Post on 03-Jan-2016
Mike Tate
Enterprise Postal Strategy
Bank of America
2013 National Postal ForumSan Francisco, California
What You Need to Know about Unique Address Types / Non-Physical Addresses
Adam Collinson
Director of Research & Development
GrayHair Software, Inc.
Jim Wilson
Manager – Address Management
United States Postal Service®
2
Address Quality Results: Timely deliveries Cost containment Leveraging automation Mail channel more competitive
Poor Address Quality Results: Greater operating cost Higher postage prices Delayed or no delivery
USPS® Addressing Needs(Address Quality)
What is a Quality Address?A quality address is defined when:All necessary elements are complete and correct…
Pre-directional
Primary address number
Street name
Street suffix
Post-directional
Secondary identifier
Secondary number
City
State
ZIP + 4® code
1.1 million new addresses created in FY11
America is Growing and on the Move!
39+ million Change of Address records each year
Business Perspective
Addresses are used for more than mail.Should businesses handle all types of addresses equally?
This might be influenced by:Type of businessType of mailingRegulatory bodies Customers
Distinguishing the type of address might have importance you do not realize
All addresses are NOT equal
• May or May Not Represent• Person’s / Company’s physical location• Where mail is received
• May or May Not be allowed to file• Change of Addresses to the address• Change of Addresses from the address
• Restrictions on delivery• Who delivers to / handles final delivery• What is allowed to be delivered
Non-Physical Addresses
• Indicates where mail is received, but not where the resident or business resides
• Business Considerations:• Financial Industry: Business Security Act /
Patriot Act• Insurance: coverage rates• Service Industries:
• Shipping of products and tax rates• Dispatching of service personnel
Where Mail is Received
• Address may indicate where recipient resides or receives a package, but not where mail is received
• Business Considerations:• Physical address is Undeliverable as Addressed• Items redirected to another location• Who all handles
Changes of Address (COA)
• USPS® restricts Change of Address allowances with certain addresses
• Business Considerations:• Recipients need to know to update contacts with
new addresses• Mailers – important to have alternate contact
information
Restrictions on delivery
• Actual delivery location may result in imposition of restriction on who makes the final delivery and what is allowed to be delivered
• Business Considerations:• What can be shipped / mailed• Delivery delays / prevention• Insurance
Summary: Unique Address Types
* Indicates there is an exception or additional details
Address Type CRRTIn CMRA Table
In PBSA Table
Record Type
Vacant status shown
Allowed To
Allowed From
Allowed to ship to via/ handles final delivery
PO BOX Bxxx No No P Yes Yes Yes* USPS / USPS*
PBSA C77x Yes Yes S No: N/A No Yes* All / USPS
CMRA Yes No No Yes No All / All
CMRA to Foreign All / All
PO BOX Only ZIP Bxxx No No P Yes Yes Yes USPS / USPS
Street in PO BOX only ZIP None No No No No Yes Yes non-USPS / non-USPS
PO Box Throwback None* No No Yes Yes Yes All / All
R777 R777 non-USPS / non-USPS
RR & HC with Box Rxxx or Hxxx*
No No R Yes Yes Yes USPS / USPS*
LACS Coverted RR/HC Address Rxxx or Hxxx*
No No Yes Yes Yes All / All
Unique ZIPs No No No Yes No All / All*
Military- Domestic No No No Yes No All / All
Military - Overseas No M No Yes No All / All
State Department No No No Yes Yes* All / All
Campus Address (Business) No No No Yes No All / All
Campus Addresses (Non-Business) No No Yes* Yes No All / All
Drop Addresses No No No* No* No* All / All
Nondeliverable No No No Yes Yes USPS not deliver to. Others may
Vanity Addresses Yes* Yes No* All / All
General Delivery Gxxx No No G No Yes Yes* USPS / USPS
gopost® No No No: N/A No: N/A No: N/A USPS / USPS*
Amazon Lockers No Yes* No: N/A No: N/A All to Business*
COA
P.O. BOXTM
• 22,649,390 P.O. Box addresses• Street name of “PO BOX” • CRRT starts with “B”, Record Type “P”• COA from P.O. Box for Box Owner only• USPS® Delivery only
• 8,470,985 potential P.O. BOX Street Address (PBSA) equivalents / Move to Competitive Street Addressing• Currently, no unique, visual indicator in the address• CRRT starts with “C77”• CMRA & PBSA table matches• Listed in table on RIBBS®
• COA not allowed to, but required from• All Carriers Deliver (to Post OfficeTM, USPS® does final delivery)
PO BOX (special cases)• 9,381 PO Box Only ZIP CodeTM
• All addresses within that ZIPTM are PO BOX delivery• Some Street addresses recognized
• CRRT of R777• Address not for mailing purposes
• PO BOX Throwback • Street address • Delivery to a PO BOX• DSF2® indicator
CMRA
• 10,083 Commercial Mail Receiving Agencies• Supposed to use “PMB” or “#” as secondary designators• USPS® does not manage secondary values• CMRA table match, but no PBSA table match• Change of address:
• COA allowed to (restrictions on how mailers can get)• COA not allowed from• CMRAs to re-address and USPS will forward for 6 months
• Some special cases where CMRAs redirect to a foreign country
RR / HC and LACS
• Rural Route (RR) and Highway Contract (HC) • Street Name of “RR” or “HC”, with “BOX”• CRRT starts with “R” or “H” (except for R777) • No direct connection between RR/HC address and
actual residence • Locatable Address Conversion System (LACS)
• Converts RR/HC style addresses to
Street Style representing location of
residence vs. location of BOX
Unique ZIP, Military and State Dept.
