This slide show complements our existing learner guide - NCV 2 Business Practice Hands-On Training published by Future Managers Pty Ltd. For more information visit our website - www.futuremanagers.net
Transcript of NCV 2 Business Practice Hands-On Support - Module 2
1. Business Practice 2 Module 2
2. Module 1: Contribute to the health, safety and security of
the workplace
3. Outcomes
Identify, remove and reduce potential hazards
Know the instructions relating to exposure to dangerous
substances and hazards
Identify the kinds of work that require protective
clothing
Follow health and safety instructions in situations that
require lifting and handling of materials
Understand the responsibility of employees relating to health
and safety issues in the workplace
4. Introduction
Every company should have a safety policy to safeguards staff
against potential hazards in the workplace. It should include:
Who is responsible for safety and security?
Access control to the premises
Protection of personnel
Protection of the building(s) and equipment
Security procedures in case of danger such as fire, bomb
threats
Dont stack boxes and furniture in corridors and in front of
fire exit routes
Dont use pins to hold pages of documents together use staplers
or paper clips
Dont overload lifts adhere to the limit as indicated inside the
lift
Dont climb on chairs, tables or cupboards to reach high places
use a step ladder
Ask for assistance when moving heavy objects
Get qualified people to install and repair electrical
equipment
7. Hazardous Substances
Always wash your hands before touching food
Always wash before smoking better still, dont smoke!
Never touch your eyes with dirty hands or gloves
Do not wear contaminated clothing
Keep your body and hair clean
Look after your personal protection equipment
Avoid direct contact with the skin and eyes
Use goggles/mask/face shield
Consider all unmarked chemicals as dangerous
If you have no training in fire-fighting, call someone who
has.
8. Protective Clothing
A suitable overall and gloves
Safety boots
Hard hats
Dust masks
Eye protection (goggles, face mask)
Respirator
Full skin cover
Impervious clothing (no substance can penetrate clothing)
9. Safety, Health and Environment
Consider the following before lifting a box or piece of
equipment:
Do you need to lift the item manually?
How heavy is it?
Where are you moving the item from?
Where are you moving it to?
Wh at route do you have to follow?
Consider using mechanical help
10. Proper lifting techniques
Stand close to the load.
Keep both feet flat and bend your knees slightly
Bend at the hips, keep spine in a neutral position
Keep the load close to your body
Use your feet and legs to turn instead of twisting your
back
Dont lift heavy loads, furniture etc .
Wear shoes with non-slip soles
11.
12. Factors that contribute to back injuries
Lifting with your back bowed out
Bending and reaching with your back bowed out
Slouched sitting
Twisting or jerking movements
Lack of proper rest
Obesity and poor nutrition
Stressful work and living habits.
13. Back injuries
Not all back injuries are as a result of sudden motion
Most back injuries occur because of repeated minor injuries,
the continued use of heavy equipment or spending a lot of time in
the same position
Stress, lack of exercise and poor eating also contribute to
injuries
14. Occupational Health and Safety Act
The Occupational Health and Safety Act identifies the following
responsibilities in the workplace:
take reasonable care for the health and safety of himself and
of other persons who may be affected by his acts or omissions;
as regards any duty or requirement imposed on his employer or
any other person by this Act, co-operate with such employer or
person to enable that duty or requirement to be performed or
complied with;
carry out any lawful order given to him, and obey the health
and safety rules and procedures laid down by his employer or by
anyone authorized thereto by his employer, in the interest of
health of safety;
15.
if any situation which is unsafe of unhealthy comes to his
attention, as soon as possible report such situation to his
employer, or the health and safety representative for his workplace
or section thereof, as the case may be, who should report it to the
employer; and
if he is involved in any incident which may affect his health
of which has caused an injury to himself, report such incident to
his employer or to anyone authorized thereto by the employer, or to
his health and safety representative, as soon as possible but not
later than the end of the particular shift during which the
incident occurred, unless the circumstances were such that the
reporting of the incident was not possible, in which case he shall
report the incident as soon as practicable thereafter.
16. Know how to limit damage to persons or property in the
event of an accident or emergency
17. Outcomes
After completing this outcome, you will be able to:
Locate fire extinguishers, fire hoses and alarms in your
workplace
Identify the different types of fire extinguishers and explain
the use of each
Demonstrate the use of fire extinguishers competently
K now the procedures to identify fires and other emergencies
follow them correctly
Identify and report dangerous occurrences
Report injuries to individuals promptly to the relevant
authority
18. Location of fire extinguishers, fire hoses and alarms
The following checks need to be done:
Location of the equipment where is it placed or stored?
