Post on 22-Nov-2014
description
Patient and Family Right
Managing Patient & Family Rights and Responsibilities
Objective 1- to fulfill the ethical commitment of HMG to the rights and responsibilities of its community and patients/ families.
2- to achieve both total customer satisfaction and compliance with the highest international standards of health care
How to achieve our target
all staff must follow the HMG Policy. each and every staff shall be aware of patients Bill of Rights and responsibilities. working cooperatively . believe in our capabilities. Pateint care is the optimum goal
Patients & Family Bill of Rights
This Bill of Rights includes but is not limited to Privacy for all examinations, procedures, and treatment. Identification and respect of Patient value and beliefs. Confidentiality of Patient information. Patient’s Right to access of care
General Manager & Medical Director Role
Allocate all resources required to implement HMG Policy throughout the hospital.
Address the approved Patient & Family Bill of Right & Responsibilities to all the coordinators of the departments / Units
OPD Receptionist / Admission Office Role
All shall hand a copy of HMG (Bill of Patient & Family Right & Responsibilities) to each and every patient on registration or admission respectively .
Concern Healthcare Worker shall ensure that patients are informed about their rights and responsibilities in a manner they can understand .
Quality Improvement Role • Shall send a copy of the Bill
of Patient Rights & Responsibilities to all the staff on their internal E-Mail
HR Role • Shall include the Bill of
Patient Rights & Responsibilities in the general orientation program for all newly assigned employee
Patient Service Role • Shall ensure that the Bill of
Patient Rights & Responsibilities are available to patients and families at all times.
Education Department Role • Shall provide all staff
training and education on the Bill of Patient Rights & Responsibilities
All HMG Staff Role
• Shall read and understand their responsibilities in protecting patients and family rights.
• Shall be able to explain their responsibilities.• Shall implement general principles of patients rights
which include and not limited to : Respect All patients. Respecting patient’s Cultural, Psychosocial,
Spiritual, Religion, Race, Sex, Nationality and personal Values and Believes .
All HMG Staff Role
Respecting the Privacy of the patient, and not expose any unnecessarily parts of body during procedures or treatment.
Providing correct information about the treated doctors regarding the identity and professional status.
Respecting Patient’s Right for pain assessment and management.
Keep Patient information confidential from public. Respect the Patient Complain, do not neglect the
patient demand.
All HMG Staff Role
Allow patient to submit verbal or written complain with no effect of the quality of the provided care.
Allow patient refuse to talk to any individual that has no relation with the care provided.
protect the patient from any verbal abuse by Physicians, Nurses, or any other staff.
Provide the patient with complete medical report with accurate check up results.
HMG Policy (HMG/RYN/PFR/002)
Dr. Sulaiman Al-Habib Hospitals committed to Identify, Protect and Promote Patient and Family Rights at all times and in all situations
Thank You
Presented By Ahmad Thanin