Patient and Family Right

Managing Patient & Family Rights and Responsibilities

Objective 1- to fulfill the ethical commitment of HMG to the rights and responsibilities of its community and patients/ families.

2- to achieve both total customer satisfaction and compliance with the highest international standards of health care

How to achieve our target

all staff must follow the HMG Policy. each and every staff shall be aware of patients Bill of Rights and responsibilities. working cooperatively . believe in our capabilities. Pateint care is the optimum goal

Patients & Family Bill of Rights

This Bill of Rights includes but is not limited to Privacy for all examinations, procedures, and treatment. Identification and respect of Patient value and beliefs. Confidentiality of Patient information. Patient’s Right to access of care

General Manager & Medical Director Role

Allocate all resources required to implement HMG Policy throughout the hospital.

Address the approved Patient & Family Bill of Right & Responsibilities to all the coordinators of the departments / Units

OPD Receptionist / Admission Office Role

All shall hand a copy of HMG (Bill of Patient & Family Right & Responsibilities) to each and every patient on registration or admission respectively .

Concern Healthcare Worker shall ensure that patients are informed about their rights and responsibilities in a manner they can understand .

Quality Improvement Role • Shall send a copy of the Bill

of Patient Rights & Responsibilities to all the staff on their internal E-Mail

HR Role • Shall include the Bill of

Patient Rights & Responsibilities in the general orientation program for all newly assigned employee

Patient Service Role • Shall ensure that the Bill of

Patient Rights & Responsibilities are available to patients and families at all times.

Education Department Role • Shall provide all staff

training and education on the Bill of Patient Rights & Responsibilities

All HMG Staff Role

• Shall read and understand their responsibilities in protecting patients and family rights.

• Shall be able to explain their responsibilities.• Shall implement general principles of patients rights

which include and not limited to : Respect All patients. Respecting patient’s Cultural, Psychosocial,

Spiritual, Religion, Race, Sex, Nationality and personal Values and Believes .

All HMG Staff Role

Respecting the Privacy of the patient, and not expose any unnecessarily parts of body during procedures or treatment.

Providing correct information about the treated doctors regarding the identity and professional status.

Respecting Patient’s Right for pain assessment and management.

Keep Patient information confidential from public. Respect the Patient Complain, do not neglect the

patient demand.

All HMG Staff Role

Allow patient to submit verbal or written complain with no effect of the quality of the provided care.

Allow patient refuse to talk to any individual that has no relation with the care provided.

protect the patient from any verbal abuse by Physicians, Nurses, or any other staff.

Provide the patient with complete medical report with accurate check up results.

HMG Policy (HMG/RYN/PFR/002)

Dr. Sulaiman Al-Habib Hospitals committed to Identify, Protect and Promote Patient and Family Rights at all times and in all situations

Thank You

Presented By Ahmad Thanin