D emarcation is it clearly marked with correct signs?
Correct type of equipment
Hose condition
Accessibility can people easily reach it?
Corrosion and damage
Maintenance needs to be done at least once a year.
All personnel must be aware of where the equipment is
located
19. Types of Extinguisher
Wood & paper Water
Petrol & diesel P owder
Electronic equipment CO 2
Magnesium CO 2
20. Procedures to identify fires and other emergencies
In the event of a fire in the building it is important that you
know the following beforehand:
The fire evacuation plan for your company
How to use a fire extinguisher
The telephone number of the fire brigade
21. Steps to be followed
Call the fire brigade immediately
Set off the fire alarm to warn people to evacuate the
building
Close all doors and windows
Switch off all electricity and power supplies
Do not use elevators
Proceed at a fast pace (do not run) to the nearest exit
Do not re-enter the building
Use fire extinguishers until the fire brigade arrives
Move injured people to safety
Ensure that all emergency doors, passages and staircases are
open and unblocked
22. Reporting Dangerous occurrences and injuries
23. Rules when you are in a violent situation
Your body language must not be threatening.
Do not argue with the aggressor.
Hand over any article that is demanded by the aggressor.
Adhere to all demands that are given.
Keep your hands in a non-threatening visible position.
Do not make rapid movements.
Do not make eye contact.
Do not scream or behave out of control when in a group.
Alert your security company and the SAPS as soon as
possible.
Write down everything you remember after the incident.
24. Bomb Threat
A bomb threat is one such a dangerous occurrence. If you
receive a bomb threat over the phone there are some basic
guidelines to follow:
Never ignore a bomb threat it may cost peoples lives if you
think it is not serious.
Try to stay calm and listen carefully to what the caller
says.
Keep the person talking for as long as possible.
Try to identify background sounds like aeroplanes, voices,
etc.
Try to obtain as much information as possible, such as what
does the bomb look like, when it will explode, where it is.
Write everything down, because you may forget important
information.
25.
After the person has hung up, you must do the following as soon
as possible:
Contact the police
Inform your lecturer, manager and/or head of security
Set off the emergency alarm to evacuate the building
Calm people down and encourage them to leave the building as
quickly as possible
Do not look for the bomb it is the work of the police
26. Armed Robbery
Dont be complacent look out for potential danger
Always be alert to potential problems.
Take note of strangers who are loitering outside your
premises.
Write down the registration number of suspicious-looking
cars.
Survey the area before you open your business in the
mornings.
If you see suspicious-looking people outside your business, do
not open.
Call the police or the security company and wait for them to
arrive before you enter.
27.
Keep as little cash as possible on your premises
The best way to avoid robbery is to advertise and practice a
sound cash-control policy.
By keeping the lowest possible amount of cash on your premises
and letting people know it, you become a less desirable
target.
Money should be deposited as often as possible at least once
daily.
Arrange for a security firm to take cash to the bank.
Bank at different times of the day avoid establishing a
routine.
Use different routes to the bank, but always go directly to the
bank. Do your other business after the money has been
deposited.
Never carry money in a bank bag you are advertising that you
carry a large sum of money!
Wr ite down the serial numbers of some of the bank notes before
you go to the bank. It may be useful evidence if you are
robbed.
28.
Control access to your business premises
Make it as difficult as possible for an armed robber to storm
into your business.
Security guards and closed circuit television may keep would-be
robbers away.
The period just before closing time or just after you have
closed your business, as well as the time just before you open your
business in the morning are the most dangerous times.
D uring these times you must limit access to your business for
employees only.
29. What to do if you are robbed
The most important rule is: Dont try to be a hero!
Armed robbers are usually extremely nervous and your first
priority is the safety of your staff and customers.
Activate a silent alarm if possible without the robbers
noticing it.
Obey all the commands of the robbers and dont argue with
them.
Stay calm.
Dont fight or think of attacking the robber.
Dont follow the robbers if they leave or try to stop them from
leaving.
Call the police as soon as it is safe to do so.
Protect any potential evidence, such as fingerprints, demand
notes, or anything the robber left behind.
Do not let anyone into the premises until the police
arrived.
I f you are sure the robber has gone, go outside to meet the
police. That way they will know that you are safe and that it is
not a hostage situation.
