Session 2 – February 2014

*Management

*Review

Citizens

Systems

Resource

Support Hrs, Skills, Teams

Assessm

ent,

Support Plans,

Outcome Star

Budget,

Acc

ounts

, Tr

ain

ing

 

Quality

Assess

Plan

Do

Review

Define

Match

Check

ExitReview

OUR JOURNE

Y

Life Path Staff Needs

Applicants Skills

Life Path Support Ability

Citizens Needs

Learn

*Values

*Key Values

How do we know how well we are doing?

*Indicators

*Each Session*Review

*Expectation

*Feeling

*Programme

*Citizens

*Resources

*Systems

*Journey Logs

*Research

*Expectation

*Everyone comes to every session

*We know what we offer citizens

*We know what we want from staff

*How do things feel

More feeling Less feeling

*How things felt last time

Cheerful

Happy Good

Uncomfortable

Down

Concerned

 

Confused

Unsure Angry

*Research*Citizens

*What outcomes can we offer

*Resources

*What outcomes do we need for

*Managers

*Team Leaders

*Complete ideal ‘One Page Profile’ for

*Manager

*Team Leader

*Citizens outcomes

*What we offer

*Outcomes

Focus oncustomer

Focus on organisation

Input Process Output Outcome Impact

Context

Values

*Outcome

*What’s the difference?

* Input

* Process

*Output

*Outcome

* Impact

*Maslow’s hierarchy of need

*Outcomes for citizens

*Outcomes for others?

*In providing support do we offer others.

Specific

Measurable

Achievable

Relevant

Time-bound

Ambitiou

s

SMARTObjectives

*Staff Outcomes

*Outcomes describe the job

*Job Description

*Outcomes can be grouped

*Need to be SMART

*Are people doing this job

*Need YES / NO answer

*Not maybe

*Job Descriptions

From your work please think of;

1. The sections that we divide an Area Managers Job Description into

2. The sections that we can divide the Team Leaders job descriptions into

*Please keep to 4 areas per description

Specific

Measurable

Achievable

Relevant

Time-bound

Ambitiou

s

SMARTObjectives

*One Page Profiles /Person

Specification

*If you have One Page Profile that’s a Person Spec?

*Do you think your one page profile could be measuring tool in an interview?

*Please list three new ideas for Managers

*Please list three new ideas for Team Leaders

*Staff are looking at the offer too

*Benefits

*Pay

*Holiday

*Company Sick Pay

*Pensions

*Child care vouchers

*Flexible working

*Additional Benefits

*Training

*Accredited

*Team work

*Friendship

*Valued

*Say thank you

*Flexibility

*Zero Hrs Contracts

*Flexible

*Responsive

*Cheaper than agency

Employee*Flexible

*No requirement to accept work

*Gives experience

*Benefits

*Staff are employees

*Benefits

*Offer must be fair

*Acceptance of work = contract

*Clarity of expectation

*Training

*Team meetings

*Supervision

*Journey Log

Group

Personal

*Journey Logs

*What’s important to me

*Learning Log

*Personal

*Life Path

*How do things feel

Assess

Plan

Do

Review

Define

Match

Check

ExitReview

OUR JOURNE

Y

Life Path Staff Needs

Applicants Skills

Life Path Support Ability

Citizens Needs

Learn

*Research

*What are the styles that can be used to select staff?

*How useful are they?

*Complete shortlisting grids for the 3 applications

*Complete profile at

*http://profiles4care.com/trial/ email to Gary