Post on 30-Oct-2014
description
Group Members
Nonverbal
Nonverbal
Everything
except
the words!
Everything
except
the words!
Actions speak louder than words
Definition Transmission of messages by a medium
other than speech or writing
Research suggests that only 5 percent effect is produced by the spoken word, 45 percent by the tone, inflexion, and other elements of voice, and 50 percent by body language, movements, eye contact, etc.
Non-Verbal Communication
Non-verbal communication is usually understood as the process of communication through sending & receiving wordless messages.
It includes: Appearance Body language Facial expressions Gestures Eye contact
Salient features
Transfer of meaning without words.
Less than 1/3 of the meaning is transferred through words.
Non-verbal & verbal behavior are some way about each other.
Non-verbal communication is culturally based.
What does this symbol mean to you?
In the United States it is a symbol for good job In Germany the number one In Japan the number five In Malaysia the thumb is used to point rather than a finger
Categories
Sign language Action language
Object Language
Functions Accenting (Moderating): Nonverbal cues can amplify or
accentuate language.
A parent tells a child “It’s bedtime.” The child lays on the floor, kicking and screaming, while saying “No, no, no, no, no.”
Complement: Nonverbal cues may complement or reinforce words.
“While scolding a child a parent points a finger at him or her.”
Contradicting (Conflicting): Nonverbal cues can signal the opposite of what words mean.
“Your mouth is saying no, but your body is saying yes.”
Regulation: Making or breaking eye contact to signal turn taking
“Gus puts both elbows on the table and inhales, indicating he is about to speak.”
Repetition: Nonverbal cues can reiterate verbal communication.
“You ask a stranger in a foreign country what time it is. The stranger doesn’t understand, so you tap the top of your wrist with your finger.”
Substituting: Nonverbal cues may serve as substitutes or replacements for words.“A basketball player makes a choke sign after a player on
the other team misses a crucial free throw.”
Non-verbal behaviors
Occur in a text
Difficult
Always communicate
Governed by rules
Believable
Meta-communicational
Categories of body movement
Emblems
Illustrators
Affect displays
Regulators
Adopters
Emblems
Thumbs up Ok
Tilt head eyes closed Sleeping
Hand to mouth Eating
V with fingers Peace
Illustrators- Directly tied to speech
Affect displays- Indicates the intensity of emotions we feel.
Regulators- Body movements that help to control the flow of communication.
Adaptors- Movements or behavior that involve personal expressions.
Environmental Factors
Nonhuman factors that can influence human transactions.
Furniture Architectural style Interior decorating Lighting conditions Colors Temperature
Artifacts
Interaction of human-made objects withperson.
Clothes
Lipstick
False eyelashes
Perfume
Physical Characteristics
Physical characteristics often affect how
others react to the conversation.
Body height
Weight
Hair
Skin color, tone
Paralanguage
How - not what you say.
Volume Rate Quality Pitch Vocal & lip control Accent
Space Intimate – Ranges from actual touching
to a
distance of about 18 inches.
Personal - 18-30 inches.
Social – 4-12 feet.
Public - 12-15 feet.
Eye contact – Indicates interest, attention or involvement between two people.
Smell – It is a powerful communicator.
Taste – It is correlated to sense of smell & is highly subjective.
Act of touch
Positive & negative influence. Ungoverned by rules.
Time Use of time & how we
view its role in our personal & professional lives play a role in our communication.
Non-verbal Sounds
Laughing Sighing Crying Inhaling Excessive groaning Yelling Whispering
Color influences communication
Yellow cheers and elevates moods
Red excitesandstimulates
Blue comfortsandsoothes
In some cultures black suggests mourning
In some cultureswhite suggestspurity
Silence
Provide thinking time
Hurt others
Isolate oneself
Prevent communication
Communicate feelings
Communicate nothing.
Effects of Non-verbal communication
Non-verbal cues are difficult to read.
Non-verbal cues are difficult to interpret.
Some non-verbal cues are important than others.
We fail to read some cues.
We are not much skilled.
Thank you