phase II is provided in the table below:
Outcomes
Phase Activities Outcomes Challenges
Installation and Commissioning of
necessary hardware and networking infrastructure at all locations in the Puducherry
Provision of proper infrastructure for
implementation of the CCTNS project
Revision of the knowledge gained through training
Refresher Training for the selected personnel
CCTNS Phase-II
Training imparted to the personnel of Group A, B & C
Selected personnel would have undergone the training program
- Delay in Installation,
commissioning of
hardware and
networking
equipments
- Availability of
bandwidth in terms
of connectivity
- Resistance to
change
- Required personnel
not available for
training
The above recommended implementation model would streamline implementation of CCTNS project in the Union Territory and reduce the effort and time for implementation.
Training Program Group A Group B Group C
Awareness and sensitization of benefits of IT 0 0 0
Basic Computer Awareness (Level-I) 0 100 550
Role based training for application users
(Level-II)
0 100 550
Trainers training 0 15 10
Network Administration Support &
Troubleshooting
0 0 30
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CCTNS- Puducherry
CCTNS Phase-III
Geographical Coverage
During Phase-II of CCTNS, the remaining Police Stations & Higher offices of Mahe &
Yanam will be covered for the installation and commissioning of hardware, connectivity and other infrastructure and associated services. The rationale for selection of Mahe & Yanam for implementation under Phase-III is that both these locations are wide apart from Puducherry District and have connectivity issue.
offices No. of
units Locations
Police Stations 4 Mahe & Yanam
SDPO 1 Mahe
Circles 2 Mahe & Yanam
Training Centers 1 Mahe
Jail 2 Mahe & Yanam
Control Rooms 2 Mahe & Yanam
Total 12
Capacity Building Initiatives
The no. of personnel in each group that would be trained on the four training themes
during Phase II is provided in the table below:
Training Program Group A Group B Group C
Awareness and sensitization of benefits of IT 0 0 0
Basic Computer Awareness (Level-I) 0 0 578
Role based training for application users
(Level-II) 0 0 578
Trainers training 0 0 0
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CCTNS- Puducherry
Outcomes
Phase Activities Outcomes Challenges
Installation and
Commissioning of necessary hardware and networking infrastructure at all locations in the Puducherry
Provision of proper
infrastructure for implementation of the CCTNS project
Revision of the knowledge gained through training
Refresher Training for the selected personnel
CCTNS Phase-II
Training imparted to the personnel of Group A, B & C
Selected personnel would have undergone the training program
- Delay in Installation,
commissioning of
hardware and
networking
equipments
- Availability of
bandwidth in terms
of connectivity
- Resistance to
change
- Required personnel
not available for
training
The above recommended implementation model would streamline implementation of CCTNS project in the Union Territory and reduce the effort and time for implementation.
3.2. Monitoring and Evaluation Parameters
Successful Implementation of CCTNS is critically dependent on certain prerequisites,
which are considered as critical success factors. The table below outlines such
prerequisites.
Sr.
No.
Factor for successful implementation of the project Y/N
Input Indicators
Network Administration Support &
Troubleshooting 0 0 37
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CCTNS- Puducherry 1 Amount of resources (man, machine, money, time, material, etc)
dedicated to the project Y
2 Amount of research devoted for the project Y
Output Indicators
1 Infrastructure – Improvement in connectivity and data processing
capacity as well as creation of a robust ICT Solution for the Police
Department
Y
2 Governance
- E- governance management framework in place
- Policy and regulatory framework in place
Y
3 Institutional Capacity
- Geographical reach of services
- Training imparted : Number of personnel trained & infrastructure
created
Y
4 Number of online services for citizens Y
5 Percentage time and cost reduction in delivery of service as well as
internal functioning of the Police Department (streamlining of work
flows and record keeping)
Y
Process Indicators
1 Core processes mapped and redesigned Y
2 Detailed project report prepared Y
3 Process of identification of stakeholders and their needs Y
4 Process of identification of capacity building needs Y
Impact / Outcome Indicators
1 Citizen Satisfaction with government services through opinion surveys
and citizen report cards
Change in the number of complaints
Reduction of waiting time at police stations and departments
Decrease in case processing time at the police stations and
departments
2 Data sharing across information systems leading to actionable insights
and resulting in speedier disposal of cases, etc Y
3 Quality improvement of services as perceived by citizens and their
appreciations in random as well as structured surveys Y
4 Transparency and accountability of government organisation to the
citizens through making information availablity on Police Department
Website
Y
5 Increased access of government services leading to increased trust
from Citizens Y
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CCTNS- Puducherry Service levels
1 Detail service Level is given in monitoring and evaluation report and
further it would be specified in SI RFP Y
3.3. Governance Structure
This section will provide the governance structure that will be created at the UT of
Puducherry level to monitor the implementation of the CCTNS project.
As per the Guidelines issued by the Ministry of Home Affairs, Government of India, UT of
Puducherry Police Department shall constitute appropriate governance and operations
structures, and in alignment with the structures recommended by DIT, GOI under NeGP
guidelines. The following governance committees shall form the institutional framework
for implementation, monitoring and evaluation of CCTNS project.
1. State Empowered Committee
2. District Mission Team
State Empowered Committee
The CCTNS project in Puducherry has a Steering Committee headed by the Chief
Secretary. The Committee is the absolute decision making body in implementation,
policy matters, vendor evaluation and selection and project review. The Committee
also plays a major role in drawing out the I.T. requirement of Puducherry Police and
evaluating funding opportunities for the same. The composition is as follows:
Sl No Designation Role
1 Chief Secretary Chairperson
2 Principal Secretary / Secretary (Finance) Member
3 Director General of Police Convener
4 Representative of NIC, Puducherry Member
5 Director/ Deputy Secretary (SR), MHA Member
6 Any other members to be co-opted as
necessary
Member
This Committee will be responsible for following:
� Allocation of funds
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CCTNS- Puducherry � Approval of BPR (Business Process Reengineering) proposals.
� Sanction for various project components, as may be specified, including the
Hardware/Software procurement.
� Approval of various functionalities to be covered in the Project.
� Review progress of the Project.
� Ensure proper Training arrangements
� Ensure deployment of appropriate handholding personnel.
� Other important policy and procedural issues.
� Guidance to UT of Puducherry District Mission Teams.
District Mission Team
For taking up CCTNS rollout in entire union territory it would require a full time dedicated
Project implementation Team at the UT. This team would oversee project execution and
would manage implementation and deal with technology, process & change
management related issues. This team would typically consist of core people at the UT
level and have a well balanced mix of domain expertise about the department
processes & functions and technical expertise (i.e. technology, process re-engineering,
change management, project management).
In case of the Puducherry the State Mission Team and District Mission Team has been
rolled into one. Its composition follows.
Sl No Designation Role
1 Director General of Police Chairperson
2 Senior Superintendent of Police(L&O) Convener
3 Senior Superintendent of Police(Karaikal) Member
4 Senior Superintendent of Police( Crime and
Intelligence)
Member
5 Senior Superintendent of Police( HQ) Member
6 Representative of NlC, Puducherry Member
7 Representative of NCRB, New Delhi Member
8 Director, CRB. Puducherry Member
9 Superintendent of Police(HQ) Member
10 Superintendent of Police(PTS) Member
11 Superintendent of Police (North) Member
12 Superintendent of Police (South) Member
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CCTNS- Puducherry 13 Superintendent of Police (Rural) Member
The District Mission Team will be responsible for following:
� Operational responsibility for the Project.
� Formulating Project Proposals.
� Getting sanction of GOI for various projects.
� Hardware rollout and commissioning
� Co-ordination with various agencies.
� Resolution of all software related issues, including customization.
� Resolution of all other issues hindering the Project Progress.
� Any other decision to ensure speedy implementation of the project.
� Assist the Union Territory Apex and Empowered Committees
� Prepare District Project Proposal.
� Ensure proper Rollout of the Project in each selected Police Station.
� Ensure hardware and software installation, and operationalization of the Project.
� Training of all police personnel in the District.
� Site preparation and availability of all utilities.
� Ensure separate account keeping for the Project.
� Appointment and proper utilization of handholding personnel.
UT of Puducherry Training Team
In order to ensure the effectiveness of computer training program under the CCTNS
project, the following team has been formed specifically to monitor the training
program on a regular basis.
Sl No Designation Role
1 Senior Superintendent of Police(L&O) Nodal Officer, CCTNS
2 Senior Superintendent of Police(Karaikal) Member
3 Superintendent of Police(CRB) Member
4 Superintendent of Police(PTS) Member
5 Inspector (CRB) Member
6 Inspector - Web officer Member
7 Head Constable Member
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3.4. Other Agencies
3.4.1. UT of Puducherry Designated Agency
“UT Designated Agency”, (agency/society/public sector unit) at the UT level that would
serve as a channel for transfer of funds from GOI to UTs and from UT governments to the
vendors implementing CCTNS. Puducherry police E-governance Society (PPEGS) has
been designated as the UT Designated Agency.
The primary mandate of the UTDA will be:
• Timely payments for time-critical events
• Strict control on utilization of funds for intended purpose
• Sustainability even beyond plan period
• Enable UTs in timely hiring of experts and internal capacity building
3.4.2. State Project Management Consultant (SPMC)
Since the implementation of CCTNS and a significant part of the functionality of CCTNS
application are driven by the administration, State Project Management Consultants is
engaged to support the State Empowered Committee in the following areas:
1. Preparation of Detailed Project Report (DPR)
2. Assisting the UT in identifying the UT Systems Integrator (SI):
a. Customizing the model RFP (Request for Proposal) provided by
MHA/NCRB
b. Releasing the RFP assisting the UT in managing the bid process
c. Assisting the UTs with the assessment of techno-commercial appraisal
of bids in identifying the UT level Systems Integrator (SI)
3. Developing the functional specifications for the extensions/enhancements of
CCTNS application not covered by MHA/NCRB.
3.4.3. State Project Management Unit (SPMU)
In order to monitor the progress on CCTNS the UT would engage a State-level Program
Management Unit (S-PMU).The scope of S-PMU’s work would include the following:
� Overall project planning and management in collaboration with State Empowered
Committee and UT/District Mission teams: includes planning, supervising the overall
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CCTNS- Puducherry progress of the project, monitor conformance with the timelines, budgets and
service levels.
� Review the scope and technical solutions (covering all CCTNS components)
provided by the SI
� Acceptance testing and acceptance
� Perform structured transition and rollout
� Post-deployment reviews
� Confirm and monitor service levels through the engagement with the SI through
periodic reviews
� Monitor the implementation of the project according to the project plan and report
to the UT Empowered Committee and C-PMU
� Assess the progress of the implementation and recommend release of funds to the
UT nodal agency for the SI
NOTE: For the sake of consistency with NCRB terms, we have referred UT-PMC as SPMC
and UT-PMU as SPMU across this report.
3.4.4. System Integrator (SI)
CCTNS adopts a “bundling of services” approach to implementation. Accordingly, all
the implementation components at the UT level are “bundled” and contracted out to
a single Systems Integrator (SI) who would act as a single point of contact and
accountability for the implementation, integration and performance of CCTNS. The
bundle of services would include the following:
1. Program Planning and Management
2. The SI would customize and implement CCTNS core application provided by
NCRB under the guidance of and in consultation with NIC.
3. The SI would develop and deploy additional functionality that is scoped
under CCTNS (for some of the additional functionality, the central nodal
agency would provide the functional specifications to ensure standardization
across UTs).
4. Procurement, installation and commissioning of hardware (including PCs,
peripherals, etc.) at police stations and higher offices including site
preparation
5. Procurement, deployment and commissioning of communications
infrastructure (Network, Wiring, Switches etc.) at all police stations and higher
offices. The entire infrastructure is to be certified according to ISO 27001
standards. This is an output indicator for the SI
6. The software has to be certified by a competent authority such as STQC or
assessed by Software Development Agency at the Centre or by NCRB
7. Capacity building
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CCTNS- Puducherry a. Awareness and Sensitization of benefits of IT along with the
application level training
b. Trainers Training
c. System Administration and Support Training
d. Handholding support to the police stations for 6 months
e. Other courses as identified in the earlier sections of this report
8. Change management courses as identified in the earlier sections of this
report
9. Procurement, configuration and commissioning of specialized infrastructure
and applications as necessary
10. Utilization Statements/ Progress Reports
11. Digitization of Historical Records
12. Application, System and Network Maintenance
13. Helpdesk Support
The SI would be held responsible for the outcomes of the program and their payments
would be linked to the progress of the project as well as the outcomes of the program.
The payment schedule will be based on achieving milestones of the Project as well as
on accomplishing those milestones with predefined SLAs and Standard.
The UT of Puducherry would select a System Integrator (SI) through a competitive
bidding process.
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CCTNS- Puducherry
3.5. Risk Mitigation and Management
Key risks that are foreseen in the implementation of CCTNS have been listed below with
a plan to mitigate the same at a high level. During the course of implementation, this
would be enhanced and developed further.
S. No. Description of
Risk
Impact /
Probability
Risk Mitigation
Measure
Stakeholders
involved
1. Delay in the
infrastructure
(Hardware,
Software,
Networking
devices etc…)
procurement
High
Initiate the Internal
procedures for the
timely procurement
of the required
hardware from the
beginning of the
project
• Nodal Officer,
CCTNS
• SPMU
• SI
2. Variation in the
scope may
happen after
preparing a
URS/FS
documents
Medium Timely Evaluation
and Signing off of
the URS/FS
documents
• Nodal Officer,
CCTNS
• SPMU
• SI
3. Challenges in
integration of
CCTNS with
external
applications /
applications from
other
Low Follow-up with the
central Government
to get the
documents/formats
for understanding
CCIS and CIPA
applications
• Nodal Officer,
CCTNS
• SPMU
• SI
• Concerned
Department HOD
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CCTNS- Puducherry Departments
such as Courts,
Jails, etc
4. Risk due to poor
Data Digitization
quality
Medium Instruct the various
officers to Identify
the Legacy Data to
be digitized into the
new system
• Nodal Officer,
CCTNS
• SPMU
• SI
• Concerned record
owners
5. Instability of the
network causing
application
downtime
High Initiate the process
to create a fall back
network in case of
network failure.
• Nodal Officer,
CCTNS
• SPMU
• SI & Network
Service Provider
6. Unavailability of
the experienced
team members
with the project
domain
knowledge
High Recruit domain
experts that helps
the other team
members of the
project
• Nodal Officer,
CCTNS
• SPMU
• SI
7. Unavailability of
the experienced
team members
with the proper
technology
knowledge used
in the project
High Recruit technical
experts that helps
the other team
members of the
project and take a
technical lead
• Nodal Officer,
CCTNS
• SPMU
• SI & Technology
providers (OEMs)
8. Review of project
deliverables and
sign-off is not
timely; resulting in
delays
High Clear
communication on
project plan to the
customer
• UT Empowered
Committee
• Nodal Officer,
CCTNS
• SPMU
9. Delay by
Software
Development
Agency in
delivering the
CAS to the UTs
within the
stipulated time
High NCRB to ensure that
there is no delay on
part of Software
Development
Agency and to
continuously monitor
its progress to ensure
the success of the
CCTNS project
• UT Empowered
Committee
• Nodal Officer,
CCTNS
• SPMU
• Nodal Officer for
the UT in NCRB
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CCTNS- Puducherry 10. Political factors Low The UT Apex
Committee to ensure
that there is no
disruption in the
project and that it
continues smoothly
• UT Apex
Committee
• UT Empowered
Committee
• Nodal Officer,
CCTNS
3.6. Sustainability Plan
This section covers key aspects of sustainability that needs to be considered to ensure
ongoing success of CCTNS beyond the initial hand holding and support period from
MHA. Broadly three areas are crucial for ongoing sustenance of the initiative. They are
people, process and technology. Critical areas of focus in sustainability are outlined
below.
Process:
• Sustaining the new / improved / revised processes will need continued emphasis on
adhering to the GOs and changes to the Police process manuals of the State / UT.
As a corollary, any such changes required to provide a legal framework for
adoption of CAS (State) and CCTNS should be made at the MHA level as well as the
UT level
• In order to sustain the new processes, staff need to be motivated to adopt the new
process by undertaking ongoing change management sessions that will make the
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CCTNS- Puducherry change permanent. Benefits of adoption of the new processes should be made
clear to the staff.
People:
• Building competency in staff in usage of CAS (State) software is of paramount
importance. Thus, providing basic computer training along with training on CAS
(State) is recommended. Regular refresher training on a biannual basis would ensure
long term sustainability of the project.
• Apart from grooming in house manpower, it has been proposed to create a
technical cadre in the Police Force that can take on basic ICT management tasks
and system administration role. This needs to be accomplished on priority in
Puducherry so that there is a dedicated pool of resources who can sustain the CAS
(State) software.
• In case there is a need to have external agencies to manage the ICT infrastructure
and assets, then a Facilities Management Service could be contracted in the UT.
• With respect to enabling Citizen services online, having a strong Information-
Education-Communication (IEC) initiative is very vital for sustenance of services
online
Technology
• From the functional perspective, it is advisable to have a structured approach to
gather feedback of additional / missing / changed functionalities in the system that
will improve the system relevance to the Police Department and Citizens
• From a system administration perspective, it is recommended to have a modular,
configurable, parameterized, open interfaces based CAS (State) design so that the
configuration of the system and ongoing tweaks are easy to achieve and can be
done by in-house manpower with limited / no support from external agencies
• Performance tuning, security audit and preventive maintenance will be conducted
on a periodic basis to ensure sustenance of non-functional requirements of the
system
• State Empowered Committee’s decision to host the CAS (State) system in SDC will
ensure ongoing maintenance and support.
• Another key aspect of sustenance is the licensing, AMC and warranty norms. ICT
infrastructure may have a shelf life of around 5 years. It is advised that the UT
depreciate the ICT assets over this period and prepare a rolling annual budget that
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CCTNS- Puducherry can create a provision in the next Plan Years for replacement. This will ensure
infrastructure continuity and sustenance
Summary Table of Activity for ensuring sustainability
Sr. Activity Duration /
Frequency
Responsibility
Process Sustainability
1 Identifying process change
requirement and making /
requesting NCRB for appropriate
changes in the workflow
Half Yearly Nodal Officer would be
responsible to undertake
assessment for change
requirement
2 Review and updation of GO /
Legal framework to ensure
changes / modification (if any) in
process is included
Yearly Appointed officer by
Puducherry Police
Department
3 Review and updation of Police
Manual to ensure changes /
modification (if any) in process is
included
Yearly Appointed officer by
Puducherry Police
Department
4 Training and Supplementary
Training on CCTNS Process for
Existing and New Staff
Half Yearly Nodal Officer would be
responsible to oversee
training
5 Issuing compliance guidelines to all
police offices for adherence to
CCTNS process
Quarterly Puducherry Police
Department to issue DO
6 Review of CCTNS process adoption
by DIG / IG by lower offices
Quarterly Puducherry Police
Department
People Sustainability
1 Training for departmental staff to
re-enforcing skills
Half Yearly Nodal officer would be
responsible to oversee
this
2 Augmentation of Technical cadre
and advance skill training
Yearly Nodal officer would be
responsible to oversee
this
3 Communication and awareness
among citizen for increasing
utilization of service online
Regular
and
Continuous
Nodal Officer would be
responsible for
developing and
implementation on
monthly strategies
Technology Sustainability
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CCTNS- Puducherry 1 Changes to accommodate local
requirement to be achieved locally
Yearly Nodal Officer would be
responsible to identify
change requirement
and upon approval from
higher officials would
oversee change
incorporation
2 System performance management
through local vendors
Regular
and
Continuous
Nodal Officer in support
from UT DIT
3 Regularization of AMC and
Licenses
Yearly Nodal Officer would be
responsible
4 Addition of new modules as
required
Yearly Puducherry Police
Department would be
responsible in
consultation with NCRB /
MHA
In order to sustain CCTNS, it is advisable to have a holistic perspective on the subject.
