Module 1

Person to Person

Module Contents

Unit 1. Please to meet you! Unit 2. What do you do? Unit 3. Around the world Unit 4. Could you please…? Unit 5. I’m sorry, could you say that again?

Time: 6 hours

Aim: meeting business associates skills

Unit 1

Pleased to meet you!

Meeting people for the first time

Aims of this unit

-- to be more confident when meeting business associates for the first time

-- take first steps in getting to know them better in English

-- to learn some useful phrases to use when meeting people

impression 印象appointment 约会fellow-delegate 一同参加会议的代表 get down to business 进入正题，开始正事business card 名片Delay v. 推迟，延期Direction n. 方向bumpy adj. 颠簸不堪的conference n. 会议JFK(Kennedy Airport New York)neutral subject 中性话题

Vocabulary

1) What do you do when you meet someone for the first time?

2) How do you behave differently if it’s a business meeting or a personal meeting?

A1

Listen to the conversations and answer the questions

1. Where has Ms Robinson come from?

2. Which of the people are more formal and which are more informal?

A2

Work in Pairs and role play

Some sentence samples:

•Are you well?

•Would you like to call your office?

•Is your hotel all right?

•How was the traffic?

•Can I get you something to drink?

A3

Study the phrases.

Highlight those you want to remember

B1

B2

Referent Answers:That is me!/Hello, I am Kim Wilson Welcome to Germany. Have a seat.Would you like to have something to drink?Some white coffee?Would you like to eat something?How is your journey?

C1&2

C1. Role PlayingFile 1 on page 118 F 31 on page 130

C2 Discussion How did you get better at meeting people for the first time ?What would you do for the next time?

Unit 2

What do you do?

Finding out about work routines

Aims of this unit

-- listen and be familiar with business people’s talks

-- learn some useful words and expressions about work routines and business associates

-- develop confidence in describing your own work

Vocabulary

◆ in the exercisesSemi-conductor: 半导体e-mail address: 邮件地址time difference: n. 时差extension: 电话分机database 资料库表格◆ in the listening chief executive officer ： CEOManufacturer: 制造商Silicon valley 硅谷（美国）Strengths and weakness 弱项与强项Asynchronous adj. 不同时的

A2

Referent Answers:

Charles: executive Head 400

successful future

Peter: doctor change change jobs

A3 Referent Answers: C starts work at 7 am P starts work at 9 am P doesn't switch on his computer when he first gets to the office C receives up to 100 e-mails a day P doesn't receive much mail C has meetings with people outside the company, such as investors P has meetings with project teams P has two or three meetings a day

B

Referent answers

a -- 1 b -- 8 c -- 11 d -- 9 e -- 13 f -- 10 g -- 12 h -- 5 I -- 6 j -- 7 k -- 2 L-- 3 m -- 4

Role Play

Role A – take turns to take the role specifed in File 2 on P118 and File 32 on P130. Use the information to answer your partner’s questions.

Role B – ask your partner questions and complete the fields in the database on P9.

Unit 3

Around the world

Being sensitive to other people’s customs, culture and behavior

Aims of this unit

-- develop an ability to be sensitive to other people’s customs, culture and behavior

-- consider what advice they could give to foreign visitors

Vocabulary

in the exercises:Hierarchy: 有层次的 , 有等级的Dress-down 穿着随便Dress up 盛装，打扮Update 更新，最新Normal working hours 正常工作时间Socialize 社交Non-verbal behavior 非语言行为Boardroom 董事会会议室Colleague 同事Tolerant 容忍， 大度

in the listening disciplined 遵守纪律的 Potentially adv. 潜在地 Be tucked up 裹好 Dress down Friday 穿着不讲究的周五 Beer bash 啤酒狂欢 Block ( 一 ) 批 Office shuts 关门休息 Reckon V. 估计 , 猜想in the files Dress down day Local person 当地人

A2

Suggested answers: Charles: 12- 7- 7- 8 - 10 -- dress-down dressing up -- first -- relaxed Friday -- get-together -- update --- areas Isabel: August -- Thursday -- November relaxed -- smoke -- noisy -- voice

B

1. Non-verbal behavior -- the use of space -- touching

Some other aspects of non-verbal behavior

-- whether or not a man should open a door for a woman, and stand up when a woman enters a room

-- what kind of clothes to wear in the office: casual or formal clothes?

-- the use of gestures in different cultures -- some special customs in different cultures

B3

Role-playing

File 3 on p. 119 File 34 on p.131

Unit 4

Could you please…?

Offering to help Making requests Asking permission

Aims of this unit

Offering to help making requests asking permission

Words and expressions

in the exercises Photocopier: n. 影印机 paper jam 纸塞住了 air-conditioning to ask permission

in the listening crumpled

in the files odd-number 奇数 even-number 偶数

A1 &2 Discussion

A1. How to offer help

A2. How to request help/permission

A3 Listening

Listening for idea

Listen and repeat, copying the tone & pronunciation

B1&2

B1. What’s happening

-- discussion on the picture

-- dialogue

B2. Listening and comparing

B3 Role-playing

File 4 on p.119 File 35 on p.131

Unit 5

I’m sorry,Could you say that again?

Dealing with communication difficulties

Aims of this unit

Develop strategies to cope with speakers who are difficult to understand

learn some phases to use when asking for repetition or confirmation of information

Vocabulary

Background noise 背景杂音 body language 肢体语言 non-native speaker warehouse 仓库 price list 价格清单 be compatible with 与。。。相容 / 兼容 compatibility 兼容性 to scan a document 扫描文本 to cope with difficulty 应对困难 to speak with/to wear a strong accent 带有明显的口音 to hesitate 犹豫

Vocabularyin listeningTo blend (with) 混和Compatibility n.[ 计 ] 兼容性To convert . 使转变 , 转换Footprint 脚印， 格式 , 规格in stock 有库存 , 有现货power consumption 能量［功率， 动力］消耗distributor n. 发行人amp transformers 增大变压器seafront 面向海的一面 , 沿海岸而筑的马路serial number 序列号

Vocabulary

in the filesVAT - Value-added TaxEx: excludeInc: includedpi n.[ 计 ] 点每英寸scanner 扫描仪Gigabite n. 十亿字节 (giga- 为字首 , 意为

“十亿” )Mouse mat 鼠标垫 interface 界面

A 1. How do people feel?

Annoyed: a little angry, impatient frustrated: annoyed, disappointed, dissatisfied angry cross (with) adj. : bad-tempered puzzled dismayed

A 2 Listening Suggested answers 1st situation: it’s difficult for Tom because the woman’s accent

is hard to understand and she speaks quite fast. She also asks some difficult questions

2nd situation: it’s difficult for Lisa because the man hesitates a

lot and doesn’t speak very clearly. He isn’t very helpful, either!

A 3 suggested answer

Tom: Look, here’s a brochure all about it. Just read through it and then I’ll be happy to answer any questions you’ve got

Lisa: Look, if you don’t know, why don’t you just say so?

B1 Discussion

Which among the following do you find difficult? Which is the worst problem for you?

A native speaker talking fast A native or non-native speaker with a strange

accent A non-native speaker who makes mistakes in

English Background noise Other people talking in the background

B 2 Listening

Referent answers 1. Both of these 2. 5844 3. Henri Duvalier 4. 60 5. 14th of next month 6. Kingsway 7.121420

B 3 &4

3. Discussions 4. Listen and repeat

B5

Role-playingFile 6 on p. 120 File 37 on p. 132