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Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare
James Senior Sr. User Experience Designer, Global BusinessMayo ClinicConfidential Material. Please treat the business documents, strategies, and supporting information in this presentation as confidential information.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
The needs of the patient come first
Drs. Will & Charlie Mayo 1860s
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Inside Mayo Clinic
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
User Journeys
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Behavior Mapping
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Design at Scale
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Mobile Delivery
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Mobile Enabling Change
Co’s Making TrackingTools (+35% 2012)
Health & Fitness Apps Available
Tracking their Health Using Technology
500
13,000
21%
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
The Science of Change
Data Collection& Aggregation
Behavioral ScienceMedical Expertise
Ongoing SupportCoaches & Friends
+ +
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in HealthcareTwitter @jamesseniorJames SeniorGlobal Business, Mayo Clinic