The above three areas form the crux of sustainability and content presented here are
key pointers to ensure sustainability. These can be improved upon and developed
further during program management and ongoing operations of the MMP.
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3.7. Exit Plan
A well defined and structured Exit Plan is being proposed for the CCTNS project for
smooth transition of roles of various stakeholders during the different project phases. It is
understood that different skill set is required for successful implementation of CCTNS
project at different stages of the project life cycle. Hence, it would be required that the
players in a particular phase of the project lifecycle transfer the project knowledge and
insight to the subsequent actors for better performance of their responsibility. Also, this
would ensure that the overall project solution is aligned towards the CCTNS goals and
objective.
SPMC would plan the overall management and sustenance of CCTNS initiative in
Puducherry. We understand the critical phases of the project and the roles and
responsibilities of the involved stakeholders. Following are the critical transitions which is
being planned for and detailed out in the following section –
1. SPMC to SPMU transition
2. SPMU to Nodal Office Transition
3. System Integrator for CCTNS to Nodal Office Transition
Project Nodal Office, Puducherry
Project Nodal Office, Puducherry
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� SPMC to SPMU transition: We understand that SPMC is responsible for Project Design
and SPMU is responsible for supporting the police department of Puducherry through
project management services during project implementation. It is critical that
knowledge transfer between the SPMC and SPMU is planned meticulously. The
successful transition would ensure success for the project.
� SPMU to Nodal Office Transition – For program sustenance and continuous
operation, it is mandatory that the officials and employees of the police department
have the ownership of the project. The project sustenance would need that this
transition happens successfully and the knowledge transfer from SPMU to Nodal
Office is well planned and effected properly.
� System Integrator for CCTNS project to Nodal Office Transition – It is important that
the infrastructure created during the project is transferred to the department and
operations and maintenance of the same is taken up by the department.
Operations and maintenance has specific nuances and would need the
understanding of execution of problem resolution – the associated systems and
process in place as well as technical knowhow and skill sets require performing
operations and maintenance activities.
The following table provides the planned exit of stakeholders during the various phases
of the project –
SPMC to SPMU Exit Management Strategies
Sr. Exit Strategy SPMC Participation SPMU Participation
1 Project
Records
� Maintain all project records
like Minutes of Meeting, Risk
Register, etc
� Conduct a meeting with
SPMU and explain the
records – objective and
purpose, data stored, etc
� Share the records with the
SPMU
� Participate in the meeting
with SPMC and understand
the project records
� Take all the project records
from SPMC
� Read all the project records
and make clarification from
SPMC
2 Project
Deliverable
� Prepare all project
deliverables as per the
contract and get approval
from UTs
� Participate in the meeting
with SPMC and understand
the project deliverables
� Take all the project
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with SPMU and explain the
objective of the deliverables
� Conduct meeting with
SPMU to clarify questions
pertaining to the solution
deliverables from SPMC
� Read all the project
deliverables and make
clarification from SPMC
� Complete understanding of
the proposed solution by the
SPMC
3 Workshop � Conduct 2 days workshop
to explain the overall
solution to SPMU
� Detail out the technical
solution, networking and
connectivity solution,
capacity building and
training solution, RFP clauses
for the SI, etc.
� Conduct close group
session with SPMU consultant
for specific details
� Ensure participation of
Nodal Officer / employees
� Attend workshop and
understand overall solution
proposed by SPMC for
CCTNS Project
� Understand and appreciate
SPMC solution for specific
parts - technical solution,
networking and connectivity
solution, capacity building
and training solution, RFP
clauses for the SI, etc
� Participate and acquire
specific project details
relevant for project
implementation
4 Meetings � Conduct meeting with
SPMU consultant to transfer
the project learning’s and
knowledge
� Attend meeting with SPMC
and participate and acquire
project learning and
knowledge
5 Post transfer
support
� SPMC would be providing
offsite support to SPMU
consultant over phone /
email for a period of 3
months after its exit from the
project
� SPMU would take inputs from
SPMC during initial stage of
project implementation
SPMU to Nodal Office Transition
Sr. Exit Strategy SPMU Participation Nodal Office Participation
1 Hand
Holding
Support
� SPMU would provide hand
holding support to identified
employees of department
for taking over
� Identify resources /
employee to whom the
transfer of knowledge and
responsibility would be done
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CCTNS- Puducherry management function as
performed by it
� Conduct orientation of
identified employees
toward management
function
� Support and resolve issues /
queries / concern of the
identified employees on
performance of
management function
by SPMU
� Identified resources to
attend the orientation
program conducted by
SPMU to understand the
work requirement
� Take help and support from
SPMU in discharge of duties
and responsibilities assigned
in lieu of the management
function performance
2 On the Job
Training
� Align SPMU resource with
identified employees /
resources by the Nodal
office on various
management track –
monitoring, control, risk
assessment and mitigation,
vendor management, issues
management, escalation
management, quality
management, etc.
� Make understand the work
requirement and process to
be followed by the
identified employees in
performance of the
management function
� Identified resources by the
nodal office to perform
management function in
support with the SPMU and
understand the overall
process and system required
to be maintained and
improved for successful
implementation of the
CCTNS project in the UTs
� Learn the analysis and risk
management skill in
association with all the
management function to be
performed by the identified
group after phasing out of
SPMU
3 Class Room
Training
� Organize class room training
sessions for closed group of
identified resource by the
nodal office
� Undertake teaching session
for transfer of analytical
function required for
discharge of management
duties for continued project
implementation
� Participate in the class room
training session and
understand the requirement
of management function to
be performed
� Participate in the class room
session and learn the
analytical session required
for successful discharge of
duties
4 Project
Records
� Maintain all project records
like Minutes of Meeting, Risk
Register, etc
� Participate in the meeting
with SPMU and understand
the project records
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Nodal Office and details out
and explain the records –
objective and purpose,
data stored, etc
� Share the records with the
Nodal Office
� Take all the project records
from SPMU
� Read all the project records
and make clarification from
SPMU
5 Project
Deliverable
� Prepare all project
deliverables as per the
contract and get approval
from UT
� Share all the deliverable
with Nodal Office and
explain the objective of the
deliverables
� Participate in the meeting
with SPMU and understand
the project deliverables
� Take all the project
deliverables from SPMU
� Read all the project
deliverables and make
clarification from SPMC
6 Meetings � Conduct meeting with
Nodal Office consultant to
transfer the project
learning’s and knowledge
� Attend meeting with SPMU
and participate and acquire
project learning and
knowledge
7 Post transfer
support
� SPMU would be providing
onsite support for 1 month /
offsite support to SPMU
consultant over phone /
email for a period of 3
months after its exit from the
project
� Nodal Office would take
inputs from SPMU during
initial stage of project
implementation after
phasing out of the SPMU
System Integrator for CCTNS project to Nodal Office Transition
Sr. Exit Strategy System Integrator Participation Nodal Office Participation
1 Hand
Holding
Support
� SI would provide hand
holding support to identified
employees of department
for taking over operations
and technical function as
performed by it
� Conduct orientation of
identified employees
toward operations and
� Identify resources /
employee to whom the
transfer of knowledge and
responsibility would be done
by SI
� Identified resources to
attend the orientation
program conducted by SI to
understand the work
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CCTNS- Puducherry technical function
� Support and resolve issues /
queries / concern of the
identified employees on
performance of operations
and technical function
requirement
� Take help and support from
SI in discharge of duties and
responsibilities assigned in
lieu of the management
function performance
2 On the Job
Training
� Align SI resource with
identified employees /
resources by the Nodal
office on various operations
and technical function track
– network, connectivity,
application monitoring &
control, issues
management, escalation
management, etc.
� Make understand the work
requirement and process to
be followed by the
identified employees in
performance of the
operations and technical
function
� Identified resources by the
nodal office to perform
operations and technical
function in support with the SI
and understand the overall
process and system required
to be maintained and
improved for successful
implementation of the
CCTNS project in the UTs
� Learn the analysis and risk
management skill in
association with all the
operations and technical
function to be performed by
the identified group after
phasing out of SI
3 Class Room
Training
� Organize class room training
sessions for closed group of
identified resource by the
nodal office
� Undertake teaching session
for transfer of technical and
operational function
required for discharge of
duties for continued project
implementation
� Participate in the class room
training session and
understand the requirement
of management function to
be performed
� Participate in the class room
session and learn the
analytical session required
for successful discharge of
duties
4 Post transfer
support
� SI would be providing onsite
support for 1 month / offsite
identified resources over
phone / email for a period
of 3 months after its exit from
the project
� Identified resources from the
Nodal Office would take
inputs from SI during initial
stage of project
implementation after
phasing out of the SI
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3.8. Detailed Project Plan
The overall scope of the System Integrator would be to implement CCTNS project
through “Bundle of Services” which would comprise of the following:
• Core Application Software (UT) and additional modules as suggested by UT
• Hardware (including PCs and peripherals) for police stations, higher offices,
Other offices and SCRB
• Connectivity infrastructure, using BSNL Broadband as Primary Connectivity &
PSWAN/Other service provider will be considered as secondary connectivity to
the extent possible.
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CCTNS- Puducherry • Site preparation of Police Stations, Higher & other offices and commissioning of
equipment
• Capacity building for police personnel including senior officers responsible for
project implementation
• Strengthening of training infrastructure at existing & proposed police training
institutes.
• Digitization of historical data, Data migration from legacy systems.
• Specialized applications (State Specific Modules) and infrastructure (that are
approved under the CCTNS scheme).
• Consultancy and Program Management Services to support in implementation
of the project.
The following table represents a high level project plan for Implementation.
S. No. Activity Time of Completion (Months )
1 Date of Signing of Agreement with the successful bidder
T1
2 Customization and implementation of CCTNS Core
Application Software provided by NCRB on a pilot basis (Phase I)
T1 + 6
3 Development and deployment of additional functionality (State Modules) that is scoped under CCTNS on a pilot basis (Phase I)
T1 + 6
4 Procurement, installation and commissioning of hardware (including PCs, peripherals, etc.),
communication infrastructure (routers, switches etc.) at police stations and higher offices including site preparation (Phase-I)
T1 + 6
5 Procurement, deployment and commissioning of required equipment at State Data Center (for all the phases) and DR site
T1 + 4
6 Capacity building for police personnel for all phases T1 + 9
7 Data migration and Digitization of historical data T1 + 5
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The roll-out of CCTNS in rest of the Police Locations of UT of Puducherry i.e. Phase II (3
months) and Phase III (3 months) will be done during a period of 6 months which will
include implementation of CAS, Installation & Commissioning of Hardware & Network
Infrastructure and training of police personnel.
Summary – Implementation Phases
Phase I – 6 months (Police Stations & Higher offices of Puducherry District)
Phase 2 – 3 months (Police Stations & Higher offices of Karaikal District)
Phase 3 – 3 months (Police Stations & Higher offices of Mahe & Yanam Region)
Total – 12 months (1 year)
Total Duration-1 year of Implementation with 2 years of maintenance
8 System Roll-out on a pilot basis T1 + 6
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CCTNS-Puducherry 4. Financial Details This section will provide detailed information on cost of each component along with a consolidated view of the budget
required for the implementation of this project. Overall Project funding is
Sl No
Funds Category 2009-10 2010-11 2011-12 Total (In Lakhs)
Centre State Total Centre State Total Centre State Total Centre State Total
1 Hardware Cost for Police Stations (CIPA)
2 Hardware Cost for Police Stations (Non CIPA)
3 Hardware Cost for Higher Offices
4 Site Preparation Cost- Police Stations (including CIPA)
5 Site Preparation Cost- Higher offices
6 Application Customization/Development Cost
7 Data Centre & Disaster Recovery Cost
8 Networking Infrastructure Cost
9 Networking Connectivity Cost
10 Handholding Support Cost
11 Project Management Consultancy Cost
12 Data Digitization Cost
13 Capacity Building Cost
14 Strengthening of Institution Cost (Training Centers)
Total
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4.1. Hardware Cost for Police Stations The table below provides a detailed break up of hardware required for Puducherry police stations. It covers 48 Police stations including 7-Non CIPA, 41-CIPA. Hardware Cost for Non CIPA Police Stations:
Items Qty Unit Cost
(In Lakhs)
Total
(In Lakhs)
Client Systems 4
HDD 160GB 1
Duplex Laser Printer 1
Multi-Function Laser
(Print/Scan/Copy) 1
UPS for 120min backup 1
2KVA Generator Set 1
16-Port Switch 1
Fingerprint Reader 1
Digital Camera 1
Electronic Pen 1
Antivirus 4
Operating System (MS-office) 4
MS office 4
Operational Expenses (for 3
years) 3
Any other NA
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Note:
In line to the provisioning of 2KVA generators for all the Police Stations under CCTNS and considering the various facts of
maintenance of the same, it may be proposed to MHA for considering the provisioning of Inverters to the identified
locations for CCTNS. The advantages of inverter over generator are discussed below:
Sl. No Generator Inverter
1. Operates on fuel Operates on battery power
2. Recurring cost of fuel and
maintenance
No recurring cost
3. Generator is comparatively costlier
than inverter
Cost effective in comparison to
generator
4. Requires periodical servicing Periodical servicing is not required
5. Manual operation for which a
dedicated manpower is required
Switch over from main line to inverter
happens automatically
6. Generates smoke and contributes to
noise pollution
No such kind of pollution is caused by
inerter
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CCTNS-Puducherry Hardware Cost for CIPA Police Stations
Explanatory Notes:
1. 41 police stations covered under CIPA have been excluded for personal computers and basic accessories. 2. Notification for VAC, PCR cell & Food Cell is provided at Annexure-7 3. Four personal computers for each station covered under CCTNS have been allocated.
4. Advanced equipments like Finger Print Reader, Digital Camera, Generator, Switch and Electronic Pen is allocated for CIPA police stations.
5. Unit cost of all items is as per the unit rates mentioned in the PIM guidelines. 6. Operational expenses of 0.12 lakhs are factored for 3 years as 0.36 lakhs.
Items Qty Unit Cost (In Lakhs)
Total (In Lakhs)
HDD 160GB 1
2KVA Generator Set 1
16-Port Switch 1
Fingerprint Reader 1
Digital Camera 1
Electronic Pen 1
Antivirus 4
MS office 4
Operating System 4
Operational Expenses 1
Total
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CCTNS-Puducherry 7. Detailed explanation of locations are provided in Annexure-1
4.2. Higher Offices Hardware Cost The table below provides a detailed break up of hardware required for Higher offices in Puducherry. It covers 5 locations
including, CRB, PHQ and District offices.
Higher Office Hardware Cost (In Lakhs)
OPE
Higher Offices PC UPS MFP Switch Operating System
Antivirus MS
office (Paper/Toner)
(3 Years)
Any Other
Total (In
Lakhs)
Centre 3 1 1 1 3 3 3 3 NA
Total 3 1 1 1 3 3 3 3 NA
Unit Cost
Centre
SDPO
Total
Centre 3 1 1 1 3 3 3 3 NA
Total 3 1 1 1 3 3 3 3 NA
Unit Cost
Centre
Circles
Total
Centre 4 1 1 1 4 4 4 3 NA
Total 4 1 1 1 4 4 4 3 NA
Unit Cost
Centre
CRB
Total
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Higher Offices
PC UPS MFP Switch Operating System
Antivirus MS office
OPE (Paper / Toner)
(3 Years)
Any Other
Total
Centre 10 10 10 0 10 10 10 3 NA
Total 10 10 10 0 10 10 10 3 NA
Unit Cost
Centre
Districts
Total
Centre 30 30 30 0 30 30 30 3 NA
Total 30 30 30 0 30 30 30 3 NA
Unit Cost
Centre
SHQ (Medium)
Total
Explanatory Notes:
1. 15 – Circles, 6-SDPOs, 7-SPs, 2 Districts, 1 – SSP (C&I), 1 PHQ and 1 SCRB are taken up for infrastructure
assessment. Detailed explanation of locations are provided in Annexure-1
2. Operational expenses of Rs 0.12 lakhs are factored for 3 years as Rs 0.36 lakhs.
3. Switches for District and PHQ have not been considered because both these offices will be having Leased
Line connectivity.
4.3. Hardware Cost for Jail, Finger Print Bureau & Police Control Rooms
Total Cost (In Lakhs) Sl No.
Items Jail & FPB
Control Rooms
Unit Cost (In Lakhs) Jail & FPB Cont Room
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CCTNS-Puducherry 1 Client Systems 1 3
2 16-Port Switch 0 1
3 Antivirus 1 3
4 Operating System 1 3
5 MS-office 1 3
Total
4.4. Summary of Hardware Cost
Summary of Hardware Cost
Offices Qty (no.) Cost
Calculated (In Lakhs)
Total Cost (In Lakhs)
Police Station (Non CIPA) 7
Police Station (CIPA) 41
Sub Divisions/SP Offices 14
Circles 15
District 2
SHQ 1
CRB 1
Jail 4
Finger Print Bureau 1
Police Control Rooms 4
Total
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4.5. Site Preparation Cost for Police Stations & Higher offices
OFFICES
No of Offices
Unit Rate (In Lakhs)
Total (In Lakhs)
Police Station (Non CIPA) 7
Police Station ( CIPA) 41
SDPO 14
Districts 2
Circles 15
SHQ- Medium 1
CRB 1
Total 81
Note:
1. Site Preparation Cost for Police Stations (CIPA & Non CIPA)
2. Site Preparation Cost for Higher offices & other offices is
3. Please refer Annexure –1 for more details of Police Stations.
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4.6. Networking Infrastructure Cost Network Infrastructure Cost for all Police Locations:
Networking Infrastructure
Items Qty (No. of locations)
Unit Rate (Lakhs) Total (in Rs Lakhs)
Routers at Sites (1yr warranty)
42
Modem Pair(Broadband) 42
Switch (1yr warranty) 5
AMC @ 10% (for 3 years)
Total
Network Connectivity cost for all police locations:
Cost Estimates for Network Connectivity (for 3 years)
Category Police Stations+
Sub
Divisions+ Circles
Districts + PHQ + CID/ Crime Branch/Special Branches + Jail + Finger Print Bureau +
SCRB + Control Rooms + Training centers
Unit Rate for 3 years (in lakhs.)
