Managing Your Team’s PersonalitiesYours, theirs, and using them to get the best from your staff

• •

Necessary Ingredients:

1.Awareness

1. Substance

2. Style

Everything you bring to a relationship is a combination

of these two elements.

1. Assertiveness

Perceived willingness to influence the thoughts and

actions of others.

Ask Tell

Non-aggressive

Indirect

Quieter

Softer

Slower paced

Faster paced

More aggressive

Louder

Direct

More talkative

1. Assertiveness

Ask Tell

2. Responsiveness

Perceived willingness to share feelingsand emotions when relating to others.

Emote

Control

Protective

Subdued

Focused on tasks

Less animated

Comfortable with data

More animated

Open

Focused on people

Outgoing

Comfortable with stories

and opinions

2. Responsiveness

Emote

Control

TellAsk

Emote

Control

Grey Green

Blue Red

Ask

Control

Grey

Persistent

Serious

Orderly

Exacting

Industrious

Picky

Critical

• Wants to be right• Slow & cautious decisions• Facts, principles, & logic• Low risk tolerance• Show me• Quiet disposition• Disciplined use of time• Avoids too much involvement

Ask

Control

Grey

Thinking oriented

TellAsk

Emote

Control

Grey Green

Blue Red

Strong-willed

Independent

Decisive

Efficient

Practical

Tough

Pushy

Tell

Control

Green

• Wants to win• Takes charge• Gets right to the point• Focused on the present• Facts are OK in small doses• Will take limited risks• Wants options• Hates inaction

Action oriented

Tell

Control

Green

TellAsk

Emote

Control

Grey Green

Blue Red

Ask

Emote

Blue

Supportive

Dependable

Respectful

Agreeable

Willing

Indecisive

Submissive

Blue

• Wants acceptance• Slow to take action• Quick to share feelings• Thrives on 1-to-1• Believes in win/win• Prefers what is known• “People” people• Avoids conflict

Relationship oriented

Ask

Emote

TellAsk

Emote

Control

Grey Green

Blue Red

Tell

Emote

Red

Ambitious

Enthusiastic

Friendly

Dramatic

Stimulating

Egotistical

Loose Cannon

Red

• Wants recognition• Acts quickly & instinctively• Focused on the future• Creative• Outgoing• Opinionated• Impulsive• Hates to be isolated

Intuition oriented

Tell

Emote

TellAsk

Emote

Control

Grey Green

Blue Red

Your task...

Create an image for your company by choosing

1. A Company Vehicle

2. A Company Mascot

3. A Company Song

Grey Incorporated

Blue Associates

Green Enterprises

Red International

TellAsk

Emote

Control

Grey Green

Blue Red

TellAsk

Emote

Control

Avoidance Autocratic

Acquiesce Attack

TellAsk

Emote

Control

Grey Green

Blue Red

TellAsk

Emote

Control

Analytical Driver

Amiable Expressive

For more information…

by Robert Bolton and Dorothy Grover Bolton

Necessary Ingredients:

1.Awareness