Overview

SAP Solution Manager 7.1 – One Single Entry

Point for Application Lifecycle ManagementMoving From DSWP to Work Centers - Release SP01

ALM Product Management

Introduction

Agenda

Customer IT Challenges

How SAP Meets these Challenges with SAP Solution Manager 7.1

Transitioning from Transaction DSWP to Work Centers

Today, Customers Have Greater Demands for IT

• IT is shifting from managing

information systems to

supporting business

processes and business

differentiation

• Complexity is rising and time

frames are decreasing

• As a result, IT is under extreme

pressure deliver more with

Customers Have Many Business Processes Beyond SAP How can They Manage These Solutions?

SAP Solution

Manager 7.1 goes

beyond SAP

SAP Enterprise

Support provides the

perfect support

Mobile and other devices,

e.g. PCsDatabase Hardware

SAP and non-SAP

components

Upgrade Management

Maintenance

Management

Business

Process

Operations

Technical

Operations

Application Incident

ManagementChange Control Management

Test Management

Template

Management

Solution

Implementation

Solution Documentation

Example: E2E SAP Business Process

Incoming

sales opportunitySales order

processing

Store data

of sales process

Invoice

Our Customers Require a New UI for Effective Solution

Operations

Work Centers

DSWPIn the past, transaction DSWP

was available for basic

operations activities in SAP

Solution Manager.

However, this transaction

is very old and limited.

As a result, it is being

replaced with Work

Centers in SAP Solution

Manager 7.1.

Moving From DSWP to Work Centers

The Motivation

SAP Solution Manager 7.1:

• Work centers completely replace DSWPo No more duplication of information

o All configuration is bundled in solman_setup

o Easy consumption of innovation

SAP Solution Manager 7.0 SP 15:

• Shipment of SAP Solution Manager Work centerso Work centers cover all areas of SAP Solution Manager

o Innovation is delivered exclusively in Work Centers

o All existing developments are also available via Work centers

SAP Solution Manager 3.1 / 3.2 / 4.0:

DSWP is the single point of entry for Operations and Operations

Setupo All operations configuration

o All operations activities

o Predecessor of work centers with operations focus

DSWP Functions in SAP Solution Manager 7.1 Work Centers

Create and Maintain Solutions

Now in SAP Solution Manager Administration Work Center

DSWP SAP Solution Manager Administration

Use the Solutions

Create and Maintain Solutions

Also Available in System Monitoring Work Center

DSWP System Monitoring

Use the Setup view.

Self-Diagnosis of the SAP Solution Manager System

Use the Overview

Solution Transfer

Use the Solutions

Automated E-Mail Notifications

Now in System Monitoring Work Center

Use the Setup

Start Service Processing

Now in SAP Solution Manager Configuration Work Center

DSWP SAP Solution Manager Configuration

Use Basic Configuration view, then skip to

step 5 of the guided procedure. Select the

activity “Schedule Background Jobs.”

Creating Business Partners

Now in Technical Administration Work Center

DSWP Technical Administration

Use the Central Tool Access view, select a

SID, then select the User Management

button.

Initial Transfer of IBase

Obsolete – Now Conducted Automatically in 7.1!

Get SAP Components

Use the Basic Configuration view, then skip

to step 5 of the guided procedure. Select the

activity “Schedule Background Jobs.”

Reorganizing Sessions, Deletions, etc.

to step 4 of the guided procedure. Select the

manual activity “Delete Sessions,

Documents and Download.”

Request SAP Tutor From the SAP Support Portal

Select “SAP Links” from the Work Center.

Data Transfer Configuration

Select the Solutions view, then select a

solution. Then select the “Solution Data

Settings” button.

Global Settings

to step 2.1 of the guided procedure. You can

maintain the data here.

Rating Hierarchy

Now in Business Process Operations Work Center

DSWP Business Process Operations

The link is located in “Common Tasks.”

