PJ GorencFL Asthma Coalition

Center for Health Delivery Innovation

MyNemours Nemours Reading Brightstart! KidsHealth CareConnect

Nemours Consumer Digital Properties

Our aim is to expand a more accessible continuum of

care within our communities in order to be a more

proactive partner in guiding and empowering parents

throughout their children’s development.

Anytime, Anywhere

Center for Health Delivery Innovation

Nemours App for Asthma – Vision

Use the lens of Asthma to re-imagine how Nemours patient families experience

their care from Nemours.

We want to provide a seamless, personalized digital experience for patients and

families that meets their needs, on their terms.

Goals:▪ Tools for Patients:

➢ Support care plan for better asthma control / getting appropriate care

▪ Information for Clinicians:

➢ Data around asthma control in between visits

Center for Health Delivery Innovation

Nemours App for Asthma – Design Thinking

With a patient focus driven by Design Thinking, we

began by listening.

▪ Listening to patient families – 42 interviews with parents & patients

▪ Listening to clinicians –30+ interviews with Nemours clinicians

▪ Listening to Nemours – 20+ interviews with business & technology professionals

▪ Listening to the industry – literature review of 136 papers, essays, and studies

Center for Health Delivery Innovation

Nemours App for Asthma – Touchpoint Map

Ecosystem

▪ Unique Nemours

ecosystem of assets

▪ Millennial Consumerism

▪ Patient-Centered Design

▪ Agile Development

Center for Health Delivery Innovation

Center for Health Delivery Innovation

Nemours App for Asthma – Opportunity Space

Center for Health Delivery Innovation

Nemours App for Asthma – Basic Feature Set

Expected Portal Functionalities:

▪ Appointments: list, schedule, cancel, directions, contact info.

▪ Education: Videos, Articles, Tips

▪ Care Team: List, Messaging, Appts. by provider

▪ Medications: List, Refill

Center for Health Delivery Innovation

Nemours App for Asthma – Asthma Feature Set

Problems: Solutions

▪ Medication Adherence: Configurable Reminders

▪ Medication Confusion: Picture, Label, “How-to” Videos

▪ Asthma Control Test: Journal

▪ Triage: Interactive Asthma Action Plan, Telehealth

▪ Caregivers: Sharable Asthma Action Plan

▪ Environmental Triggers: Air Quality Index, Weather

▪ Provisioning: Automated Onboarding

▪ Monitoring: Device Integration – Peak Flow, Med. Adherence, Spirometry

Center for Health Delivery Innovation

Nemours App for Asthma – Clinicians

Problems: Solutions

▪ More Accurate Information: Clinician Dashboard in Epic

➢ Journal for more accurate Asthma Control Test data

➢ Integrated monitoring devices for passive data collection

Center for Health Delivery Innovation

Nemours App for Asthma