Post on 22-Oct-2021
PJ GorencFL Asthma Coalition
Center for Health Delivery Innovation
MyNemours Nemours Reading Brightstart! KidsHealth CareConnect
Nemours Consumer Digital Properties
Our aim is to expand a more accessible continuum of
care within our communities in order to be a more
proactive partner in guiding and empowering parents
throughout their children’s development.
Anytime, Anywhere
Center for Health Delivery Innovation
Nemours App for Asthma – Vision
Use the lens of Asthma to re-imagine how Nemours patient families experience
their care from Nemours.
We want to provide a seamless, personalized digital experience for patients and
families that meets their needs, on their terms.
Goals:▪ Tools for Patients:
➢ Support care plan for better asthma control / getting appropriate care
▪ Information for Clinicians:
➢ Data around asthma control in between visits
Center for Health Delivery Innovation
Nemours App for Asthma – Design Thinking
With a patient focus driven by Design Thinking, we
began by listening.
▪ Listening to patient families – 42 interviews with parents & patients
▪ Listening to clinicians –30+ interviews with Nemours clinicians
▪ Listening to Nemours – 20+ interviews with business & technology professionals
▪ Listening to the industry – literature review of 136 papers, essays, and studies
Center for Health Delivery Innovation
Nemours App for Asthma – Touchpoint Map
Ecosystem
▪ Unique Nemours
ecosystem of assets
▪ Millennial Consumerism
▪ Patient-Centered Design
▪ Agile Development
Center for Health Delivery Innovation
Center for Health Delivery Innovation
Nemours App for Asthma – Opportunity Space
Center for Health Delivery Innovation
Nemours App for Asthma – Basic Feature Set
Expected Portal Functionalities:
▪ Appointments: list, schedule, cancel, directions, contact info.
▪ Education: Videos, Articles, Tips
▪ Care Team: List, Messaging, Appts. by provider
▪ Medications: List, Refill
Center for Health Delivery Innovation
Nemours App for Asthma – Asthma Feature Set
Problems: Solutions
▪ Medication Adherence: Configurable Reminders
▪ Medication Confusion: Picture, Label, “How-to” Videos
▪ Asthma Control Test: Journal
▪ Triage: Interactive Asthma Action Plan, Telehealth
▪ Caregivers: Sharable Asthma Action Plan
▪ Environmental Triggers: Air Quality Index, Weather
▪ Provisioning: Automated Onboarding
▪ Monitoring: Device Integration – Peak Flow, Med. Adherence, Spirometry
Center for Health Delivery Innovation
Nemours App for Asthma – Clinicians
Problems: Solutions
▪ More Accurate Information: Clinician Dashboard in Epic
➢ Journal for more accurate Asthma Control Test data
➢ Integrated monitoring devices for passive data collection
Center for Health Delivery Innovation
Nemours App for Asthma