EarlyWatch Alert Administration

Select the Solution view, select a Solution, and then

the “Operations Setup” tab.

Service ReportingNow in SAP Engagement and Service Delivery Work Center

DSWP SAP Engagement and Service Delivery

Select the Reports view.

Administration ReportingNow in System Monitoring Work Center

Change Management ReportingNow in Change Management Work Center

DSWP Change Management

Service Desk ReportingNow in Incident Management Work Center

DSWP Incident Management

Issue and Top Issue ReportingNow in SAP Engagement and Service Delivery Work Center

DSWP SAP Engagement and Service Delivery

Solution MonitoringNow in System Monitoring Work Center

Select the

Reports

view, and

then the

radio button.

Solution MonitoringNow in System Monitoring Work Center – System Status

Navigate directly from System to Solution in the System Status view.

Business Process MonitoringNow in Business Process Operations Work Center

From the Business Processes view, select the Graphical Overview tab.

Solution Monitoring Operations SetupNow in SAP Solution Manager Administration Work Center

Select the Solutions

view, select a

Solution, select

Operations Setup, and

then the radio button.

Updating Solution Data at SAPNow in SAP Engagement and Service Delivery Work Center

Select the

Solutions view,

select a Solution,

select the Update

Solution Data at

SAP button.

SAP Service Marketplacewww.service.sap.com/enterprisesupport

www.service.sap.com/solutionmanager

www.service.sap.com/runsap

help.sap.com/solutionmanager

help.sap.com/netweaver (NetWeaver Business Client

TrainingVarious offerings from Concept & Strategy up to details on different scenarios

www.service.sap.com/solutionmanager -> Training

SAP Solution Manager E-Learning-MapsRole-specific collection of learning materials, available free of charge for SAP customers

www.service.sap.com/rkt-solman

Books and ReadingSAP Solution Manager by SAP Press

Performing End-to-End Root Cause Analysis Using SAP Solution Manager by SAP Press Essentials

SAP Solution Manager Forum in SAP Developer Networkwww.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager

Further Information Regarding SAP Solution Manager

Additional Information

SAP Solution Manager 7.1 Work CentersBased on the Essential Scenarios for Application Management

Implementation of

SAP Solutions

Work Centers:

System Landscape

Management

Implementation and

Upgrade

Test Management

Work Centers:

Implementation and Upgrade

Test Management

Solution Monitoring

Work Centers:

Business Process Operations

System Monitoring

Job Management

Delivery of SAP Services

Work Center:

SAP Engagement and Service Delivery

Root Cause Analysis

Work Center:

Root Cause Analysis

Service Desk

Work Center:

Incident Management

Administration

Work Centers:

System Landscape Management

Technical Administration

Change Management

Work Center:

Change Management

Upgrade

Work Center:

Implementation and Upgrade

Solution Documentation

Work Center:

Solution Documentation Assistant

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

Other Work Centers

My Home

SAP Solution Manager Configuration

SAP Solution Manager Administration

Work Centers Are Based on User Roles

KEY MESSAGE:

A user can have one or more roles

A role can have one or more Work Centers

KEY FACTS:

Work Centers ease navigation through central role-based points of access

They provide a tailored and role-based user environment to simplify your work

Work Centers are easy to learn by using common structure and content elements

They improve collaboration through common Inboxes, Work Lists and Status

Reporting

What is the Work Center Layout?

INTRODUCTION:

Work Centers are represented as tabs in the Navigation Bar.

The Navigation bar provides only one level of navigation.

Work Centers support task-specific activities (e.g., managing alerts, processing

Incidents, etc.)

The term Work Center will not be made visible to the user; instead the tabs will be

referred to by the tasks they support.

Through the Worklists, Work Centers shall provide the user one-click access to

frequent and important user actions.

