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Nancy Law 607 255 9046 NFL1@cornell.edu 203 Barnes Hall

FRESH 2012 Kindly turn off all cell phones and computers

CORNELL CAREER SERVICES

Remember to check your spam/junk box for emails from Nancy and the Extern Program

TODAY• An Overview of the FRESH

Program• Our Procedures and Expectations

• Guidelines for Student Preparation

• Problems/Cancellation Procedures

• Follow-up Procedures after Externship

ORIENTATION • Expected to stay the whole meeting

• If you leave, name in upper right hand corner of your completed hold harmless form, and leave in the folder on my chair at front desk.

• Rigid Procedures

• High level of student behavior is expected

HORROR STORIES

HORROR STORIESFIRST FLOOR LOBBY OF

SPONSOR’S DOWNTOWN MANHATTAN BUILDING

Plan to leave a good first impression. Leave your loved ones at the curb.

HORROR STORIES

HORROR STORIESEDITOR-IN-CHIEF OF

A MAJOR ART MAGAZINE

Unprepared to ask intelligent questions

Did not demonstrate enthusiasm or motivation.

Be prepared and willing to have a good experience.

HORROR STORIES

One student “thought” he might be sick the following week.

It would be YOUR responsibility to contact the sponsor, and copy us in the apology letter.

HORROR STORIESBANKING BUSINESS

ENVIRONMENTFell asleep during a conference call and during a client meetingDidn’t come prepared and had no questions or input.

Sponsor got impression that only Juniors/Seniors are mature and focused enough for shadowing.

HORROR STORIES PRODUCER OF TWO LONG-RUNNING

BROADWAY SHOWS

Passive and shy, and had done no research on the Theatre or the very popular shows the sponsor produces.

Take advantage of the opportunity, because sponsors will notice!

HORROR STORIES HAVE BASIC UNDERSTANDING OF OFFICE ETIQUETTE

If unsure, ask for or to clarify instructions…don’t assume you know protocol.

HORROR STORIESCROSS-COUNTRY

CORPORATE EXTERNSHIP

Did not complete the assignment

Insisted on using his cell phone, claiming it was his mom.

Take experience seriously, it reflects poorly on Cornell, and is disrespectful.

HORROR STORIES SPONSOR IN NEW ENGLAND FOR WEEK-

LONG EXTERNSHIP

Last-minute cancel saying car was not adequate to make the trip;

Sponsor forced to work overtime to finish planned research project

Plan ahead and don’t make excuses.

HORROR STORIES OVERNIGHT WITH SPONSOR

Respect sponsor’s personal property including food, phone, pets, books/magazines, cleanliness…

Ensure a communication method…Have your sponsor’s cell number!

Meeting off-site? Lost?

HORROR STORIES HIGH LEVEL INVESTMENT BANKER INFORMATIONAL

INTERVIEW

Student began asking rapid-fire questions one after another, as if a reporter or hyper job seeker.

Informational interviews are relaxed interactions; seek a mock interview in your college.

EXPECTATIONS

Your actions influence the way Cornell is viewed by the sponsor’s colleagues and organization.

REPRESENT CORNELL

WELL!

EXPECTATIONS FULFILL YOUR OBLIGATIONSSeemingly benign mistakes can affect

you, the organization and Cornell.

EXPECTATIONS COMMUNICATION

Follow instructions for contacting your sponsor, and remember to communicate in a business-like manner.

WHAT TO EXPECT

Communication

Prepare questions/ideas

Discuss activities in advance with sponsor

Request an agenda

Request 10-15 minute discussion about the organization/industry

Reaching your sponsor – it may take a dedicated effort

WHAT TO EXPECTExpect Date/Activity changes – if a sponsor cancels: Contact Career Services immediately to attempt to find a replacement, and follow up in writing to sponsor (copy to us) to apologize and thank them for the opportunity.

PROBLEMS DURING 2-DAY VISITS

Communication is key

Call us for advice

Discuss/Negotiate with sponsor

NOT ENOUGH TO DO?

Ask permission to speak to others

Read feedback (snapshots online), know expectations

Career field meet your interests?

Activities as ideas and not expectations

CAREER EXPLORATION

Build a network of career contacts

ASSESS YOUR FIT

Work atmosphere

Corporate vs. start-up culture

Physical workstation (Cubicle? Computer? Travel?)

the FRESH Program is not a job search service

REMEMBER

FOLLOW-UP

Send a thank-you note to sponsor within one week of externship.

