Mike Tate

Enterprise Postal Strategy

Bank of America

2013 National Postal ForumSan Francisco, California

What You Need to Know about Unique Address Types / Non-Physical Addresses

Adam Collinson

Director of Research & Development

GrayHair Software, Inc.

Jim Wilson

Manager – Address Management

United States Postal Service®

2

Address Quality Results: Timely deliveries Cost containment Leveraging automation Mail channel more competitive

Poor Address Quality Results: Greater operating cost Higher postage prices Delayed or no delivery

USPS® Addressing Needs(Address Quality)

What is a Quality Address?A quality address is defined when:All necessary elements are complete and correct…

Pre-directional

Primary address number

Street name

Street suffix

Post-directional

Secondary identifier

Secondary number

City

State

ZIP + 4® code

1.1 million new addresses created in FY11

America is Growing and on the Move!

39+ million Change of Address records each year

Business Perspective

Addresses are used for more than mail.Should businesses handle all types of addresses equally?

This might be influenced by:Type of businessType of mailingRegulatory bodies Customers

Distinguishing the type of address might have importance you do not realize

All addresses are NOT equal

• May or May Not Represent• Person’s / Company’s physical location• Where mail is received

• May or May Not be allowed to file• Change of Addresses to the address• Change of Addresses from the address

• Restrictions on delivery• Who delivers to / handles final delivery• What is allowed to be delivered

Non-Physical Addresses

• Indicates where mail is received, but not where the resident or business resides

• Business Considerations:• Financial Industry: Business Security Act /

Patriot Act• Insurance: coverage rates• Service Industries:

• Shipping of products and tax rates• Dispatching of service personnel

Where Mail is Received

• Address may indicate where recipient resides or receives a package, but not where mail is received

• Business Considerations:• Physical address is Undeliverable as Addressed• Items redirected to another location• Who all handles

Changes of Address (COA)

• USPS® restricts Change of Address allowances with certain addresses

• Business Considerations:• Recipients need to know to update contacts with

new addresses• Mailers – important to have alternate contact

information

Restrictions on delivery

• Actual delivery location may result in imposition of restriction on who makes the final delivery and what is allowed to be delivered

• Business Considerations:• What can be shipped / mailed• Delivery delays / prevention• Insurance

Summary: Unique Address Types

* Indicates there is an exception or additional details

Address Type CRRTIn CMRA Table

In PBSA Table

Record Type

Vacant status shown

Allowed To

Allowed From

Allowed to ship to via/ handles final delivery

PO BOX Bxxx No No P Yes Yes Yes* USPS / USPS*

PBSA C77x Yes Yes S No: N/A No Yes* All / USPS

CMRA Yes No No Yes No All / All

CMRA to Foreign All / All

PO BOX Only ZIP Bxxx No No P Yes Yes Yes USPS / USPS

Street in PO BOX only ZIP None No No No No Yes Yes non-USPS / non-USPS

PO Box Throwback None* No No Yes Yes Yes All / All

R777 R777 non-USPS / non-USPS

RR & HC with Box Rxxx or Hxxx*

No No R Yes Yes Yes USPS / USPS*

LACS Coverted RR/HC Address Rxxx or Hxxx*

No No Yes Yes Yes All / All

Unique ZIPs No No No Yes No All / All*

Military- Domestic No No No Yes No All / All

Military - Overseas No M No Yes No All / All

State Department No No No Yes Yes* All / All

Campus Address (Business) No No No Yes No All / All

Campus Addresses (Non-Business) No No Yes* Yes No All / All

Drop Addresses No No No* No* No* All / All

Nondeliverable No No No Yes Yes USPS not deliver to. Others may

Vanity Addresses Yes* Yes No* All / All

General Delivery Gxxx No No G No Yes Yes* USPS / USPS

gopost® No No No: N/A No: N/A No: N/A USPS / USPS*

Amazon Lockers No Yes* No: N/A No: N/A All to Business*

COA

P.O. BOXTM

• 22,649,390 P.O. Box addresses• Street name of “PO BOX” • CRRT starts with “B”, Record Type “P”• COA from P.O. Box for Box Owner only• USPS® Delivery only

• 8,470,985 potential P.O. BOX Street Address (PBSA) equivalents / Move to Competitive Street Addressing• Currently, no unique, visual indicator in the address• CRRT starts with “C77”• CMRA & PBSA table matches• Listed in table on RIBBS®

• COA not allowed to, but required from• All Carriers Deliver (to Post OfficeTM, USPS® does final delivery)

