Post on 08-Jul-2020
Personalize Patient Relationships and Connect Care Journeys
Erik.wagner@salesforce.comErik Wagner, Sr. Director, Global Provider Strategy
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Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement
Thank You
Pharmaceuticals
Medical Devices& Diagnostics
Providers
Payers
Thank You for Improving the Health of Others
Healthcare In the Fourth Industrial Revolution
Personalize the patient, member,
provider experience
Efficiently manage aging, sick
populations
Drive revenue growth while reducing cost
Deliver Care Everywhere
Compete with new entrants, mergers,
partnerships
Challenges Facing Healthcare
Our Best Experience Anywherebecomes our expectation everywhere
Expectations are Changing
Patient Experience
Connecting to Patients
Patient Engagement
want on-demand access to a doctor via telehealth
89%
21%
70%of patients said access to better health information will help them with chronic disease management
of senior patients (age 55 and older) surveyed said they want to manage their own healthcare and will need health technology access to do so.
Source: “Seniors Want Patient Engagement Technology for Care Management,” Patient Engagement HIT, March 14, 2018
Experience is Driving the Pressure to ChangePatients are bringing expectations from everywhere to healthcare
What Patients Want in the New World
Affordable Care
Individual Attention
Access On Any Device
Complete Health Records
Personalized Treatment
24/7 Service Anywhere
Leading Healthcare Organizations are Shifting to Connected, Collaborative, and Personalized Solutions
Disconnected Connected
Siloed Collaborative
Uniform Personalized
Plan & Device Sales
Employee Collaboration
ProviderEnablement
PatientEngagement
EHR & Claim Integration
Analytics and Intelligence
Personalized Patient Journeys
Device B2B & B2C Commerce
Innovation Platform
Contact Center & Home Health
Care Management
Custom Mobile Apps
Patient SuccessPlatform
A connected platformto drive customer-centricity
HOSPITAL
Health Systems,
Providers, Patients
Integration
PharmacyEHRPredictive Analytics
Contract Management
Physician Management
Claims DataSystems of Record
Build a Connected Platform for Personalized Engagement and Scalable Experiences
Patient Success Platform
Engagement
Integration Collaboration EnablementSecure
Platform
SalesMarketing CommerceCommunity
Analytics
Service
Customer 360
ComponentsCare Plan
ManagementPatient CommunityLongitudinal Patient Record Patient 360
Referral Management
IntelligenceRisk
StratificationProgram
DevelopmentShared Savings
Resource Utilization
Analytics
Contact Center Care Coordination
Provider Relationship Management
Actionable Insights
Marketing and Engagement
Mobile Engagement
Salesforce Health CloudPatient Engagement Platform for Providers, Payers, and Life Sciences
InteroperableHL7, FHIRCDISC, EDI
Engage Patients Anywhere Digital engagement | Mobile apps | Call center Assessments | Home health | Journeys
Intelligent Care CollaborationCare Plans | Risk Stratification Utilization management
Customize & Extend Health Data Models & WorkflowsPatient data models | Provider relationship management Clinical trials management | Population health | EHR integration
Healthcare ApplicationsvConsulting Implementation Services
Integration Partners
Jolene ChanBluewolf
Rashida HodgeIBM
Blazing New Trails with Our Partner Ecosystem
Healthcare and Life Science Trailblazers
Medical Device and DiagnosticsProviders
Payers Pharmaceuticals
Pack Health – by the numbers
20+ chronic conditions supported - 2+ comorbidities on average
4+ care coordination eventsper member, per month
150+ data points per member for every 90 days engaged
Results Achieved with Salesforce
- 34%
+55% +19min
+19% +20%
-33%
60
A1C (T2D)
-1.02
FOOT EXAM (T2D)
PERCENT REDUCING
FINANCIAL DISTRESS
PAIN
(CANCER)
MEDICATION
ADHERENCE
FATIGUE
(CANCER)
SLEEP PER
NIGHTSATISFACTION
(NPS)
© 2019 Pack Health LLC
Better Access, Experience, and Outcomes for Patients with Chronic Conditions
-4.2%
ER VISITS
(CANCER)
2.5%
REDUCTION IN
BODY WEIGHT
+50min
REDUCTION IN
ER VISITS (CANCER)
ACTIVITY MINUTES
PER WEEK
In their first
3 months,members see…
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