Total (in lakhs.)
Broadband 0 10
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CCTNS-Puducherry Leased Line (including router, modem & switch)
0 9
Networking from DC to DR for 3 years
Total
Explanatory Notes:
1. All locations covered under CCTNS are provided with networking infrastructure.
2. Internet Service Provide for CCTNS project & PSWAN project is BSNL. Therefore for business continuity any
other major internet service provider (Reliance, Airtel, Tata etc.) based on the feasibility on all locations may
be considered for secondary connectivity for CCTNS Project.
3. Please refer Annexure- 2 for details of collocated offices for Network Infrastructure.
4. Network Connectivity from Data Center to Disaster Recovery Centre is Considered per years as per Rates
mentioned in BSNL website).
5. Routers have not been provisioned for Jail & finger Print Bureau because one 1 computer will be provided
to these offices.
6. Leased line connections will be given to those offices where no. of computers will be more than 10.
7. Following offices will be given Leased Line & Broadband connectivity.
Sl No Leased Line Locations
1 District Training Center,
Puducherry
2 DGP Office (SHQ) NO.4, Dumas Street, Puducherry - 1.
3 CID Complex, Puducherry
4 CRB Training Centers
5 SSP (HQ), Puducherry
6 SSP (KKL) office, Mari Amman Koil St., SSP Quadrangle, Karaikal
7 District Training centers, KKL 8 SP (North) , Puducherry
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CCTNS-Puducherry Broadband Locations
SP Mahe
SP Karaikal
Administrative block, Puducherry
Control Room, Mahe
Control Room, Yanam
Jail - Puducherry, Karaikal, Mahe , Yanam
Total-10 offices
4.7. Capacity Building Cost The tables below provide detailed break up of Capacity Building required at Puducherry.
Year-wise Cost Estimates for Capacity Building (Training of Personnel)
2009-10 2010-11 2011-12 Total Cost
Training Program Cost per Unit (Rs.)
Qty Amt Qty Amt Qty Amt (In Lakhs)
Awareness and sensitization of
benefits of IT 0 0 80 0 0
Basic Computer Awareness
(Level-I) 0 0 2080 0 0
Role based training for
application users (Level-II) 0 0 2080 0 0
9 Police Training school, Puducherry
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CCTNS-Puducherry Training of Trainers 0 0 55 0 0
System Administration &
Support Training 0 0 67 0 0
Total
Explanatory Notes:
1. As Puducherry police department do not have adequate technical staff, it is recommended that Basic Computer training needs to be provided to all Police personnel. The percentage for Group B has been raised to 15% and that of Group C to 20% to cover more staff in these training areas.
2. Special Group – This group will be formed with personnel who show special/keen interest in learning computers and related technology.
3. As suggested by the State Mission Team, the Basic Computer Training will be imparted to all Police Personnel for effective implementation of CCTNS Project in UT of Puducherry.
4. Increase in the Capacity Building Cost , being a small police force, the overall strength tunes to 2600 incorporation all levels and their posting also inter transferable between police station & other units. The Training syllabus given was classify into two levels (Level-I is MS-Office & Level-II s CCTNS Software & Data Base Management. The cost workout per head through the state owned Co-operative Training Institute as found to be highly minimal Per head per level inclusive of course material, Examination & Certification. The above training was outsourced as the training initiated well in advance before appointing System Integrator & no infrastructure available at Puducherry Police.
Cost of Training Infrastructure (Strengthening of Training centers)
Sl No.
Infrastructure needed PTS SCRB Pondicherry Karaikal Mahe Total Units
Cost per Unit
Total Cost (in Lakhs)
Distance from HQ HQ 170Km 700 Km
Police Personnel 2750 200 90
1 Desktop (OS Preloaded) 30 25 30 25 10 120
2 MS-office & Antivirus 30 25 30 25 10 120
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CCTNS-Puducherry 3 Multi Function Printer
(MFP) 1 1 1 1 1 5
4 LCD Projector 1 1 1 1 1 5
5 Screen 1 1 1 1 1 5
6 White Board 1 1 1 1 1 5
7 UPS cum Inverter (120 minutes backup)
1 1 1 1 1 5
8 Inverter (fans & Tube lights)
1 1 1 1 1 5
9 Finger Print Reader 2 2 2 2 1 9
10 Digital Camera 1 1 1 1 1 5
11 Web Camera 30 25 30 25 10 120
12 Electronic Pen 2 2 2 2 1 9
13 Operational Expenses 1 1 1 1 1 5
14 Site Preparation 1 1 1 1 1 5
Total
Explanatory Notes:
1. Puducherry police department would like to set up 4 new training centers for the UT. Puducherry is geographically separated units. Considering the diversity in locations and practical constraints for police personnel to attend training, separate infrastructure for all the 5 locations has been recommended
2. The above recommended hardware for infrastructure of Training Centers are as per the Director General of Supply &Disposals (DGS&D).
3. Generator is specifically avoided because of cumbersome maintenance in terms of fuel & other recurring cost. 4. Site Preparation will include the Electrification, Computer Table & Chair for each Computer. 5. Since the existing Police Training school is not able to cater the training requirements of large no. of Police force at
UT of Puducherry and as per the MHA guidelines, the State Empowered Committee has proposed 4 new training
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CCTNS-Puducherry centers including 2 District Training Centers at Puducherry & Kairkal. The proposed training centers at the following locations of UT of Puducherry.
Sl No
Proposed Training Centers
Location Reason Police Strength
1. District Training Center Puducherry (HQ)
Due to large no of Police Personnel at Puducherry
2500 (Apprx)
2. District Training Center Karaikal (HQ) A DTC is provisioned as per MHA Guidelines
200 (Apprx)
3. Crime Records Bureau
Puducherry It is provisioned as per MHA Guidelines
-
4. PTS Mahe Due to Long Distance from
Puducherry (700 KM)
90 (Apprx)
4.8. Data Digitization Cost A onePtime digitization effort to migrate the data of last ten years across the police stations into the system is required. The table below provides the no. of records to be digitized and the cost of digitization of these records.
Item Description Volume (Approx)
Unit Cost
Cost
1 FIR (Cases) 60,000
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CCTNS-Puducherry 2 Registers 35,000
Grand Total
Explanatory Notes:
1. 53,792 records are the actual number of FIRs that needs to digitize. This value has been extrapolated to 60,000 to ensure that all the FIRs that would be registered before the project goes live are also digitized.
2. Register details are obtained from police stations in Puducherry and the same has been projected for the entire UT. 3. Even though the registers differ in size and number of pages, 100 pages are considered for each unit cost. 4. Quality Assurance during Data Digitization is explained in Annexure 5 5. Details of registers taken up for digitization are provided in Annexure 6.
4.9. Handholding Support Cost
A provision for handholding support for the Police Stations has been made for six months. The table below provides the
cost of handholding support as per norms provided by MHA.
Cost Estimates for Handholding Support (for 6 months) for Puducherry
Items No of Police Stations
Unit Rate (in Rs. For 6 months)
Total (In
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125 Project Implementation and Monitoring Report
CCTNS-Puducherry Lakhs)
One Manpower resource per police Station
48
Total Cost for Hand holding Support
Explanatory Notes:
1. Handholding support is required for all the police stations in Puducherry
2. Puducherry police department do not have adequate technical staff in the department, hence 6
months of handholding support is recommended for all the police stations
3. Unit cost for handholding support is as per the guidelines.
4.10. Project Management Consultancy Cost
Technical Consultants for Business Process Reengineering, StatePspecific DPR and proposal creation, StatePspecific
customization requirements, Project Management, Implementation Strategy and frameworks, Best Practices Survey,
monitoring of SI and other purposes at various stages are proposed to be engaged during planning, execution,
monitoring, and assessment activities of the Project. The table below provides the cost of Project Management
Consulting including SPMC and SPMU.
Cost Estimates Breakup for SPMU and SPMC
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126 Project Implementation and Monitoring Report
CCTNS-Puducherry Unit Members Cost/ Man
month[1] (in Rs. Lakhs)*
Resource Utilization Period (in Man months)
Total Cost (in Lakhs)
1st Year 2nd Year
3rd Year
Project Manager
Procurement Consultant
Technical Expert
Change Mgmt & CB Expert
Process Consultant
Sub Total Cost for SPMU
Out of Pocket Expenses based on actuals subject to a maximum of 15%
Service Tax @ 10.3 %
Total Cost (in Rs. Lakhs)
Cost of SPMC
Total Cost (in Rs. Lakhs)
* The rates of Consultants quoted above are as per the NICSI rate card as of 4th Oct 2010
Explanatory Notes: The State Project Management Unit (SPMU) would function for a period of three years, of which the first year would be to
manage the implementation of the project and for two years after that, SPMU would function as a management support
for the project. The SPMU would include the following members:
Project Manager: Overall management of the project would be done by the Project Manager for a period of 36 months.
The first 12 months would be focused on managing the implementation of the project. And for the next phase, i.e. the
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127 Project Implementation and Monitoring Report
CCTNS-Puducherry support phase, the project manager would be performing the tasks of Performance Evaluation, Best Practices Survey,
Implementation of GPR, SLA monitoring, Monitoring of refresher trainings etc.
Procurement Consultant: The Procurement Consultant would assist the UT for the procurement of hardware and other Non
IT infrastructure required to make the project operational. He role would be crucial during the first 6 months of the
implementation to ensure that hardware is available and functional in all the locations During the second and third
years he would be more involved in support activities for procurement related to hardware failure, ensuring anti-virus
updates, assessing the effectiveness of AMC.
Technical Expert: The Technical expert would monitor the implementation of the Data Center and the Data Recovery
Centre required for the project. Once the implementation is done, the technical expert would need to the conduct the
required IT audit and acquire the required certifications for the Data Center (DC) and Disaster Recovery (DR) Centre. Also
in case, the SWAN and State Data Centre (SDC) are operational in the UT, the technical expert would assist in integration
and shifting the application to the same. The total man months visualized for the technical expert is 14 months, of which 6
months would be utilized during the period of implementation and 1 month each year during the support phase (spread
across the year / part-time).
Change Management & Capacity Building expert: The Change management expert would facilitate and coordinate the
Change management programs envisioned in this project. The training programs required to be conducted by the SI as a
part of this project would also be coordinated by the Capacity Building expert. The Change management expert would
be functioning for a total of 11 months, of which the implementation year would be dedicated 6 months and support
phase would include a time frame of 3 months for the second year and 2 months for the third year.
Process Consultant: The Process Consultant would be responsible for verifying the functionality of CAS (state) processes
with the actual process of the department. Any deviation from the actual process, or change required in the application
would be highlighted by the Process Consultant and would be informed to the CAS (state) / SI as the case may be.
Further to this any change requirement would also be informed to CAS (state)/ SI from time to time. The Process
Consultant would be functioning for a total of 18 months, of which 12 months would be utilized for the implementation
period (1st year) and 3 months each for the two years in the support phase.
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128 Project Implementation and Monitoring Report
CCTNS-Puducherry 4.11. Data Centre & DR Site Cost State Empowered Committee has decided to use the State Data Centre (SDC) developed by the IT department. No
separate data center will be budgeted for CCTNS project. However, considering the mission criticality of the CCTNS application, the storage and server costs allocated under the CCTNS would be utilized by the UT.
Cost Estimates for Data Centre at State/UT
Items
Qty
Unit Rate(in
Rs.
Lakhs)
Total(in Rs.
Lakhs)
Data Center Storage Cost 1
Disaster Recovery (DR) Storage Cost 1
Data Center Server Cost 2
DR Center Server Cost 2
Automated Tape Library (ATL) for Data Center
Fibre Cabling and Networking items for Data Centers and DR
Centers
Software for Data Center and DR Center
AMC (@ 10% for 3 years)
Outsourced manpower for Data Centres 2nos. X 3shifts for 4
yrs., with 10% increase in cost / year
Total
Explanatory Notes: 1. The unit rates of server and storage are the standard rates as per the guidelines.
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129 Project Implementation and Monitoring Report
CCTNS-Puducherry 4.12. Additional Customization / Development Cost The table below provides the cost of CAS customization and any additional software application development -
Cost Estimates for Additional Customization / Development
Items No. of
Resources
used
Total Man
Month
Man month
Rate (In
lakhs)
Total
(In lakhs)
CAS Customization 5 20
Application Development 4 26.73
Maintenance (15% of App
Dev)
Total
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130 Project Implementation and Monitoring Report
CCTNS-Puducherry Application Development Cost: Detailed break-up of State Specific module to be prepared by System Integrator at UT of Puducherry
Man Months Efforts Name of the Module
Num
ber of Fo
rms
Avera
ge o
f fo
rm type
Stu
dy o
f SR
S a
nd
System
Requirem
ents
Pre
para
tion o
f Te
chnic
al Design &
Data
base
Codin
g o
f M
odule
s
Inte
gra
tion
Qualit
y A
ssura
nce
Docum
enta
tion
Imple
menta
tion
Tota
l
Information and General Requirements Module
15
Issue of Certificates Module
30
Cyber Crime and Mobile Crime Module
30
FRRO Module 20
Reporting Module 32
Personnel Information System (PIS)
27
Integration Module 27
Total Man Months
Unit Rate
Total Value
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131 Project Implementation and Monitoring Report
CCTNS-Puducherry
Estimated number of forms/screens
Man Days Required
Simple
Moderate
High Total Simple
Moderate
High
Total Average
Information and General Requirements Module
12 3 0 15 24 9 0 33
Issue of Certificates Module 15 15 0 30 30 45 0 75
Cyber Crime and Mobile Crime Module 15 5 10 30 30 15 50 95
FRRO Module 10 5 5 20 20 15 25 60
Reporting Module 7 10 15 32 14 30 75 119
Personnel Information System (PIS) 15 0 12 27 30 0 60 90
Integration Module 5 2 20 27 10 6 100 116
Customization and integration Components
10 5 22 37 20 15 110 145
89 45 84 218
Norms (Man days/Per Form)
Simple 2
Moderate 3
High 5
Base Data
No of Days required for coding and testing a form 5
SRS Preparation 20%
Technical Design 10%
Coding 20%
Integration 10%
QA 10%
Documentation 10%
Installation & Implementation 20%
100%
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132 Project Implementation and Monitoring Report
CCTNS-Puducherry
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133 Project Implementation and Monitoring Report
5. Conclusion and Way Forward
Project Implementation and Monitoring Report concludes the design phase of
CCTNS project for the Union Territory. The report contains all vital information
required for implementation of CCTNS project in the Union Territory of
Puducherry.
This deliverable would be forwarded to NCRB with funding request for the
project. It is deemed that NCRB would evaluate the deliverable. The UT would be
pleased to provide any further information / clarification asked by NCRB.
Assuming, that the report would be approved by NCRB, the UT would now
commence with the preparation of Request for Proposal document for Selection
of System Integrator for the UT.
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134 Project Implementation and Monitoring Report
Annexure 1 – Implementation Locations
Overall Implementation Locations
Offices No. of units
Police Stations 48
SDPO 6
Districts (SSP off) 2
Circles 15
SHQ 1
CRB 1
SSP office (C&I) 1
Training Centers 5
Jail 4
Finger Print Bureau 1
SP 7
Control Rooms 4
Total 95
Implementation will be done in the following Police locations (District, SDPO, and
Circles & Police Stations):
DISTRICTS/REGION SDPO CIRCLES POLICE STATIONS
Non CIPA Police Stations
VAC
FOOD CELL
PUDUCHERRY
EXCISE
EXCISE KARAIKAL
FOOD CELL
MAHE EXCISE
YANAM EXCISE
CIPA Police Stations
GRAND BAZZAR GRAND BAZAR
MUTHIALPET
LAWSPET LAWSPET
KALAPET
PUDUCHERRY NORTH
ORLEANPET ORLEANPET
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135 Project Implementation and Monitoring Report DISTRICTS/REGION SDPO CIRCLES POLICE STATIONS
ODIENSALAI
AWPS
SP PCR CELL PCR CELL
SP TRAFFIC TRAFFIC
SP CID CID
MUDALIARPET MUDALIARPET
REDDIYARPALAYAM
D’ NAGAR D’ NAGAR
METTUPALAYAM
VILLIANUR
MANGALAM PS
AWPS
SOUTH
VILLIANUR
TRAFFIC
ARIYANKUPAM ARIYANKUPAM
THAVALAKUPPAM
BAHOUR BAHOUR
KIRUMAMPAKKAM
NETTAPAKKAM NETTAPAKKAM
THIRUBUVANAI
THIRUKKANUR
KATTERIKUPPAM
RURAL
THIRUKKANUR
SEDARAPET PS
TOWN
KOTTUCHERRY
AWPS
TRAFFIC
TOWN KKL
PCR CELL
TR PATTINAM TR PATTINAM
NERAVY
THIRUNALLAR
NEDUNGADU
KARAIKAL KARAIKAL
THIRUNALLAR
COASTAL
MAHE MAHE MAHE MAHE
PALLORE
YANAM YANAM YANAM YANAM
PCR CELL
2 6 15 48
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136 Project Implementation and Monitoring Report
Note:
1. Since FIR is being registered at Excise Police Stations at UT of Puducherry. It is
requested to consider it as Implementation Location under CCTNS Project.
2. Mahe & Yanam should not be considered as Districts. They are only regions.
3. PCR Cell, CID and Traffic Police Stations do not come under any Circle. They
come under their respective SP offices.
4. Police Stations such as Excise, Vigilance & Anti-corruption Cell (VAC), Food
Cell, Protection of Civil Rights (PCR) Cell and Traffic are registering Criminal
Cases on routine basis and prosecuting the offender before Court as like as
Law & Order Police Stations. The prosecution before the Court could not be
otherwise it is declared as Police Stations.
5. Notification for VAC, PCR cell & Food cell has been provided at Annexure-7
Other Higher offices:
DISTRCITS OTHER OFFICES NO.
POLICE HEAD QUATERS
1
CRIME RECORDS BUREAU
1
FINGER PRINT BUREAU 1
JAIL 1
CONTROL ROOMS 1
SSP (C & I) 1
TRAINING CENTERS
(PTS, CRB & DTC)
3
SP CID 1
SP PCR CELL 1
SP FOOD 1
SP VAC CELL 1
SP SB 1
SPSIGMA 1
PUDUCHERRY
SP PTS 1
JAIL 1
CONTROL ROOMS 1
KARAIKAL
TRAINING CENTER 1
JAIL 1
CONTROL ROOMS 1
MAHE
TRAINING CENTER 1
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137 Project Implementation and Monitoring Report DISTRCITS OTHER OFFICES NO.
JAIL 1 YANAM
CONTROL ROOMS 1
TOTAL 24
Annexure 2- Locations Identified for Network connectivity (Co-
located offices)
Circle Inspector Office 15
Police Stations 45
SP offices 7
SDPO 6
SL Name of the PS/Office Postal Address of the PS / Office
1. Grand Bazaar PS
2. Circle Inspector Office Grand Bazaar
J.N. Street, Puducherry-605 001.
