Managers and Organizations

BOH4M

Managers

A person who is responsible for the work of others

Examples—CEO, supervisor, plant manager

Must co-ordinate human resources with material resources (information, raw materials) to produce goods and services

A manager’s responsibility is to obtain the highest level of performance for the least amount of inputs

Organizations

A collection of people working together to achieve a common purpose

Three characteristics: Purpose: to create a good or service Division of labour: different tasks assigned

to different people Hierarchy of authority: a level-by level

management structure of increasing responsibility

Organizations

Using the three characteristics, prove that the following are an organization:McDonald’sHillcrest senior boys soccer teamYour family

Managerial Levels

Upper Management Establishes organizational

objectives Monitors external environment and

trends Examples: CEO, COO, CFO, Vice-

President of Marketing, VP of Human Resources

Managerial Levels

Middle Management Interpret direction from above Guide lower management Examples: Department Heads, Plant

Manager, Human Resource Director

Managerial Levels

Lower Management Manages operating employees Examples: Supervisor, Foreperson,

Assistant Manager

Managerial Levels

TYPES OF MANAGERS

Line and Staff Managers

Line managers Their work directly contributes to production Examples: supervisors, CEO, plant

managers Staff managers

Work in specialized support areas such as marketing, accounting, human resources, and the legal department

Managers and Administrators

ManagersWork in for profit organizations

AdministratorsWork in non-profit organizationsExamples: CAO, Principal, Hospital

Administrator

Functional and General

FunctionalResponsible for a single area—

accounting, engineering, marketing, human resources

GeneralResponsible for complex areas—

department store manager

See worksheet

Managerial Roles

Interpersonal Roles Informational Roles Decisional Roles

Interpersonal Roles

Interacting with other peopleFigureheadLeaderLiaison

Informational Roles

Exchanging and processing dataMonitorDisseminatorSpokesperson

Decisional Roles

Using information to make decisionsEntrepreneurDisturbance handlerResource allocatorNegotiator

MANAGERIAL SKILLS Technical Skills

Specialized skills such as engineering, accounting, marketing, information technology

Most important in lower management Human Skills

An ability to interact with people Important at all management levels

Conceptual Skills Ability to think critically and analytically Solve problems Most important in upper management