• Unique ZIPTM
• DPV® Footnote of U1• COA not allowed from
• Military Addresses• Record Type of “M”• COA not allowed from
• State Department special case• Unique ZIP in Dulles VA of 20189• State Department re-ships to appropriate foreign office• COA allowed to and from (individual only)
General Delivery
• 27,635• Meant for temporary use• Street name of “General Delivery”• CRRT starts with “G”, Record Type of “G”• COA from:
• If local, forward for 6 months (can extend)• If not local, forward for 30 days
Special Purpose
• gopost®
• Street name of “GO POST”• Delivery by USPS® only • Packages only
• Amazon Lockers• Shipping information includes
“Amazon Locker At” • Amazon shipping of items
Summary: Unique Address Types
* Indicates there is an exception or additional details
Address Type CRRTIn CMRA Table
In PBSA Table
Record Type
Vacant status shown
Allowed To
Allowed From
Allowed to ship to via/ handles final delivery
PO BOX Bxxx No No P Yes Yes Yes* USPS / USPS*
PBSA C77x Yes Yes S No: N/A No Yes* All / USPS
CMRA Yes No No Yes No All / All
CMRA to Foreign All / All
PO BOX Only ZIP Bxxx No No P Yes Yes Yes USPS / USPS
Street in PO BOX only ZIP None No No No No Yes Yes non-USPS / non-USPS
PO Box Throwback None* No No Yes Yes Yes All / All
R777 R777 non-USPS / non-USPS
RR & HC with Box Rxxx or Hxxx*
No No R Yes Yes Yes USPS / USPS*
LACS Coverted RR/HC Address Rxxx or Hxxx*
No No Yes Yes Yes All / All
Unique ZIPs No No No Yes No All / All*
Military- Domestic No No No Yes No All / All
Military - Overseas No M No Yes No All / All
State Department No No No Yes Yes* All / All
Campus Address (Business) No No No Yes No All / All
Campus Addresses (Non-Business) No No Yes* Yes No All / All
Drop Addresses No No No* No* No* All / All
Nondeliverable No No No Yes Yes USPS not deliver to. Others may
Vanity Addresses Yes* Yes No* All / All
General Delivery Gxxx No No G No Yes Yes* USPS / USPS
gopost® No No No: N/A No: N/A No: N/A USPS / USPS*
Amazon Lockers No Yes* No: N/A No: N/A All to Business*
COA
Speaker Contacts• Adam Collinson
– acollinson@grayhairsoftware.com– (856) 313-6921
• Mike Tate– michael.tate@bankofamerica.com– (980) 386-5537
• Jim Wilson– james.d.wilson@usps.gov– (901) 681-4600
Quiz, Next Steps, Questions• Quiz Answers:
– A8, B4, C1, D6, E2, F9, G3, H7, I5
• Next Steps:– Ask the same questions in every aspect of your business
that deals with an address:• Is there an impact to your business based on the type of address?• If so, are your processes set to detect and handle?
– If not, what is the risk level and impact?
• Questions?
More Information• National Customer Support Center
– (800) 238-3150• Local Postal Customer Council
– http://www.usps.com/nationalpcc/welcome.htm• Address Quality Best Practices
– MTAC Workgroup 97 Report– https://ribbs.usps.gov/index.cfm?page=mtac
• Quality Address Management White Paper– Association of Mailers for Electronic Enhancements – Located at https://ribbs.usps.gov/index.cfm?page=amee