3. Muthialpet PS M.G. Road, Muthialpet, Puducherry – 605 003.
4. Solai Nagar OP Solai Nagar, Puducherry
5. Lawspet PS
6. Circle Inspector Office
Laswpet
Main Road, Lawspet, Puducherry – 605 008.
7. Kalapet PS East Coast road, Kalapet, Puducherry -
8. Orleanpet PS
9. Office of the SSP(L&O) Pondicherry
Maraimalai Adigal Salai, Orleanpet, Puducherry-
10. Circle Inspector Office Odiansalai
11. Odiansalai PS
Bussy Street, Puducherry – 605 001
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138 Project Implementation and Monitoring Report 12. CID PS
13. Office of the SP(HQ)
14. Office of the SP(SB)
15. Office of the SP(SIGMA)
16. Office of the SP(CID)
17. Crime Records Bureau
18. Finger Print Bureau
19. Foreigners Registration Office
20.
21. DGP Office
22. Secretary Office
23. Personal Assistant office
24. DIG office
25. Reader Office
26. Office of the MTO
27. Office of the SSP(HQ)
28. Reader Office
29. Office of the SSP(C&I)
30. Reader Office
31. Control room
32. Office of the SP(MT)
33. Office of the SP(Wireless)
34. Office of the Inspector (SIGMA)
NO.4, Dumas Street, Puducherry - 1.
35. Office of the SP(HG)
36. Traffic PS, Puducherry
Office of the SP (Traffic) 37.
Puducherry
J.N. Street, Puducherry 605 001.
38. AWPS, Puducherry
39. Office of the SP(North) J.N. Street, Puducherry 605 001.
40. SP PCR Cell
41. PCR Cell, Puducherry
Iyyanar Koil Street, Orleanpet, Puducherry
42. SP VAC
43. VAC, Puducherry MG Road, Muthialpet, Puducherry
44. Excise, Puducherry 100 feet Road Ellaipillaichavady, Puducherry
45. Office of the SP(PTS)
46. Office of the Inspector
(Welfare)
Gorimedu, Puducherry
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139 Project Implementation and Monitoring Report 47. Training Halls
48. D’ Nagar PS
49.
50.
Circle Inspector Office D’ Nagar
Kamaraj Salai, Gorimedu, Puducherry – 605 006.
51. Mettupalayam PS Vazhudavur Main Road,
52. Office of the SP (South) Mettupalayam, Puducherry – 605 009.
53. Reddiarpalayam PS Villupuram Main road, Reddiarpalayam, Puducherry 605 010.
54. Villianur PS
55. Circle Inspector Office
Villianur
56. Traffic PS Villianur
57. AWPS Villianur
South Car Street, Villianur, Puducherry-605 110
Uruvaiaru main road 58. Mangalam PS
Mangalam, Villianur.
59. Food Cell PS
Office of the SP(Food Cell) 60.
Puducherry
Villianur Main Road, Reddiarpalayam,
61. Mudaliarpet PS
62. Circle Inspector Office Mudaliarpet
Cuddalore Main road, Mudaliarpet,
Puducherry – 605 004.
63. Ariyankuppam PS
64. Circle Inspector Office
Ariyankuppam
Cuddalore main road, Tollgate, Ariyankuppam, Puducherry 605 007.
65. Thavalakuppam PS Cuddalore Main road,
Office of the SP(Rural) Thavalakuppam, Puducherry 605 007 66.
Puducherry
67. Bahour PS
68. Circle Inspector Office
Bahour
North Car St., Bahour, Puducherry – 607 402
69. Kirumampakkam PS Cuddalore Main road, Kirumampakkam, Puducherry 607 402
70. Nettapakkam PS
71. Circle Inspector Office Nettapakkam
Main road, Nettapakkam,
Puducherry.
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72. Thirubuvanai PS Main Road, Thirubuvanai, Puducherry
73. Thirukkanur PS
Circle Inspector Office 74.
Thirukkanur
Thiruvannamalai Road, Thirukkanur, Puducherry 605 501.
75. Katterikuppam PS Katterikuppam, Puducherry
Mailam Main road, 76. Sedarapet PS
Sedarapet.
77. Mahe PS
Circle Inspector Office 78.
Mahe
Tellecherry Road, Mahe
79. Office of the SP(Mahe)
80. Special Branch Cemetery Road, Mahe
81. Palloor PS Palloor, Mahe
82. Yanam PS
Circle Inspector Office 83.
Yanam
84. PCR Cell Yanam
Yanam
85. Karaikal Town PS
Circle Inspector Office 86.
Karaikal Town
Bharathiyar Street, Karaikal – 609 602
87. Office of the SSP(Karaikal)
88. Office of the SP(Karaikal)
89. PCR Cell PS
90. Special Branch, Karaikal
91. Central Control Room
92. AWPS, Karaikal
93. Traffic PS Karaikal
Mari Amman Koil St., SSP Quadrangle, Karaikal – 609 602
94. Food Cell PS MMG, Nagar, Karaikal
95. Kottucherry PS Karaikal Main road, Kottucherry, Karaikal
96. Nedungadu PS Kamaraj Salai, Nedungadu, Karaikal
97. T.R. Pattinam PS Nagore Main road,
Circle Inspector Office T.R. Pattinam, Karaikal 98.
T.R. Pattinam
Neravy Salai, Neravy, 99. Neravy PS
Karaikal – 609 604.
100. Coastal PS, Karaikal Beach Road, Fatima Nagar, Karaikal 609 602.
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141 Project Implementation and Monitoring Report 101. Thirunallar PS
Circle Inspector Office 102.
Thirunallar
North Car Street, Thirunallar, Karaikal 609 607
Remaining Offices for Network Connectivity:
Region Other Office Connectivity
District Training Centre Leased Line proposed Puducherry
Jail Broadband Proposed
District Training Centre Leased Line proposed
Excise Police Stations Have Broadband
Karaikal
Jail Broadband Proposed
Police Training school Leased Line proposed
Excise Police Stations Have Broadband
Control Room Broadband Proposed
Mahe
Jail Broadband Proposed
Excise Police Stations Have Broadband
Jail Broadband Proposed
Yanam
Control Room Broadband Proposed
Annexure 3 – Region wise Strength of Police Personnel identified
for CCTNS Project. Designation/Post Puducherry Karaikall Yanam Mahe Total
DGP/IGP 1 1
DIGP 1 1
SSP 3 1 4
SP 14 3 1 1 19
Group A 25
Inspector 49 5 2 2 58
Sub Inspector 93 24 3 3 123
Assistant Sub Inspector 139 3 2 2 146
Group B 327
Head Constable 308 47 7 9 371
Police Constable 1506 203 48 75 1832
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Women Police Constable 6 4 10
Group C 2213
Total Police Strength 2565
Annexure 4 – Detail Functional Specification Requirement
Registration Module Complaint and FIR Management Service
Scope To register Cognizable, Non-Cognizable offence and other
complaints
User Complainant (Can either be citizen or police officer)
The system should allow the defined user to access the Complaint
Management application and display the digitized format of the
complaint register
Functionality
The system should provide for complaint specific templates
User Police officer (SHO/IO/Head Constable)
The system should provide the user to refer to the existing
repository of previous complaints before responding to the
complaints
The system should enable the designated officer to update the
General Diary after updating the complaint
Biometric device should be integrated with the system for
capturing fingerprints and storing the details in the database
The police personnel should be able to assign acts, sections, and
local Acts while recording the complaint
The police personnel should also be able to provide any
information specific to the assigned acts/sections/local acts
The System should be able to decide if a complaint is of type
cognizable or non-cognizable based on the acts and sections
(CrPC, IPC, and local)
The system should provide for a separate notes or remarks section
to be appended along with the complaint
Functionality
If the user chooses to ‘Save and Quit’, then the User should be
able to go through multiple iterations on the complaint
(MPR/UDR/Deserter’s Case) initiated. The user should be able to
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143 Project Implementation and Monitoring Report export the report to a PDF, Word or Excel. The complaint should
be saved
If the user chooses “Save and Create FIR”, then an FIR number
should be provided to the complaint. User should be able to save
and proceed to generate a report for FIR. The complaint should
be saved or submitted and assigned to an investigation officer.
The investigation process should be started
After the FIR number is generated the system should allow
updating the following according to case:
• Part 1 Register
• Part 3 Register
• Loose Leaf Index
• Name war Index
• Ex Convict Register
• Finger Print Serial No.
• Village Crime Register
• Volume No. Page Sl. No
• Information Sheet No.
• Date of dispatch
The system should provide for submitting the FIR to the following:
• Complainant
• Court
• SP office
• CRB
• Filed in case file and counter file
In case of heinous crime:
• D.M /S.D.M [Collector (Revenue)/Sub-Collector(Revenue)]
• D.G.P
• I.G
• S.S.P (L & O)/ (C & I)
• SP
• S.P Traffic (Press Relation officer)
• CRB
If the user chooses to “Save and Create NCR (Non cognizable
report)”, then User should be able to save and generate an NCR
and the system should update the NC Register accordingly
If the court does not give permission to file FIR for non cognizable
offences, then the system should give NC disposal to the case
and record in the concerned register
If the user chooses to “Save and Create Complaint Report”, then
User should be able to save and generate a report for specific
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144 Project Implementation and Monitoring Report complaint type
If the user chooses to “Generate and Zero FIR”, then System
should prompt the user to update the status of Zero FIR generated
by prompting user to enter the name of the Police Station to
which FIR is assigned. User should be able to assign the report to
the relevant police station and fill in the details. System should
notify the relevant police station
If the user chooses to “Save and Create Juvenile Crime Report”,
then User should be able to save and generate a report for
Juvenile Crime
If the user chooses to quit without saving, then System should not
save the changes made after login and returns to the previous
screen (Case Specific Details form)
If the user chooses to close complaint, then System should assign
status ‘closed’ to the complaint. Save and close (without
generating the report)
If the user chooses to create report and close the complaint, then
System should save the complaint, generate report and close the
complaint.
If the user cannot close the complaint, if there is an erroneous
situation (for example – the reason for closing the complaint is not
given), then Pop up with the error message should be displayed
There should be a provision in the system to enable the
concerned officer to give approval before an FIR is issued
Linking and delinking of complaints should be provided by the
system
The system should allow the user to assign the FIR to other police
personnel
System should allow for Duplicate complaints to be merged
User Police Department, CRB
Functionality The system should be able to generate following reports for
complaint services including following information ,
• Report on FIR day wise, month wise – Total no. of FIRs,
name of the complainant, FIR type, location of the
complaint filed, no. of out of jurisdiction FIRs, number of
non cognizable offenses, number of non cognizable
offenses approved/rejected for FIR, FIR assigned to, time
period allocated to each FIR
Pétition Management Service
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145 Project Implementation and Monitoring Report Scope This Application will cater to any petition for No Objection
Certificate (NoC) for Job, NoC for Vehicle theft, NOC for vehicles,
NoC for Lost cell phone, License for arms, Processions etc.
User Petitioner
The system should allow the defined user to access the Petition
Management application and display the digitized format of the
petition register
The system should have the provision for assigning petitions to
concerned police officer
The system should provide for petitions specific templates
Functionality
The system should allow the user to fill up the petition register
through key board inputs and do the following –
• Save the information and not submit in case the user wants
to modify it later
• Checks the correctness of information – text type, etc
before confirming completeness of the information.
Highlight the gaps in information to the user in case the
fields – mandatory as well as optional are not filled
• Allow the user to submit the completely filled information
on the digitized version of the petition register
User Police officer
The system should allow the defined user to access the Petition
Management application and display the digitized format of the
petition register
The system should provide for a separate notes or remarks section
to be appended along with the petition
The system should have the provision for assigning petitions to
concerned police officer
The system should provide for petitions specific templates
Functionality
The system should allow the user to fill up the petition register
through key board inputs and do the following –
• Save the information and not submit in case the user wants
to modify it later
Union Territory of Puducherry Wipro Consulting Services
146 Project Implementation and Monitoring Report • Checks the correctness of information – text type, etc
before confirming completeness of the information.
Highlight the gaps in information to the user in case the
fields – mandatory as well as optional are not filled
• Allow the user to submit the completely filled information
on the digitized version of the petition register
The system should provide the user to refer to the existing
repository of previous petitions before responding to the petitions
The system should allow users at the following level to access and
accept petition from the citizens –
• SI
• CI
• SSP
• DGP
Further, the system should allow the user as per the defined
hierarchy – from higher level to lower level to direct the petition
request for action
The system should allow the designated officer to allocate officer
to undertake action on the petition request and direct the
workflow to the identified user
The system should allow the user – designated officer to access
the information pertaining to specific petition request made
The system should allow the designated officer to key in, upload
relevant information document related to inquiry / action taken
by him on the petition request
Linking and delinking of petitions should be provided by the
system
System should allow for Duplicate petitions to be merged
The system, upon successful submission of inquiry / report by the
designated officer, should direct the workflow to the approving
authority for verification and approval purpose
The system should allow the verification authority to view and
approve / reject and reassign the petition request:
• View and approve in case of a valid petition
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147 Project Implementation and Monitoring Report • Reject the petition in case it is an invalid petition
• Reassign the petition to another personnel in case it falls
outside jurisdiction
The system should provide the user to entrust/re-entrust the
petition and close the Petition
The system should allow the user to generate the certificate or
report or permission or the response to the petitioner
User Police Department, CRB
Functionality The system should be able to generate following reports for
petition services including following information –
• Report on petition day wise, month wise – total no. of
petitions, name of the petitioner, Petition type, location of
the petition, no. of out of jurisdiction calls, number of
petitions approved/rejected/reassigned, Petition assigned
to, time period allocated to each petition
• Status report on petition redressal status – Petition assigned
to, Petition at which level, Petition approval/ rejection level
wise
PCR Call Interface and Management Service (Emergency Response)
Scope Some Complaints are registered through the Central Police
Control Room at the State Headquarters that is accessible to the
public through Emergency Contact number (100). The system
should provide an interface for the Police Control Room
personnel to capture the call and caller details in the Complaint
Management System. This functionality can be integrated with
the current project on modernization of control room in
Puducherry.
User PCR / Police Station
The system should provide an interface for the Police Control
Room personnel to capture the call and caller details in the
Complaint Management System through a “quick capture
complaint form” along with the timestamp
All the unanswered calls and the call/caller details should be
displayed to the user
Functionality
System should provide a unique number to each call and
sequentially order all the calls
Union Territory of Puducherry Wipro Consulting Services
148 Project Implementation and Monitoring Report The system should allow the user to answer /respond to the call
through the user interface
There should be a provision for recording all the calls in PCR
The system should have a search option to refer to the existing
database of complaints prior to any action on new complaints
The system should provide for a separate notes or remarks section
to be appended along with the complaint
The system should provide for identification and transferring of
within jurisdiction complaints to appropriate police station, patrol
vehicle
The system should allow provision to the responder to fill in action
taken report
The system should provide for linking of complaints to already
existing registered complaints (if any)
The GPS shall be used to identify the closest ‘PCR’ and Patrolling
Vehicle to the caller/incident location. The Updated Map shall be
used for location identification.
The Call details shall be sent to the other agencies like Blood
Bank, Disaster Management team, Hospitals, Fire Station near to
the Emergency location nearest to the Caller/incident location
through SMS/Message Alert.
User PCR/Police Station, CRB
Functionality The system should be able to generate following reports for
emergency services including following information –
• Report on emergency day wise, month wise – total no. of
emergencies, Type of emergency, name of the caller,
location of the caller, no. of out of jurisdiction calls, number
of approved/rejected/reassigned calls, Call assigned to
Investigation Module
Investigation Management Service
Union Territory of Puducherry Wipro Consulting Services
149 Project Implementation and Monitoring Report Scope The service shall enable the police personnel to process the
complaints through capturing the details collected during
the investigation process that are required for the
Investigation Officer (IO) to prepare a final report
User Administrator
System should associate pre-defined tasks / activities that
are required during the investigation to the case. The tasks /
activities should be customizable by the administrator to the
type of the case under investigation. The user should be
able to add / modify tasks / activities to the pre-defined list
associated with the case. The administrator should be able
to add / modify the super-set of tasks / activities defined in
the system and make them default to a case type
All IOs and no of cases/type of cases currently being
handled by them shall be displayed. Suggestion of the best
IO will be suggested by the system based on experience
and success ratio of IO
Functionality
System should allow the user to prepare, preview, print
requests/forms that are sent to external agencies (FSL, FPB,
hospitals, RTA etc.,) for expert opinion. The request/forms
should be made available to the user as templates that are
managed (created/edited) through administration
functionality
User Investigating Officer (IO)
The system should provide for customized templates/ forms
based on complaint type under investigation
Functionality
The system should allow the user to capture the details of
the investigation based on complaint type:
Indicative details captured during investigation are given
below.
• Crime scene details
• Victims Details
• Accused Details
• Witness Details
• Property Details (stolen/seized)
• Evidence details
• Forensics details
• Weapon details
• Injured/Deceased details
• Insurance details
• Bomb details
Union Territory of Puducherry Wipro Consulting Services
150 Project Implementation and Monitoring Report • Vehicle involved
• Medico Legal Case Details
• Other details in the Crime Details Form
The system should provide for recording the statement from
victim/injured
The system should provide for raising requisition letter for the
assistance of forensic aids
The system should allow recording of Talaash form (only for
CRB), look out notice, photo of the victim in case the victim
is deceased
System shall send the missing person detail sent to control
room and SSP office.
The details shall include:
� Name
� Age
� Address
� Photo
� Identification mark
� Body Structure
� Physical Appearance
� Special Features (eg. Six fingers)
� Tattoo marks
� Physically Handicapped
� Married / Unmarried – Identification marks
� Mental Status
� Last spotted location
At the end of one month duration the missing
person/unidentified body information shall automatically be
updated to CRB.
The updation in status of Missing person report reflects in
concerned higher Offices and thus will get added or
removed in Crime gazette.
