Presentation skills

Presentation Skills

Objectives

By the end of this slide set you will: Understand the ingredients of an effective

presentation

Know how to put a good presentation together

Have identified your personal beliefs and perceptions

and know how to manage them

Understand your own personal ‘style’

Have acquired valuable tips and hints for successful

presentations

Why do I need Presentation skills?

They are of utmost importance for

Sales reps

leaders

Customer

facing

Managers

The purpose of a presentation

Get across information and ideas that stick

in the audience's minds

Influence the audience positively

As the presenter, it is down to you to make

sure your message stands out

from the rest

FOR THE RIGHT REASONS

You can be as good as you wish to be

The art of giving interesting, memorable

and relevant presentations can be learnt

The skills required can be practiced and

“We are what we continually do.

Excellence then is not an act but a habit”

Aristotle

A successful communication

Definition:

‘A successful communication is one which

modifies the behaviour of the audience so

that they do something in your favour that

they would not have done had you not

spoken to them.’

- Khalid Aziz

Just some of our worries

1. I am not a good communicator

2. I’ve never done this before

3. I don’t ‘sell’ very well in public

4. The audience are all senior to me

5. The audience will be resistant to what I’m saying

6. I might make a fool of myself

7. I’ll forget what I am saying

8. They might ignore me

What else?

TWO very important facts

These ‘worries’ are YOUR

perceptions and beliefs.

They may feel very real to you

but are probably far from the

truth.

Types of presentations

Information giving

Persuasive

Motivational

Entertaining

Popular presentation styles

Impromptu

Verbatim

Memorised speaking

Extemporised speaking

Step 1 - Who is your audience?

What are their needs?

What do they know about your topic?

What do they do?

What kind of people are they?

Step 1 cont’d

The brain works VERY fast:

It processes words at 500 wpm

Talking speed – 120 wpm approx

80% of the time, audience may not be

listening to us – unless relevant and

interesting to them

‘Talk to me about me’

Barriers to overcome

Listeners may not

Understand

Listeners may

Understand but not accept

Step 2 – why are you speaking?

Main objective?

What is the key thing they need from you?

Review

Key objective for presentation

Clearly stated and understood?

More than one objective – what is key, what

could be removed if needed?

Step 3 – what are you going to say?

Use a mind map to identify all possible

Main idea

2nd idea

3rd idea

4th idea

5th idea

Step 3 cont’d

Research is essential

Address the audience’s

needs, not yours

Step 4 – structuring your presentation

Tell them what you’re going to tell them (Introduction)

Tell them

(Main body)

Tell them what you’ve told them

(Conclusion/summary)

Introduction

Get their attention

No apologetic attitude

Act confident

Introduce yourself

Will you be worth listening to?

Will you surprise them?

Create expectation, anticipation, interest

The benefits

You’ve addressed the ‘What’s in it for me?’

You’ve told them the advantages

Credibility

Why listen to you?

Qualification to speak?

Expertise?

Practical knowledge?

Give them faith in you as knowledgeable

Be believable

Direction

Tell them

Content

Different sections and how they link together

Timing

Questions statement (e.g.during/after)

Admin details

Main body

Hard work required here

Be concise

Verbal signposts

No jargon

Maintain their interest

Make effective use of your slides

Leave some room in your presentation for

questions

Preparation

Write it out

Positive language

Concise

Word smithing

No jargon

Descriptive phrases

Link to real life examples

Repetition can help (be careful here)

Right words for the audience

Keep sight of your objectives

Editing

Strip out anything that is waffle or not to

the point

Allow for pauses in your timing

Use words that suit you

Use the END formula:

Essential

Necessary

Desirable

Further considerations

Visual aids

Equipment

Guidelines

Supporting documentation

Audience participation

Note cards

Practice and performance

Personal impact

Body language

‘It’s not what you say but how you say it.’

Practice …

Timings

Pauses

Smiling

Change non-’you’ words/phrases

With slides and any props

Allow for any needed feedback

Keep to your timings

Some things to think about

1. Where will you be giving you

presentation?

2. Stage, lectern, table, nothing?

3. Where will your audience be?

4. What technology is available?

Your presentation style

What impression do you want to create?

How will you do it?

What style will suit your audience?

What is your natural style – can you adapt to suit?

Pacing

Visual aids – asset or distraction?

Risks – can you take any?

Will it be memorable?

Personal impact

First impressions are lasting impressions

Body language

Audibility

Posture

Nerves

Acting - ok in moderation, but being yourself is a winner

Conclusion

Finish with a BANG not a whimper

Mention your objective again here

Calls to action

Say ‘thank you’!

About Marval

Marval offers a

customer-centric

approach to IT service

management (ITSM),

encompassing ITSM

software, consultancy

and education

People

Technology Process

Presentation skills

Presentations & Public Speaking

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