Revisiting the resistance-

commitment paradigmRon Koller (ChangeStudy.com)

Consultant & ABD from Capella U

After the Change

During the

Change

Before theChange

ReadinessAssessment

ComplianceAudit

Current Change Evaluation Tools

Managers Like Simple

Resist Commitor

For a strategic change, my people will either …

Literature on both concepts

Empirical Research

Behavioral Support for Change Scale

Herscovitch & Meyer (2002)

Confession Time

Can’t survive without a 2 x 2 model

R2C & C2C Connection?

Questioning Linearity

Minimize Resistance (right?)

Resistance as Nonlinear

Commitment as Nonlinear

Morin et al. (2013)

Questioning Value Lens

Bovey & Hede (2001)

Inquiry Questions

1.Are R2C and C2C separate or integrated?

2.Will a nonlinear model fit an integrated R2C-C2C concept?

3.Can we examine with a lesser value lens?

Com

mitm

entR

esi

stance

Resi

stance

Research As The DriverC

om

mitm

ent

Aggressive

PositiveDeviance

Passive

Restraint

Obedience

Divergence Ownership

Over-commitment

Theory Re-cap

Empirical-Theory

If I can’t test the theory I’m describing, then all I’ve really

done is a nice literature review.

-- Megan Gerhardt (paraphrasing) on JLOS submissions

Quantify (less values lens)

“Quantitative research involves looking at amounts, or quantities, of one or more variables of interest”

Counting

Leedy & Ormrod (2010), p. 94

17

What Can You Count?Objective Measures

(high-low)

Subjective Measures

(good-bad)

Questions

1.Are R2C and C2C separate or integrated?

2.Will a nonlinear model fit an integrated R2C-C2C concept?

3.Can we examine with a lesser value lens?

Search for x-axis & y-axis

20

Non-evaluative constructs

Energy How much energy do you have for this change? (intensity/magnitude)

• Optimize versus maximize

• Researchers: Bruch et al. (2013), Welbourne et al.

ComplianceTo what degree are you complying with the standard?• Longer-term (v.

Cialdini s-t)• Encompasses

constructive and destructive deviance (Jetten, 2013; Pratt, 2013)

Low

HighLow High

21

Change Assessment Model

22

Implementation Snapshots

NOTActualData

Hypothesisillustration

And lastly …1. Looking for 1 organization (500+)

implementing a strategic change in the fall of ‘13 or Jan of ‘14 to run the 19 question valid assessment for the dissertation (all but IRB stamped).

2. Looking for multiple organizations to participate in the development of the energy and compliance scales.

3. Please email your thoughts/feedback to me at Ron@ChangeStudy.com or see more information at www.ChangeStudy.com.