In addition, the user should be able to complete all tasks relevant to one business

goal within one Work Center

Architecture of a Work Center (SAP NetWeaver Business

Client)

Work Area

Contextual

Navigation Panel

Navigation Bar

Architecture – Navigation Bar

•a role-specific navigation bar with access to a list of Work Centers

associated with the role and assigned to the end user

• top-level navigation which groups all functions and information so the users

of a role can focus on their relevant work

The Navigation Bar provides:

Navigation Bar

Architecture – Details

Contextual Navigation

Panel:

The Overview view

lists all actions the

user needs to

complete according to

priority and urgency

as well as any open

The Common Tasks

section lists all tasks

that the members of

the role need to

perform

The SAP Links section

takes the user to other

sites relevant to their

Work Centers

Common Tasks

Architecture – Work Area

Each Work Center specific Work Area provides all relevant functions and information to complete a

specific task

Work Area

Web Browser

SAP GUI

SAP NetWeaver

Business Client

Available Work Center User Interfaces

UI TechnologyWork Centers are WebDynpro

ABAP applications

They can be displayed in:

a Web Browser

SAP GUI

SAP NetWeaver

Business Client

Accessible by

AGS_WORKCENTER

webdynpro

application

Sample Work Center With Web Browser

Accessible by

SOLMAN_WORKCENTER

transaction

Sample Work Center With SAP GUI

SAP NetWeaver Business ClientIntroduction

The SAP NetWeaver Business

Client (NWBC) is a rich UI client that

offers a single point of entry to SAP

applications, especially harmonizing

access to existing SAP GUI

transactions and newly developed

applications based on Web Dynpro.

NWBC itself is a high fidelity shell

that aims at harmonizing the user

experience over different UI

technologies.

Horizontal Navigation is controlled by the arrow buttons, as well

as the ability to jump to any other assigned Work Center.

Move forward or backwards

using the button arrow buttons.

Select this button to jump to a

Work Center.

SAP NetWeaver Business Client – Navigation

Accessible in Business Client by

http://hostname:port/sap/bc/solman/nwbc

Sample Work Center With SAP NetWeaver Business Client

In the SAP NetWeaver Business Client, the Personalize menu

allows the maintenance of system information as well as menu

options.

Under Options, you maintain the system information for the client. The URL should be

in the format http:// <fully resolved hostname>:port/sap/bc/solman/nwbc

SAP NetWeaver Business Client – Personalization

Accessing SAP Solution Manager via the SAP NWBC

Summary

Further Information Regarding SAP Solution Manager

Important Information About Work Center Roles:

There are many changes to the role concept for Work Centers in SAP Solution Manager 7.1 compared to the previous

version. For the SAP Solution Manager 7.1 Work Centers, SAP has delivered new scenario-based composite roles

for dedicated (defined) users. In effect, SAP has determined the user role and tasks based on the Application

Lifecycle Management scenarios, and developed the corresponding roles.

Composite roles which contain Work Center roles are delivered, and are based on the authorization roles approach

(transaction PFCG). The single roles for the Work Centers do not contain authorizations, therefore it is not necessary

to generate an authorization profile. The procedure is also described in the Description tab in each composite role.

For example, with the SAP Solution Manager Service Desk, you now have composite roles for key user, processor

and administrator. These roles contain all necessary single roles, such as the Work Center navigation role, a

dedicated SAP_SMWORK_BASIC_INC*_MAN role, CRM navigation roles, CRM authorization roles for the CRM

WebUI, etc.

In addition, separate composite roles are also delivered for the Service Provider scenario for the SAP Solution

Manager Service Desk. Additional information on composite roles for scenarios is located in the SAP Solution

Manager Implementation Guide (IMG) through transaction code SPRO.

Note that each end user who works with Work Centers needs to be assigned role SAP_SMWORK_BASIC_* (where *

is the Work Center name) for each individual scenario.

Full role and authorization details are available in the SAP Solution Manager 7.1 Security Guide, available at the link:

http://service.sap.com/instguides -> SAP Components -> SAP Solution Manager <7.1>.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.

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