The system should provide for recording witness
examination and inquest (only for bodily offense)
The system should provide the user to generate a VISCERA
report as and when required
The system should provide the user to record the enquiry
details from Medical officer after post mortem
The system should provide for recording Action drop report
in case the family members are not available after the
Union Territory of Puducherry Wipro Consulting Services
151 Project Implementation and Monitoring Report arrangements for burying the body are made
The system should provide for updating case diary in case
the body of the deceased is handed over to the family
members
The system should provide for recording the circular sent to
the local, border and other police stations
System should allow the user to prepare the final report
(charge sheet, undetected, untraced, mistake of fact, civil
nature). System should prompt the user with the list of
documents required for filing a charge sheet
The system should provide for reopening the case in case
the accused is traced. System should allow the case to be
reopened and reassigned to a different investigating
officer. In case of reopening, the case history should be
maintained
The system should record the details in property seizure
register and arrest memo if the accused is arrested and
prepare, preview, and print arrest card
The system should provide the user to record the details in
Personal Search Register and Sentry relief book and
inspection memo if required
The system should provide for recording the bail details in
the system if the accused is granted bail
If the accused is arrested out of jurisdiction location, then
the system should provide for transferring the accused to
the area of jurisdiction
If the accused surrenders in court, the system should
provide for capturing the court surrender details
The system should allow the user to capture the
custody/remand details
related to the decision of the court on the arrested that are
produced before the court
The system should provide for generating request to director
general CFSL for arranging polygraph during interrogation
System should capture the inquest report generated by the
magistrate in case of death in police or judicial custody or
death of lady within 7
years of marriage
The system should provide for recording disclosure
statement, remand report, seizure mahazure and form 95
along with property/material objects recovered from the
Union Territory of Puducherry Wipro Consulting Services
152 Project Implementation and Monitoring Report accused
The system should provide the user to record oral and
documentary evidence and consultation details of director
of prosecution (if any) and generate report
The system should provide the user to prepare consolidated
report on judgment/slip proceedings and generate part II
disposal
The system should provide the user to submit appeal to
competent court if required and capture the status
(granted retrial, appeal denied) of the appeal
The system should allow the user to generate an alteration
memo and
subsequently modify the acts and section details of the
complaint
System should allow preview and printing of all the required
forms (7 IIF’s, forms required for preparing the case dairy
and other forms necessary for submission to the external
entities such as courts).
System should allow the user to view the detailed and
summary views of the case
System should also track the remarks/suggestions posted by
higher officers during investigation
In case of changes made in the register regarding Crime
Investigation process, the system shall update all relevant
registers and record remarks on the status/case progress
User Director CRB
Functionality The system should enable the user to validate and submit
the requisition letter for assistance of forensic aid to the
concerned forensic department official
User Inspector in charge( Forensic Department)
Functionality The system should provide the user to allocate particular
forensic aid to report at the scene of crime
The system should allow for validating the findings of
forensic department
User Forensic Department
Functionality The system should provide the user to consolidate all the
findings of fingerprint bureau, photograph section, and dog
squad and submit them
User Police department, CRB
Union Territory of Puducherry Wipro Consulting Services
153 Project Implementation and Monitoring Report Functionality The system should be able to generate following reports for
investigation management service including following
information –
• Report on investigation management system day
wise, month wise: cases under investigation, cases
under trials, reopened cases to users based on roles
and their jurisdiction, type of evidences collected,
number of accused arrested, number of accused
absconding, non billable warrants of police station
• Reports on case progress and metrics only to higher
officials
• Status report investigation management system:
open, closed, re-open, disposed, unresolved and
case pending for trial to SHO and higher officials
• Summary reports to SSP and Senior Officers based on
type of case and cases falling in their jurisdiction
Unclaimed/Abandon Property Register Service
Scope The lost/stolen property will maintain the
unclaimed/abandon property. The Police Personnel would
search the registers to identify if the unclaimed property is
reported lost or stolen for different case
User Police Station, CRB
The system should provide for recording the abandoned
property details in Property seized register and record FIR
The system should provide for different templates/forms for
different kinds of property (vehicles, cultural, fire arms, cell
phones etc). The basic information that needs to be
captured includes Vehicle make, color, Registration
number, Serial Number, Engine number/Chassis number etc
Functionality
The system should provide for cross-referencing the RTO
database for searching/ gathering details. The search
should be character wise for effective results. Example, only
if third number and fifth number of a Chassis is visible then
the system should provide search capabilities in such
scenario also. Search should include numbers and
alphabets.
Union Territory of Puducherry Wipro Consulting Services
154 Project Implementation and Monitoring Report The system should provide for linking the
unclaimed/abandoned property with the case in case a
match is found
The system should provide for recording enquiry details after
the owner of the property is identified
The system should provide for preparing and generating
objection letter for handing over property after request for
handing over the property has been submitted and
approved
The system should provide for recording the case as
undetected if the owner of the property is not identified
In case if the property wasn’t claimed for more than 6
months then the
system should prompt and record the auction details after
requisite
approvals
User Police Station, CRB
Functionality The system should be able to generate following reports for
unclaimed property register service including following
information –
• Report on abandoned property day wise, month
wise: Kind of property found, number of unclaimed
vehicles area wise, name of the identified owner,
number of claimed properties, number of auctioned
properties, number of property handover approvals/
rejections, time period allocated to each
investigation
• Status report on abandoned property: Case
assigned to, property seized at which level 1.e, SHO,
Court, SP, etc, Approval/ rejection of property
handover
Union Territory of Puducherry Wipro Consulting Services
155 Project Implementation and Monitoring Report Prosecution Module
Court, Jail Interface and Prosecution Management Services
Scope To act as interface for facilitating information and document
sharing for Prosecution and conviction between Police and
external agencies like Court/Jail.
User Police Department
System should provide the user to capture the charge sheet
acknowledgement details (interim and final) received from the
court after the submission of the Charge Sheet
System should provide the user to capture the summons/warrants
issued by court
System should provide the user for assigning the
summons/warrants to police personnel
System should provide for recording the status of execution on the
summons/warrants
System should allow the user to capture the Trial update / Court
disposal form.
Indicative details captured during trial day of the case are given
below
• Court Disposal Details
• Next hearing date
• Trial Status of the persons involved (Attendance, Examination,
Bail Plea, Required for Next Hearing…)
• Bail
• Accused Status
• Next Hearing date
• Court Order
Additional Information include
• Anticipatory Bail
• Token on File
• Court Number
• Appeal
• Judgment
• Acquittal (with reason)
• Conviction (with punishment details)
Functionality
The system should provide the user to record the court disposal
details in General Conviction Register
Union Territory of Puducherry Wipro Consulting Services
156 Project Implementation and Monitoring Report The system should allow the user to record conviction memo
received from court and submit along with fingerprint record slip
Based on the updated conviction memo received from CRB, the
system should enable the user to cross reference with database
and record in station register
System should provide for capturing the details if the convicted
appeals in the higher court
System should allow the user to capture jail / remand related
information (release from jail, sent on judicial remand, sent to
police custody …)
System should allow the user to manage and handle the split
cases
System should allow the user to proceed for re-investigation if
ordered by the court
The system should allow the prisoner / suspect / arrested / convict
/ acquitted movements into and out of jails
IO should get system generated information about availability for
the case
System shall allow to update the information of Visitors in jail:
• Name of visitor
• Name of Convict
• Detail of Conviction/Crime
• ID(DL/PAN/UID/Voter ID no)
• Photograph
System shall allow Intelligence Wing to access visitor Information
recorded in visitor’s register in jail
In case of changes made in the register regarding Prosecution
and Conviction process, the system shall update all relevant
registers
User CRB
The system should allow the user to record the court disposal form
number in the FIR register
The system should allow the user to verify conviction memo and
fingerprint record received from SP
Functionality
The system should allow the user to record fingerprint serial
number generated by the forensic department
User SP
Functionality The system should allow the user to approve conviction memo
received from SHO and forward it to CRB
Union Territory of Puducherry Wipro Consulting Services
157 Project Implementation and Monitoring Report User Forensic assistance
Functionality The system should allow the user to generate fingerprint serial
number
User Police Department, CRB
Functionality The system should be able to generate following reports for Court,
Jail Interface and Prosecution Management Services including
following information –
Report on Court, Jail Interface and Prosecution Management
system day wise, month wise: court appointment schedule,
summary of charge sheets, case disposed by court, summons and
warrants
Search Module Crime and Criminal Records and Query Management Service
Scope The functionality will help the police personnel in searching
(Quick and Advanced) complaint, crime, criminal ,
abandoned/unclaimed property, stolen/lost property, missing
person arrested, released from jails, convicted, acquitted,
pending warrants, pending summons and other investigation-
toolkit-data (Vehicle Registration, Driver License, Cell Phone
Numbers, Voter Details, Education Data, …) repository
User Police personnel, CRB
The system should provide the user to search the repository
based on:
• FIR No
• Beat area
• Case category
• Date range and year/month/week
It should also provide the user to select multiple values for a
single field
It should also provide the user to enter partial strings or complete
strings
The system should provide the user a quick search for given case
ID
Functionality
System should also provide an advanced search capability and
allow user to filter the search to a greater detail like crime
details, suspect details, victim details, modus operandi and
property
Union Territory of Puducherry Wipro Consulting Services
158 Project Implementation and Monitoring Report The system should provide for configuring / building a query on
the searchable data through query builders
System should enable the user to store, load and delete custom
queries for easy retrieval
System should provide for sorting the search results by clicking on
table header
System should organize the search results in paged manner. It
should also provide user the flexibility to navigate to the required
page
System should provide standard formats for the data from
external sources such as:
• Vehicle Registration
• Driver License
• Phone (cell and land line from multiple providers)
Numbers
• Voter Details
• Educational / Academic Certification Data)
Also the system should provide a utility to capture the data into
the investigation toolkit- data repository
System should provide for capturing the updates or a complete
feed of the external data and capture only the updates since
the last feed in case of a complete data set is re-fed into the
system
System should maintain the history of data in case of
modifications such as:
• Vehicle transferred to a new owner
• An old cell phone number acquired by a new user etc
System should enable the user to search (full and partial strings)
the investigation-toolkit-data repository. This search interface
should be made available both as a separate interface and as
well as an integrated interface, integrated with the crime and
criminal search interface
In case the searched entity has a history of ownership, the same
should be presented in the search results
System should provide the user to export the search results in the
format selected by the user like doc, pdf, xls, and spreadsheet in
printer friendly format with page numbers printed on every page
Union Territory of Puducherry Wipro Consulting Services
159 Project Implementation and Monitoring Report If a user requests access to, or searches for, a case which he
does not have the right to access, the system must provide one
of the following responses (selectable at configuration time):
• Display title and metadata
• Display the existence of a case but not its title or other
metadata
The system should not display any case information or indicate its
existence in any way. The System must not include such cases in
any count of search results; this level of security is normally
appropriate for cases dealing with matters such as national
security
User Police personnel, CRB
Functionality The system should be able to generate following reports for
search services including following information –
Report on search services day wise, month wise: Type of search:
Quick or Advanced, number of quick searches, number of
advanced searches, number of query builds on searchable
data, number of requests for cases for which the user is not
authorized
Customization
Puducherry Union Territory requests advanced search features
where in advanced algorithms for the “searches” should be
adopted / developed. Example of advanced search is as
follows,
• Using * character.
• Searching a value which has number and alpha numeric
values.
• Position specific search like Chassis number of a vehicle
with 7 on the third place or letter D on the fifth place.
Reporting (MIS) Module
Generation of Reports
Scope Various statistical and status reports are generated by the system
to keep track of the various policing processes. It will also help in
providing monitoring dashboards for senior management and
tracking of SLAs.
Functionality
Reporting module shall provide all the functionalities mentioned in
the above modules. In addition to them the additional
functionalities are
Union Territory of Puducherry Wipro Consulting Services
160 Project Implementation and Monitoring Report Statement of Crime for current month, previous month and
corresponding month of last year
Comparative statement of crime for the current year and
corresponding periods of last 2 years
Dashboards for monitoring citizen services and adherence to
SLAs.
Comparative statement of crime for the last three years
Statement showing the crime progress for the month
Statement showing Crime against women for the month
Statement showing Crime against SC/ST for the month
Statement showing accidents for the month
Statement showing automobile theft cases of two, three and four
wheelers for the month
Statement showing the cases disposals of other than the court
during the month
Statistical report on Crime area wise, year wise
Comparative statement of Petty cases for the current year as on
and last two years
Statement showing Cases Booked Under Special and Local Laws
Statement showing Automobile theft Cases and Recovered
Cases During the Month
Statement showing Arms/Ammunition Lost and Recovered
Statement showing Cultural Property Lost and Recovered
Statement showing Petty Cases Reported During the month
Statement showing Cases of atrocities against SC/STs and their
disposals of Police Station
Statement showing Split Up Cases
Statement showing Monthly returns of the various aspects cases
under various head of IPC cases and SPL and Local Laws during
the month
Statement showing Information on Gambling, Matka Den,
Prostitution in the month
Statement showing Information on clubs running and closed in
the district for quarter ending
Statement showing the teleconference of chief minister of the
state for the
fortnight of <<Every Month>>
Statement showing Guards checking report at the residences of
VIP’s and Government offices within the limits of Police Station
Union Territory of Puducherry Wipro Consulting Services
161 Project Implementation and Monitoring Report Configuration Module State CAS Administration and Configuration Management Service
Scope This functionality will help the individual union territory to configure
the Application to suit to their requirements. The configurability
should be by a business user through the user Interface of the
Application or through a technical user by changes to the master
data at the database without any requirements of changes to
code or redeployment of the Application.
User Administrator
The solution should enable the user to customize the application
without affecting the core
System should provide for changing the look and feel like font,
skins, images of the application
System should provide the flexibility in creating/modifying and
deleting the user Hierarchy and should allow the admin to assign
roles as proposed by Districts, Ranges, Zones and police stations
System should allow the user to define the organization with all its
units (police stations, districts, range, zone) and user hierarchy
System should present the data elements based on major and
minor heads selected by user
System should allow the user to add/modify/delete order of acts,
sections and local laws
System should provide the user to add/modify/delete order of
MO/property-type/castes/tribes details
System should not allow the user to delete/modify/modify-order
of the master data provided by the centre.
Functionality
System should allow the maintenance of different templates as
per the directive of local governments or standard guidelines
Union Territory of Puducherry Wipro Consulting Services
162 Project Implementation and Monitoring Report System should allow the user to maintain case specific service
levels/time limits/measurable indicators for each step in the case
progress from registration to investigation to trial
The system should provide for maintenance/tracking of change in
service levels/standards/benchmarks with start and end dates
The system should provide for maintenance/tracking of change in
role/designation with start and end dates
User Administrator
Functionality The system should provide for role based generation of reports for
configuration services including following information:
Report on configuration day wise, month wise: Number of
additions/modifications/deletions of order of acts, sections and
local laws, Number of additions/modifications/deletions of order
of MO/property-type/castes/tribes details
Crime Prevention Module
Crime Prevention Module
Emergency
Response
• Single Automated number i.e. ‘100’ should be used for any
emergency – Call taking & call dispatch, interface with fire
office, hospital & other district control rooms
• System should enable real time Fleet Management – GPS
enabled M.T. fleet with navigation system for quick response
• System should allow real time surveillance – Surveillance of
important intersections, vital installations etc.
• Citizen location should be automatically displayed if call is
from Landline number
• The Call detail should be recorded
• The Caller & Call detail should be feed on System
• The GPS should be used to identify the closest ‘PCR’ &
Patrolling Vehicle to the caller/incident location. The Updated
Map should be used for location identification.
• The Call detail should be send to the ‘PCR’, Patrolling Vehicle,
Police Station, Other agencies like Blood Bank, Disaster
Management team, Hospitals, Fire Station near to the
Emergency location nearest to the Caller/incident location
Union Territory of Puducherry Wipro Consulting Services
163 Project Implementation and Monitoring Report through SMS/Message Alert.
• System should have details of Police personnel/equipment etc
required to be deploy for tackling emergency
• The Police team should update the Status/action through
SMS/Message using PDA.
• The Police team should submit report on System
Beat
Management
system (Duty
Allocation)
• System should allow updating the duty allocation into the
system.
• System should be able to generate a request no for the
updates request
• System should be able to route the request to the addressed
officer
• System should allow the dealing clerk to mark the request to
concerned authority through a drop down list of officers.
• System should allow the concerned officer to retrieve the
request details.
• System should allow the concerned officer to add remarks to
the request.
• System should allow concerned officer to mark the request to
any other officer or dealing hand.
• System should be able to tag the finally approved request with
the employees’ account.
Information Module – Knowledge Management
Investigation Support (Knowledge Management) System
Scope Creation of reusable knowledge repository
User Police department, CRB, NCRB
System should provide for submitting learning documents to the
knowledge management system; digital versions of archived
documents should be incorporated into the system
System shall allow user to view data in logical sections in the KM
related to tagging
System shall allow user to search documents using multiple search
criteria
System shall present results in order of relevance
System shall allow storing of document (Image and Metadata)
Functionality
System shall support for viewing a large number of file formats
without the need of having the parent application. The system
Union Territory of Puducherry Wipro Consulting Services
164 Project Implementation and Monitoring Report should support all commonly used file formats as MSOffice,
Acrobat, TIF, JPEG, GIF, BMP, media files, flash file etc.
System shall provision to edit the document Metadata
System shall provide automatic facility for optimizing the size of
document/image/video while a user is uploading or
downloading.
System shall provide versioning of the document
System shall provision for marking comments
System shall allow role based access to the documents
System shall allow recording of Daily Occurrence Report
System shall allow users to view and participate in forums
System shall provide check list depending on the crime. This will
help the officers in ascertaining the status of their investigation. A
sample list of investigation check is provided in FRS document. This
list should be accessible from the investigation module also.
User Police department, CRB, NCRB
Functionality The system should be able to generate following reports for
knowledge management services including following information
–
• Report on KM system day wise, month wise: Number of
documents submitted format wise, author of submitted
documents, number of editions to the documents
e-Mail/Message System
Scope Creation, store, sending of alert/messages in form of e-mails
User Police personnel, CRB
Functionality The system should provide the Police Messaging system as a role
based communication system. It should provide the general
mailbox features such as:
• Address book
• Send / receive mail with attachments
• Creation / deletion of folders
• Moving mail to folders
• Spell check
• Multiple Language Support
• Mail filters
• Calendar
• Rich text editor
• Auto responders
• Signatures
Union Territory of Puducherry Wipro Consulting Services
165 Project Implementation and Monitoring Report • Server side mail filters
• Spam filters
• Support the mail protocols (IMAP and SMTP)
The system should provide the above general mailbox features in
email systems and it should not be role based.
The system should enable the user to create or import the
organizational hierarchy
and the users of the police department
The system should allow the selection of the user list from the
organization hierarchy
The system should enable the user to create personal address
books, personal groups
The system should allow the user to send messages to groups
Template creation and selection for message standardization
should be provided by the system
The system should provide the user to select the option for read
receipt
The system should provide for encrypting the message
The system should enable the user to print the message in printer
friendly format
Searching of messages from archive based on message subject
and between two dates should be provided by the system
Cell phone alerts subscription on receipt of new email in inbox
should be provided by the system
Usage statistics at all levels and departments should be provided
by the system
User Police personnel, CRB
Functionality The system should be able to generate following reports for email/
messaging services including following information –
• Report on email/messaging system day wise, month wise:
Usage statistics at each level; usage statistics at each
department, number of cell phone alerts subscription
Notification System ( Alerts, Important Events, Reminders and Activity Calendar or
Tasks Service)
Scope Automated generation of alert through email/popup/alert
windows for any pending, new event
User Police personnel, CRB
Union Territory of Puducherry Wipro Consulting Services
166 Project Implementation and Monitoring Report System should automatically generate alerts for the following:
• Suspect in one case or wanted either because of pending
warrants / summons apprehended / arrested in a different
case
• Vehicle reported lost in one case is either recovered or
found abandoned
• Dead body details captured in the system matches the
details for a missing person reported in a different case
• Complaint of certain kind (attention diversion gangs)
registered in a police station
• Approval alerts of general petition for a procession or road
work to the affected police station
• Alerts in case an activity is pending for more than a week
or an advance alert in case the stipulated time is about to
expire (ex, police remand about to expire and the IO has
to file for remand extension)
• Alert for a case coming up for trial where the IO has to be
present as a witness
• Alert in the case of a suspect leaving the country (via road,
air or sea) – identifying the suspect through the passport
number
Provision for Automatic generation of reminders for any pending
cases with the following status:
• Pending registration
• Pending investigation
• Pending trial
The system should provide for creation and sending user alerts /
events / reminders to identified group / subscribed users / police
stations
The system should provide for scheduling the activities and
maintaining calendars with reminders
The system should provide for sending the alerts / events /
reminders either to the respective IO / SHO handling the case or in
charge of the police station with the jurisdiction of the case.