PO BOX (special cases)• 9,381 PO Box Only ZIP CodeTM

• All addresses within that ZIPTM are PO BOX delivery• Some Street addresses recognized

• CRRT of R777• Address not for mailing purposes

• PO BOX Throwback • Street address • Delivery to a PO BOX• DSF2® indicator

CMRA

• 10,083 Commercial Mail Receiving Agencies• Supposed to use “PMB” or “#” as secondary designators• USPS® does not manage secondary values• CMRA table match, but no PBSA table match• Change of address:

• COA allowed to (restrictions on how mailers can get)• COA not allowed from• CMRAs to re-address and USPS will forward for 6 months

• Some special cases where CMRAs redirect to a foreign country

RR / HC and LACS

• Rural Route (RR) and Highway Contract (HC) • Street Name of “RR” or “HC”, with “BOX”• CRRT starts with “R” or “H” (except for R777) • No direct connection between RR/HC address and

actual residence • Locatable Address Conversion System (LACS)

• Converts RR/HC style addresses to

Street Style representing location of

residence vs. location of BOX

Unique ZIP, Military and State Dept.

• Unique ZIPTM

• DPV® Footnote of U1• COA not allowed from

• Military Addresses• Record Type of “M”• COA not allowed from

• State Department special case• Unique ZIP in Dulles VA of 20189• State Department re-ships to appropriate foreign office• COA allowed to and from (individual only)

General Delivery

• 27,635• Meant for temporary use• Street name of “General Delivery”• CRRT starts with “G”, Record Type of “G”• COA from:

• If local, forward for 6 months (can extend)• If not local, forward for 30 days

Special Purpose

• gopost®

• Street name of “GO POST”• Delivery by USPS® only • Packages only

• Amazon Lockers• Shipping information includes

“Amazon Locker At” • Amazon shipping of items

Summary: Unique Address Types

* Indicates there is an exception or additional details

Address Type CRRTIn CMRA Table

In PBSA Table

Record Type

Vacant status shown

Allowed To

Allowed From

Allowed to ship to via/ handles final delivery

PO BOX Bxxx No No P Yes Yes Yes* USPS / USPS*

PBSA C77x Yes Yes S No: N/A No Yes* All / USPS

CMRA Yes No No Yes No All / All

CMRA to Foreign All / All

PO BOX Only ZIP Bxxx No No P Yes Yes Yes USPS / USPS

Street in PO BOX only ZIP None No No No No Yes Yes non-USPS / non-USPS

PO Box Throwback None* No No Yes Yes Yes All / All

R777 R777 non-USPS / non-USPS

RR & HC with Box Rxxx or Hxxx*

No No R Yes Yes Yes USPS / USPS*

LACS Coverted RR/HC Address Rxxx or Hxxx*

No No Yes Yes Yes All / All

Unique ZIPs No No No Yes No All / All*

Military- Domestic No No No Yes No All / All

Military - Overseas No M No Yes No All / All

State Department No No No Yes Yes* All / All

Campus Address (Business) No No No Yes No All / All

Campus Addresses (Non-Business) No No Yes* Yes No All / All

Drop Addresses No No No* No* No* All / All

Nondeliverable No No No Yes Yes USPS not deliver to. Others may

Vanity Addresses Yes* Yes No* All / All

General Delivery Gxxx No No G No Yes Yes* USPS / USPS

gopost® No No No: N/A No: N/A No: N/A USPS / USPS*

Amazon Lockers No Yes* No: N/A No: N/A All to Business*

COA

Speaker Contacts• Adam Collinson

– acollinson@grayhairsoftware.com– (856) 313-6921

• Mike Tate– michael.tate@bankofamerica.com– (980) 386-5537

• Jim Wilson– james.d.wilson@usps.gov– (901) 681-4600

Quiz, Next Steps, Questions• Quiz Answers:

– A8, B4, C1, D6, E2, F9, G3, H7, I5

• Next Steps:– Ask the same questions in every aspect of your business

that deals with an address:• Is there an impact to your business based on the type of address?• If so, are your processes set to detect and handle?

– If not, what is the risk level and impact?

• Questions?

More Information• National Customer Support Center

– (800) 238-3150• Local Postal Customer Council

– http://www.usps.com/nationalpcc/welcome.htm• Address Quality Best Practices

– MTAC Workgroup 97 Report– https://ribbs.usps.gov/index.cfm?page=mtac

• Quality Address Management White Paper– Association of Mailers for Electronic Enhancements – Located at https://ribbs.usps.gov/index.cfm?page=amee