Managing Volunteers & Expectations
description
Transcript of Managing Volunteers & Expectations
![Page 1: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/1.jpg)
Managing Volunteers & Expectations: A Win - Win
Phyllis Lasky September 8, 2010
Use Twitter Hashtag #npweb
Special Thanks To Our Sponsors
![Page 2: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/2.jpg)
A Proud Sponsor of NonprofitWebinars.com
Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it.
![Page 3: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/3.jpg)
Today’s Speaker
Hosting: Sam Frank, Synthesis Partnership
Assisting with chat questions: Chris Dumas, FirstGiving
Phyllis Lasky Phyllis Lasky Consulting
![Page 4: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/4.jpg)
A Win – Win
Phyllis Lasky Consulting
Nonprofit Webinar
September 8, 2010
4
© Phyllis Lasky Consulting 2010
![Page 5: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/5.jpg)
Began with Ben Franklin ◦ Volunteer fire departments
◦ Lending libraries
5
© Phyllis Lasky Consulting 2010
![Page 6: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/6.jpg)
A movement that is in high gear ◦ Children and young people looking to
―make a difference‖
◦ Retirees wanting to keep busy and to give back
◦ Retirees who are not ready to retire
A very special group that needs focused attention
◦ All ages in between — particularly those who are working!
6
© Phyllis Lasky Consulting 2010
![Page 7: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/7.jpg)
We love ‗em and have always had them
They perform specific jobs ◦ Often clerical, e.g., mailings
◦ Phone duties
◦ Filing
They save staff time
They save agency money
It‘s potentially good public relations
7
© Phyllis Lasky Consulting 2010
![Page 8: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/8.jpg)
Fundraising events
Thank you events
Bylaws
Investment
Other, specific to your nonprofit
AND THEN THERE‘S THE BOARD…
8
© Phyllis Lasky Consulting 2010
![Page 9: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/9.jpg)
It‘s about all the organization and ―me‖
Let‘s look at this paradigm another way…
9
© Phyllis Lasky Consulting 2010
![Page 10: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/10.jpg)
Is your organizational culture ready and able to do what it takes to make the volunteer experience a win – win?
10
© Phyllis Lasky Consulting 2010
![Page 11: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/11.jpg)
Are volunteers included in your strategic plan?
Do you consider your board to be volunteers?
Are there resources for volunteer management?
11
© Phyllis Lasky Consulting 2010
![Page 12: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/12.jpg)
Target the volunteers that you want ◦ Be clear about what the volunteers will do
◦ Describe background and interests needed to be successful
◦ Provide a job description for each position
12
© Phyllis Lasky Consulting 2010
![Page 13: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/13.jpg)
◦ Is the organizational culture a fit with the need?
Is a structure in place to support the volunteers and the staff?
Is an open exchange of information encouraged?
Do you listen to your volunteers?
13
© Phyllis Lasky Consulting 2010
![Page 14: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/14.jpg)
Individuals who volunteer want to meet an immediate personal need: ◦ Are you ready?
◦ Remember to listen
◦ Be responsive
14
© Phyllis Lasky Consulting 2010
![Page 15: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/15.jpg)
Should you ―make these days work?‖
Think creatively about who is coming ◦ Opportunities abound
15
© Phyllis Lasky Consulting 2010
![Page 16: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/16.jpg)
Ambassadors
Donors
Other
16
© Phyllis Lasky Consulting 2010
![Page 17: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/17.jpg)
Consider: ◦ Your needs and theirs
◦ Is there a consistent need over the course of a year
◦ Attrition
◦ Refreshing your volunteer pool
Setting goals
17
© Phyllis Lasky Consulting 2010
![Page 18: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/18.jpg)
Invested volunteers provide good value:
Manage their needs and yours
◦ Growth
◦ Ownership
◦ Continuity
18
© Phyllis Lasky Consulting 2010
![Page 19: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/19.jpg)
Culture and finesse
Good luck!
19
© Phyllis Lasky Consulting 2010
![Page 20: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/20.jpg)
Meal de rigueur
Naming the volunteer position adds to the incentive
Awards
Warning:
◦ Use care with $$ value!
20
© Phyllis Lasky Consulting 2010
![Page 21: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/21.jpg)
Aren‘t your volunteers donors-- and vice versa? ◦ Define a donor for your organization
Find ways to integrate all donors into your organization‘s culture…
21
© Phyllis Lasky Consulting 2010
![Page 22: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/22.jpg)
Your strategic approach to volunteers will pay off…
And remember to…
22
© Phyllis Lasky Consulting 2010
![Page 23: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/23.jpg)
23
© Phyllis Lasky Consulting 2010
![Page 24: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/24.jpg)
24
Phyllis Lasky Consulting Communications
Training
Development
Interim management
57 Park Avenue Extension Arlington, MA 02474 website: www.laskyconsulting.com email: [email protected] tel: 781.646.7176 mobile: 617.710.3967
24
![Page 25: Managing Volunteers & Expectations](https://reader033.fdocuments.us/reader033/viewer/2022061123/5471868fb4af9fcd0a8b4bd3/html5/thumbnails/25.jpg)
Find the listings for our current season of webinars and register at
NonprofitWebinars.com
Chris Dumas [email protected]
707-812-1234
Special Thanks To Our Sponsors