You may confirm your interest in the field, not put the sponsor on the spot for jobs.

GUIDELINES

Please turn to Page 11

GUIDELINES

Name of extern(s) matched with sponsor

Sponsor’s gender

Preferred address and phone

SPONSOR CONTACT SHEET

GUIDELINES

These are not exclusive

Do not let a week go by with only one attempt

SPONSOR CONTACT SHEET

Preferred method of contact and best time to reach

Pay attention to this to facilitate conversation

BEWARE OF E-MAIL

Guide on p. 6.

Ensure communication is positive.

“Due to his grammar mistake, Wilbur found a position. It just wasn’t the one he wanted.”

Negotiating Dates:

Plan to have at least 3-5 business days open for negotiation. You want to fit into your sponsor’s schedule.

GUIDELINES SPONSOR CONTACT SHEET

Two Sponsors - Contact both

Does one already have a date in mind?

If not, Schedule longer one first.

Externship Length is specified by sponsor.

If you cannot do the time on the form, see us TONIGHT instead of calling/negotiating with sponsor.

GUIDELINES SPONSOR CONTACT SHEET

Research the organization. Information available on the web, the Career Services library, and JGSM library.

Gain more from the experience.

Request information from the sponsor.

GUIDELINES

SPONSOR CHANGES/CANCELLATIONS

Sponsor schedules change – If changes create traveling issues, discuss with sponsor or contact us.

Externship canceling - Be understanding of security/liability standards, loss of job, etc. Come see us right away for an alternate placement.

Nancy Law 607 255 9046 NFL1@cornell.edu 203 Barnes Hall

DON’T FORGETProof of vaccinations may need to be provided for certain externships.

Proof of Citizenship, if sponsor requires it.

Your sponsor’s contact sheet information.

Elevator speech: Introduce yourself and interests, not full statistical summary of your life

About the time of an elevator ride

Could meet the company president!

INTRODUCTIONS &

HANDSHAKES

LOGISTICS

Call the sponsor between February 28th-March 7th.

Review special contact info: follow any notes, alternate contacts or numbers, or updates to your sponsor’s availability that week.

FIRST CONTACT

Suggest what you would like to get from your externship.

Review your essays so you remember what YOU said, and the

sponsor read!

Have in mind your suggestions for dates that

might work for you

PREPARATION

If you get sponsor’s voicemail,

Speak slowly, give your name, phone, email

Ask for a good time to call

Do not mention for them to call you back

FIRST CONTACT

VOICEMAIL

Introduce yourself. Use their formal name

Discuss/confirm date(s) of visit

Learn particulars: dress code, security clearance, required

forms, and first meeting place

Discuss content of externship

FIRST CONTACT

GOALS

Directions to extern site (parking and fees)

Meeting place for the first day

Arrival and departure times for work hours

FIRST CONTACT OTHER PARTICULARS

Expected attire

Lunch options/arrangements (check in advance what money

you will need; don’t assume the sponsor will pay).

Special arrangements (insurance waivers, security

checks, liability clearance, etc.).

FIRST CONTACT OTHER PARTICULARS

PREPARE EARLY

THEY might call you

CONFIRMATION LETTER Letter summarizing:

The details of your externship, date(s), time, location, first meeting, your interests and what you hope to gain from this experience.

Send the letter as soon as possible after the initial call (while conversation is fresh in your mind).

CONFIRMATION CALL One week before the externship begins, call to confirm dates, times, and directions. Give your sponsor any change in information about where you can be reached.

Check you are on their calendar.

PRIVATE PRACTICE PEDIATRICIAN

Student waited until 3 weeks after the contact period to reach out to sponsor because he had “gotten busy.” Sponsor did not receive message well and cancelled.

Student did not realize he was being inconsiderate, but finally learned that as a pre-med, he had to be more responsible.

INFORMATIONAL INTERVIEW PLANNINGPlanning logistics:

• Exactly where/when will you meet?

• Get their cell phone #

• Be relaxed, treat as a conversation

TUTORIAL: http://www.quintcareers.com/information_before.html

INFORMATIONAL INTERVIEW PLANNINGTypes of Informational Interviews

• Skype/phone

• In/out of office

• Over coffee,

lunch, or dinner

READ: How Does an Informational Interview Work? Kate Lorenz, CareerBuilder.com Editor

KEY ELEMENTS IN PLANNING

EXTERNSHIPS• Be ready to be open about your ideas

• Know about current campus events/recent construction

What to ask your sponsor:

• What resources to use to research in advance?