30. Explain emergency procedures in the workplace and
contribute to the maintenance of security in the workplace
31. Outcomes
Know the policy and procedures for emergencies in the
building
Know where assembly points are, as well as the correct
evacuation route to these assembly points
Interpret the emergency signage in the building
Identify suspicious behaviour and take relevant action
Demonstrate how to assist an injured or sick person
Know what precautions to take when dealing with HIV/AIDS in the
workplace
32. Emergency Policies and Procedures
The Cape University of Technology health and safety
policy:
In the workplace, our priority must be the health and safety of
all. Our goal is the prevention of occupational health risks,
accidents and injury.
Ensuring that all at the Cape Technikon are aware that
irresponsible and careless activities place themselves and others
at risk, is an important part of this commitment.
O utside of the workplace, our priority must be to act
responsibly by protecting the environment and the communities
around us.
33.
Responsibilities of employees:
Attempt to recognize hazards to health and risks to safety
Report such potential hazards and risks to the relevant health
and safety representative
R eport any incident which may affect health or which has
caused or may cause injury to the health and safety
representative
Conduct himself/herself as to take care for the health and
safety of himself/herself and others
Co-operate with the Technikon to ensure that the duties or
requirements in terms of the OHS Act are complied with
Carry out any lawful order given to him or her and obey the
health and safety rules and procedures laid down by the
Technikon
U se personal protective equipment provided, to protect himself
or herself
Obey all warning signs
Familiarize himself or herself with building evacuation
plans.
34. Evacuation Procedures
Every building should have an evacuation plan
This will show the evacuation route to the nearest exit
Evacuation plan should be displayed at all exits, entrances and
strategic points in the building
Evacuation points must be clearly marked
35. Interpret emergency signage
Demarcation is the clear marking out of hazardous
locations
Two main colour codes are used: red and yellow
Red is used to spell danger
Yellow indicates hazardous areas
36. Hazardous Location
37. Toxic gas and high voltage
38. Escape Route
39. Emergency exit
40. First aid station
41. Fire extinguisher
42. Identify and report suspicious behaviour
Always be alert of potential danger, for example when monthly
wages are paid in cash.
Never handle cash in front of strangers
Pay attention to people who are loitering close to the building
or office.
If you are not sure why the person is there, ask him/her
directly.
Pay attention to the persons clothing.
If you become suspicious, contact the security and your
supervisor or colleagues.
Take extra care just after workers have left the building.
Do not transport money to and from the office after hours.
Do not keep large amounts of cash in the office deposit the
money regularly.
43. Assist an injured person
Keep calm if you stay calm, it will help the injured person to
stay calm as well. If the injured person becomes anxious or
excited, it may cause the damage from the injury to increase.
Decide quickly what you need to do learn the basic procedures
so that you can care for the injured person.
Get professional help if you can reach help quickly, it may
save a life. Get to know your local emergency phone numbers.
E ncourage the injured person make the person as comfortable as
possible and let him or her know that help is on the way.
44. Types of injuries
Minor injury this injury can be treated by a person with a
first aid qualification. The injuries include minor burns,
scratches, etc.
Medical treatment cases these cases are to be reported to the
authorities, i.e. foreign body in eye, lacerations, broken bones,
etc.
Serious and fatal all work to be stopped and the authorities to
be notified. Work can only proceed once the inspector gives the go
ahead.
Emergency procedures when a person is seriously injured and
cannot be moved to a medical station. Place personnel at strategic
points to direct the emergency personnel to the accident
scene.
45. Procedure in case of a serious injury
Raise the alarm and notify your immediate
supervisor/superior.
Give the exact location of incident.
Send someone to fetch help.
Assist the injured person.
Tell him/her that help is on the way.
When first-aid person arrives, assist him/her.
When the incident is serious DO NOT move the injured
person.
Place people at strategic points to direct medical / ambulance
personnel to the injured person.
46. Dealing with HIV/Aids in the workplace
Offer first aid on the accident scene and only move the patient
when the bleeding is under control.
Only move a patient if one of you is in a dangerous position
where you might get hurt.
Dont touch blood with your bare hands; use rubber gloves or use
a clean plastic bag wrapped over your hands.
Put bloody dressings and anything with blood on it into a
plastic bag and throw it away somewhere safe where children cannot
get to it.
Make sure that other people do not touch the blood.
Protective, disposable first aid equipment should be worn at
all times.
Remember that HIV/AIDS can only be transmitted via contact with
bodily fluids.