Ecommerce UnleashedEcommerce UnleashedPresentedPresented byby

ANMsoft TechnologiesANMsoft Technologies

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C2CC2C

B2BB2B

B2C B2C

Ecommerce Verticals

eCommerce Customer exchanges like eBay

Business 2 Business Systems

Business to Customer

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eCommerce: A Multi Channel ApproacheCommerce: A Multi Channel Approach

Via SMS Via Call Center Via Web

Web/Mobile Newspaper Television / Radio

Via MobileVia IVR

Order Order PlacementPlacement

Access Access ChannelsChannels

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SERVICE

STORE FRONT(Web / Call Center / Mobile / IVR)

STORE MANAGEMENT(Admin / Vendor)

SM Integration Layer

CRMERP / Loyalty / Payment /External

OMS

LOGISTICS

ACCOUNTING

Technology Management

CRM, Call Centers

Outbound/

Inbound Sales

Service & Delivery

management

Future Enhancements, Maintenance, Support,

design

Products, Pricing,

Catalogue

FulfillmentOffline / Online

Ecommerce Sub-Systems

End to End eCommerce

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OctaShop™ OverviewOctaShop™ Overview• Keyword & Advanced Search• Unlimited Category & Catalogue Browsing• AJAX based functionalities• Shopping Cart & Checkout• Template based UI

• Order Processing workflow•Lead & Support workflow• ERP Integration (SAP, etc)• Accounting & Settlement• MIS, Sales, BI Reports

• Call Center Agent UI• Browsing, Search and Checkout• Lead & Support Panel • User Interaction History • User Segmentation • Mail and SMS campaigns

• Product Data Entry• Storefront management• Discount & Price management•User Admin, Roles setup• Offer, Scheme, promotion setup• UI Template setup• Application Configurations

• Pricer (Pricing engine)• Discount rule engine• Promotional engine• External Integration Gateway• Scheme Engine • Cross Selling & Up selling

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OctaShop™ Highlights: Complete Platform

Capabilities

Reliability

Functionality

• Supports multiple models• Online Retail Store• Virtual Marketplace• Franchise Model • Hosted eShops • TV / Call based shopping

• Integrating with 3rd Party / ERP• Web Services integration• Database Independent• Application server independent

• Distributed Modular Application• Load tested in high traffic• Deployable on clustered architecture

• Comprehensive Information Capture• Integrated Cross platform search• Dynamic Storefront• Rule based pricing, promotions• Work flow based order management• Seller Interface• Mailers, loyalty, cross/up selling• Supports innovative payment modes

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OctaShop™ End to End eCommerce

Offline Store

Online Store Front

Call Center

ERP

Pricer

PromotionEngine

RuleEngine

Order Management System3rd Party

Integration Gateway

Seller Interface OctaShop™ Admin

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OctaShop Modules BehaviorOctaShop Modules Behavior

Online

Marketing Order Management

System

Merchant Panel

Web Store Front

Vendor Panel Administrative Panel

Call Center

CRM Admin

B2B B2C

Affiliates

OctaShop modules help you manage all your ecommerce requirements.

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OctaShopOctaShop™ ™ An advanced eCommerce experienceAn advanced eCommerce experience

SellerBuyer

Application Service Providers

Easy reach to desired product

Rich Usability Interfaces

Web 2.0 Features

Detailed price information

Order Management System

Offline store integration

Customizable Storefront

Desktop store manager

Comprehensive Control Panel

Unlimited Cataloguing

Rich information capture

Quick buy process

Advanced Gift Registry

Advanced Narrow Filters

Multiple payment modes

Loyalty, GC and DC

Cross Selling, Up Selling

Buyer Behavior Analysis

Key Functional Components

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Diverse Product SupportedDiverse Product Supported

Books & Magazines

Travel offers

Flowers &Gifts Apparels

Electronic & Home Appliance

Our dynamic platform allows addition of new categories

relatively easily

Gift Coupons

Audio / Video

Services

Subscriptions

Club Memberships

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Dynamic Store Front Dynamic Store Front

• Template based unlimited Designs for Catalogues•Componentized Templates• Dynamic targeted components• Unlimited Catalogues•User Review / Ratings, Expert Content

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Easy approach to Relevant InformationEasy approach to Relevant Information

Product

Buyer’s CART

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Integrated, Intelligent SearchIntegrated, Intelligent Search

Keyword search across• Products• Categories• Catalogues• Info Parameters

Priority based search within information fieldsProduct Name, Title, Description

Search fired across different Systems like Auctions, Catalogues, 3rd Party System