• Basic information about the sponsor (interests, background, career choices/changes)?

Do NOT wait until your externship to request informational interviews outside sponsor’s area.

KEY ELEMENTS FOR SUCCESSFUL EXTERNSHIPS

• Be Responsible - Prepare answers to questions by researching/using experience.

• Be Outgoing – But not gushy or annoying.

• Don’t force sponsor to engage you in conversation.

• Self-Assessment Questions – “Sell” yourself.

TIPS AND ADVICE

• It takes clearance for employees to have visitors, (often requires 3-4 weeks advance notice).

• Lead the conversation if necessary.

TIPS AND ADVICE Be willing to learn all you possibly can. Do not focus on only

one aspect or topic of the work situation.

VP OF GOLDMAN SACHS

Student did not show up nor call the sponsor. The sponsor had confirmed the date.

He waited to hear from the sponsor, and never tried to call himself. He lost out on the experience.

CULTURAL EXPECTATIONS?

If you are new to the American business environment…

Or travel cross-country for the externships…

Don’t assume that cultural norms are the same as you expect! Research!

BAD INITIAL PHONE CALL SITUATION

Please see us immediately if anything makes you feel uncomfortable or uneasy. They won’t sponsor again.

WHAT DO SPONSORS LOOK FOR IN A

STUDENT?• Courtesy

• Professionalism and Preparation

• #1 Interest and Enthusiasm

VP OF MAJOR CORPORATION

TOO casual, asking unrelated questions (time for golf).

Take opportunity seriously. Use as a learning opportunity.

DRESS APPROPRIATE FOR THE BUSINESS

SETTING

Be aware of the environment and act accordingly. Respect people and their time.

Vs.

Check and change: ringtones, voicemail, and email signatures!

TRAVELING?FIRST IMPRESSIONS DO

COUNT!

Be sure to review your suit and clothes from the front AND the back!

NUTRITIONIST AT A MAJOR HOSPITAL

Not all fields are FUN. Be attentive and interested in the opportunity.

BUSINESS ETIQUETTE (PAGES 5-6) • Email – Spell check and remove signatures.

• Calling - Do not interrupt a call with Sponsor. Leave productive messages,

and be persistent.

• Voicemail - Check your messages for professionalism.

• Wireless Etiquette - Cell phones, pagers, Blackberry iPods -- NOT

appropriate in the workplace. Don’t be too informal.

PLASTIC SURGEON IN CALIFORNIA

Student lack of commitment and irresponsibility. Take responsibility for your mistakes. Be respectful and mindful of your actions.

Timeliness:

• Ask in advance and

• BE ON TIME.

BUSINESS ETIQUETTE (PAGES 5-6)

Respect:

• Confidentiality

• Privacy

• Personal Space

EXTERN QUOTES

““

EXPECTATIONS OF YOU

Behavior

Respect “basic rules” of the field and your Sponsor. Know that you are a guest.

Professionalism

BE AWARE OF YOUR SURROUNDINGS

Who’s Listening?

BUSINESS ETIQUETTE

Networking - Meet people, keep in touch. Ask for business cards and send

thank-you notes to all involved with you. Consider making a contact card to

give to colleagues who ask (not very expensive!).

MAKE THAT CALL!

BUSINESS ETIQUETTEEnjoy Yourself! - In a responsible and professional way representative of

Cornell.

FOLLOW-UP PROCEDURES

Resumes: may include the externship experience under other or relevant experience, accurately listing the length as one day/week.

QUESTIONS?

KEEP IN MIND:• Tell us: contact sheet errors

• Be patient with sponsor and schedule

• Attempt to schedule a time to talk, even if email preferred

• Sponsor does not have Guidelines, may be less prepared

• Ask pronunciation of names

STATEMENT OF PARTICIPATION• Cancel: explain in writing in advance,

and will copy the Extern office on the message

• Complete the written student evaluation.

• Understand that I am NOT covered by Cornell insurance, and may or may not be covered by the employer, in the event of injury, accidents, personal loss, or other occurrences during the externship.

• If do not follow through, I will lose future externship eligibility.

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CONTACT SHEETS

A-K: Front of room

L-Z: Back of room

CONTACT US

Rita Boratav607 255 6399externprograms@cornell.edu

Nancy Law607 255 9046nfl1@cornell.edu

Or stop by 203 Barnes Hall!