Post on 27-Jan-2015
description
Open Innovation Process
Service Designers
It’s important now;80% of the world’s companies believe they are doing a good job.
Only 8% of their customers agree
Discover
InterviewsObservationKnowledge
ProbesIntuition
Definition
SynthesisInsightsJourneysProblems
Opportunities
Design
IdeasCodesign
PrototypingVisualisation
Sketching
Delivery
FilmStoryboard
WalkthroughCoproduceBlueprint
Snook Rules
People are at the heart of what we do
We don’t consult, we listen
We encourage everyone to be involved in the process(staff and patients)
ALISS Design Process
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Glasgow/Edinburgh/PerthFebruary 2010
Glasgow/Edinburgh/PerthJanuary 2010
GlasgowMarch 2010
ALISS Design Process
Discovery/DefinitionInitial Research
Synthesise
Glasgow/Edinburgh/PerthJanuary 2010
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Glasgow/Edinburgh/PerthFebruary 2010
GlasgowMarch 2010
Discover
InterviewsObservationKnowledge
ProbesIntuition
Definition
SynthesisInsightsJourneysProblems
Opportunities
Design
IdeasCodesign
PrototypingVisualisation
Sketching
Delivery
FilmStoryboard
WalkthroughCoproduceBlueprint
Tell us about your journey..
How did that make you feel?
Interviews
Listening is key
Cultural Probes
See into people’s lives
Feelings...
Discover
InterviewsObservationKnowledge
ProbesIntuition
Definition
SynthesisInsightsJourneysProblems
Opportunities
Design
IdeasCodesign
PrototypingVisualisation
Sketching
Delivery
FilmStoryboard
WalkthroughCoproduceBlueprint
What does all this mean?
Are there recurring patterns?
Mapping Journeys
What staff think...
How can we recognise people as information hubs?
How can we improve self confidence of people?
How can we improve family and friend’s understanding?
Is there a way of sharing all the learnings in a non condition specific way?
Is there a way of sharing these activities in a non condition specific way?
What does it all mean?
ALISS Design Process
Design
CodesignWorkshops
Glasgow/Edinburgh/PerthFebruary 2010
Discovery/DefinitionInitial Research
Synthesise
Design/DevelopInnovation Camp
Glasgow/Edinburgh/PerthJanuary 2010
GlasgowMarch 2010
Discover
InterviewsObservationKnowledge
ProbesIntuition
Definition
SynthesisInsightsJourneysProblems
Opportunities
Design
IdeasCodesign
PrototypingVisualisation
Sketching
Delivery
FilmStoryboard
WalkthroughCoproduceBlueprint
How can we solve this?
Does this work for you?
The workshop (Glasgow)
Codesigning
Personas
Idea Generation
Generative Tools
Creating Storyboards
Future Visioning
Empowerment
ALISS Design Process
Design
CodesignWorkshops
Glasgow/Edinburgh/PerthFebruary 2010
Discovery/DefinitionInitial Research
Synthesise
Design/DevelopInnovation Camp
Glasgow/Edinburgh/PerthJanuary 2010
GlasgowMarch 2010
Edinburgh Workshop
Julies’ friends are finding it hard to understand her condition
She sees an advert for ‘myperfectfriend’ on bebo
Adam’s mum has the same condition as Julie
They have skype chats most nights, sometimes they video call
Adam helps Julie deal with the way her friends react
Adam sends Julie words of encouragement during the day on her blackberry using the Myperfectfriend application
Storyboarding
Harry spots a billboard that catches his attention
Harry decides to investigate. He asks at his local library and they find him the website
Time Capital is a new and exciting way for people with long term conditions to come together to help others and help themselves at the same time
He makes a profile on the site explaining he has short term memory problems but loves gardening
Harry gets an email to tell him there is a ‘meet up# in his area. He goes to help take Mrs Foster to the garden centre in his car
He gains 20 credits which are logged to his account, allowing him to use these at any time
Communicating Ideas
Developing Ideas
ALISS Design Process
Design
CodesignWorkshops
Glasgow/Edinburgh/PerthFebruary 2010
Discovery/DefinitionInitial Research
Synthesise
Design/DevelopInnovation Camp
Glasgow/Edinburgh/PerthJanuary 2010
GlasgowMarch 2010
Perth Workshop
Developing Ideas
Idea Cards
ALISS Design Process
Design/DevelopInnovation Camp
Design
CodesignWorkshops
Glasgow/Edinburgh/PerthFebruary 2010
Discovery/DefinitionInitial Research
Synthesise
Glasgow/Edinburgh/PerthJanuary 2010
GlasgowMarch 2010
Innovation Camp
Designers as facilitators
Building Proposals
Bringing the engine to life
Presenting back
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
They don’t see you living on takeaways
When you’re diagnosed, you feel lost...after leaving hospital, you’ve got nothing
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
“When you’re diagnosed, you just want to find out more information. You go straight on the web and find out the worst. It’s not true...”
“We can tell you what it is like to live with Lupus, a book or website will just tell you that you’re going to die”
How can we recognise the importance of timing?
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Evolution
Discovery/DefinitionInitial Research
Synthesise
Design
CodesignWorkshops
Design/DevelopInnovation Camp
Discover
InterviewsObservationKnowledge
ProbesIntuition
Definition
SynthesisInsightsJourneysProblems
Opportunities
Design
IdeasCodesign
PrototypingVisualisation
Sketching
Delivery
FilmStoryboard
WalkthroughCoproduceBlueprint
This is how it might look
Here are all the options
Thank you from Snook
We are in the foyer, come and talk to usWe can show you the ideas
More about the process
And how this might work for you