Managing Innovative, High Performing Virtual TeamsWhat You Need to Know

6th July 2011 – Kim Scott

PMINZ Conference 2011

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What to take away from this session…

1. Creativity and control can coexist

2. Trust is key

3. Rich isn’t always better

4. It all depends

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1. Creativity and control can coexist

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Forming

Storming

Norming

Performing

Tuckman’s stages of group development

Tuckman, B. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384-399.Tuckman, B., & Jensen, M. A. (1977). Stages of small-group development revisited. Group & Organization Studies, 2(4), 419-427.

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Forming

Storming

Norming

Performing

Tuckman’s stages of group development

Social control

Social Control

Control =

Managerial Control

+

Ouchi, W. (1979). A conceptual framework for the design of organizational control mechanisms. Management Science, 25(9), 833-848.Ocker, R. (2005). Influences on creativity in asynchronous virtual teams: A qualitative analysis of experimental teams. IEEE Transactions on Professional Communication, 48(1).

Low Risk

Innovative

Low Risk Innovative

Communication choice

Process choice

Empowerment

Leadership

Goal and role clarity

Training and tenure

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2. Trust is key

Barczak, G., Lassk, F., & Mulki, J. (2010). Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture. Creativity and Innovation Management, 19(4), 332.

Trust

Perceived Task

Performance

Team Satisfaction

Relationship

Commitment

Stress

Building trust…

Assessment

Quick Wins

Long Term

Solutions

Culture of Trust

Assessment

Quick Wins

Long Term

Solutions

Culture of Trust

Goal Setting

Technology

Role Clarity

Ray, D., & Elder, D. (2007). Managing horizontal accountability. The Journal for Quality and Participation, 30(4), 24-28.

Interaction Processes

Training

Rewards

Assessment

Quick Wins

Long Term

Solutions

Culture of Trust

Elloy, D. (2008). The relationship between self-leadership behaviors and organization variables in a self-managed work team environment. Management Research News, 31(11), 801..Maurer, I. (2010). How to build trust in inter-organizational projects: The impact of project staffing and project rewareds on the formation of trust, knowledge acquisitiion and product innovation. International Journal of Project Management, 28(7), 629.

Barczak, G., Lassk, F., & Mulki, J. (2010). Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture. Creativity and Innovation Management, 19(4), 332.

Shared Experiences

Networking

Transparency

Assessment

Quick Wins

Long Term

Solutions

Culture of Trust

3. Rich isn’t always better

Media Richness Theory

Daft, R., & Lengel, R. (1984). Information richness: A new approach to managerial behavior and organizational design. In: Cummings, L., & Staw, B. (Eds.), Research in Organizational Behavior 6 (191-233). Homewood, IL: JAI Press.

4. It all depends

What does your team look like?

Umanath, N., & Kim, K. (1992). Task-structure relationship of information systems development subunit: A congruence perspective. Decision Sciences, 23(4), 819-838.Chang, A., & Chih-Chiang, T. (2006). Quantifying uncertainty and equivocality in engineering projects. Construction Management and Economis, 24(2), 171, 184.

Wise Counsel Team A

What now?

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