Category limitedCatalogue limited

•Consolidated one view intelligent search results blended in dynamic search template•Lucene Indexing used for search

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Targeted Dynamic Promotions EngineTargeted Dynamic Promotions Engine

Promotions embedded in templates

Complete control and display and usage

Targeting based on Rules / Catalogue/ Category

Product Promotions

Catalogue Promotions

Seller Promotions

Ad Banner Promotions

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Advance Attribute Based FiltersAdvance Attribute Based Filters

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Comparison Between Different ProductsComparison Between Different Products

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Multi Parametric Ratings and User ReviewsMulti Parametric Ratings and User Reviews

•Ratings on Different Parameters•User Generated Reviews

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Service Selling CapabilityService Selling Capability

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Compete Integrated Content Management SystemCompete Integrated Content Management System

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Occasion/Event PlannerOccasion/Event Planner

Events can be Saved by a User under his account for reminders.

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SEO Optimized URL’sSEO Optimized URL’s

Customizable SEO friendly URLs and META data in all dynamic pages to boost visits.

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Enhanced Buying Process Enhanced Buying Process

Provide Ship/ Bill AddressChoose Shipping Mode

Select Gift OptionEnter gift related details

Identify PricingSelect Payment OptionEnter GC/DC/Loyalty

Review and PAY

Template based customizable processwith capability to showcase promotions at

every step

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Buyer Shopping CartBuyer Shopping Cart

Guest/ Registered User capability with complete customization

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Advanced Pricing and DiscountsAdvanced Pricing and Discounts

Product Base Price

Currency Dependent Price

Item based price change

Seller Discount

Delivery Location based price change

Product DiscountCatalogue Discount

Price Add On, Tax, Surcharge, Commissions

Global Discounts

Rule Based price variation

OctaShop™ Supports complex price with rule based discounting

Buyer Member DiscountRule based Discount

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Payment Infrastructure SupportedPayment Infrastructure Supported

OctaShop™ Supports all online and offline payment modes

HDFCHDFCCash On Delivery

Cheque & Cheque pick up

ITZ Cash Card

All Credit Cards

Net Banking

Pay Pal

Secured Credit Card Details Capture

Moto-charging completely supported

Contact Center System

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Contact Center ModuleContact Center Module

Lead Management – Prospective customers details and queries can be captured and retrieved for servicing caller in a better manner.

Case Management – Order related Queries/Issues of the existing clients can be Logged into the system to analyze the business process efficiency.

Caller History Locator – The history from a particular call number can be captured and located as and when required.

Call Escalation – Call can be escalated to other/superior agents for open issues, contacting client as per his convenience.

IVR Integration Compatible – IVR can be integrated with the call handling process for servicing customer without agents( Order Status Check, Lead Registration)

ACD Integration Compatible – CRM can be integrated with an ACD system which allows servicing of the customers.

Accessing Web Catalogues – All can be accessed by the Call center agents for Order Punching in a very easy to use manner

Reports – Various reports can be generated to track the performance and sales of a call center, agents, product.

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Contact Center InterfaceContact Center Interface

Comprehensive Order, Lead, and Support Management with complete CTI Integration and 360

view of customer

Other Capabilities

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Other Additional Features- CapabilitiesOther Additional Features- Capabilities

Shopping Cart/ Wish List alerts – Send alerts to users with their carts, update about price change or availability (inventory).

Browsing History Capture – Browsing History of the users/members can be tracked and used as a promotional tool.

Multiple External Loyalty Partners- You can support the iMint, privilege clubs and other external loyalty partners with redeeming and crediting of loyalty points.

Customizable Products – Customers see the t-shirt as they customize it. Feedback Management- The Feedback which are provided by the user can be

answered back, Moderated , and displayed on the web online store. Customer can suggest new products, you get head-start and customer loyalty.