The system should provide for sending alerts / events / reminders in
the form of an email, or SMS to the registered phone or as an alert
in the application once the user logs into the system or all
available modes
System shall send alerts to the concerned department and
witness about hearing date through SMS/Messages
Functionality
The system should provide the IO to view the tasks that he/she
Union Territory of Puducherry Wipro Consulting Services
167 Project Implementation and Monitoring Report had set in calendar, the court appointments, and Administrative
related tasks
In case of new event, system shall automatically generate alert in
advance to all concerned Police Station/Other Police Offices for
all Applications
User Police personnel, CRB
Functionality The system should be able to generate following reports for alerts
and events services including following information –
• Report on alerts/events system day wise, month wise: type
of alert (i.e. event, reminder, activity calendar or task) ,
Usage statistics at each level; usage statistics at each
department
Configuration Module
Configuration Module
Configuration
of
Application
Following are the additional functionalities to be developed by
SDA/SI for easy configuration of CCTNS application
• System should allow the user to define the organization with all
its units (police stations, districts, range, zone) and user
hierarchy
• System should present the data elements based on major and
minor heads selected by user
• System should allow the user to add/modify/delete order of
acts, sections and local laws
• System should provide the user to add/modify/delete order of
MO/property-type/castes/tribes details
• System should not allow the user to delete/modify/modify-
order of the master data provided by the centre.
• System should allow the maintenance of different templates
as per the directive of local governments or standard
guidelines
Common Component and Work Flow Module Common Component and Work flow Module
Common • System should allow user to fetch requisite information
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168 Project Implementation and Monitoring Report Component regarding G2C Services
• System should provide information like:
o Centers for collecting application forms
o Procedural information related to service
o Service fee
o Service levels for the delivery of service
o Process to validate authenticity of the certificate
o Escalation matrix
• System should allow user to upload and update content on
information pertaining to G2C services
• System should automatically publish information on the
Puducheey Police/CCTNS Portal once uploaded
• System should keep track of contents which have not been
updated for a given period.
• System should communication with the Alerts & Notification
component and alert the users for updating content which
have not been updated for a given period
• System should allow users to fetch requisite Application Forms
for all G2C Services
• System should allow user to upload and update standardized
application forms pertaining to G2C services
• System should automatically publish application forms
Puducherry Police/CCTNS Portal once uploaded
• System should keep track of application forms which have not
been updated for a given period.
• System should communication with the Alerts & Notification
component and alert the users for updating application forms
which have not been updated for a given period
• System should allow users to register applications in the System
by selecting relevant e-forms
• System should communicate with the Data validation
component for validating entered data
• System should allow users to scan and upload supporting
documents for an application
• System should generate Acknowledgement Identification
number once the application data has been validated and
submitted for registration. This should act as a proof of
submission of documents & act as a Reference number for all
further processing / enquiries / escalations.
• System should generate an Acknowledgement receipt and
allow user to print it so that it can be given to the applicant.
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169 Project Implementation and Monitoring Report This receipt should contain following details
o Acknowledgement Identification Number (AIN)
o Applicant details
o Service Type
o Date of Issue
o Expected date of delivery
• System should detect status updates whenever status of
application is updated
• System should communicate with the Alerts & Notifications
component and alert the user whenever there is a status
update against an application
• System should check if applicant’s mobile no. has been
registered and will communicate with the SMS gateway to
send status updates directly to the applicant’s mobile no.
• System should allow user to check status of an application by
with the help of AIN. i.e. will fetch the status of the application
based on the AIN
• System should allow citizens to register grievances through
Help Desks, PS, Portal
• System should generate a grievance tracking number just like
the AIN. This number should act as the reference no. for
tracking the status of grievance registered
• System should allow user to track the progress of the grievance
registered by entering the grievance no.
• System should communicate with the grievance redressal
module for further routing the grievance to appropriate
authority
• System should communicate with the status tracking
component to alert on status updates regarding the progress
of grievances
• System should allow searching in databases for Verification
• System should allow to generate alert to concerned officials
for Physical verification
• System should allow to upload/prepare and submit verification
report
• System should allow user to update and submit acceptance
reason
• System should allow to update status against AIN
• System should generate alert for acceptance
• System should allow to print acceptance report
• System should allow user to update and submit rejection
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170 Project Implementation and Monitoring Report reason
• System should allow to update status against AIN
• System should generate alert for rejection
• System should allow to print rejection report
• System should alert delivery officer after acceptance
• System should alert citizen to collect certificate/document
• System should allow to generate certificate with digital
signature and print the same
• System should allow movement of file/request on various
parameters
• System should provide facility to mark the application to pre-
defined hierarchy
• System should allow FIFO principle for taking action on
application
• System should alert for delay in action
• System should provide facility to mark the application to other
officer
• System should provide facility track File Movement & Receipt/
Dispatch of Government orders, Circulars & Notifications.
Master Requirements Module
Master Requirements
Scope Master Requirements are the generic functionalities that are
required across all the processes
The system should enable the user to log petitions/ complaints
online
The system should generate electronic acknowledgement
regarding receipt of petition/ complaint
The system should provide the user to search for the request
based on service request number
The system should display petition/service request details and
status on the screen based on the user search
The system should provide for saving the status as a pdf file and/
or print status
Functionality
The system should provide the users to give comments and
feedbacks on online services
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171 Project Implementation and Monitoring Report System shall provide for involvement of external agencies
through mail and SMS
The Escalation alert shall be generated from System as defined in
CCTNS FRS
The system should provide the reports and search capabilities on
the case progress
The system should allow for scanning and uploading of
documents/images/videos
System shall have details of Police personnel/equipment etc
required to be deployed for tackling multiple issues
Login Component
Should allow only the authentic users (NCRB, Department
Officials) to login to the system through the use of:
� User id and Password combination
Should display the login page as the first page when the user
enters the CCTNS application.
Should give a welcome message once the user is able to
successfully login to the CCTNS application.
Should give an error message once the user provides wrong login
information and ask the user to re log in.
User id & Password Combination
The user login and password both should be a combination of
following:
� Alphabets
� Symbols
� Numeric
The user name and password should have a minimum defined
characters – Suggestive is eight
Should not create duplicate user ids
Should not allow the user to have the same password for more
than 45 days
Should generate alerts for password expiry from five days of
actual expiry
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172 Project Implementation and Monitoring Report Should not allow blank spaces while setting user id or password
Should notify the user in case the Caps Lock or Caps Lock is on
Should notify the use if Num Lock is on
Should generate user id based on criteria like rank, employee id
etc.
Should allow a user who forgets password to access the password
retrieval mechanism
Should allow only the machines whose mach id is registered with
the application enter the CCTNS application
Should block the user to enter into the CCTNS application if he
puts in wrong login info continuously thrice. Account lock out
problems will be sorted out by a designated CCTNS Administrator.
Hence, this feature is to be provided CCTNS Administration
module.
Portal Module
Citizen Portal Service and Employee Portal Service
Scope The Portal Service should enable users to log and track the
progress of General Service Petitions and Citizen Services online.
General Service Petitions/Citizen Services include passport
verification requests, NOC (No Objection Certificates, NOC for
vehicle theft, Lost Cell Phone Certificate, etc.)
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173 Project Implementation and Monitoring Report User Citizen
The portal will have 2 interfaces; one for the employees (Internal)
and another for citizens
Functionality
System Integrator shall Re-design develop and manage
Puducherry Police website. Department currently has only a
website in English. SI has to redesign the website for multiple
language support: English, Tamil, French, and Malayalam. Website
will be the external interface for the CCTNS portal.
User Police Department, CRB
System shall provide an interface for all Applications to the
employees
System shall enable the employee to reorder, pages, remove
content, and modify page layout to organize content in their
personal workspaces
Functionality
Authorized User shall be allowed to create, update and publish
contents without requirement of technical knowledge(HTML etc)
User Police Department, CRB
Functionality The system should be able to generate following reports for portal
services including following information –
Report on portal services day wise, month wise: Type of users i.e.
citizens or employees, number of citizen users, number of
employee users, number of petitions, number of FIRs, type of
petition, type of FIR
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174 Project Implementation and Monitoring Report Issue of Certificates Module
Issue of Certificates
Scope This application caters to issue of No objection Certificates/
Licenses for vehicles, arms license, certificate for missing
properties such as passport/mobile/jewels/records etc. Also it
caters to the issue of non conviction certificate (NCC) to prove
individuals’ innocence and good character while applying for
Passport/Visa or for jobs (private/government). NCC is also issued
for Tenant verification, and servant verification. Marriage and
senior citizen registration is also performed under verification
User Petitioner
Functionality The system should provision for the petitioner to log the request for
issue of certificates
User Police Personnel, Traffic Police, CRB
In case of NOC for vehicles, the system should provide for
database search to check for the involvement of vehicle in any
offense
The system should provide for recording of Daily and Weekly
Crime and Offense (C and O) sheet in case of missing properties
in the system
Issuance of certificates should be generated through the system
and the petitioner should be able to view it online
Functionality
Verification of request should be done in system and recorded in
the database
User Police Department, CRB
Functionality The system should be able to generate following reports for issue
of certificates Services including following information
• Daily Occurrence report and statistics for crime
• Dashboard to view Applications being developed by State
–SI
• Statistical report on type of verification request, location
wise request number of arms license request, issued
license, location wise and duration wise, type of license,
number of request for NOC
• Status report on verification, Arms License, and NOC
request processed and pending
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175 Project Implementation and Monitoring Report Cyber Crime and Mobile Crime Module
Cyber Crimes and Mobile Crimes Prevention Services
Scope The service shall enable the police personnel to track the
offenders by providing them access to the customer
information through service providers. The methods of
tracking the information can as follows,
• PC & Laptop –> IP –> Internet service provider and
Landline service provider
• SMS –> Mobile service provider –> Customer
• Web SMS –> Internet service provider and Landline
service provider
The Investigation Officer (IO) should be able to feed the
information pertaining to the crime and prepare reports
based on his findings.
User Administrator
System should have predefined tasks / activities that are
required during the investigation of a cyber or mobile
crime. The tasks / activities should be customizable by the
administrator to the type of the case under investigation.
The user should be able to add / modify tasks / activities to
the pre-defined list associated with the case. The
administrator should be able to add / modify the super-set
of tasks / activities defined in the system and make them
default to a case type
All IOs and no of cases/type of cases currently being
handled by them shall be displayed.
Functionality
System should allow the user to prepare, preview, print
requests/forms. The request/forms should be made
available to the user as templates that are managed
(created/edited) through administration functionality
User Investigating Officer (IO)
The system should provide for customized templates/ forms
based on complaint type under investigation
Functionality
The system should allow the user to capture the details of
the investigation based on the following complaint type:
• Bank Frauds
• Credit Card Frauds
• Phishing
• Hacking Websites
• Pornography
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176 Project Implementation and Monitoring Report • Bulk e-mails
• SMS frauds
• Eve-teasing through SMS
The system should provide for recording the statement
from victim/injured
The system should allow for identifying the following,
• Identification of Service Provider
• Identification of IP address in the case of internet
• Identification of residential address of the offenders in
the case of Mobile phones
• GPRS mapping
The system should allow recording of investigation report
(only for CRB), look out notice, photo of the victim
The system should allow for updating the different stages
of the case and its outcomes.
User Director CRB
Functionality The system should enable the user to validate and submit
the requisition letter for assistance of cyber crime
prevention officials in case of serious crimes that require
expert intervention.
User Police department, CRB
Functionality The system should be able to generate following reports
for investigation management service including following
information –
• Report on investigation management system day
wise, month wise: cases under investigation, cases
under trials, reopened cases to users based on roles
and their jurisdiction, type of evidences collected,
number of accused arrested, etc
• Reports on case progress and metrics only to higher
officials
• Status report investigation management system:
open, closed, re-open, disposed, unresolved and
case pending for trial to SHO and higher officials
• Summary reports to SSP and Senior Officers based
on type of case and cases falling in their jurisdiction
Union Territory of Puducherry Wipro Consulting Services
177 Project Implementation and Monitoring Report FRRO Module Foreign Regional Registration Office Services
Scope Various information collected from foreigners using Form “C” and
the verification performed by Investigation Officer (IO) in case the
person stays more than 180 days in India needs to be covered in
this module
The system should have a screen similar to Form “C” to input
information about each foreigner staying in hotels and other
accommodations in Puducherry.
The user interface can be provided to the police official or to the
registered accommodation providers of Puducherry
The investigating officer should be able to enter information
based on his field verification in case the foreigner has stayed for
more than 180 days
The system should be able to provide reports based on dates,
nationality and status of the foreigner
Functionality
System should be able to update itself in case the person leaves
the country through air, road or sea. This can be achieved
through integration of passport information at all the exit and
entry points of the Union territory along with the police
department
General Requirements Module
State SCRB-NCRB Data Transfer and Management Service
Scope This functionality will enable the states to transfer the crime and
criminal data from states to organize its suitability to serve NCRB
requirement
User CRB, Administrator
Functionality The system should provide for extracting the crime, criminals, and
other related data or updates from the previous extraction from
States and UTs database at regular and pre-specified periods. The
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178 Project Implementation and Monitoring Report periodicity might differ from data group to data group
The system should provide for transforming the extracted data
from States/UTs into standard formats required by NCRB
The system should provide for quality checks to identify any
possible duplicates or wrong data before sending to NCRB
The system should provide for uploading of only transformed and
cleansed data on to NCRB databases
The system should provide the flexibility to cleanse and transform
data
The system should support automatic extraction of data
System should provide an option to monitor and manage data
extraction, transformation and loading process
System should allow the user to kick start the load process
manually in the absence of load failure
System should allow reconciling those records which failed during
the load process
User CRB, Administrator
Functionality The system should be able to generate following reports for Data
Transfer and Management service including following information
–
Report on Data Transfer and Management system day wise,
month wise: total number of transformations, Number of
reconciliations
User help and Assistance Service
Scope This functionality will help the user in providing the details about
each page and also help in guiding the police personnel in
capturing the data
User Police department
The system should provide detailed context-sensitive help material
for all the possible actions and scenarios on all user interfaces in
the application
The system should provide context-sensitive help facilities and also
on-line help at functions, screen and field level that can be
customized by the State
The system should provide for comprehensive help facility for the
users to obtain system specific technical / functional help on line
Functionality
The system should provide help to the users both in the offline and
online mode
Union Territory of Puducherry Wipro Consulting Services
179 Project Implementation and Monitoring Report Repository of frequently asked questions should be made
available to the user
User Police department, CRB
Functionality The system should be able to generate following reports for User
help and Assistance Service including following information –
Report on for User help and Assistance system day wise, month
wise: number of times on-line help taken
User feedback tracking and resolution Service
Scope This functionality will help the police personnel in logging
issues/defects occurred while using the system on to issue tracking
system
User Police department
The system should provide an interface to the user to log any
defects or enhancement requests on the application and track
thereafter
The system should send alerts (e.g., email, SMS) to the user if the
user chooses to whenever any action has been taken on the alert
The system should provide the user for tracking the submitted
defect or enhancement request
Functionality
The system should provide for accessing support solution to the
users both from within the application and also outside the
application through a different interface (ex, in case the CAS
application is down).
User Police department, CRB
Functionality The system should be able to generate following reports for User
feedback tracking and resolution Service including following
information –
Report on User feedback tracking and resolution system day wise,
month wise: number of defects requests category-wise, status-
wise, and age-wise , number of enhancement requests category-
wise, status-wise, and age-wise, number of alerts subscribed to
User Access and Authorization Management Service
Scope This functionality will clearly differentiate users based on their
access privileges with the system and also help in authenticating
and authorizing the user to access specific set of functionalities
User Both internal as well as external authorized stakeholders
Functionality The system should provide the user to create / update / delete
user and user profile.
The System should provide the user to limit access to cases to
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180 Project Implementation and Monitoring Report specified users or user groups
The system should provide the user to have role-based control for
the functionality within the system
The System should provide the user to be a member of more than
one group
The System should authorize only admin-users for setting up user
profiles and allocating users to groups
The System should allow a user to specify which other users or
groups can access cases
The System must provide authority only to super-user to change
security attributes for groups or users (such as access rights,
security level, privileges, password allocation and management)
System should provide the user to access the functionalities based
on authorization
System should allow a maximum of three attempts to login
System should provide the user for regenerating a lost
password/reset password with set of hint questions
System should encrypt the user passwords
System should provide for new users creation, transfer of postings
for existing users and actions affecting their authentication and
authorization settings
System should provide for changes in roles/ authorization based
on transfer / promotions of staff
User Both internal as well as external authorized stakeholders
Functionality The system should be able to generate following reports for User
Access and Authorization Management Service including
following information –
Report on User Access and Authorization Management system
day wise, month wise: Type of users i.e. internal or external,
number of internal users category-wise, status-wise, and age-wise,
number of external users, number of failed log in attempts for both
internal and external users
Activity Log Tracking and Audit Service
Scope This functionality will help to maintain sequence of audit records,
each of which contains evidence directly pertaining to and
resulting from execution of a business process or System function
User Administrators, authorized users
Functionality An audit trail service is a record of actions taken by either the user
or the system triggers. This includes action taken by users or
Administrators, or actions initiated automatically by the system as
Union Territory of Puducherry Wipro Consulting Services
181 Project Implementation and Monitoring Report a result of system parameters. The System must keep an
unalterable audit trail capable of automatically capturing and
storing information about:
• All the actions (create/read/update/delete) that are taken
upon the critical entities (case, suspect, property,…) in the system
• The user initiating and or carrying out the action;
• The date and time of the event.
• Administrative parameters
Note: “Unalterable” means that the audit trail data cannot be
modified in any way or deleted by any user; it may be subject to
redepartment and copying to removable media if required, so
long as its contents remain unchanged.
The System should track events without manual intervention after
the initiation of audit trail functionality and store information in the
audit trail
The System should maintain the audit trail at least till the life of the
case to which it refers to
The System should ensure that authorized external personnel with
little or no familiarity with the system can access audit trail data for
inspection on request, so that a specific event can be identified
and all related data made accessible,
The System must be able to export audit trails for specified cases
(without affecting the audit trail stored by the System). This
functionality can be used by external auditors, who wish to
examine or analyze system activity.
