MyITFor the Digital Workplace

SELF-SERVICE FOR THE DIGITAL WORKPLACE

Social as Facebook

Simple as Amazon

Mobile as Twitter

Maps

One-Click Reporting

Formless Requests

Service Catalog

Notifications

Appointments

ReservationsHow-To Videos

Social Collaboration

Approvals

MODERN SELF-SERVICEDesigned for your business.

ANYWHERE ACCESSiOS, Android and any other device.

ALL-IN-ONE CATALOGApps, Services and Hardware – Now with BMC CLM adapter.

SOCIAL COLLABORATIONRequest help with a simple post.

CONTEXT-AWARE SERVICESFind and use what’s around.

REAL-TIME ALERTSSystem updates deflect help-desk calls.

CONCIERGE-STYLE APPOINTMENTSApple Genius Bar.

CROWDSOURCED I.T.Anyone can add or update a resource.

© copyright 2014 BMC Software, Inc.

THE ADVANTAGE OF MODERN SELF-SERVICE

IMPROVE EMPLOYEE PRODUCTIVITYWorkers waste 50% less time on IT-related issues.

REDUCE SUPPORT COSTSHelp desk deflects 33% of level-one calls.

Employees Waste onIT-Related Issues.

BOOST CUSTOMER SATISFACTIONIT wins back 25% of technology spending.

MyIT drives self-service adoptionPROBLEMIT invested in self-service tools but staff refused to use it.

SOLUTIONModern self-service app with social, mobile and peer-assisted selection.

RESULT FOR SECURITAS DIRECTIncreased use of self-service:50% jump for service requests30% jump for incident management

MyIT reduces level-one callsPROBLEMEmployees complained about slow service, while IT struggled with 250,000 tickets a month.

SOLUTIONConsolidate multiple service catalogs and empower 150,000 workers with a modern self-service app.

RESULT FOR VODAFONEFewer level-one calls, higher staff productivity and greater customer satisfaction.

Getting started with MyITBMC SERVICES

How We Can Help• BMC Global Services

MyIT Live! accelerates deployment and reduces costs with best practices.

Use the MyIT Planning Workshop to configure the solution to your environment.

• BMC Education ServicesSelf-paced online classes for end-users and administrators, with accreditation exam.

• BMC Support ServicesUpgrade to Premier Support for enhanced and personalized service.

Thank You!