Complex Inventory Management- Inventory can be managed for one or all of the following entities: Item Shipper/Seller Location/Zone

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Automatic Shipper AllocationAutomatic Shipper Allocation

ProductProduct

Seller/Shipper Seller/Shipper A A

Seller/Shipper Seller/Shipper C C

Seller/Shipper Seller/Shipper B B

Preferred

Seller/Shipper

InventoryInventory

Product- Vendor Check

Shipping City- Vendor Check

Preferred- Vendor Check

Inventory- Vendor Check

Order Allocated – Seller A/B/C Order Allocated – Seller A/B/C

LocationLocation

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Distributed Open Source Application ArchitectureDistributed Open Source Application Architecture

Order Management

System

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Order Management SystemOrder Management System

Offline Orders

Online Orders

MIS Reports

Business Intelligence Reports

Data Synchronization with ERP

Financial, Sales, Settlement, Reconciliation Reports

Vendor Reports

Order Processing Work Flow

A complete Workflow based Order Management Solution

Vendor Order Management Interface

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Buyer InteractionBuyer Interaction

•Action based mailers•Event based mailers•Promotional Mailers•Periodic Mailers

•Authentication Calling•Order Validation Calling•Outbound sale Calling•Support Calling•Feedback Calling

•Action based SMS•Event based SMS•Promotional SMS•Periodic SMS

Business Analytics and Reporting

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Comprehensive Reporting Ability using PentahoComprehensive Reporting Ability using Pentaho

•Reports can be generated on different input parameters. Output in desired format like pdf, excel, HTML and can be subscribed, archived and protected•Web Analytics supported using Google Analytics

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Complete Charting and Scheduling CapabilityComplete Charting and Scheduling Capability

•The output can be simple one as well as can be presented with different charts based on desired criteria.

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Dashboards Support with Drill DownsDashboards Support with Drill Downs

The dashboard can be drilled down till The dashboard can be drilled down till various levels to see the details under each various levels to see the details under each

bracket.bracket.

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Pivot Table Based Complete AnalysisPivot Table Based Complete Analysis

The analysis tool can be configured to The analysis tool can be configured to analyze the variance between the budgeted analyze the variance between the budgeted

and actual expenses, sales etc. and actual expenses, sales etc.

Complete Admin Management

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Comprehensive Mall AdministrationComprehensive Mall Administration

Single point control of Complete ApplicationAll Application modules management

User friendly easy navigation control panel for admin

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Process ScreenProcess Screen

•Modular & Detailed Approach•Easy to add, search and edit

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Complete GC/DC Management Complete GC/DC Management

Multiple GC/DC GenerationGC/DC Management( Cancellation/ Expiry)

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GC /DC Reports FormatsGC /DC Reports Formats

Various GC/DC Reports for Tracking and Analysis

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Seller Store ManagementSeller Store Management

eShop ManagementCatalogue Design, Definitions andPreferences

Order ManagementAccounting, Settlement, Logistics Management

Buyer Interaction, Review and Rating, Enquiries, Mailers, etc.

Promotions, Products, OffersSchemes, Discounts, Price Add-on

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Admin User SecurityAdmin User Security

USER ID ROLE PAGE COMMAND

SECURITY FILTERS

User Based AssociationRole Based AccessRole Linked With User ID

Secure OMS Secure Administration Secure Call Center Secure Application

Highly Secure and Role Based Access

More offerings by ANMsoft

for

Best Practice eCommerce

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eCommerce RequirementeCommerce Requirement

EcommerceEcommerce

Online MarketingOnline Marketing OperationOperationss

Call CentersCall Centers

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Online Marketing

Buyer

Search Engines

Networking Community

Blogs

Mailers

Ads

Online Marketing

Sellers

Online Marketing

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ONLINE MARKETING

STRATEGIC AD MAKING

SEOMAILER MARKETING

OFFLINE PROMOTION

S

BOOSTING TRAFFIC

Elements of Online Marketing

Blogging

Business Networking

PPCRich

Media

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Operations

Operations

Ecommerce Portal Operations

Order Processing

Call Center Set Up

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Order Processing

Product ordered by the buyer

Order Processing

Delivery to the Buyer

ORDER PROCESSING

STEPS

1.Order Registration

2.Order Verification

3.Payment Received

4.Listing deliverables from the stores

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Ecommerce Portal Operations

Portal Operations

Uploading items

Managing Products

Revising Categories & Catalogues

Addition of Festival Offers & Schemes

Promotions

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Call Centers

Call Center

CRM Application

Provide trained ecommerce professionals for support calls.

Inbound (Getting calls) / Outbound (Calling for

sales)

Consolidated Buyer View

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Distributed Application ArchitectureDistributed Application Architecture

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Road MapRoad Map

100% Localization at all interfaces Deep Integration with CMS Forecasting in Business Intelligence Tool Enhanced Fraud Detection System Web services for all functionalities Constant UI enhancements Workflow driven vendor and product registration More ERP integrations Accounting and reconciliation system Downloadable Mobile Application

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Number One Choice for All Your IT Service Needs Number One Choice for All Your IT Service Needs

Technology Focus

Relationship-Centric Focus

Process Focus

Thank You