The System should be able to capture and store violations (i.e. A
user’s attempts to access a case to which he is denied access),
and (where violations can validly be attempted) attempted
violations, of access control mechanisms.
The system should store in the audit trail any access to cases and
activities involving the cases and related documents or data to
ensure legal admissibility and to assist in data recovery
User Administrators, authorized users, CRB
Functionality The system should be able to generate following reports for
Activity Log Tracking and Audit Service including following
information –
Report on Activity Log Tracking and Audit system day wise, month
wise for actions on cases:
• By case
• By user
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182 Project Implementation and Monitoring Report • In chronological sequence
Integration Module
Integration with Line Departments
Scope This module will help in accessing information from line
department that will be useful in crime investigation
Information related to passport of citizens, vehicle registration
details, birth and death records are vital information for many
investigations.
Read access to line department database will provide a platform
for quicker access to information on citizens. Additional
information related to recent history of records in terms of
modification/updation and deletion will also be useful for police
department.
Functionality
The system should be able to provide reports based on dates,
relevant identification numbers and status of the citizen
Annexure 5 – Quality Assurance during Data digitization
Data quality assurance is the process of profiling the data to discover
inconsistencies and other anomalies in the data and performing data cleansing
activities (e.g. removing outliers, missing data interpolation) to improve the data
quality. This is of relevance in CCTNS wherein past data pertaining to case files is
to be digitized / migrated.
Union Territory of Puducherry Wipro Consulting Services
183 Project Implementation and Monitoring Report A stringent quality assurance process will be followed to ensure that correct and
accurate data is entered in the system. Random data check, verification of
record conditions, transaction based testing etc will be conducted to review the
data. Stringent Service Level Agreements will be formulated to ensure quality
and reduce financial loss to the department.
It is important to establish benchmarks of data quality assurance and to adjust
the expectations through the use of data quality assurance indicators when
possible.
Data quality assurance components
This table describes the various parameters of data quality assurance and the
practices to be undertaken for assuring compliance with the quality parameter.
Component Procedures and Practices
Accuracy Ensure that data is only collected by staff members who have
completed training on the data collection system
Precision Ensure that data has sufficient detail such that every data
attribute or field is measured in its lowest atomic level
Completeness Ensure that the data entry is complete and no data fields are
left empty
Integrity It is the responsibility of data managers or analysts to ensure that
data generated by database systems is protected from
manipulation. Integrity of data should be maintained when
doing data migrations
Reliability Data is collected based on protocols and procedures that do
not change according to who is using them and when or how
often they are used
Timeliness The timeliness of data products reflects the length of time
between their availability and the event they describe. Data is
timely when it is up-to-date and when the information is
available
Accessibility The accessibility of data products reflects how readily the data
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184 Project Implementation and Monitoring Report can be located and accessed.
Interpretability Managing interpretability is primarily concerned with the
provision of metadata
Coherence Coherence of statistical data includes coherence between
different data items pertaining to the same point in time,
coherence between the same data items for different points in
time, and universal coherence
Relevance Data is in line with our activities, objectives, goals and vision.
Relevance is the component that should be observed in every
step of data management.
The management of relevance embraces those processes that
lead to the determination of what information the network
produces and the level of resources to be devoted to each
program
Data Quality Assurance Indicators
The following table lists the data quality parameter, the key indicators and the
probable targets for the Data Entry / digitization agency to achieve.
Data Quality
Assurance
Dimension
Data Quality Assurance Indicator Data Quality
Assurance target
Accuracy • Misclassification error rate
• Editing rates and ratios <5%
Precision • % of fields measured in their
lowest atomic level 100%
Completeness • Number of missing pages
• Blank free rate in all data fields 100%
99%
Integrity • Statistics are compiled on an
impartial basis
• Rate of data values
maliciously changed in the
database
• Passwords used to logon
• Users access privileges
100%
<1%
100%
100%
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185 Project Implementation and Monitoring Report defined
• Network and host based
firewalls set and configured
Timeliness
• Punctuality of time schedule of
effective reporting or
publication
• Average time between the
end of reference period and
the date of the first results
• Average time between the
end of reference period and
the date of the final results
All source extracts
simultaneously
available by the 1st
of each month
<5 days
<=7days
Accessibility • Number and types of efficient
means used for disseminating
data/statistics
• Rate of available data
>=95%
Coherence • Number and proportion of sets
of statistics comparable over
time or over previous datasets
>=95%
Relevance • Proportion of data sets
measuring program activities
and quality of service delivery
• Data audience satisfaction
index
100%
Quality activities
A few classic approaches to quality assurance is listed below.
S No Quality Activities Frequency
1 Random checking will be
conducted by the
officer/agency appointed by
the data digitization
committee
Random Sampling - 1% or 10 records /
1000 records digitized
2 All records are entered and no
record is entered more than
once.
Random Sampling – 10 records / 10000
records digitized
3 Print out and verification of
print out and correction
2 times
4 Data accuracy should be 98% Random Sampling – 10 records / 10000
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186 Project Implementation and Monitoring Report records digitized
Union Territory of Puducherry Wipro Consulting Services
187 Project Implementation and Monitoring Report Annexure 6 – Registers for Data digitization
Sl No Registers 1 year 10 years
All PS
1 General Diary 300 3000 2190
2 FIR Book 550 5500 4015
3 FIR index 575 5750 4197.5
4 SC History
Part1 200 2000 1460
Part2 75 750 547.5
5 Name War Index 200 2000 1460
6 Conviction Memo Book 100 73
7 Local Ex-Convict Register 175 127.75
8 Non Local Ex-Convict Register 200 146
9 KD Check Register 50 500 365
10 Village Crime Register 150 1500 1095
11 Sentry Relief Book 100 1000 730
12 Prisoner Search Register 300 219
13 Interrogation Register 200 2000 1460
14 Bail bond 150 1500 1095
15 House Search Slip 75 750 547.5
16 From 95 Book 70 700 511
17 RCS Notice 100 1000 730
18 Final Report Oblique CS 300 3000 2190
19 Process Register 125 1250 912.5
20 Panchayathar Summon Book 50 500 365
21 Unidentified Dead Body Register 20 14.6
22 Missing Person Register 10 7.3
23 Duty Roster 150 1500 1095
24 Pocket Notebook and Second Pocket Note Book
75 750 547.5
25 NC Case Register 100 1000 730
26 Petty Case Register 90 900 657
27 Casual Inspection Register 50 500 365
28 GO Visiting Register 20 200 146
29 Formal Inspection Register 200 2000 1460
30 Petition Register 100 1000 730
31 Government Property Register 200 146
32 Stock Register 200 146
33 Govt. Fire Arms Register 125 91.25
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188 Project Implementation and Monitoring Report 34 History Sheet of Arms 150 109.5
35 Gun License Register 200 146
36 Arms Deposit Register 80 58.4
37 Permanent Advance Register 150 109.5
38 Bus Warrant 650 474.5
39 Rail Warrant 650 474.5
Total 31944.8
Annexure 7 – Specialized Police Station
Vigilance and Anti-Corruption Cell
The Vigilance and Anti-Corruption Police Unit, Government of Puducherry was
established in this Union Territory in the Year 1965 in pursuance of the
Government of India’s instructions, under the charge of a Superintendent of
Police and its jurisdiction extends to the entire Union Territory of Puducherry
comprising the four regions namely Puducherry, Karaikal, Mahe and Yanam
having the Head Quarters at Puducherry.
As per the Notification No.F.35/5/65-Home dated 7th June, 1965
issued by the Chief Secretary to Government, Government of Puducherry had
declared specially that the office of the Superintendent of Police (V&AC) shall
be a Police Station for the whole U.T. of Puducherry.
In super session of this notification No.F.35/5/65 dt. 7-6-1965 another
notification vide No.G.O.Ms. No.2,dt.20.11.2000 (Confidential and Cabinet Dept)
was issued stating that Vigilance & Anti-Corruption unit, Puducherry shall be a
Police Station for the whole U.T. of Puducherry and SP(VAC) all Inspr’s and SI’s of
VAC shall have all the powers on an officer in charge of a Police Station.
As per the notification No.G.O.Ms No.1 dt.20.11.2000 (Confidential and Cabinet
Dept) the Inspectors of Police VAC Unit are authorized to investigate any
offence punishable under, the prevention of corruption Act 1988 except section
13,(1), (e), which shall not be investigated without the order of SP (VAC),
Puducherry.
STRENGTH OF VAC
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189 Project Implementation and Monitoring Report Police Ministerial Staff SN Details SP
INS SI HC PC DRI Steno L.D.C PEON
1 Sanctioned Strength 1 3 3 7 13 1 1 1 1
Then a separate Cell consisting of one Inspector of Police, 1 Sub-Inspector
of Police , 1 Head Constable, 1 Constable, and 1 Peon known as Cooperative
cell to investigate the offences of Criminal breach of Trust, Criminal
Misappropriation committed in various cooperative Societies of Government of
Puducherry was created in the year 1986 vide GO.Ms.No.6/Coop,/219/86 and
the same was merged with VAC Police Unit, Puducherry during the year 1992
vide Order No.G.O.Ms.No.4/Coop. Puducherry dated 2.3.1992.
The superintendent of Police (VAC) works under the direct control of the
Chief Vigilance Officer of the Union Territory of Puducherry. The Chief Vigilance
Officer entrusts the investigation of the following types of cases to the Vigilance
and Anti-Corruption Branch:-
1. Allegations involving offences, relating to bribery, corruption as
contemplated under the POC Act.
2. Offence of forgery, cheating, criminal breach of trust, falsification
records, etc. committed by Govt. servants.
3. Possession of assets disproportionate to known sources of income by the
public servants.
4. Cases in which the allegations aren such that the truth cannot be
ascertained without making inquiries from non-official persons or those
involving examination of Non-Government Records, Book of Accounts,
etc, and
5. Other Cases of a complicated nature-requiring expert police
investigations.
6. Any other case entrusted to the unit by the Chief Vigilance Officer or the
Administrator of the U, T. of Puducherry.
NATURE OF DUTY
The Vigilance and Anti-Corruption police Unit has been assigned to
handle investigation of the cases mentioned above. This Unit also undertakes
cases of misappropriation and Criminal Breach of Trust committed in the
Cooperative Societies, Puducherry.
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190 Project Implementation and Monitoring Report Further the Vigilance and Anti-Corruption Police Unit conducts preliminary
enquiries into the allegations of corruption and other malpractices of the public
servants, collect intelligence about the corrupt practices of the Govt. Servants
working in various departments, Municipalities, Government Undertakings. This
unit also lay traps against the public Servants who accept bribe to discharge
their official duties.
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191 Project Implementation and Monitoring Report
Food Cell Police Stations
The Food Cell Unit in Puducherry and Karaikal was created on 5.11.1975 vide
G.O. M.s.No.146/HEW/CS dated 5.11.1975. His Excellency the Lt. Governor, of
Puducherry had approved the duties, responsibilities and function of Food Cell
Vide G.O.Ms.No.157/CS/HEW/CS dated 6.12.75. As per the G.O, the Food Cell
will function as a unit of the Civil Supplies Directorate under the complete
Administrative Control of the Director of Civil Supplies and the Collector. Cum
Secretary (Revenue & Civil supplies), Puducherry
One Food Cell Police Station consisting of 2 Sub-Inspectors of Police,3 Head
constables and 9 Police Constables will be located at PUDUCHERRY, one sub-
Inspector, one Head constable and 2 police constables at the out post at
MADAGADIPET and One Sub-Inspector, One head constable and 2 Police
constables at the other out post at BAHOUR and all these Food Cell Police
stations will function under the Supervision of Superintendent of police Food Cell
located at Puducherry. While the other wing i.e Food Cell P.S. KARAIKAL
consisting of One Inspector of Police, One Head constable and 6 police
constables will be located at KARAIKAL under the over all control of the
Superintendent of Police, Food Cell, Puducherry. The Officer and men posted at
Karaikal will have their Head quarters at Karaikal itself. The Directorate Civil
supplies, Puducherry will have the overall control of the whole cell for
Administrative Purposes. The Food Cell wing located at Karaikal headed by the
Inspector of police will have Jurisdiction over Karaikal and Mahe regions and the
Food Cell wing located at Puducherry will have Jurisdiction over Puducherry and
Yanam Regions.
The Superintendent of Police, Food Cell, is the Head of the Office and he is the
D.D.O. of Food Cell, Puducherry and Karaikal. The Inspector of Police, Karaikal will
be Disbursing Officer in respect of Pay and Allowances. The office of
Superintendent of Police, Food Cell and Food Cell P.S. Puducherry is presently
located in a rented building at No.63,Vth Cross, Jaya Nagar (West),
Reddiarpalayam, Puducherry -10. The contact Telephone No.2292277. The office
of Inspector of Police, Food Cell P.S. Karaikal is located in rented building at
No.62,IIIrd cross, MM. G. Nagar, Karaikal. The contact Telephone No. 95 4368
222494
STRENGTH PARTICULARS
S.N Strength Particulars SP SI HC PC WPC LDC
1 Sanctioned Strength 1 4 5 12 1 1
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192 Project Implementation and Monitoring Report
FUNCTION OF FOOD CELL
REGISTERING OF CASE UNDER ESSENTIAL COMMODITIES ACT
Food Cell Police under the instructions of Superintendent of Police,Food Cell
conduct frequent raids/Inspection at border areas of Puducherry. Any body
found violating Essential Commodities Act 1955 cases are registered against
them.
ASSISTING THE CIVIL SUPPLIES SQUARED
A squad is being maintained in civil supplies. Whenever the squad conducts
inspections, raids, checking’s of Fair Price shops, Petrol Bumps, and Kerosene
outlets etc., Food Cell Police will associate and assist them. Whenever the squad
goes for enumeration of cards, vetting out of bogus cards or for other duties, the
Food Cell Police will assist the squad.
SPECIAL TASK
1. Food Cell Police performs bandhobust duties during Deepavali, Pongal
Bazars and during the Natural calamities like cyclone and floods. The Food Cell
police ensures proper Public Distribution System. During bundh calls, called by
lorry owners/ drivers the Food Cell police ensures proper transport of Essential
commodities from one place to other places, by performing escort duties.
2. In additions to the above, Food Cell Police perform station Sentry duties,
Station Writer, Court duty, Process duties, guarding of government and case
properties and escort duties. Etc….
IMPORTANT SECTIONS UNDER WHICH CASES ARE REGISTERED
PETROL & DIESEL
PONDICHERRY MOTOR SPIRIT & HIGH SPEED DIESEL OIL MAINTENANCE OF SUPPLIES
ORDERS 1985 (ABOVE FIVE (5) LITERS PETROL & DIESEL)
POWERS
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193 Project Implementation and Monitoring Report 1. U/cl 2 (b) (iii) of pondicherry motor
sprit and high speed diesel
oil(Maintanance and Regulation
supply) order 1985
Not below the rank of sub-Inspector of
police is empowered to register FIR
sub-Inspector of Police,is order order
1985. empowered to register FIR.
2. U/cl 18(f) of Pondicherry motor sprit
and high speed diesel oil(Maintance
and Regulation supply order 1985
Not below the rank of sub-Inspector of
police is empowered to Search, seize
and remove stocks of Motor spirit or
high speed diesel oil together with the
vehicles, vessels or other containers.
3.U/cl 19 of pondicherry motor sprit
and high speed diesel
oil(Maintanance and Regulation
supply) order 1985
Prosecution sanction by the secretary
Department of Civil Supplies &
Consumer Affairs, Pondicherry . to lay
the charge sheet after getting opinion
from D.O.P. Law Department,
Pondicherry .
OFFENCE
1. U./cl 6 of pondicherry motor sprit
and high speed diesel
oil(Maintanance and Regulation
supply) order 1985.
Illegal possession((Petrol/Diesel) Above
5 ltrs
2. U/cl 15 of pondicherry motor sprit
and high speed diesel
oil(Maintanance and Regulation
supply) order 1985.
Illegal Transportation(Petrol/diesel
above 5 ltrs
KEROSENE
PONDICHERRY KEROSENE CONTROL ORDER 1969
OFFENCE
1 U/cl 19 of Pondicherry Kerosene control
order 1969
Illegal Possession-Above 20
ltrs
2 U/cl 25 of Pondicherry Kersene control
order 1969
Illegal Tranporation-Above
20 ltrs
GAS
LIQUEFIED PETROLEUM GAS (Regulation of Supply of Distribution) order 2000
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194 Project Implementation and Monitoring Report
1
U/cl 4(1)© of liquefies petroleum Gas
(Regulation supply and distribution) order
2000
LPG storage without proper
safety measure. safety measure.
2 U/cl 3(1)© of liquefies petroleum Gas
(Regulation Supply and distribution) order
2000
Using LPG for other than the
registered purpose.-
3 3.U/cl 3(1)(a) of liquefies petroleum Gas
Possession more than one connection
(Regulation supply and distribution) order
2000.
Possession more than the
authorize number.
4 U/cl 3(1)(b) of liquefied petroleum Gas
(Regulation supply and distribution)Order
2000
Possess and use LPG in bulk unless
received from a oil company or
an authorized distributor.
RICE
PUBLIC DISTRIBUTION SYSTEM ORDER 2001(RICE)
POWERS
1.U/cl 2 ( C ) public distribution
system(control) order 2001.
Not below the rank of Inspector in the
state Government deleing with Food
and Civil supplies
OFFENCE
1. U/cl 6 ( 4 )(1) public distribution
system(control) order 2001.
Diversion (Unauthorized possession
and transportation of rice meant for
beneficiaries under the public
distribution system are released from
FCI godowns for the purposes under
any Government Scheme.
GENERAL
FOR ALL THE OFFENCES OF(1.) PETROL & DIESEL (2)KEROSENE (3)LPG GAS
CYLINDERS (4) RICE THE SECTION OF PUNISHMENT IS
U/S 7 (1) (a) (ii) OF ESSENTIAL COMMODITIES ACT, 1955 PUNISHABLE WITH.
PUNISHMENT
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195 Project Implementation and Monitoring Report IMPRISONMENT FOR A TERM WHICH SHALL NOT BE LESS THAN 3 MONTHS BUT
WHICH MAY EXTEND TO 7 YEARS AND SHALL ALSO BE LIABLE TO BE FINED
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196 Project Implementation and Monitoring Report
Protection of Civil Rights
BRIEF NOTE ON THE DUTIES AND FUNCTIONS OF PCR CELL POLICE STATIONS IN THE
UNION TERRITORY OF PUDUCHERRY
INTRODUCTION
(1) A separate Cell was constituted in Puducherry and the same started
functioning from February 1982. P.C.R. Cell Units were also started in
Karaikal and Yanam in the year 1987. Prior to the formation of this Cell, PCR
Act, cases were registered and investigated by the C.I.D. Unit, Puducherry.
(2) The Protection of Civil Rights Cell, Puducherry is located in Puducherry
Region at Shanmugapuram at a distance of 6 Kms from Police Head
Quarters. This PCR Cell is functioning in the Government building from
30.10.99. Prior to that the CID Police Station and ‘D’ Nagar Police Station
were functioning in this building.
