MANAGING VOLUNTEERS

IN A DISASTER

VOLUNTEER RECEPTION CENTER

History

BASE OPERATION LAYOUT

RECRUITMENT

Loss Volunteer Coordinator

County Departments

Human Resources

Community Emergency Response Team (CERT)

Osceola County CERT Program

Emergency Management Response Team

CERT EMRT

BUILD OWNERSHIP

Involve volunteers in all phases

Creation

Exercise

Revision

MAY 2013 EXERCISE

LESSONS LEARNED

Span of Control

Staff Identification

Signage

Outside Greeter(s)

Use as much of a building as

possible

Isolate Station 1

Separate deployment &

Check-In

Supply cage

Dedicated area for staff

Radio with ear piece

Bulletin board

Accountably for volunteers

once in field

PLAN REVISIONS

2010 Plan New PlanCore Group

Black Outline

New Plan

NEW LAYOUT

2013 WALKTHROUGH

Organizational partners recruitment area

Color wrist bands

Create A, B, and C Teams

Demobilization process

Web-based system

Check-in module

PROCESS NOT TECHNOLOGY

It’s all about the process!

CERVIS, Volgistics, and Volunteer Easy