(3) The PCR Cell Unit is registering and investigating cases under the PCR
Act, 1955 and the SC/ST(POA) Act, 1989. In addition to the investigation
and prosecution Criminal cases under these acts, the officers of the cell are
also making enquiries on the related complaints and also indulge in the
collection of intelligence about the atrocities, ill-treatment and practice of
the “untouchability” and other relevant social evils.
(4) The PCR Act cases are registered and investigate by the Inspector and
Sub-Inspectors of Police under the immediate supervision of the Supdt. of
Police(PCR Cell), Puducherry. The legal opinion of the Director of
Prosecution, Puducherry is being sought in regard to the disposal of all
cases under PCR Act, 1955.
(5) The cases under SC/ST(POA) Act, 1989 are being investigated by Supdt.
of Police, P.C.R. Cell. After having completed investigation of the cases,
the Director of Prosecution is being consulted in regard to the disposal of
the cases. The Assistant Public Prosecutor has been entrusted with the
function of conducting the prosecution of the P.C.R. Act cases in the courts
of the concerned Judicial Magistrate, the Additional Public Prosecutor is
conducting the prosecution of the case under SC/ST (POA) Act, 1989, in the
court of II Additional District Session Judge, Puducherry.
(6) In the Union Territory of Puducherry untouchability is not practiced in a
virulent form. Some stray cases alleging harassment to Scheduled caste
people arising out of untouchability are reported and hence taken up by
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197 Project Implementation and Monitoring Report the PCR Cell. No discrimination was shown to the members of the
Scheduled Castes in public places like Hotels, Restaurants and Temples on
the grounds of untouchability. The service of Dhobis/Barbers is fairly
available to Scheduled caste people in the Union Territory of Puducherry
including even in the small hamlets without discriminations.
(7) The staff members of PCR Cell are frequently visiting rural and urban
areas. The provisions of PCR Act and evils of untouchability and heinous
practices are explained to the public to avoid any hardship to “Scheduled
Caste People”. The PCR Cell is presently performing the following duties.
1. Visiting all Harijans villages and educating them the need to develop
and maintain cordiality with other communities.
2. Collecting intelligence about atrocities, torture, III – treatment and
practice of untouchability
3. Collecting information about agriculture wage disputes and arranging
amicable and early settlements with land owners/Caste Hindus.
4. Functioning as Liaison Officer between the Harijans and other
Government Enforcement Agencies during communal disturbances
though they are very rare in this Union Territory.
5. Forming mobile squads in rural areas of Puducherry/Karaikal and
Yanam.
6. Enquiring into details of petitions received through Harijans Association
and Director of Welfare of SC/ST
7. Conducting enquiries on allegations leveled by Harijans against rival
communities and vice versa.
8. Most of the cases registered in the PCR Cell Unit have ended in
acquittal for the obvious reasons that all the concerned incidences
occurred either in drunken brawl or due to sudden provocation that
both the complaint parties (SC/ST) and the accused parties (Caste
Hindus) want live in amity after the such occurrence and as a result
most of the witnesses concerned are turning hostile in the open court
during the trial of the cases. Moreover there is no area in the U.T. of
Puducherry prone to the occurrence offences under PCR Act, 1955 and
SC/ST(POA) Act, 1989.
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198 Project Implementation and Monitoring Report 9. However strict Vigilance is being maintained to prevent such atrocities
to be committed by higher caste people against the SC/ST people.
PCR Cell has been taking immediate necessary action as and when
warranted.
APPOINTMENT OF OFFICERS FOR EXERCISING SUPERVISION OVER PROSECUTION:
The Directorate of Prosecution functioning under the Law Department is
exercising effective supervision over prosecution conducted by the Assistance
Public Prosecutors.
SETTING UP OF SPECIAL COURT:
No Special Court was set up in the Union Territory of Puducherry to try the
offences under PCR Act, 1955. Taking into consideration of registration of
minimum number of cases the Government have vested powers to the Judicial
Magistrates, Puducherry, Karaikal and Yanam to try the offences under this Act.
SPECIAL COURT:
As per G.O. Ms.No.24/90-LLD, dt.30.03.1990 the Lieutenant Governor,
Puducherry with concurrence of the Chief Justice of the High Court, Madras, has
Specified the II Additional Session Judges, Puducherry to be special Judge for
the whole Union Territory of Puducherry to try the offences under the
SC/ST(Prevention of Atrocities ) Act, 1989).
Appointment of Special Public Prosecutor to conduct the cases of atrocities
on SCs/STs in the Special Courts (Section 15 of POA).
Thiru. R. Singaravelu, Senior Advocate has been appointed as Special
Public Prosecutor to handle cases tried in the Special Court vide G.O. Ms.
No.57/2006-LD dt.19.07.06 of Law Department, Puducherry for the purpose of the
said Act.
IMPLEMENTATION OF THE PROTECTION OF CIVIL RIGHTS ACT, 1955
1. As regards the provision of adequate facilities including legal aid to the
persons subjected to any disability arising out of “untouchability” to enable
them to avail themselves of such rights, cases are being registered by the
PCR Cell Unit, Puducherry depending upon the nature of offences
committed. Immediate relief such as food, water, clothing, shelter, medical
aid, transport facilities and other essential items necessary for human being
are being provided to the affected victims as prescribed under Rule 12(4) of
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199 Project Implementation and Monitoring Report Scheduled Caste/ Scheduled Tribes (Prevention of Atrocities) Rules 1995. The
assessment of the value of properties damaged during such occurrence are
being obtained by the PCR Cell Unit from the Revenue Department,
Puducherry and the same is communicated to the Director, Adi-Dravidar
Welfare Department for providing necessary relief to the affected persons.
The Department of Adi-Dravidar Welfare will provide 25% of the value of
damages immediately to the affected persons and the relief regarding the
remaining 75 % of the damages will be provided to the affected persons,
soon after the disposal of the concerned case in the Court.
2. As regards the prosecution of Protection of Civil Rights Act cases the
Government has appointed the Assistant Public Prosecutor through Law
Department for conducting Prosecution of the cases under this Act.
3. Taking into consideration of the registration of minimum number of cases,
the Government has vested powers to the Judicial Magistrates, Puducherry,
Karaikal and Yanam to try the offences under Protection of Civil Rights Act.
4. The Protection of Civil Rights Cell is functioning under the immediate
supervision of Superintendent of Police (PCR Cell) and under the direct
control of Senior Supdt. of Police(Crime and Intelligence) and the Inspector
General of Police, Puducherry is reviewing the cases under the provisions of
the Protection of Civil Rights Act, 1955 every month. Apart from this the
Secretary Welfare, Puducherry is also conducting review meeting periodically
that is once in three months to survey the working of the provision of this Act
with a view to suggesting measures for the better implementation of the
provisions of this Act.
5. There is no prone area in the Union Territory of Puducherry as far as the
Protection of Civil Rights Act, 1955 is concerned.
IMPLEMENTATION OF THE SCHEDULED CASTES AND THE SCHEDULED TRIBES
(PREVENTION OF ATROCITIES) ACT, 1989
1. As regards the provision for adequate facilities including legal aid to
persons subjected to atrocities to enable them to avail themselves of
Justice, the Director, Adi-Dravidar Welfare Department, Puducherry is
providing necessary facilities to the affected persons as in the cases of
Protection of Civil Rights Act, 1955.
As per the G.O.Ms. No.24/90/LLD, dt.30.03.1990 the Lieutenant Governor,
Puducherry with the concurrence of the Chief Justice of the High Court,
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200 Project Implementation and Monitoring Report Madras, has specified the II Additional Sessions Judge, Puducherry to be
the Special Judge for the whole Union Territory of Puducherry to try the
offences under the scheduled Caste and Scheduled Tribes (Prevention of
Atrocities) Act, 1989.
2. The trial Courts are providing for traveling and maintenance
expenses to the witnesses including the victims of atrocities during the trial
of offences under this act.
PROSECUTION
As regards the prosecution of Scheduled Caste and Scheduled Tribe
(Prevention of atrocities) Act, 1989 cases concerned the Government has
appointed the Additional Public Prosecutor through Law Department for
conducting the prosecution.
3. The protection of Civil Rights Cell is functioning under the immediate
control of Superintendent of Police (PCR Cell) and under the direct
control of senior Superintendent of Police (Crime and Intelligence). The
Inspector General of Police, Puducherry is reviewing the cases under the
provisions of the Scheduled caste Scheduled Tribes (Prevention of
Atrocities) Act, 1989 cases every month. Apart from this the Secretary
Welfare, Puducherry is also conducting review meeting periodically that is
once in three months to survey the working of the provision of this Act with
a view to suggesting measures for the better implementation of the
provisions of this Act.
4. There is no prone area in the Union Territory of Puducherry as far as
the Scheduled Caste and Scheduled Tribe (Prevention of Atrocities) Act,
1989 is concerned.
8 (G). PROTECTION OF CIVIL RIGHTS CELL
In order to protect and uplift the Scheduled Castes and Scheduled Tribes
from social inequalities, the Constitution of India extended certain privileges to
these Communities. The Untouchability (Offences) Act, 1955, was amended with
additional provisions and renamed as the Protection of Civil Rights Act, 1955.
Protections of Civil Rights Cells are functioning in Puducherry, Karaikal and
Yanam Regions. The Government of India Ministry of Social Justice and
Empowerment is meeting the entire expenditure.
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201 Project Implementation and Monitoring Report As recommended by the National Police Commission, non-
cognizable cases reported by these classes need not be investigated by the
cells as that would amount to favoring only one community. But adequate
number of Legal Aid Centers may be established and attached to the PCR Cells.
Wide publicity could be given so that the affected Scheduled Caste members
can approach these centers for legal aid.
DETAILS OF SANCTIONED STRENGTH
Region SP INS SI ASI HC PC
Puducherry 1 1 2 - 8 4
Karaikal - - 1 1 2 2
Yanam - - 1 1 1 2
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202 Project Implementation and Monitoring Report
CID Police Station
Criminal Investigation Department of Puducherry Police having
jurisdiction throughout the Union Territory of Puducherry was set up in the Police
Head Quarters Puducherry on 19.05.1967 vide order No.A1/681/672(2), dated:
19.05.1967 of Home Dept, Puducherry . The CID Police Station is functioning in
the CID Complex located just in front of the Administrative Block of the office of
the DGP, Puducherry. The Union Territory of Puducherry contains four packets
namely 1. Puducherry Region enclaved by Villupuram District and Cuddalore
District of Tamilnadu, 2. Karaikal Region enclaved by East Tanjore District of Tamil
Nadu. 3. Mahe Region surrounded by Cannore District and Calicut District of
Kerala and Yanam Region surrounded by East Godavari District of Andhra
Pradesh. The CID Unit is functioning under the immediate control of the
Superintendent of Police (CID), Puducherry and under the overall supervision of
the SSP(C&I), Puducherry .
The CID Unit is registering cases directly on such cases besides the
cases being transferred to CID Unit from various Police Stations for further
investigation on the orders of Inspector General of Police, Puducherry, since such
cases require sustained and elaborate investigation. The CID Unit is also taking
action suo-moto under the various provisions of ITP Act, NDPS Act and Special
Local and Laws. It enjoys the power as that of all the Police Stations.
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203 Project Implementation and Monitoring Report
GOVERNMENT OF PUDUCHERRY
HOME DEPARTMENT
(G.O.Ms.No.4 Home (Police), dated: 12th January 1973)
O R D E R
The Crime Branch, CID, Puducherry is taking up investigation of certain
special types of offences involving elaborate investigation. Sometime inter
regional and inter state, which the ordinary Police station cannot attend on
account of their preoccupation with Law and Order and other duties. The
Inspector of Police in charge of the Crime Branch, CID or his subordinators do not
have legal authority to register and investigation cognizable cases since they
cannot exercise the power of a Station House Officer. Therefore, the Inspector-
General of Police has proposed that the Crime Branch, CID, Puducherry may be
declared as a Police Station having jurisdiction throughout the Union territory of
Puducherry under section 4 (s) of the Criminal Procedure code and the same is
accepted by Government.
2. Accordingly, approval of the Lieutenant Governor is hereby
accorded to the declaration of the Crime Branch, CID of the Office of the
Inspector General of Police, Puducherry as a Police Station having jurisdiction
throughout the Union Territory of Puducherry under the provisions of sections 4 (s)
of the code of Criminal Procedure.
(By order of the Lieutenant – Governor)
Sd/-
M. CHANDRAMOULI,
Chief Secretary to Government.
(Refer Gezzette de 1’ Etat. No.4/73 dt: 23.1.73, Page 02)
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204 Project Implementation and Monitoring Report No.PA/IGP/DR/2/77-
Office of the Inspector – General of Police,
PUDUCHERRY, dated: 17-10-77.
C I R C U L A R
In continuation of this office circular No.PA/IGP/DR/2/77, Dated: 2.5.77
regarding the cases involving juvenile delinquents and order
No.124/Secy/IGP/DR/77, dated: 11.10.77 regarding the cases under the
protection of civil Rights Acts, in connection with the allocation of work to CID,
Crime Branch, PUDUCHERRY, it is hereby further ordered that in the following
categories of cases the investigation will be taken up by the CID Crime Branch,
PUDUCHERRY.
1. Cases of forgery;
2. Cases of Counterfeit of coins and currency;
3. Thefts of Govt. arms and ammunitions and illicit trade in arms;
4. Important cases in which Foreigners are concerned (Including
cases of
International Criminals and traffic in Women by Foreigners);
5. Frauds by means of advertisements, bogus funds and companies,
personating as
public servants, swindling, etc;
6. Important cases of defalcation of public money;
7. Cases of smuggling of opium, etc;
8. Important gang cases;
9. Any serious crime which appears to have a political motive;
10. Any other case of special importance for which the IGP
may decide the investigation to be taken over by the CID.
The cases will be transferred to the CID Crime Branch, PUDUCHERRY from
the Police Stations under the orders of the Senior Superintendent of Police,
PUDUCHERRY.
Sd/-
(T.R. KAKKAR)
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205 Project Implementation and Monitoring Report INSPECTOR GENERAL OF POLICE
PUDUCHERRY.
To
All Gazetted Police Officer
All Circle Inspectors
All SHO’s.
Copy to : A1/A$/Stock file/Secy. To IGP.
OFFICE OF THE INSPECTOR GENERAL OF POLICE, PUDUCHERRY
No. FR/22/secy/igp/86-
PUDUCHERRY,
Dt: 4.7.86.
O R D E R
The functions of C.I.D. (Crime) Branch are hereby engaged and it is
divided into two sections under the overall supervisions of Superintendent of
Police (Crime).
Each section will consist of one Inspector, two Sub-Inspectors/Asst. Sub-
Inspector, two Head Constables and eight Police Constables. The two sections
will register, investigate and prosecute the type of offences assigned to them. As
under:-
SECTION – I
1. Forgery and Counterfeiting;
2. Thefts of Government arms and ammunitions;
3. Trade in illicit arms;
4. Cases involving foreigners and international criminals;
5. Frauds and Defalcation;
6. Offences relating to drugs and psychotropic substances;
7. Cases involving gangs of criminals;
8. Any other important case which IGP may decide to be
investigated by the CID.
SECTION – II
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206 Project Implementation and Monitoring Report 1. Murder for gain;
2. Dacoit and Robbery;
3. Theft of electrical wires from Posts;
4. Thefts, House-Breaking involving loss of property over
Rs.20,000/-.
5. Thefts of idols and antiques.
The jurisdiction of the Crime Branch will extend to the entire
PUDUCHERRY region. The Station House Officer if all PS’s/Op’s shall take the
following steps whenever any offence falling in the categories mentioned above
is reported:-
1. Register the F.I.R.
2. Send immediate information to the concerned. Section of the Crime
Branch through telephone and wireless.
3. Record the report in the General Diary of the Police Station/Out Post to
this effect.
4. Preserve the scene of crime for examination by the investigating officers
of the Crime Branch.
5.
6. Transfer of the investigation of the case to the investigating officer of the
Crime Branch at once.
Sd/-
(KULBIR SINGH)
INSPECTOR GENERAL OF
POLICE,
PUDUCHERRY.
To
All Gazetted police Officers.
All Inspectors of Police.
All Station House Officers.
Accounts Officer/Estt. Section/Accounts Section/
Estt. II Section.
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207 Project Implementation and Monitoring Report
Copy to : The Senior Supdt. Of Police, PUDUCHERRY.
Chief Secretary, PUDUCHERRY for information
NO. FR/32.IGP/SECY/88
DT:06.0050.88
OFFICE OF THE INSPECTOR GENERAL OF POLICE, P0NDICHERRY.
Dated: 6th May, 1988.
STANDING ORDER NO: 3/88
In partial modification of the Standing Order No.FR/SECY/IGP/86-265,
dated: 4.7.1986 of the Office of Inspector General of Police, PUDUCHERRY, the
following instructions are issued.
1. It has been noticed that a cases of all categories mentioned in the
above order are being transferred to C.I.D. for investigation,
irrespective of the nature of their seriousness. C.I.D. being a
specialized agency should be entrusted only with difficult cases or
cases requiring specialized investigation like terrorist act wherein
sustained investigation has to be carried out. C.I.D. should not be
dragged unnecessarily to investigate cases of routine nature.
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208 Project Implementation and Monitoring Report 2. Therefore, it is hereby ordered that hereinafter cases are to be
transferred to C.I.D. only on the orders of SSP – II/SSP-I/IGP.
3. This will come into force with immediate
Sd/-
(P.V. SINARI)
INSPECTOR GENERAL OF POLICE
PUDUCHERRY
To
All Gazette Police Officer, CI’s and SHO’s
Traffic Police Station
The Traffic Police Station Puducherry has started functioning from 26-09-1967
consequent to the Govt. of Puducherry Notification No. 63-61/57 Dated 26-09-
1967. The Jurisdiction of each zone, duties and responsibilities and the records to
be maintained in the Police station were formulated vide Police Standing Order
No. 18/89 Dt. 15-09-1989. At present The Traffic Police Station, Puducherry and
the Office of the Superintendent of Police (Traffic) are functioning at door
No. No.22, Jawaharlal Nehru Street, Puducherry at the Junction of
Jawaharlal Nehru Street and H.M. Kasim Salai. It is flanked by Raj Nivas on
Eastern Side, 500 meters away from the Station. Grand Bazaar Police
Station and the main Markets are located 500 meters away on the
Western side. The Traffic Police has the jurisdiction of the entire North and
South Sub-Divisions expect Villianur PS. This Police station is manned by Two
Inspectors, 4 Sub-Inspectors, 6 Head Constables, 68 Police Constables under
the direct supervision of the Superintendent of Police (Traffic).
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209 Project Implementation and Monitoring Report
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210 Project Implementation and Monitoring Report
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212 Project Implementation and Monitoring Report ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~END OF THE
DOUCUMENT~~~~~~~~~~~~~~~~~~~~~~~~